5/5
GoogleCora has been great with communicating and sorting out any problems we have and answering any questions. Very proffesional and would recommend
Trusted Agent profile · Bramcote · Nottingham
Verified
Tristrams Sales & lettings Bramcote reviews
★★★★★
1,610 reviews across 3 platforms
260-262 Derby Rd, Bramcote, Nottingham, NG9 3JN
Part of Tristrams Sales & lettings, see every office.
Tristrams Sales & lettings's office in Bramcote, Nottingham, at 260-262 Derby Rd, is rated 4.7 out of 5 across 1,610 reviews on three platforms, including 1,559 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
1,559
Reviews on Google
This office
50
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
Want Tristrams Sales & lettings to help?
Send Tristrams Sales & lettings a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Tristrams Sales & lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bramcote office, from every platform, shown as written. First names only.
Google5/5
GoogleI would like to leave a review specifically highlighting the level of service we have received from Marta. She is a fabulous representative of the agency. When viewing a property recently, she gave us fabulous advice, knew a huge amount …
5/5
GoogleVery friendly and professional service. Marta was extremely helpful on the viewing, answering difficult questions and making the process seamless. Recommend.
5/5
GooglePoppy has been absolutely amazing. She has answered all questions and queries as quickly as possible. Would definitely use again!
5/5
GoogleOver last 6 years i have dealt with Tristrams as a buyer and seller. The service has been top notch from start to finish. During the process experienced their professional approach to the business. Special thanks to Talia and Liam.
5/5
GoogleAll in all I had a positive experience with Tristram's. It was a difficult sale due to onerous leasehold legislation and there were a few hiccups along the way but there was a positive "can do" attitude from the whole team from the …
5/5
FacebookTiam was amazing during the inspection. Tiam was patient and kind while asking us questions and checking if we have got issues
1/5
GoogleShorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.
Agent replied · 23 October 2024
Dear Mr Handley, Thank you for your detailed review, we have been investigating this internally. We agree with you that during the tenancy there were a couple of shortfalls in the level of service received, we did have a few staffing issues at the time, which have since been resolved. We have also changed the way we operate since your experience to 1 point of contact service. Regarding your comments on suggesting reviews are from Landlords is untrue, as a company we care about our tenants, for example, we pay for them to have access to a discount scheme each month and give them the chance to win £50 gift cards and free rent, we also, inspect their properties every 6 months to allow tenants to bring up any issues. Regarding the deposit, we could not claim for £1800 as the total deposit was £975. We use the DPS custodial service, which is a benefit to tenants as we do not hold deposit money and if a tenant does not agree it goes to an adjudicator who fairly decides on our behalf. If we wanted to be unfair, we would use other schemes which give us more control over the money and claims process, however, this is not our intention. Nicholas, in light of the experience you had, we would like to offer you a small amount of compensation for your experience, please do contact the office and ask for me. Kind regards, Nicole Atkin.
5/5
GoogleJust a huge thank you to Destiny Richardson who is my account manager at Tristram’s. …
5/5
GoogleEasy process and Cora was very helpful in helping acquire the property
5/5
FacebookI have recently been in need of a property for me and my children to continue my nurse training here in Nottingham, I needed a property close to where my children currently go to school. I spoke with Luke from the lettings team at Tristrams and he helped me find a perfect property. He was very helpful and kind. He made the process which can be stressful very smooth and gave me all the information I needed. The property I am now going to be moving into is perfect space wise and in my budget. I was kept up to date with every step from search to tenancy agreement. Luke was polite and listened to all of my queries and found the answers to my questions with a timely response. I can't thank him enough for all his help and I would recommend tristrams to my friends.
5/5
FacebookThe property I’m renting is very beautiful and affordable. if there’s any issues Shania is quick to solve them she’s so kind and polite. I recommend this agency to everyone as you’ll never be disappointed.
5/5
GoogleGreat agency, have been using them for years now. Natalia is very nice, friendly and professional. Thank you!
5/5
GoogleThe team and specifically Sophie were brilliant and really helpful with getting documents signed and overcoming challenges. Delighted with the service received!
5/5
GoogleInherited Tristrams, when they bought Express Lettings who were managing the property, they are a lot more organised & efficient, good with communication & can take a joke! Which these days is a breath of fresh air…… …
Agent replied · 8 October 2026
Thank you so much for the kind words! We’re really glad to hear the transition has been smooth and that you’re enjoying working with the team. We do our best to keep things efficient, and light-hearted when it counts! 😊 …
1/5
GoogleAbsolutely shocking agency, do not provide essential information to their tenants which results in students not being able to navigate basics when moving into a property. Also poor communication between one another when leasing properties, seem to take your money then ignore you for the foreseeable future. Have to hound them for any sort of updates. i have had a really bad experience with them and I would not recommend them to anybody.
5/5
GoogleIn July, I did an online valuation with Tristrams after searching on Google for "the best estate agents in Nottingham." Tristrams, with a few others, came up in that search. I decided to do their online valuation, which was easy enough to do and gave me an instant result. I didn't contact them because I'd never heard of them before, and decided to contact a couple of the more popular and well-known estate agents - of which only one showed up to do a valuation. I then got a call from Liam from Tristrams, who had followed up on the back of my online valuation enquiry. He was very professional and courteous. I explained our situation and why we needed to sell my brother's house, who was extremely ill and needed to go into a care home. The property was in a bad state and required selling as soon as possible to secure a place in a care home. What can I say about how Tristrams, Liam (the sales valuer) and Talia (senior sales negotiator) dealt with the valuation and selling of the property at a time when my family and I were struggling with my brother's illness? We did not expect that much kindness and sensitivity to our circumstances and needs. I was embarrassed at the state of the house, but Liam didn't even bat an eyelid when he did his valuation. He gave us advice on the best course of action. Once we decided to appoint Tristrams, they arranged viewings. They oversaw them so we did not have to be at the house and contacted known property developers who might be interested in renovating an old property. They advised us every step of the way. We had a lot to deal with as my brother was in and out of the hospital, and at times his condition was touch and go. Tristrams were made aware of this from the start, and they were always very patient with us, constantly updating us on the progress of each viewing and offer, which was sometimes ridiculously below the asking price. As a last attempt, they advised that we put it back to auction to see if we could get a better price, and that is what we did. The house was sold at auction, and we got close to the initial asking price. My family and I cannot thank Liam and Talia enough. I know it's in their interest to deliver a good service, but we felt they did more than just their job of selling a property, they were magnificent, and I highly recommend them. From start to finish, we could not have asked for more. They exceeded our expectations, and we will be eternally grateful for their help. Estate agents tend to have a bad reputation, and I was not looking forward to dealing with any of them, but in this instance, Tristrams were the best estate agent for the job.
5/5
GoogleI recently had an excellent experience with Tristram's. Marta Santos at Tristram’s is a star! She was super helpful from day one - arranging viewings quickly and being completely transparent about the property details. She made the …
5/5
GoogleI have recently instructed Tristrams to fully manage our 9 bed HMO. Having changed managing agent due to poor level of service previously, I have been delighted with the work Tristrams have done so far. Charlie is extremely professional and Ellie in the lettings team has done a great job of getting the property let smoothly and efficiently. Ellie has also been fantastic at keeping us updated with the progress of the property and it's letting. Would recommend!
5/5
Facebooktiam came to do a flat check today. she rang ahead of time to give me a time frame of when she would arrive. Once she got here she was very kind and friendly explained everything she was going to do and asked if i had any concerns. Told her about the heating and she messaged someone straight away to get it sorted. Overall very friendly and helpful.
5/5
GoogleTristrams is commendable! Luke sent me a list of houses they had for let and soon as I settled with the one that suited me most, he negotiated with my landlord and my application was accepted. Ellie was so swift with documentation and everything was done online which hastened the whole process and after just a week, I had moved in to my new residence. Big up to both Luke and Ellie, you are truly stars!
5/5
GoogleGreat service so far, Demi-Rose is very helpful and very prompt in replying to my questions, thank you
5/5
GoogleNice experience with Tristrams agency so far.,All the services from the agency is appreciatable, Thank you Tiam for today's visit💞💞💞 …
5/5
GoogleI phoned Tristam's with a query. Liam Kavanagh was so helpful, he wasn't trying to rush off the phone as so many agents seem to be doing in this hot market. He was brilliant. He went into some detail to help work out a final, refurbished valuation of an awkward property that I am interested in. I would definitely recommend this agency. Follow on 11.5.22, again I have contacted Liam Kavanagh for more help, He was so helpful and sincere. I'm blown away by the customer service of this company, I'm not even a paying customer, but if I have a need for estate agency services, I know where I'll be going!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Tristrams Sales & lettings Bramcote
Has Tristrams Sales & lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Tristrams Sales & lettings, Nottingham won Trusted Agent.
Want Tristrams Sales & lettings to help?
Send Tristrams Sales & lettings a message.
