Trusted Agent profile · Braintree
★★★★★
979 reviews across 2 platforms
74A High Street, Braintree, CM7 1JP
Part of Beresfords, see every office.
Beresfords's office in Braintree, at 74A High Street, is rated 4.7 out of 5 across 979 reviews on two platforms, including 314 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords won in 2026.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotVery polite staff member visited to…
Very polite staff member visited to carry out house inspection. Both professional and curtious.
Hi CliveWe appreciate your feedback, and it was good to read that our member of staff who recently provided you with a rental valuation was both professional and courteous. Many thanks for the 5-star rating!Steven Bond - Managing Director Residential Lettings
5/5
GoogleI have been working with the Beresford team in Braintree as a Landlord for over 15 years. I am very Happy with the service that Ryan and Debby and their team provide in managing my property in finding new tenants and taking care of the tenants once they take up residence. Thank you.
5/5
TrustpilotVery lovely and polite and made me feel…
Very lovely and polite and made me feel at ease as i have bad anxiety.
Hi GraceI just wanted to say thanks for taking the time out to post your recent review. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery helpful and friendly!
Hi Jack, Many thanks for the 5 star award and positive comments for the team at our Braintree office. I am pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleAmazing team, very professional! Everything done quickly without delay. I recommend them 😊 …
Hi Andreea Thank you for taking the time to leave your review. All the lettings team at Braintree will be very grateful for your kind words and it is great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotThe whole team did a great job
The whole team did a great job. Very well organised and used Top class contractors
Hi PhilThank you for your positive comments. I am pleased that our lettings team met your expectations and that the relevant contractors appointed did a good job.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat agents and a pleasure to have have purchased through these guys , helpful , patient and very informative .PositiveProfessionalism
Hi Stephen, Many thanks for the 5 star review and positive comments for the team at our office in Braintree. The guys work really hard to provide the best possible customer care and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleVery easy moving process, extremely straightforward
5/5
TrustpilotCorrine Cullen has excellent customer…
Corrine Cullen has excellent customer service.
Thank you for your positive feedback regarding the level of customer service provided to you by Corrine Cullen, our Inventory Clerk. I know that she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotVery good and professional service.
Very good and professional serviceBy Jessica Reed a very caring person, thank you.
Hi ColinWe really appreciate you taking the time to post your recent review. I am pleased that you found the approach of our lettings team professional. We always strive to provide the best level of service to each and every one of our customers.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional and friendly at the same…
Professional and friendly at the same time. Very thorough and fast response.
Hi JanaI am pleased that you found the approach of our staff both friendly and professional and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlways great service
Always great service, helpful, knowledgable and quick responses. Would thoroughly recommend
Hi GemmaThank you so much for finding some time to post your recent review. I was pleased to read that you appeared to receive a consistently good level of service from our lettings team. It is great that you also find them helpful and knowledgeable. We really appreciate the fact that you would have no hesitation in recommending us to others.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received
HI PaulMany thanks for your feedback. I was pleased to read that you were happy with the service provided to you by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGreat service
Great service, very professional and efficient.
5/5
GoogleQuick to respond and very helpful - answered all questions and kept us updated
Hi Harriet, Thank you for taking the time to post your 5 star review for the team at our Braintree office. The team work really hard to provide the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties updated throughout the process. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful
Helpful, understanding caring.
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
1/5
GoogleBeen waiting now for 2 months for deposit back loads of excuses as why I'm not getting it said I stole items which is not true or without proof absolutely a shower of shitNegativeResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
5/5
GoogleGreat office great location
Hi Lee I just wanted to say thank you personally for taking the time to leave a 5 star review regarding our office in Braintree. Steven Bond Managing Director, Residential Lettings
5/5
GoogleProfessional, down to earth team and very friendly .PositiveProfessionalism
Hi Zsolt Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Braintree was positive and the service provided was both professional and reliable. Steven Bond - Managing Director Residential Lettings
5/5
GoogleVery quick response. My needs are understood immediately.
Hi Angela, Many thanks for the 5 star review and positive comments for the team at our office in Braintree. The team are committed to providing the best possible customer service and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleVery good and responsive estate agent that made me feel confident in letting my property, and keep me updated throughout the COVID-19. They worked hard to let mr property They are very caring and very responsive. Thank you BerrasfordsPositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Billericay won Trusted Agent.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.
