William H Brown Brandon reviews

★★★★★ 5/5

Google

Daniel is a master of his craft, passionate and considerate. He made our first time renting experience as easy as possible. Could not recommend such a wonderful person any more.

Laura · 9 November 2025

★★★★★ 5/5

Google

Dan was was amazing and helped me every step of the way and was always quick to respond with any questions or concerns!

Josh · 11 January 2026

★★★★★ 5/5

Google

This is honestly the best estate agents I’ve ever worked with! My husband and I were looking for a very specific type of property and to our surprise, they found us the perfect place on our first viewing appointment!! Since it was our first time working with the military to rent a house, we had a lot of questions and some crazy deadlines.. William H Brown in brandon was always very happy to help and was always very prompt on their side of things, which made things a lot easier for us! A special thanks to Daniel Juniper who made us feel very welcome and for finding our perfect property!! He’s clearly very passionate about what he does!

Olivia · 11 November 2023

★★★★★ 5/5

Google

The branch at Brandon, are fantastic, I’ve dealt with Pete during the sale of my property, and I must say he has been superb, professional, confident and I’ve had faith in him, he’s put up with so many questions from me , always replying and keeping me updated, his service has been impeccable, so much so that I recommended a friend to get him, to sell her property , which he is now in the process of. He deserves 5 Stars for definite, Thank you

Carolyn · 26 October 2023

★★★★★ 5/5

Google

This is honestly the best estate agents I’ve ever worked with! My husband and I were looking for a very specific type of property and to our surprise, they found us the perfect place on our first viewing appointment!! Since it was our first time working with the military to rent a house, we had a lot of questions and some crazy deadlines.. William H Brown in brandon was always very happy to help and was always very prompt on their side of things, which made things a lot easier for us! A special thanks to Daniel Juniper who made us feel very welcome and for finding our perfect property!! He’s clearly very passionate about what he does!

Olivia · 26 October 2023

★★★★★ 5/5

Google

Great company to work with and even greater flexibility. I worked with Daniel there who was very kind and helpful on my process of finding a place. I had just moved here in the UK so getting familiar with everything was a bit of a challenge, but Daniel was very helpful in finding my footing, and the current owners of the place I'm in now were charming folks. If you're looking for a place to stay in this area, I suggest going to these people, as they have a great deal of lovely homes. They go very quickly though so I'd try and score an appointment sooner than later

Cimmanon · 26 October 2023

★★★★★ 5/5

Google

Brilliant service, which I can highly recommend. Finlay was extremely helpful and efficient from the start. Finlay was polite, friendly, and recommended potential properties for us to view. He spent the time with us at viewings and had a very good knowledge of the properties and the area. We didn't feel rushed, and arranging a second viewing was easy, and he accommodated this around our schedule. Finlay was efficient with putting our offer forward to the seller, and the negotiations were all done promptly. I was impressed with Finlay from start to finish. He worked with us in a speedy manner, and nothing was too much trouble. He would call with updates and recommended we use the in-house conveyancing team, which were brilliant. I also used Ruarai for our mortgage application, and he also made the process easy, and nothing was too much trouble. The whole process of purchasing our property was smooth, and I believe this was due to using the William H Brown in-house services. I can highly recommend all aspects of the services on offer and will definitely use them again for any future buying and selling. Thank you so much to the whole team.

Hayley · 26 October 2023

★★★★★ 5/5

Google

Janyah has been exceptional in helping with our move. She found exactly what we were looking for and the move was sorted so quickly. She helped me feel at ease at such a stressful time.

Karl · 8 September 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

We have had marvellous support from Cliff, Finlay and Laura over the last 16 months. Our original buyer dropped out, and they assisted us with a new approach which has succeeded. Throughout their help has always been veryprofessional, and they have gone above and beyond to get things done for us. Thank you all!

Malcolm · 11 May 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

I would like to say a huge thankyou to all the team at the Brandon Office. With special thanks to Cliff and Finlay. I recently sold a probate property, it was a difficult time for the family, not to mention the 200 mile distance! From start to finish, we were looked after and guided through every step of the process. Nothing was ever too much trouble for them. I would highly recommend. Mrs. M Parry

Marilyn · 30 December 2023

★★★★★ 5/5

Google

We are very thankful for the help we had from Cliff with buying and selling. We had some issues with our buying process (through no fault of theirs) Cliff was our agent and he really helpful with chasing up queries and keeping up informed of any updates in the process. I hope to never have to move again, but if I do I won't hesitate using these guys again 🙂

Stevie · 29 March 2024

★★★★★ 5/5

Trustpilot

I cannot recommend William H Brown…

I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!

Olutayo · 13 February 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

We have just purchased our second property using William H Brown, and once again everything went smoothly and without any issues. The whole process was well organised, and communication at every stage was clear and efficient. We would highly recommend their services, they are reliable, professional, and truly great to work with!

Damian · 11 April 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 5/5

Google

Dan was great with helping us get our house super insightful and professional if I was looking for another house I’d recommend asking for him.

Cole · 3 October 2025

★★★★★ 5/5

Trustpilot

Headingley Branch were fantastic

Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.

Eloise · 6 January 2025

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

We found hse through wh brown and Dan who did the viewing handled everything from checks references liasion between landlords you name it he went the extra mile .very impressed with the whole experience

Peter · 11 August 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024