Trusted Agent profile

Abbotts Watton reviews

3.5

β˜…β˜…β˜…β˜…β˜… Good

255 reviews across 2 platforms

22 High Street Watton, Thetford, IP25 6AE, Breckland IP25 6AE

Abbotts's Breckland office at 22 High Street Watton is rated 3.5 out of 5 across 255 reviews on two platforms, including 122 Google reviews rated 4.7. The 133 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

122

Reviews on Google

This office

Trustpilot logo

133

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Breckland office, from every platform, shown as written. First names only.

4/5

Google

We have recently successfully completed the purchase of our new property and would like to thank Abbotts for the professional manner in which the transaction was handled. There were several complications along the way but these were successfully overcome on our behalf by the agents and Diane in particular. Abbotts were professionally direct in the early stages of the transaction but all parties mellowed as exchange and completion became a reality. As previously mentioned a difficult sale was successfully achieved and we thank Abbotts of Watton for making this possible.

Elizabeth Β· 4 July 2025

Agent replied Β· 8 August 2025

Hello Elizabeth, Thank you for taking the time to share your experience with us. We're delighted to hear that Diane and the team at Abbotts were able to assist you through the complications and help you successfully complete your property purchase. Your kind words are greatly appreciated, and we are thrilled to have been a part of your journey. Best regards, Lucy, Customer Relations Team

5/5

Google

From the moment I called Abbotts Estate Agents the process for selling my home went smoothly. Diane was very helpful and knowledgeable which gave me the comfort of being in good hands. I would not hesitate to use Abbotts again in the future. I also have to point out that the photographer was superb as well, nothing was too much trouble and his skills reflected in the pictures. Well done all round. Mark and Tina

Nature Β· 20 February 2025

Agent replied Β· 23 April 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Diane was very helpful throughout the process of me buying my house. She was very responsive when it come to emails and phone calls, putting my mind at ease and explaining things accordingly. Would definitely recommend Abbots to my friends and family. Thank you.

Lucy Β· 21 November 2025

Agent replied Β· 22 November 2025

Thank you for the amazing review! We are thrilled to hear that Diane was able to provide such exceptional service during your house buying process. It's our goal to make the experience as smooth and stress-free as possible. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Diane and the team at Watton Abbots have been so helpful. I couldn't reccomend them more. We bought a house through them and they have been so attentive to emails and phone calls. Thank you for all your help in our journey 😊🏑

Emma Β· 2 November 2025

Agent replied Β· 9 November 2025

Thank you for your kind words! We are thrilled to hear that you had a positive experience working with our team. We strive to provide excellent customer service and are always happy to help make your journey as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Excellent Service from Start to Finish Abbotts Watton made the sale of my property smooth and stress-free. They were professional, responsive, and kept me informed every step of the way. Their knowledge of the market and negotiation skills helped achieve a great result. Highly recommend!

Lucas Β· 10 October 2025

Agent replied Β· 17 October 2025

Thank you for the fantastic review! Our team at Abbotts Watton takes pride in providing excellent service from start to finish. We are happy to hear that our professionalism, responsiveness, and market knowledge resulted in a smooth and stress-free sale for you. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Diane and her team were invaluable in helping facilitate the process of buying a place in the area. They kept us informed at all times and were helpful and professional. Thanks to the Abbotts Watton team for all their help.

Glen Β· 2 November 2025

Agent replied Β· 9 November 2025

Thank you for the positive feedback! We're thrilled to hear that our team was able to make your home buying experience a smooth and professional one. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Abbotts estate agents in Watton made the whole process of the sale a lot easier than I had expected, as I live 170 miles away they had to deal with all the enquiries etc regarding the sale. They are very professional in what they do and they kept me up to date with each stage of the sales process as well as helping to deal with several issues that occurred during the sales process. I would 100% recommend them to anyone who is looking to buy or sell a property in the area. All the staff are very friendly and helpful, special thanks to Diane who I feel went above and beyond with the help and support she provided with the sale of the property.

Barry Β· 7 June 2025

5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey Β· 9 April 2025

1/5

Google

Unfortunately we had a very poor experience with a particular member of staff at the Watton office of Abbotts. From the very start DP was just shockingly rude, patronising and extremely unprofessional. DP made my completion day one I’ll never forget - for all of the wrong reasons. Swearing infront of my young son, rude and horrendously condescending to my removal men. I passed my experience onto countrywide who apologised on her behalf but it was the lies she had written in her statement that was the straw that broke the camels back. Please if you do use Abbotts to buy or sell a property avoid having contact with DP.

Wendy Β· 26 September 2025

Agent replied Β· 17 October 2025

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We decided to put our property on the market, and had a few estate agents round to value . We decided to go with Abbotts as we felt more confident in their approach to marketing and respected that they were fully committed to sell our property. The valuation was realistic and we appreciated the honesty of Alicia who came to see us . We were appointed with a lady called Diane , who then handled our viewings and sale of our property. She really worked hard on achieving the best price for us , enabling us to buy our forever home . Well done Abbotts Watton !

John Β· 26 September 2025

Agent replied Β· 17 October 2025

Thank you for trusting us with your property and congratulations on finding your forever home! Diane and our team at Abbotts Watton are dedicated to providing honest, hard-working service to help you achieve the best results. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn Β· 2 June 2026

5/5

Google

Watton office are very friendly, you always feel welcome, faultless sale of my property, kept up to date all the way through and cannot recommend Oliver Patton their mortgage advisor, he has gone above and beyond to get me my dream forever home , if you are selling a property you won't go far wrong by putting it in the hands of Abbotts Watton office.

Paul Β· 23 April 2024

Agent replied Β· 22 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

What was a sensitive house sale was made alot easier by the service I received from Abbotts. Great team,, thanks Lynn, Hannah, Diane and Alicia

Builder Β· 26 September 2025

Agent replied Β· 17 October 2025

Thank you for sharing your experience with Abbotts! We take pride in providing top-notch service to make house sales a smooth process. We are thrilled to hear that our team, especially Lynn, Hannah, Diane, and Alicia, made a positive impact. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Couldn't recommend Abbotts at Watton enough! Absolutely brilliant from beginning to end. This was my first time selling and they made the process alot easier for me always very helpful and kind. John was dealing with my buyer and I can't fault him at all! Really nice guy and does all he can to help. Shotout to the team there amazing!!

Joe Β· 23 April 2024

Agent replied Β· 22 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Having just purchased our property through Abbotts in Watton, we would highly recommend them. We dealt mostly with Lynn and she was brilliant at chasing for updates when it appeared solicitors were being slow. Lynn was away when we exchanged and completed but the rest of the team knew where we were up to and continued seamlessly (and I think we spoke to them all at some point). The whole team are brilliant at calling back when they say they will, even if its just to let you know that they are waiting for updates.

Elizabeth Β· 10 December 2022

Agent replied Β· 9 December 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven Β· 20 November 2024

4/5

Google

The staff at Abbotts, Watton were always friendly, helpful and positive throughout, what turned out to be, quite a protracted sales period. There were occasions when communication seemed to dry up for a while but in the main any requests were responded to promptly with someone always at the end of the telephone. I don't think any other Estate Agents could have done a better job. Malcolm Crane

MC Β· 23 October 2023

Agent replied Β· 22 October 2024

Thank you for your lovely review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Abbotts of Watton were the agents associated with a property my wife and I have just purchased. I have to say they were very helpful, demonstrating a very dynamic method of working to help process the purchase. In fact they were more pro active than any one else in the chain. Regular updates were provided as the purchased progressed despite problems that were occurring lower in the chain. I can’t thank them enough and would recommend Abbotts to anyone intending to enter into the housing market.

Alan Β· 23 October 2022

Agent replied Β· 22 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Having just purchased our property through Abbotts in Watton, we would highly recommend them. We dealt mostly with Lynn and she was brilliant at chasing for updates when it appeared solicitors were being slow. Lynn was away when we exchanged and completed but the rest of the team knew where we were up to and continued seamlessly (and I think we spoke to them all at some point). The whole team are brilliant at calling back when they say they will, even if its just to let you know that they are waiting for updates.

Elizabeth Β· 23 October 2022

Agent replied Β· 22 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Can highly recommend Dianne, Hannah and all the team for professionally completing my house sale. Thank you Abbotts

Sandra Β· 25 August 2025

Agent replied Β· 8 September 2025

Thank you for choosing Abbotts for your house sale! We are glad to hear that Dianne, Hannah, and our team provided professional service. We appreciate your recommendation! #Abbotts #RealEstate #ProfessionalService Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thanks to Georgina for all her efforts in securing our new home which we moved into at the end of June - she was a fabulous liaison throughout the lockdown period to enable our more local friends to view on our behalf; after our accepted offer organising surveyor and tradespeople viewings for professional opinions on work needed and during the journey on removal day. We are now happily living and working from our fabulous home in rural Norfolk Thanks again Georgina!

Sharon Β· 23 October 2021

Agent replied Β· 22 October 2024

Hi Sharon, thank you so much for the fantastic 5* review. Georgina and the team really appreciate your kind words. Best wishes in your new home! Graham @ Customer Relations

5/5

Google

I started the year off in 2020 purchasing through another agent and sadly that fell through but what a breath of fresh air Abbott's were when I found a property with them to offer on. From start to finish they were very helpful and responsive to my queries and helped me complete in just 6 weeks! Nothing was too much trouble and the app was very good at keeping me up to date. Georgina, Amanda and Janette were all fantastic I really can't rate them high enoughPositiveResponsiveness, Professionalism

Krista Β· 23 October 2021

Agent replied Β· 22 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

I have bought and sold a few properties over the years and can honestly say that the team at Abbotts in Watton are amongst the very best estate agents I have ever dealt with. I mainly dealt with Georgina from the beginning to the end of my buying journey and she was, without doubt, one of the most helpful and professional estate agents I have ever met. Nothing was ever too much trouble for her and she worked extremely hard throughout the buying process to ensure everything went smoothly. I wouldn't hesitate to recommend Abbots in Watton.

Michael Β· 23 October 2021

Agent replied Β· 22 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek Β· 4 September 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Abbotts's Google reviews

Questions about Abbotts Watton

How many reviews does Abbotts Watton have?

Abbotts's Breckland office has 255 reviews across two platforms: 122 on Google, 133 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Abbotts Watton's rating?

Abbotts Watton is rated 3.5 out of 5 across all 255 reviews, and 4.7 out of 5 on Google from 122 reviews, checked 9 October 2026.

Where is Abbotts's Breckland office?

Abbotts Watton, 22 High Street Watton, Thetford, IP25 6AE, Breckland IP25 6AE.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.