Trusted Agent profile · Bramhall
★★★★★
234 reviews across 3 platforms
9 Ack Lane East, Bramhall, SK7 2BE
Gascoigne Halman's office in Bramhall, at 9 Ack Lane East, is rated 3.9 out of 5 across 234 reviews on three platforms, including 106 Google reviews rated 4.5.
106
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
117
Reviews on Trustpilot
Business-wide
Every review we hold for the Bramhall office, from every platform, shown as written. First names only.
5/5
GoogleIf you are looking for an Estate Agent and you want a less stressful experience and deal with an agent who will always have your best interests at the forefront then look no further than Dan Mitchell and his team at Gascoigne Halman. Bramhall Branch
4/5
GoogleSince being a tenant with Gascoigne Halman Bramhall, starting in the Summer of 2022, there have been some ups and downs with regards to the staff and processes but I will not expand on the details as most issues are now resolved. What I can say is now that I am vacating the property, the service is excellent thanks to Pauline Longworth who is lovely and very helpful. Compared to experiences I have now had with other agents, this branch is well equipped these days to deal with tenant queries etc. so overall I would recommend this branch for renters.
5/5
GoogleI have recently bought a property with Gascoigne Halman in Bramhall - I received 1st class customer care, any queries were dealt with promptly- Special thanks to Dan and Liz who have been amazing!
1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
5/5
GoogleFaultless service from the Gascoigne Halman team and Dan Mitchell was first class throughout the transaction. Highly recommended!
4/5
GoogleDan was fantastic during the sale of our property, our buyers sale fell through multiple times and he managed to keep things moving, very stressful time but wr got there eventually.
5/5
GoogleThe team at Gascoigne Halman were always happy to help with any queries we had about the property we were purchasing. Zainab and the team communicated very well and provided frequent updates on the property purchase. The team were easy to contact via phone or email and responded quickly to questions.
5/5
GoogleZainab from Gascoigne Halman Bramhall is genuinely instrumental in ensuring that succeeded in getting our beautiful home. She managed the process professionally by answering all of our queries promptly, arranging for further viewings, coordinating and managing the solicitors, keeping us informed proactively and ensuring a successful completion within the pre-agreed timelines. To top it all, her pleasant personality and a smiling demeanour makes everyone comfortable. We highly recommend Zainab and Gascoigne Halman Bramhall.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
TrustpilotFaultless Experience
My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.
5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
5/5
GoogleWe used Gascoigne Halman (Bramhall) for both the purchase and sale of two properties. Each time we were lucky enough to work with Meghan. She has been fantastic from start to finish, always professional and stepping in when needed to smooth things between buyers, sellers and solicitors! Very customer focused and a credit to the company. Thanks to Nick too for everything. Highly recommended.
1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
5/5
GoogleDan at Gascoigne Halman was the estate agent for the house we have bought, vastly more responsive and helpful than the estate agents I used to sell ours. Very helpful for arranging viewings, surveys, and negotiation between buyer and seller - also kept all involved parties up to date when coming to the final hurdle of exchange of contracts.
5/5
GoogleWe used Gascoigne Halman (Bramhall) to let a property. Having just come to the UK and not knowing how the process worked, Jan Taylor was absolutely fantastic and kind - taking us through the process with kindness and understanding. We …
5/5
GoogleI assume most property sales are pretty straightforward, but there are those complicated situations that require a tactile approach. That was the case with my sale, yet the staff at Gascoigne Halman Bramhall took a lot of the strain away. …
5/5
GoogleGH Bramhall have been helping me to Let my property. From start to finish they have been excellent - they are extremely efficient and kept me up to date every step of the way. They are always happy to help with any queries I have, and have made the entire process seamless and stress free. Thank you so much to Heather, Jan and Pauline!
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
GoogleGascoigne Halman in Bramahll were brilliant in selling my mother's house. Dan in sales and the office Max & Co.were great. Thank you all. All the best!
5/5
GoogleDan and the team at Bramhall have been a fantastic support during our recent sale. Thank you x
5/5
GoogleReally great service throughout our sale. Dan was always on the end of the phone and was with us every step of the way. Highly recommend.
1/5
TrustpilotThe house was a health hazard
We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent.
5/5
GoogleWe purchased a property through the Bramhall branch and found the team helpful and supportive. Special mention to Sophie who kept in constant communication towards the exchange date and pushed the sale through for us.
5/5
GoogleThey are the best . I can say they are brilliant , professional and really helpful. Their staff are Amazing specially (Jan)🤗. I found the right place to rent , buy properties for my family. I recommend it to anyone who wants to rent or buy a property 🌸🌸🌸
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Gascoigne Halman's Bramhall office has 234 reviews across three platforms: 106 on Google, 11 on Facebook (across the whole business), 117 on Trustpilot (across the whole business).
Gascoigne Halman Bramhall is rated 3.9 out of 5 across all 234 reviews, and 4.5 out of 5 on Google from 106 reviews.
Gascoigne Halman Bramhall, 9 Ack Lane East, Bramhall, SK7 2BE.
