Trusted Agent profile · Bramcote · Nottingham
Verified
★★★★★
1,610 reviews across 3 platforms
260-262 Derby Rd, Bramcote, Nottingham, NG9 3JN
Tristrams Sales & lettings's office in Bramcote, Nottingham, at 260-262 Derby Rd, is rated 4.7 out of 5 across 1,610 reviews on three platforms, including 1,561 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Bramcote office, from every platform, shown as written. First names only.
5/5
GoogleThis has been our first time renting out properties with Tristrams and we have had a brilliant experience. The properties were rented out at very competitive rates, the communication we received each step along the way was so well received …
4/5
GoogleAs a tenant, I've always had good experiences with the staff at Tristrams. They answer calls quickly, they are friendly and knowledgeable and deal with any issue you have as promptly as possible. The web portal for reporting issues works …
1/5
GoogleExtremely disappointed with this agency! Do not use them! At the end of August, just 3 weeks before uni started they send us an email saying that the house we had signed a contract for, paid for a month's rent as well as for documentation fees, is no longer available for us because it lacks a safety license?!?! This was a huge shock for me and my flatmates as we all live abroad during holidays, so we had to find a new accommodation not only last minute but also while overseas. This was one of the hardest and most stressful periods of my life!!! So when finally things settled and we were no longer HOMELESS, I walked pass the property we were supposed to live in but did not due to a safety license and guess what - THERE WERE PEOPLE LIVING THERE!!!! This showed Tristram's dishonesty, lack of moral and no care for their customers whatsoever. WORST AGENCY EVER, DO NOT TRUST THEM!
Hi Silvia, I completely understand your frustation following the situation that occured last summer. Unfortunately in this situation the landlord let us down, as much as he let you down. At no point from advertising the property all the way until withdrawing the property, did the Landlord make us aware that there was a chance his HMO license would be revoked. As soon as we found out, we did all we could to revert the situation and discussed with the landlord any alternative option that we could give. Unfortuantely with no other option available, we informed you straight away and helped looked for alternative properties for you to go into. As soon as the landlord pulled out we refunded everything you paid to you as soon as possible along with the compensation from the landlord. Following the events, we did cut all ties with this landlord, on all properties not just the one in question, as we didn't want to continue a business relationship with a party that could jepordise our reputation again. We thrive to deliver the best customer service we can, and unfortuantely this situation was out of our hands. We are unaware if the property has been reoccupied or not, however the landlord would be allowed to rent the property on a standard residential let, and not as a HMO which may be what he has chosen to do, however we can not confirm as we no longer market this landlords properties. On behalf of the agency, we hope you understand that we did not willingly or intentionlly let you down at such short notice. If we could have had it another way, we would. We wish you the best of luck going forward. Tristram's
5/5
GoogleThe marketing of our property was amazing and we sold in under two weeks. Staff always available to answer any questions and to guide us through the process. Exceptional service, would highly recommend. A big thank you to Chloe Guntrip for all the support through to the completion and also to Liam and Harry for doing all the viewings.
5/5
GoogleGreat experience with Marta who has been very proactive in helping me with my search for a new home.
5/5
GoogleI dealt with Grace regarding becoming a guarantor and she was excellent given a complicated situation. Polite and helpful at all times.
5/5
GoogleThis was my first time buying a property; however, Tristram’s made the process smooth and straightforward from start to finish. …
5/5
GoogleI purchased my first home through Tristram’s and I could not be happier. Our sales rep was Talia and she provided such amazing customer service. The whole process of buying the house was very quick (around 2 months) and I cannot thank Talia and the team at Tristram’s enough.
5/5
GoogleI had a great experience working with Marta. She was very professional, proactive, and communicative throughout the whole process. She helped us find a property smoothly and kept us updated every step of the way. Thank you.
5/5
GoogleDemi-Rose at Tristam's is hassle free to deal with. She is professional and helpful, always get quick solutions to any situation that comes and is especially committed to keep in touch to make sure is everything good.
5/5
GoogleUpdate: I've now also had the pleasure of working with Ashley, Sr Tennancy Manager, and he has been amazing. From small questions to getting a plumber to come same day, Ashley is always kind and patient. He's a rockstar. …
5/5
GoogleBeing a portfolio landlord, I can say that Tristams is the best agent I have come across. All staff are always professional, and very pleasant on each interaction. Its fab working with you all, and would recommend this agent to all landlords who want a great experience !
5/5
GoogleProfessional service by all the staff at Tristrams in facilitating the sale of my house. Talia, Kirsten in the office; Liam the valuer who gave spot on advice as to the market price and Matt whose photographs portrayed the house at its best.
5/5
GoogleDestiny at Tristrams is my contact for the letting of my property. She is always polite and attentive. She acts promptly on instructions and keeps me informed of progress. She is a pleasure to deal with.
5/5
GoogleMy first time of using Tristrams and I am really impressed, considering I have had a horrible experience with my previous rental agency. Laura Thrower attended to my enquiries patiently and promptly. my whole rental process was completed very fast
5/5
GoogleWe have several properties let through Tristrams who are professional, responsive and helpful in dealing with issues as and when they arise. In particular special praise is to given to our agent Natalia who gives 100% effort, has great …
5/5
GoogleTristrams have being my letting agents for several years. I can’t speak highly enough of Demi-Rose who presently is my property manager. She’s great at communicating with me and the tenants, efficient, thorough and proactive. A joy to work with.
5/5
GoogleMarta at Tristram's was an absolute pleasure to deal with. From the very beginning, she was professional, friendly, and extremely knowledgeable. She took the time to answer all of our questions and gave us clear guidance, making the whole …
5/5
GoogleMoving house, what a drag right? Not when you've got the wonderful Lizzie from Tristrams helping you out. She answered every question, dotted every i and crossed every t and even made us a cup of hot coco whilst we waited for our keys. She's a blast, a hoot, nothing short of a totally swell gal. Thanks Lizzie and thanks Triastrams! We love our new house!
5/5
GoogleWe had Cora show us around and she was very helpful
5/5
GoogleAfter a last minute let down from another letting company, we found a property with Tristram’s. We spoke to Luke and he was so helpful. Within 1 day he had got us a viewing and we had secured the property. We cannot thank him enough for all of his help.
5/5
GoogleI recently contacted this company, and the employees have been welcoming and helpful! Adam Pearson was exceptionally patient and helpful whilst taking down my information on the phone. He was sure that all data were correct and did everything he could to ensure I was satisfied before the call ended!
5/5
GoogleHad no issues finding my new property with the help of laura and the team from tristrams, its the quickest procces I have been able to rent a house. Highly recommended thankyou for all your help
5/5
Googlebeen finding a house for my second year at university and Luke has been nothing but helpful and patient. He answered all our questions (sometimes more than once) and has been friendly and replied back straight away. made the whole process as stress free as possible. :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Tristrams Sales & lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tristrams Sales & lettings Bramcote won The Negotiator Awards in two years, most recently 2023.
Negotiator Awards winner in two years: 2021, 2023.
Negotiator Awards by year, 2021 to 20232023 2 Bronze The Negotiator Awards 2023 winners
2021 1 Bronze The Negotiator Awards 2021 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Tristrams Sales & lettings Bramcote won awards at EA Masters in two years, most recently 2020.
EA Masters winner in two years: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Send Tristrams Sales & lettings a message.
Yes. Tristrams Sales & lettings won Trusted Agent in The Trusted Agent 2026 awards. It also won Bronze for Regional Agency of the Year, East Midlands and West Midlands and Bronze for Lettings Agency of the Year (Medium) at The Negotiator Awards 2023, and 3 other industry awards since 2019.
