Your Move Keighley reviews

★★★★★ 1/5

Trustpilot

Cowboys!

New Home Solutions used Your Move as part of Assisted Move for a new build. House is currently on the market correctly valued and then Your Move never even turned up to view our property but then low balled it 20-30k less. That’s dreadful service and would not use these cowboys! No effort to engage with the seller but expect us to take hit and they still get a pay out.

Charlie · 29 August 2026

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 5/5

Google

Thank you to Gemma, Karley and Lewis in the way they handled the sale of my property from beginning to end. Having received very poor service from two other local agents, I switched to Your Move and within weeks they had sold it, when that sale fell through, they sold it again within a week and that sale has now completed. I would recommend them to others, especially if you want people to be actively selling your home. thank you all.

Anthony · 15 November 2025

★★★★★ 5/5

Google

A massive thanks James Webb at Your Move in Keighley for all your guidance and support over the last three months in the sale of our home. A very special thanks has to go out to Jemma Daynes who has always been so professional and always goes the extra mile. So many others to thank Amy Matthew’s, Karley Webb & not forgetting James! If we ever move again (hope not to) we will absolutely use your services again & recommend to others.

Jamie · 7 November 2025

★★★★★ 5/5

Google

We’ve recently taken a tenancy and worked closely with Lewis to get the property and the contracts sorted. So far Lewis has been fantastic and it’s been a real fresh of breath air dealing with Your Move as they’ve been really professional, efficient, speedy, honest and helpful in getting everything sorted. We’ve rented with Holroyds for the past 4 years and are so glad to know we’re going to be dealing with a much better letting agency. There’s issues from 4 years ago Holroyds and the landlord still haven’t sorted, yet Your Move and our new landlord were sorting things out the very next day. Can’t ask for anything better really.

H · 3 November 2025

★★★★★ 5/5

Google

James showed us round two properties, one which we'd booked to see initially and another in the same road which we asked to view at extremely short notice. James sorted it and we viewed both properties. James allowed all the time necessary to view both properties and pretty sure we extended our visit longer than he'd allowed in his diary, but he didn't hurry us along and gave us all the time we needed. We decided to purchase and James was excellent all through the purchase process, and afterwards when we've had a few questions for the previous owners. He also went as far as sending on a parcel left with us for the previous owners. Excellent 5 star service. No complaints.

Jane · 23 August 2025

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

Mandy · 17 May 2026

★★★★★ 5/5

Google

Just had a good experience selling my property in Denholme through Your Move. They looked after us each step of the way to ensured they found the right buyer for my more unusual property, being an old mill, which was only partially renovated. The sale process was quite seamless and James was always on hand to deal with any issues in order to get the sale finalised.

Kim · 4 October 2025

★★★★★ 5/5

Google

Lewis has been fantastic from start to finish. He’s really friendly, always on hand to answer any queries, and got the ball rolling extremely quickly. As a first-time landlord, I had lots of questions, and Lewis was able to guide me through everything with clear, helpful advice. I'm really happy with the service provided by Lewis and Your Move, professional, efficient, and supportive throughout. Highly recommend!

Louis · 23 August 2025

★★★★★ 1/5

Google

I recently left Rightmove due to ongoing communication issues and staff shortages. Despite James, the manager, doing his best, I often found myself calling with no one picking up. One Sunday, I had a valuation scheduled, but the estate agent never turned up on time for the customers. I ended up showing them around the house myself, not a problem for me, but definitely not how it should be. It’s clear that they are struggling with staffing, and James has a tough job on his hands. While I commend his efforts, the overall experience made me realize that good service and reliability are essential when selling a property. “A big thank you to James for his efforts in assisting me. He did his best, but you can only work with what you’ve got. Wishing Rightmove every success. My advice: staff training and follow-up are key to long-term success.”

Trevor · 19 March 2025

★★★★★ 5/5

Trustpilot

First time buyers experience

We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.

Polina · 11 March 2026

★★★★★ 5/5

Trustpilot

First impressions make a difference

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

Dave · 19 May 2026

★★★★★ 5/5

Trustpilot

Thanks to Alison and the team

Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.

Chris · 9 March 2026

★★★★★ 5/5

Google

Lewis is brilliant. Very approachable, goes above and beyond to help and maintains great communication. He really seems to care about your circumstances. As an adult with high functioning autism, a house move can be one of the single most terrifying experiences. Lewis was sympathetic toward the things that are a struggle for me as opposed to someone who isn’t neurodivergent. He gave me all the space I needed to get done all the daunting paperwork in my own time with the help of friends and was never pushy or demanding, unlike some past experiences I’ve had with estate agents. Anyone who can handle my anxiety deserves all the stars!! Thank you Lewis and Your Move.

Stacey · 2 November 2024

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 5/5

Trustpilot

Ellie and the team at The Forum north…

Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x

Mark · 10 October 2025

★★★★★ 1/5

Trustpilot

They will scam you out of your deposit

They tried to scam me out of my deposit. I was told that the landlord was uncontactable and that I couldn’t have my deposit back until he approved it and that he had 90 days to respond. When I finally got the number of the deposit holding company (after weeks of calling and asking for it) they told me that if I had waited 90 days, they would have released the deposit to the landlord and I would have had to go to court to get it back. I was lied to by multiple employees of your move, they refused multiple times to give me any information about the holding company, they were rude and dismissive throughout almost every exchange, they often promised to call me back about the deposit but never did.

May · 31 December 2025

★★★★★ 5/5

Trustpilot

Professional and Understanding

Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.

Keith · 5 March 2026

★★★★★ 5/5

Trustpilot

Put my mind at ease.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

Beth · 12 May 2026

★★★★★ 5/5

Google

Lewis has dealt with my rental in Silsden. He showed me round the property and has dealt with my application for tenancy and numerous calls with real professionalism and has been a pleasure to deal with. I would recommend Lewis and Your move to anyone looking to rent

Richard · 19 July 2025

★★★★★ 5/5

Trustpilot

In the process of selling and buying

In the process of selling and buying. Cant fault your move. Rory was professional, upfront and honest about everything. Bav is an asset to your move, he has been at the other end of the phone and in person when needed. Couldn't manage without him

Customer · 15 May 2026

★★★★★ 5/5

Trustpilot

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

Veena · 10 September 2026

★★★★★ 5/5

Trustpilot

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself

CustomerJennie · 3 September 2026