5/5
GoogleMany thanks to Jenna for her help getting our conveyancers to get the exchange completed this week. She has been a pleasure to work with.
Trusted Agent profile · Braintree
William H Brown Braintree reviews
★★★★★
399 reviews across 2 platforms
51-53 High Street, Braintree, CM7 1JX, CM7 1JX
William H Brown's office in Braintree, at 51-53 High Street, is rated 3.9 out of 5 across 399 reviews on two platforms, including 280 Google reviews rated 4.6.
Reviews
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
Google5/5
GoogleVery good work like it thanks team and Nathan
Agent replied · 9 December 2024
Many thanks Jabeen for your fantastic 5* review. Kind regards, Lucy Customer Relations.
5/5
GoogleHIGHLY RECOMMENDED - I sold my house very quickly after James' valuation and Jenna's help throughout the whole process was amazing. I highly recommend the team at William H Brown.
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service and very fast response for any problems well recommend it Especially Mr Bourne f
Agent replied · 23 October 2024
Many thanks for your great recommendation and 5* review Bartlomiej. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom start to a rather protracted finish the team were helpful, professional and responsive . Jenna in particular as sales progression staff was superb . Would recommend without hesitation
Agent replied · 23 October 2024
Many thank for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor communication
Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.
5/5
TrustpilotDealing with Hazel Buxton at William H…
Dealing with Hazel Buxton at William H Brown has ben an excellent experience.
5/5
GoogleMy moving process was dealt with by Jenna at Braintree branch. I can honestly say I couldn’t have asked for more. Jenna would always return my calls and respond to my emails She kept me updated and informed of the process throughout. I found Jenna to be friendly and polite. Well dine Jenna and thank you 👍 …
1/5
GoogleAwful experience! I wouldn't try and sell another property through them ever again! From start to finish they were dreadful, awful customers service and not professional at all. Once you have signed the paperwork they pass you over to rude and unprofessional office staff. I tried to terminate my contract and was advised I couldn't so I had to call the ombudsman for advice.... who asvised I was fully within my rights to cancel and it was the best decision I made..... my house sold within 23hrs of using another agent they had it for 3 months. AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value
4/5
GoogleWe sold our house through William H Brown. While there are some things about the company which don't appeal to me - everything has to go through in their corporate style - the fact is that the principal person who helped us (Harriet) and the others behind the scenes did a very good job. Their team got things moving with an initial Open House set of viewings (a very good idea, convenient for all concerned, and I don't know why all agents don't do it) and Harriet let me know about the removal of Stamp Duty, which was an amazing and unexpected windfall.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently (end of November 2019) I moved into a new rental flat which was set up for me by Ollie Findlay. Ollie has done a fantastic job in helping me in every step of getting this sorted and has made the process much easier for me. I have spoken to many members of staff at this branch in my recently frequent visits (probably most of them at this point) and have always gotten a brilliant service from all of them. Thank-you so much for all of your help and going forwards I can definitely recommend William Brown as an estate agents.
5/5
GoogleWilliam H Brown, and in-house conveyancing team was fantastic, at helping us get our home, they made it easy and was always helpful to get any problem resolved. They looked after us every step of the way from mortgage advisor to conveyancing team to property sale. They gave us a honest house review and found the right buyer. They help us find a home to buy, and help us negotiate a price and buy the house. They got us a fantastic mortgage deal, and made sure our buyer had the right founds. They help get the move moving when solicitors Communication was needing some help. And help to get completion date resolved agreed and finalised. Fantastic team. We could not recommend them enough Thank you all for making our dreams come true.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotavoid at all costs
avoid at all costs; the agents are stubborn and nasty
5/5
GoogleVery good service 👍 …
Agent replied · 23 October 2024
Thanks for the excellent 5* review Jessy. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlice was incredibly helpful and went out of her way to make the process of moving into our new house really easy and actually enjoyable. Could not recommend her and her team highly enough!
5/5
GoogleWe have recently purchased our home through William H Brown and were very happy with the service we received from Jenna Freemantle. Since she joined in January and sent us her first email to introduce herself, things really started to happen. She always responded to our calls and emails and went out of her way to make sure that our purchase was finally completed!
5/5
GoogleI needed a quick sale on my late parents house and David and the team didn`t disappoint me. Good communication, very helpful and honest, thank you very much for all your help.
5/5
GoogleOllie and Laura were amazing helping me throughout the process of moving. They kept in contact and answered any queries I had. Thank you!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAtrocious agency DO NOT USE.
5/5
GoogleJamie and Miles at William H Brown were fantastic throughout our move. We enquired about a property and the same day received a phone call from Jamie to arrange a viewing at our earliest convenience. Both Miles and Jamie ensured everything went smoothly and kept us up to date with each step. We highly recommend them. Thank you for everything.
1/5
TrustpilotAVOID AT ALL COSTS!!
5/5
TrustpilotJack hicks- Made the process Seamless- WilliamHBrown
Jack hicks - Made the process seamless
1/5
GoogleWe bought our first house through William H Brown. Given we were first time buyers, they were pushy and bullish. Very unprofessional and made to feel if we didnt use there products that our offer would be rejected. Constantly chased on this and then completely no contact at all once we informed them of our decisions. Really quite disappointed in this and certainly wont be a returning customer or recommending them.
5/5
GoogleOllie and Laura are a great team, they found me professional tenants for my new property in just 4 days. Laura showed 2 nice families round and had a 3rd family lined up. Both perspective tenants offered the full rental value which I had arrived at with Ollie. Great work both ! will give you a call when any of my other properties needs new tenants.PositiveResponsiveness, Quality, Professionalism, Value
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