Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis review goes out to Chris and Tom at Leaders in Braintree for their excellent services and communications whilst trying to find a tenant for my buy to let flat. Chris in particular was very professional, friendly and responsive to any enquires I had.
Chris and his team was able to find me a professional tenant within a week after completion.
Furthermore the flat was bought through a different estate agency however I decided to let to flat out through Leaders based on going existing positive experience.
Overall, thanks to Chris and Tom for their assistance and service in finding a professional tenant quick.
Paul · 16 April 2022
Agent replied · 9 June 2024
Dear Paul, thank you so much for your kind review, it truly means a lot! You too have been an absolute pleasure to deal with. We look forward to more dealings in the future.
All the best,
Leaders, Braintree
★★★★★ 5/5
GoogleYeliz has been massively helpful throughout our move to Witham and replies super quickly to any emails and has worked tirelessly to offer the best service, so I really appreciate that, thank you :)
I can't fault Leaders at all, however, I would say the amount of emails received for signing documents can be a little overwhelming to keep up with, but that's about it!
A pleasure to deal with :)
Bahamut · 16 April 2022
Agent replied · 11 June 2024
Dear Bahamut,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe staff here have been amazing for me, truly going the extra mile! I couldn't thank Yeliz enough for everything she's done. she made the entire process so easy and was so welcoming during my showing. She had all the information I needed when asked. 100% recommend Leaders as a company. If you get Yeliz you'll be in great hands.
Johnathan · 16 April 2022
Agent replied · 11 June 2024
Dear Johnathan,
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleI highly recommend Leaders Braintree if you are selling a property locally. After months of having our flat listed unsuccessfully with another agency, Leaders Braintree sold it within two weeks, and for a higher price than we had it listed with the other agency. Rhys and Jack were both really helpful and responsive at every step - thank you for providing an excellent service.
Sarah · 10 June 2021
Agent replied · 9 June 2024
Dear Sarah,
Thank you for the great review of our Leaders Estate Agents Braintree team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleBrilliant professional support throughout our whole Lettings experience from start to finish. I can not praise Leaders highly enough. Rhys and his team have quickly and successfully acquired prospective tenants for us and have always been on hand to help and support us during this process. I have no hesitation in recommending their services - excellent.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 10 June 2021
Agent replied · 9 June 2024
Hi Ian Watson!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleExcellent communication and customer service. Many thanks to Ben Ironside for all the assistance and support throughout the process. from initial visit to signing off the contract. Good work indeed!!
Francisco · 27 March 2024
Agent replied · 9 June 2024
Dear Francisco Mainez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe can't praise Henry, Tom, Chris and all staff highly enough. They helped us secure a rental property over the Xmas period and completed all the relevant legal work by the 9th Jan - nothing short of miraculous.
Having sold our house, with a completion date looming, they achieved the impossible. We contacted several other agents around that period who did not seem to appreciate our situation and some were lacking a professional attitude.
Thank you so much for all your hard work, we really do appreciate it. In simple terms, we would not have a place to live but for the magnificent effort from all @ Leaders, Braintree!
Carl · 28 March 2023
Agent replied · 9 June 2024
Dear Carl
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had pleasure in dealing with the letting team ( Thomas Penny and Henry Taylor and late Kate Moss) during the process of my letting application for a property in Braintree.
I was welcomed at the viewing of the property, the conversations were open, very informative and the processes clearly explained. We liked the property and put in an offer and after a few checks and clearances we were given the opportunity to initiate the application process .
All the online applications through the Leaders portal were expeditiously sent to us and the team were always at hand to clarify any issues and assist were necessary.
Thank you so much for your professionalism. Will definitely recommend the team to sanyone.
Lucky · 28 March 2023
Agent replied · 11 June 2024
Dear Lucky Dube, Thank you for the great review of our Leaders Estate Agents Braintree team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 5/5
GoogleAlex and his team were brilliant in helping with our rented property. It is the first-time I have ever rented and they made it really easy. Alex was always at the end of the phone or email if I had any queries. Thanks Alex
Lisa · 12 June 2021
Agent replied · 11 June 2024
Hello Lisa Farrow
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleAlthough there were a few hiccups (no fault of leaders) they done everything they could and were very efficient. We now have a lovely home and are very happy thanks to George and Joe. Will certainly be recommending them to family and friends. And although we don’t have any plans to move out any time soon, if we ever do in the future we will be returning to Leaders. Thanks for all of your help and support throughout our application.
Demi · 12 June 2020
★★★★★ 5/5
GoogleVery good service. All the staff have been super helpful and informative. Alex has been a massive help all the way through the process. Always there to assist. Lovely welcome pack, was such a lovely touch. Highly recommend, thank you!PositiveResponsiveness, Quality, Professionalism
Gemma · 26 August 2021
Agent replied · 11 June 2024
Hello Gemma
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. We are glad Alex was able to assist you and hope you are happy in your new home.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleJoe Skeels and George Lamb were of tremendous help to me in finding rental accommodation in Kelvedon. They were professional at all times and kept me regularly posted on the progress (credit checks, reference checks, landlord approval and so on). A very professional and organised set up, even going out of their way at times to help (late Saturday, outside normal working hours) - all this made things very smooth for me. Thank you both - much appreciated.
Blaise · 12 June 2020
★★★★★ 5/5
GoogleOutstanding, friendly and reliable service from the team. Tom Uden was responsible for selling my flat. He was incredibly efficient, honest and communicated with me several times a day to update me on the progress. Managed to arrange viewings less than 24 hours after my flat went live on Rightmove, resulting in a quick sale. Whole process was stress free, mainly due to Tom’s knowledge and professionalism. If you want your property sold, go to Tom at Leaders. Couldn’t recommend more. Thank you.
Matthew Russell
Matthew · 13 June 2018
★★★★★ 5/5
GoogleGreat experience with our estate agent Tom! He sold our house within 24 hrs. He also helped us find our next house. I found with other estate agents they give you a load of houses that are on their books that don't really fit the bill of what you need. With Tom he listened to what our requirements were and only put forward houses that fit our requirements. We now live in a lovely house that fits our needs exactly. Thank you Tom
Alain · 13 June 2018
★★★★★ 5/5
GoogleWe recently added our property for Rent, we have been liasing with Katherine, who has been extremely helpful and available to answer all our questions. The process was made easy and stress free, the support we recieved from Katherine and the team was really appreciated.
Kelly · 13 June 2019
Agent replied · 11 June 2024
Hi Kelly, thank you so much for your positive comments about the Leaders team at Braintree. We are so happy to read how much assistance and support that Katherine has been able to provide you with throughout your experience by helping to make the process so straightforward and stress free for you. We will ensure these comments are passed onto Katherine and the team who we know will be thrilled to have received such great feedback! Kind Regards, Leaders
★★★★★ 5/5
GoogleIt has been so great to be able to rent a property ,without putting down a large deposit. Katherine has been very helpful with her colleague Joe , and sorting out a home for me without any complications. It is definately the right way and is affordable for anyone who does not have time to save up a deposit first. I want to thank you for your time and less stressful move . You've been great!!
Paul · 13 June 2019
★★★★★ 5/5
GoogleGeorge Lamb was our first point of contact for our recent private renting search. He was very thorough and ensured that we understood all the processes until our completion. Very professional at all times but also understanding and patient. We can not thank George and Joe enough for all their help and know that we are able to contact them at any time if we have any questions or concerns. Thanks Guys!
Julie-anne · 12 June 2020
★★★★★ 5/5
GoogleI have used Leaders to rent my properties and have been very happy with their service. Lynette Baker has been my liaison and is very helpful and professionalPositiveProfessionalism
Christine · 12 June 2022
Agent replied · 11 June 2024
Hi Christine, thank you, your wonderful feedback and rating mean a lot to us.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleCannot fault the amazing service that Leaders have provided, especially Rhys! If you are looking for a reliable, friendly and really helpful Letting agents Leaders are the best around!PositiveResponsiveness, Quality, Professionalism, Value
Eloise · 26 August 2021
Agent replied · 11 June 2024
Dear Eloise Wood!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Braintree branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleDuring my experience at Leaders, I received outstanding customer service at all times. All staff members were friendly and dealt with all of my enquiries very professionally. This enabled me to have a very less stressful house hunting experience, and gave me confidence using Leaders to find me the perfect property. I cannot recommend Leaders enough. If you want a stress free experience, and a warming, friendly environment I would take a look into them.
Hannah · 16 April 2022
Agent replied · 9 June 2024
Dear Hannah Jones,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 2/5
GoogleOur first time being with leaders has been a bit of a pain.
We had to ask for the payment details to pay our rent multiple times.
The property we moved into is dirty inside and out and we're expected to cover the cost.
Lots missing from inventory and they expect me to make amendments to it.
Have had to take time out of my work day to make calls that simply don't need to happen, or call backs are arranged with no follow up call.
Hoping the service we receive improves so I can amend this review.
I took these Google reviews on board before renting this property. But please notice that many reviews here are from users with only one review which seems suspect to me now..
Charlie · 12 June 2020
Agent replied · 11 June 2024
Hi Charlie, we’re sorry to read of the experience that you have had with us and our team in Braintree. We understand what a stressful time moving can be and want to offer as much assistance and support as possible to help tenants settle into their new homes, we’re sorry to hear we haven’t been able to do this for you and after reading your comments can appreciate why you’d be dissatisfied. It’s a shame to learn that you feel our reviews are slightly suspect. Here at Leaders we pride ourselves on delivering great service and our Google reviews are a reflection of this, a lot of the star ratings and reviews we receive come from customers who go out of their way to leave them and who may not have had Google accounts set up before their dealings with us to allow them to do this. We haven’t been able to locate you on our system due to no full name being provided but would ask that you contact us on 01344758596. By discussing with you directly we can find out which property this is in relation too, go through your points with you, discuss with the team and of course will try wherever possible to turn your experience with us into a more positive one. Kind Regards, Leaders
★★★★★ 5/5
GoogleTom Uden is amazing he works very hard. I have sold previously with him and will sell our house with him again. He goes above and beyond to help and make things easier for you.
William · 13 June 2018
Agent replied · 11 June 2024
Hi William, we appreciate your positive review about your recent experience with us! We will be sure to pass along your kind comments to Tom.
★★★★★ 5/5
GoogleThoroughly recommended agent. Professonal, flexible and effective during very difficult times (Covid19) and at a very reasonable cost. We will definitely use Joe and his team again!PositiveResponsiveness, Quality, Professionalism, Value
Graham · 12 June 2020
Agent replied · 11 June 2024
Hello Graham,
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Leaders Estate Agents Braintree
★★★★★ 5/5
GoogleMyself and my family was in need of a bigger property to rent so shopped around online and came across a beautiful property from leaders. We was dealt with professionally and promptly by George and Joe at the braintree branch. George was fantastic answering my calls at anytime of day with great advice. 5 star service from this branch thank you leaders.
Jake · 12 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.