Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently had a great experience with Lilly Talbot while renting a lovely property through HAART.
Lilly was extremely professional, helpful and attentive throughout the entire process. She took the time to answer all of our questions, kept us informed every step of the way, and made what can often be a stressful process feel seamless and straightforward.
We are very grateful for her excellent service and would highly recommend Lilly and HAART to anyone looking to buy or rent a property. If you’re looking for a professional, smooth and hassle-free experience, we definitely recommend them!
Thanks
Gary & Amanda
Amanda · 13 September 2026
Agent replied · 13 October 2026
Good morning Amanda, thank you for the fantastic 5* review for Lili - Haart Braintree
★★★★★ 5/5
GoogleI recently dealt with Shannay while bidding on a property. I found her to be very friendly, professional and an excellent communicator. Having been unimpressed with our dealings with another estate agency prior to this, she was a breath of fresh air ! I highly recommend her.
*Updated*
Post my initial review I wanted to add some additional thoughts around sale progression. I did not realise just how hard and stressful this can be and I have to stress how grateful we are to Zenobia Hoare (further supported by Shannay) on helping get our purchase over the line. Zenobia went above and beyond chasing down the whole chain and dealing with some less than impressive progressors and conveyancers towards the bottom of our chain. You will be in safe hands if you use them.
Anna · 8 August 2026
Agent replied · 22 August 2026
Hi Anna, thank you for a lovely 5* review for Shannay Jarvis in the sales team - Haart Braintree
★★★★★ 5/5
GoogleBuying our second property in our lives with Haart wouldn't have been as successful as it was without the team behind the scenes. We had a complex leasehold sale with plenty of hitches along the way, but Zenobia and the team were always there to chase the process along, even though they were on the other side of the chain. They will work relentlessly for your purchase and we were happy with the overall process.
Jake · 17 August 2026
Agent replied · 22 August 2026
Hi Jake, thank you for a lovely 5* review for Zenobia in the sales team - Haart Braintree
★★★★★ 5/5
GoogleI’d highly recommend Zenobia to anyone looking to buy or sell a home. From start to finish, she made the whole process of selling my house so much easier. She was professional, knowledgeable, and always kept me updated every step of the way. Nothing was ever too much trouble, and she was always on hand to answer any questions I had. Her communication was excellent, and I always felt reassured that everything was in safe hands. Thank you, Zenobia, for all your hard work and support, I couldn’t have asked for a better estate agent. ⭐⭐⭐⭐⭐
Jordan · 13 July 2026
Agent replied · 30 September 2023
Thank you Jordan for the fantastic 5* review for Zenobia the Move Manager - Haart Braintree
★★★★★ 5/5
GoogleWe had a very good experience with haart. Nicole was our sales consultant and she was fantastic. She really helped us understand the experience and what to expect even after we found our first home. She tailored everything to our needs and what we wanted and was always honest with us for what we could afford. Thank you so much, we will always recommend haart to anyone who asks and we are so glad we stuck with you guys. Very knowledgable and approachable team whenever we needed to speak to anyone else too.
Andrei · 13 June 2026
Agent replied · 13 October 2026
Hi Andrei, thank you for leaving Nicole this fantastic 5* review! - Haart Braintree
★★★★★ 5/5
GoogleI recently purchased a property through Haart Estate Agents Braintree, and although buying a home can be an incredibly stressful experience, the team at the Braintree branch made the process far more manageable.
I would especially like to express my sincere gratitude to Zenobia Hoare for her outstanding support throughout the entire journey. Her friendly, reassuring, and highly professional approach made a real difference during what was often a challenging process.
Zenobia was always approachable, helpful, and efficient, ensuring everything progressed as smoothly as possible. Her excellent communication and dedication gave me confidence and peace of mind from start to finish.
I am truly grateful for all of her help and would highly recommend the Braintree branch to anyone looking to buy or sell a property.
Karwan
Karwan · 13 June 2026
Agent replied · 13 October 2026
Good morning Karwan, thank you for the fantastic 5* review for Zenobia the Move Manager - Haart Braintree
★★★★★ 5/5
GoogleHello everyone. I’m a first time buyer and I’ve had the best experience looking for places and dealing with haart. Nicole boardman has been with me since day one. Helping me with looking for places. She has been absolutely amazing. Very kind, respectful and helpful. I would definitely recommend using this estate agent. I’m more than happy with everything they have helped me with. Thank you for everyone who has helped me out. And a big thank you to Nicole boardman. 👍X
Tommy · 13 June 2026
Agent replied · 13 October 2026
Good morning Tommy, thank you for the great 5* review for Nicole Boardman in the Sales Team - Haart Braintree
★★★★★ 5/5
GoogleHaart Braintree handled our bungalow move and we have been so delighted with the support and heartfelt care they have put into every step of the process. Zenobia was such a ray of sunshine, really on the ball and so dedicated to taking all the possible stresses off of our shoulders. We are so, so grateful for Zenobia and Haart Estate Agents in Braintree! Thank you so much, to you all. The Vinson family.
Gemma · 13 July 2026
Agent replied · 13 October 2026
Hi Gemma - Thank you for your wonderful review. It was a pleasure working with you and your family - Zenobia - Move Manager
★★★★★ 5/5
GoogleHaart estate agents have been fantastic handling the sale of my house and now in assisting me in finding a new home. My point of contact at the Braintree office is Charisma Borley who has been exceptionally helpful and is an energetic and knowledgeable young lady who is a credit to the agency. Communication is so important when moving home and the service from Haarts has been a pleasure to experience.
Keep up the good work 👍
Matthew · 13 June 2026
Agent replied · 13 October 2026
Good morning Hannah, thank you for the great 5* review for Charisma Borley in Sales - Haart Braintree
★★★★★ 5/5
GoogleMy experience with Haart has been excellent, from the initial property search through to settling into my home and the ongoing support since.
Throughout the entire process, I felt fully supported. The team guided me every step of the way, explaining everything clearly and making what I expected to be a stressful experience feel smooth and straightforward.
A special thank you to Lili, who was incredibly helpful during my move-in, and to Ella, whose professionalism and attentiveness during a recent housing check really stood out. I was consistently kept informed and offered solutions I wouldn’t have even thought to ask for.
Overall, the team has been supportive, efficient, and genuinely helpful, I couldn’t have asked for a better experience.
Sirje · 11 April 2026
Agent replied · 13 April 2026
Good morning Sirje,
Thank you for taking the time to leave a fantastic 5* google review for Lili in Lettings and Erimita (Ella), who is in Property Management!
Sophie Stallman
Lettings Branch Manager
★★★★★ 5/5
GoogleGreat experience. myself & Jack would like to say a huge thank you to Lili at the Braintree Branch for showing us our new home & helping with getting the application sorted with a small turnaround. you were exceptional, professional & so lovely (we were annoying 😂) Thank you Lili and wish you all the best :)
Rachell · 13 September 2026
Agent replied · 13 October 2026
Thank you Rachell for the lovely 5* review for Lili Talbott in the lettings team! We hope you're settling in well and vey happy in your new home! - Sophie Stallman, Branch Manager, haart Lettings Braintree
★★★★★ 5/5
GoogleVery impressive service we received from everyone we engaged with from the receptionist handling the calls and the agents dealing with our sale. Unfortunately it was a long drawn out process due to our purchasers solicitor but the advice we received from Haart was always really helpful. Charisma Borley , Shannay Jarvis and in particular Zenobia Hoare who became involved over the last few months were always very professional in their advice , empathic to our position, respectful , helpful , kept us informed and responsive, and managed to keep a sense of humour even when we were all very frustrated with the other side at times! We would happily recommend Haart as Agents to anyone as a very well run business.
Louise · 16 March 2026
Agent replied · 13 April 2026
Hello Louise, thank you for the great 5* review for Charisma, Shannay and Zenobia in the Sales Team! - Haart Braintree
★★★★★ 5/5
GoogleI would like to thank Zenobia and her team including Charisma at Haart Braintree. My mum and dad started theirovikg journey 2 years ago and with two moves falling through with other agents we decide to put their bungalow on the market for the third and last time. Haart sold their property with the first two weeks and have support us through the whole process. Zenobia was key to this and was always at the end of the phone for help and support. We have finally moved them to a lovely bungalow by the sea! Thank you so much ❤️
Wendy · 13 March 2026
Agent replied · 13 April 2026
Hi Wendy, thank you for leaving Zenobia and Charisma a fantastic 5* review! - Haart Braintree
★★★★★ 5/5
GoogleZenobia has been brilliant at her job, keeping us informed each step of the way, we had an easy sell and quick, she completed everything we asked in quick time, I don’t think we would have had a better service from anywhere else! We would definitely recommend Haart Braintree, thank you Zenobia for your perfect customer service.
Kim · 13 August 2026
Agent replied · 13 October 2026
Hi Kim, thank you for leaving Zenobia this lovely review! - Haart Braintree Sales
★★★★★ 5/5
GoogleI popped into Haart in Braintree to get some advice and to ask about rental properties, Shopie was there and she gave me very good advice with what I needed to do. Even tho I didnt rent through Haart I found her very very helpful with her advice and help with the many questions I was asking. Thank you Shopie
Neil · 13 July 2026
Agent replied · 13 October 2026
Hi Neil, thank you for the lovely 5* review for myself! - Sophie Stallman, Branch Manager, haart Lettings Braintree
★★★★★ 5/5
GoogleSpecial thank you to Tom Hennessey who carried out the majority of the viewings for us for his excellent service, support and prompt feedback after each viewing.
It was a pleasure to work with Tom who was always very polite, helpful and professional.
Thank you very much Tom, your hard work was and still is greatly appreciated. Keep up the good work!
Julie · 13 June 2026
Agent replied · 13 October 2026
Hi Julie, thank you for the lovely 5 star review for Tom in the sales team! Haart Braintree
★★★★★ 5/5
GoogleHaart Estate agents have been brilliant so far at selling our home! Shannay was amazing at getting the house on the market and Charisma has been amazing at finding us a buyer! The whole process was smooth and painless! Communication has been fabulous with weekly marketing updates! Thank you all, I would highly recommend you guys!
Bethany · 25 July 2026
Agent replied · 22 August 2026
Hi Bethany, thank you for this brilliant review. I'm pleased to hear you have been happy with the service provided by Shannay and Charisma. We wish you all the best with your move!- Braintree Haart Sales
★★★★★ 5/5
GoogleWe had several viewings with different estate agents, and Shannay was by far the most professional. She knew the properties inside and out, answered all of our questions confidently, and made us feel completely comfortable throughout each viewing. She was friendly, approachable, and never made us feel under any pressure.
Savannah · 8 August 2026
Agent replied · 22 August 2026
Thank you for a lovely review for Shannay in the Sales Team - Haart Braintree
★★★★★ 4/5
GoogleI have enjoyed working with Haart in my search for a property. Nicole Boardman has always been very responsive and has worked enthusiastically to find a property that suits my needs. If you are wanting an agent who will keep you up-to-date and will stand your corner with you then Nicole is a fantastic choice of agent.
Johanna · 13 June 2026
Agent replied · 13 October 2026
Hi Johanna, thank you for leaving Nicole this lovely review! - Haart Braintree
★★★★★ 4/5
GoogleI found Zenobia Hoare to be really helpful throughout this process. The whole team were really helpful. But I felt that Zenobia went the extra mile with helping me throughout .
I would not hesitate to recommend your services to anyone.
Thank you to the whole team but particularly Zenobia.
Dan
Daniel · 13 July 2026
Agent replied · 13 October 2026
Hi Daniel, thank you for taking the time to leave Zenobia a great 5* review! - Haart Braintree
★★★★★ 5/5
GoogleHaart had some excellent people helping me with my property searches - namely Charisma who responded quickly and efficiently and was extremely helpful throughout. Some slight delays and confusion from other members of the team but overall happy with the experience and again Charisma was extremely helpful, timely and pragmatic throughout!
Ollie · 13 July 2026
Agent replied · 13 October 2026
Hi Ollie, thank you for the lovely 5* review, its been a pleasure assisting you! - Charisma Borley, Administrator, Haart Braintree
★★★★★ 5/5
GoogleThis morning Ella Serpenskaite from Braintree Lettings visited me for my flat inspection. Ella, who had already communicated excellently when making arrangements for the visit, arrived on time. Ella was very friendly and polite. Ella explained what the visit was for and after the inspection also took the time to ask if I had any concerns. Ella came across as being very professional. Thank you Ella.
John · 13 March 2026
Agent replied · 13 April 2026
Good afternoon John, thank you for taking the time to leave a great review for Ella Serpenskaite in Property Management! - Sophie Stallman, Branch Manager, haart Lettings Braintree
★★★★★ 5/5
GoogleSophie @ Haart, Braintree, was amazing! So patient with me, explaining everything I needed to know about renting, multiple times, due to my poor memory! A big thanks to Sophie 😄 A very professional and friendly service. …
Donna · 13 September 2026
Agent replied · 13 October 2026
Hello Donna, thank you for the lovely 5* review for myself! It was lovely meeting with you and discussing how we could help. I appreciate letting isn't an option for now, but should the situation change i would love to help! Best of luck in the future - Sophie Stallman, Branch Manager, haart Lettings Braintree
★★★★★ 5/5
GoogleI would like to thank and appreciate great service rendered to me by haart letting agents Braintree branch.
Thanks to Lili and Sophie for their commitment to speed up the process and being available to answer questions and enquiries.
Their high level of communication and updates really made the process smoother than expected.
Thanks to you all haart team Braintree
Langton · 30 March 2026
Agent replied · 13 April 2026
Good morning Langton, thank you for the great review for myself and Lili Talbott - Sophie Stallman, Branch Manager, haart Lettings Braintree
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