William H Brown Brandon reviews

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

Both Dan and Janyah were insanely helpful in this process. Highly recommend

Anthony · 11 July 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Google

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath. Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen! We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford. We were told that our full deposit would be returned after we did our final walk through of the property. We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter. Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved! If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

Heather · 27 June 2024

★★★★★ 5/5

Google

Dan was fantastic at answering all my questions and helping through the entire process.

Avery · 11 June 2026

★★★★★ 5/5

Google

I have just purchased a property through William H Brown and they couldn't have been more helpful. Finlay helped me sort all the details out (big and small), chasing the solicitors up and always made time to deal with my enquiries to the point where I wouldn't blame him if he was sick and tired of me. So yeah, a very good experience all round. Thank you very much.

Darren · 11 April 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 5/5

Google

We are extremely pleased with the excellent service from the whole team over the past year, from valuation to marketing to completion of sale. It has been a very difficult process at times, particularly due to long probate delays. Finlay kept us informed throughout with regular calls and updates, and liaised expertly between the different parties, with a highly professional approach, and maintained a steady course- we always felt we were in safe hands. We are very impressed with how the team members work together, pass messages promptly and know each other's whereabouts so there is always a fast response. As well as efficient administration, the team took care in understanding the situation and looking after us throughout, including a compassionate valuation visit. Finally they have comprehensive local knowledge of the local area and its properties, which has been invaluable in marketing competitively and securing the sale. We would certainly recommend William H Brown to anyone and will not hesitate to return in future.

Judy · 29 March 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Janyah was so professional, I was honestly shocked at the amount of time she spent carefully explaining everything to us. She went above and beyond, helping us set up our accounts and making sure all our stuff was fully taken care of….

Culdaet · 19 September 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

My spouse and I had the pleasure of working with Daniel Juniper from William H. Brown to find the perfect rental property for our needs, and we couldn't be happier with the experience. From the moment we expressed interest in finding a new place to rent, Daniel was incredibly attentive and responsive. His dedication to understanding our preferences and requirements was evident from the start. He took the time to listen to our needs and preferences, and as a result, he was able to present us with several fantastic options that matched our criteria perfectly. Throughout the entire process, Daniel demonstrated professionalism, expertise, and a genuine commitment to ensuring our satisfaction. He guided us through each step of the rental process, providing valuable insights and advice along the way. One thing that truly stood out was Daniel's willingness to go above and beyond to accommodate our schedule and preferences. He was always available to answer any questions we had and made himself accessible whenever we needed assistance or clarification. Thanks to Daniel, we were able to find a beautiful property that we absolutely love. We are so grateful for his assistance and would highly recommend him to anyone in need of a reliable and dedicated real estate professional. Thank you, Daniel, for your outstanding service and for helping us find our perfect rental home!

Nicholas · 28 February 2024

★★★★★ 5/5

Google

My Wife and I completed on a Property , in Weeting, on Friday. We have moved many times, during the course of our marriage, and I have to say that thanks to Williams H Browns (Brandon Office) efforts this is the most smooth and trouble free move we have ever experienced. A huge thanks to Cliff, Laura and the rest of the sales team for going the extra mile and making a difficult time so much easier.

Robin · 29 March 2024

★★★★★ 5/5

Google

Used to buy my first house. Great smooth experience. Would recommend Cliff and the team!

Azeem · 11 April 2026

★★★★★ 5/5

Google

William H Brown agents were incredibly helpful and respectful throughout the house hunting experience. Moving is a dreadful experience, and a logistical nightmare, but they were there to assist me and my family with our needs! They are very quick to respond to emails and phone calls, and are willing to accommodate schedule needs if when possible. Their website is quickly updated to reflect houses available for LET so you shouldn’t be too concerned with lagging data, though they would certainly answer any questions you have via telephone/email. Though my family and I did not find a house that suited our needs with them, they were pleasant throughout the entire endeavor. If they DID have a house I would have no qualms going through their agency.

Kenneth · 30 December 2023

★★★★★ 5/5

Google

Lovely agents to work with, would recommend Cliff and team if selling in Weeting

Jeanette · 11 April 2026

★★★★★ 5/5

Google

William H Brown Estate Agents in Brandon have been brilliant. Not only did they help us sell our property at the price we needed, but they also assisted us in finding the perfect new home. Cliff has been incredibly supportive and always available when needed. If you're thinking of selling, give Cliff and his team a call. Highly recommended!

Dwayne · 21 December 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

10/10 Janyah was the best estate agent ever. I messaged all the companies on right move over a course of two months and she was the only one who called and responded to my emails. She was so helpful and made securing the house we wanted a breeze. Janyah was flexible with meeting times and has a lot of insight in the military life as well so we knew she was giving us honest advice. Overall a really good experience working with her.

Gina · 8 May 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026