Wakefield and District Housing Bradford reviews

★★★★★ 1/5

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CLEARLY DONT ACKNOWLEDGE PEOPLES CIRCUMSTANCES

Their housing (CHOICE BASED LETTINGS ) clearly needs to be investigated as this housing association are not what they claim to be and people are clearly victimised and discriminated against and I’m living proof … nobody’s circumstances are acknowledged when it comes to their so called choice based lettings housing is clearly given to the ones that move left right and centre not to people who actually have housing needs and who wdh put in a band that is for. People who are adequately housed when clearly their not when anybody applies for housing they are shoved in what ever band they want you in not what you should be in they also claim that band d isn’t a priority band yet if this was the actual case then why are band d being housed within months of applying it’s not done fairly at all and they clearly ignore peoples situations and find it acceptable to infact intimidate people who suffer with mental health disabilities and overall it’s mainly disabled people that suffer the most from this housing association and if they acknowledge circumstances like they claim to do there wouldn’t be so many people sleeping on the floor with their children or sleeping in their chairs through having difficulties climbing stairs so they are very clearly not at all what they claim to be and one day they will be investigated as I will make sure of this !!

Gareth · 9 June 2021

★★★★★ 1/5

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Rude aggressive bully’s

Person who came out to my house was rude,aggressive slammed my front door and kicked the border in my front garden for absolutely no reason!!! I am a woman who lives alone with her children and I cannot even believe I have just been treated like this by one of wdh’s employees while my child was in the house ! I was not rude to him or anything and have no idea why he treated me like this he started shouting in my face and squaring up to me then stormed out bearing in mind I am a five foot woman and did nothing to provoke this he asked me a question so I answered him n then he phoned his supervisor and told him the complete opposite of what I had said so I tried to interrupt him to correct him and he started shouting saying well I’m not arguing with you repeatedly ( no one was arguing with him) also could hear the supervisor laughing on the other end of the phone,and then he got in my face and started shouting I’ll walk out if you want do you want me to walk out so I said yes if you want so he stormed out slammed the door kicked over the border in the front garden then sat on the phone shouting for about twenty minutes for all the street to hear . This guy was clearly either under the influence of drugs or has serious issues and should not be left alone with women or vulnerable people. As someone who has suffered domestic violence in the past this incident has triggered me badly I’m shaking and feel sick and this has sent me back to five years ago when I was in that situation. The best part is when I’ve phoned to complain they’ve past the complaint on to the supervisor the very man who was on the other end of the phone laughing when he was shouting at me !! Seriously just sat here wondering wether to go to the police .

L · 26 May 2021

★★★★★ 1/5

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Don't use for waste collection or any…

Don't use for waste collection or any other service.......

Mo · 17 September 2024

★★★★★ 1/5

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(DESPITE BEING ELIGIBLE) for housing your just wasting your time even bidding every week because your never acknowledged !!!

Clearly their housing allocation policy should state that certain people are victimised or discriminated as this is exactly what they do and the attitude of the staff is disgusting IT ALSO STATES THAT IF YOUR ELIGIBLE FOR WDH HOUSING YOU WILL BE GIVEN A MEMBERSHIP NUMBER TO BID (but despite bidding and been on it fifteen years and already done a home assessment you never get any offers of your choice of property at all ) TO WDHOMESEARCH ITS A GAME !!!They clearly find that speaking over you so you can’t get a word in edge ways acceptable and shows respect ! They clearly don’t like been told the truth either as it seems your discriminated or victimised if you tell them some own truths !!!

Gareth · 30 April 2021

★★★★★ 5/5

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I think wdh are great I live in…

I think wdh are great I live in sheltered housing they have a lot to contend with with people like me with severe mental health issues I can be very impulsive when I speak like today to one call and don't always ha dle things est way or say best things and regret it afterwards that's the worst part of my bpd that I've to get on top of but I think there greatasare e eryone who works for wdh and independent livi g team I don't always appreciate people as I should but ido deep down honestly⭐⭐⭐⭐⭐⭐⭐

Lesley · 10 April 2021

★★★★★ 5/5

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A godsend to the UK that people take advantage of

As somebody who has found their-selves in a difficult circumstance, we made the choice to have a look at WDH, where the housing is much more affordable than private renting. After reading the reviews I felt sick. How can people who have brand new houses, financial support and places to live actually have the cheek to review so negatively about a charitable company that is trying to rehome thousands of people? If this was any other country you would literally be on the street, in a mud hut or literally in the sewers to keep warm! The problem with a lot of people is that because us as English are entitled to these certain benefits, people feel entitled to be absolute ..... about it. It doesn't surprise me that some people who have written reviews on here haven't been placed in housing yet, as if I am totally honest, if you have got a bed at your mums, then you're not homeless, you are not desperate and you are not a priority. If you are in a house that needs the heating sorting out, yet you're on WDH's back instead of just getting it sorted yourself, then again, you need to seriously consider the position you are in. After the rant, I must say, the online website has been down for a few days now so i contacted WDH by phone to see how else I could apply, and within 5 minutes I'd had my call answered and a lovely man give me clear directions into printing off a form and sending it via post. As a person who doesn't have a printer, it's a faff to get it sorted, but why should I complain when I could potentially receive a home for my family. I've had a brilliant experience so far, and I can't understand why some people have the cheek to complain about a service that is totally free.

FLittle · 22 March 2021

★★★★★ 1/5

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IGNORANT WHEN IT COMES TO HOUSING ALLOCATIONS

Originally applied in July 2006 so before it even changed to a (CHOICE BASED LETTINGS) they state in their policy that they take every applicants circumstances into consideration when in actual fact this isn’t the case whatsoever the same goes for where it states in the (HOW IT WORKS) it is designed to give you more choice in where you want to live and that it’s the first person who was on the list that gets offered a property when this is another lie in their policy the previous weeks results prove this when it shows that somebody in BAND D gets rehoused in a matter of a month to a year .... despite all the proof they’ve had about my circumstances and also the fact of my mental health which is a disability I’ve have had from a young age ... they’ve chose to ignore everything and also the letters they’ve said I had to write ... instead of helping people they pick ones out that they want to victimise show total ignorance towards ... it’s clear to see that rules are clearly broken when it comes to certain people applying for housing and getting whenever they want ... I’m still on BAND C despite the fact they’ve even had letters from my gp so they don’t actually care what disabilities you have or what illnesses you have instead they use this to their advantage and make things worse than what they was to start with ....CHOICE isn’t in it at all .... one day this so called housing association will eventually be caught out and it will be seen how they clearly treat people how they do with the attitude they have aswell they will also realise when their in a position of needing help or support and when they don’t get it they’ll have to look at how they’ve treated others ... they clearly ignore the fact that your living properties that need serious repairs or living with mold when your asthmatic but when you ask them if they’d live in a situation like yourself they refuse to answer you because they wouldn’t . They don’t like been told the truth whatsoever and if you do they start victimising and start with intimidation towards you ...

Gareth · 24 February 2021

★★★★★ 1/5

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Appauling service. Not surprised at all

Definitely try find a different letting service to get your homes through. Because you will never ever ever be offered anything on WDH lists. 4 years and 6 months I've been waiting, bidding, promised. For years I have been going without meals, because the current place I live in, is unbelievably high priced, and falling to bits, to the point I am unable to live substantially. All my money goes on repairs every month. It is completely uninhabitable. Not only do they lie, they also black mail. I had a phone call about 6 month ago saying if I paid debt off to themselves (who by the way was owed from my ex partner, not me. I was 17, a new mum and living with my partner where he stole the rent and buggerd off to buy drugs, never saw him again) they would house me in an accomadation suitable for me and my 2 children. I paid over £200 at once, to be told "sorry thats not the way we work" and the phone down on me. Complete blackmail!!!! Unfortunately wdh do NOT care about this or your living situations. Of course they don't, they leave their own tenants living in squalor. They leave their own veterans that fought for us, to live on the streets in freezing cold weather. Appalling service from WDH, would not recommend to anyone unfortunately.

Chelsea · 12 February 2021

★★★★★ 1/5

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THEY DONT CARE ABOUT YOUR CIRCUMSTANCES AND WHAT YOUR HOUSING NEEDS ARE THEY ARE COMPLETLEY IGNORANT !

I’ve been on this so called choice based lettings 14 yrs nearly 15 and they know all about my circumstances and even had letters from my gp they’ve also had proof from me about my current private rented property but as usual they don’t care about your circumstances or what your needs are they also don’t care that you need to be close to your family for the help and support you need instead they victimise you and discriminate you in ways that are hard to notice unless your the victim . However sooner or later this housing association and its staff will be found out about how they clearly treat people and how people are spoke to like their muck there’s people including myself who are bidding every single week on (ELIGIBLE PROPERTIES) yet never offered any so it’s very plain and simple that it’s always their family members or close friends that are clearly given housing . Their policy should also be investigated as well as it states that if you take legal action against them they can refuse to rehouse you and class it as unacceptable behaviour so basically what this is saying is that they can speak to and treat you however they like and if you do anything about it they punish you for it .... they do not care what stress they cause emotional or not or what positions they leave you in they tell you one thing and do the complete opposite and deny telling you anything they are full of deceit and lies and won’t give answers to you either instead they ignore you completely and then expect respect ... absolutely disgusting how people are victimised & discriminated when it comes to their SO CALLED CHOICE BASED LETTINGS where people have more say what properties they want to live in ... they go round telling people to bid on other areas to where they originally applied for so how is it a choice based lettings ? You basically bid for nothing because rules are clearly broken when it comes to certain people but they won’t admit anything nor do they take responsibility for the lies they tell and the false allegations they make against you . They’ll realise when years to come their in the same position that they leave more than half of us in and their suffering they’ll know how it feels then ... staff also need to look at their attitude and behaviour towards applicants for housing before accusing them of unacceptable behaviour because the way they clearly victimise people is absolutely disgusting and unacceptable ...

Gareth · 8 February 2021

★★★★★ 1/5

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Moved into a new build

Moved into a new build when I was on dialysis so I could have more room and privacy. At the beginning we had massive problems with dealing with the house such as universal credit to get rent which they provided incorrect information and took forever for them to get back to us. After a few months of staying in the property and paying our bills on time each month. I then had a kidney transplant and after a few months of recovery I went back to work, we were a lot better off so we decided to find a private rent property which was big as we wanted a second child after saving money to get a deposit and first months rent upfront we found the ideal house to cut this short we paid everything then went through references to be told we didn’t pass the checks. Later that day the land lord called me to make me aware that the reason we failed was because the current landlord ( WDH) said that we hadn’t paid our rent since we had moved into the property. Luckily enough we had evidence of payment being made to wdh every month. Still to this day after making a official complaint and going through there forms and sending them off I have not heard a single thing off them.

A customer · 5 January 2021

★★★★★ 1/5

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If there was zero stars I’d probably do…

If there was zero stars I’d probably do that. Considering this is a council to help people re house , or help people who become in situations where ya need re housing This place is a complete and utter waste of time ! You can never get hold of anyone , you get fobbed off in every direction. The communication skills are terrible . Nobody knows what the other person is doing7 weeks from baby being born if not before , house sold due to partner having it with his ex . Already have two young children and partner is disabled but yet where in band D and when we bid for a house where coming in the 300s . You ring the homeless place and there absolutely zero help ! How can they expect anyone to privately rent at the crazy prices they are put up knowing ya will be entering maternity leave wages at some point . I’m sure they just want to see more people on the street daily . They couldn’t care less about anyone situations and think it needs looking at in a much better way .

Robloxgitl · 1 January 2021

★★★★★ 1/5

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Where should I start ?

Where should I start ?? Being in Band A would seem like I’m in need of a house. We have been served with a notice from our previous house due to it being sold... we have then been awarded band A in WDH. Being 8 months pregnant I had to move back to my parents as WDH seams not to be bother about me loosing home... After few months of weekly bidding as band A I am now being told I won’t get a house as I am earning too much and I can afford to private rent... despite the fact I am just about to jump onto saturator maternity pay which with current rent prices won’t even cover private rent costs !!! I am Starting to feel like I am being pushed to private rent which will lead the urge of benefits !!!!

Joanna · 30 December 2020

★★★★★ 1/5

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You will never get the house if you are…

You will never get the house if you are foreign. Who is your priorities? Definitely not mothers with kids . There is no point being registered, biding every week for nothing. Racists!

Jūlija · 12 November 2020

★★★★★ 1/5

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All WDH care about is getting their rent not their tenants

All WDH car about is getting their rent

Nessa · 28 August 2024

★★★★★ 1/5

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DISCRIMINATING / VICTIMSING HOUSING ASSOCIATION

Been on the CHOICE BASED LETTINGS since 2006 and given evidence of my circumstances yet they’ve never been acknowledged, in 2017 I had an home visit by a wdhomesearch officer who checked all my details and stated that I wouldn’t be waiting any longer before I was offered somewhere but then the victimising behaviour started from them where they laughed at me down the phone they’ve said things and done the complete opposite , they’ve made false allegations against me , they’ve ignored letters I’ve wrote them but they send letters that are intimidating or making allegations of something I’ve not even done , they’ve told blatant lies to professionals when I’ve had them involved , they’ve even tried saying that they’ve told me why I’ve not been rehoused wen in actual fact they’ve never told me anything about why I’ve not been rehoused all they’ve ever done is speak down at me in the attitude my own parents have never used and they expect me to tolerate this , all wdh do is victimise certain people and think they can get away with this behaviour and they’ll never get caught out when in reality there’s enough evidence on this housing association to actually sue them . Customer relations seem to think they can be personal towards you and refuse to give answers when you ask for these all their good for is being keyboard warriors they only choose to help the people that are well in with them the rest of us are just left bidding for basically nothing because they rather discriminate against you or victimise you and worsen your current position that your actually in when you inform them of your circumstances they never acknowledge these instead they just chuck them to one side and Carry on housing people who only wait a month and move from house to house like there’s no tomorrow , I don’t know why they even call this a CHOICE BASED LETTINGS because when you look they have preference to every property they advertise so clearly their discriminating against people and they say their out to improve people’s lives , all they do is ruin people’s lives because this is the sort of attitude they have when it comes to housing and people that need it , but as a lot of people have said it’s not them that have to live in properties like we are made to so why should they be bothered when their families can get housed in no time at all this housing association are clearly discriminate their victimising and intimidating people that seem to find their behaviour towards people is acceptable when clearly it isn’t and one day they will find out this , because they won’t get away with what they do forever or how they treat people !! They are a complete joke !

Gareth · 22 October 2020

★★★★★ 1/5

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Wdh are a joke!

Wdh are a joke!Been on a waiting list for over 2 years!I have been in band B for the last year and a bit! My son is 10 month old this month and still I am living in a cramped environment with little to no space! I have called them and emailed them more times then I can even remember for the last year and sometimes I get ignored and the rest I get told to keep bidding and they can’t do anything about it! Yet people I know have been on this with better environments and situations then me and got a house within the space of a couple of months so yet why am I still waiting for a house!Does everybody have to be on full benefits to be able to get a decent house straight away! My partner works full time and I’ll be going back to work once my son is old enough! Saving up and Buying a house is less stressful and more quicker then it is to get a house with wdh!

Megan · 1 October 2020

★★★★★ 1/5

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Complaints never dealt with.…

You complain about abusive bullying neighbour, they do nothing, they themselves are bullies and when they receive complaints they don’t even investigate as they say they will.I would give them a zero rating if I could.

Fifi · 4 September 2022

★★★★★ 5/5

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My mum lives in WDH flat.

My mum lives in WDH flat.Hallways and stairs are kept very clean.Repairs are done immediately or very quickly. Tenants causing issues are dealt with.She is very happy in her flat.

Mandy · 28 March 2023

★★★★★ 3/5

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New Windows and doors

It would be nice to get new doors and windows

Mrs · 28 June 2024

★★★★★ 1/5

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ABSOLUTE JOKE AND DISCRIMINANT WHEN IT COMES TO CHOICE BASED LETTINGS

This housing association is an absolute joke and staff seem to think that they can have an attitude and look down at people. They are meant to be a choice based lettings yet their clearly discriminant when it comes to housing choice and certain individuals they ignore any proof of your circumstances or your disabilities that you suffer with and they also play mind games with certain applicants . They have no remorse at all for how they treat people on the waiting list for choice based lettings which is like dirt . Staff seem to find it acceptable to threaten people and victimise them they are known to tell lies and they also seem to think they can breach people protected rights and also breach peoples privacy rights aswell they actually think they can break the law and get away with it and as for customer relations they are discriminant altogether and Anne from this department needs more training on customer service and how to speak to people with respect and also how to treat people in a proper manner because eher attitude is downright disgusting! When you make a complaint of any sort they don’t do anything about it whatsoever and clearly choose to victimise you in anyway they can because this is the sort of disgusting behaviour they have when it comes to people that aren’t their family members or close friends they find it acceptable to threaten people and make false allegations against them they don’t help anybody at all and instead they make matters worse for it because they like to see people suffering and it’s even worse if you suffer with mental health disabilities as they play on this and find it a good thing to do and what they don’t realise is that one day their going to be in a position where they need help or support and when their treated in the disgusting way they treat people currently they’ll then know what it’s like to be treated like it ! IF YOU WANT REHOUSING THEN I WOULDNT BOTHER WITH THESE BECAUSE YOUR NEVER ACKNOWLEDGED AND NEITHER ARE YOUR CIRCUMSTANCES YOUR JUST PUT ON A LIST AND BIDDING ON PROPERTIES JUST FOR OTHER PEOPLE TO GET GIVEN THEM ITS IF YOUR FACE FITS WITH THIS HOUSING ASSOCIATION ! IF THEY ACTUALLY LOOKED AT PEOPLES CIRCUMSTANCES THEN WHY ARE PEOPLE IN BAND C & D APPLYING FOR HOUSING AND GIVEN IT WITHIN A MONTH OF GOING ON THE SO CALLED WAITING LIST ? (THEY ARE AN ABSOLUTE JOKE )

Discriminated · 21 February 2020

★★★★★ 1/5

Trustpilot

If I could rate lower I would

If I could rate lower I would! I've been a tenant for just over a year now after having to beg for years to be given a flat,was told this street was quiet but nothing but parties,domestic abuse,criminality and the occasional body bag! Repairs are absolutely terrible,flat was absolutely a health hazard and was covered in animal feaces and hair everywhere, bath was black and green and was still full of filthy water on my viewing day,wdh never even considered they should fumigate or at least clean before allowing a potential tenant to view it! I got a measly 70 quid decoration voucher which surprise surprise can only be spent in the dearest shop in Castleford! They also refused to put a new kitchen in as they said I'm chargeable for the damage? How can you justify that when you know it was like that when I moved in,I made it clear at the time to the officer who showed me the home that I thought it was disgusting but needed to get out of the unlicensed HMO I was living in! Also wdh slammed me with spark energy and I've since found out that this is not allowed, I've had a terrible lengthy battle trying to change supplier, been threatened with bailiffs for money I don't owe as I'm pre pay,as you know they went bust but still didn't stop them trying to extort money from someone who is classed as vulnerable, we are only vulnerable when it suits them,if you tell them you need help they completely fob you off or try getting loads of other people involved with you that do nothing but give bad advice and make your mental health drop immensely! Advice from debt management team,Michelle wdh," maybe you should not declare you have a lodger" thanks for that but that's benefit fraud!

Paula · 21 February 2020

★★★★★ 1/5

Trustpilot

Don't bother- useless

TOTALLY AGREE WITH G Burrow BELOW!!!! Don't bother! They charge nearly as much rent as a private landlord but they give you a rubbish dump to live in and never decorate. They have no respect for anyone's health and wellbeing and cause trouble all the time. They also try to get people to leave!I also think they make people more ill with their rubbish attitude and bullying tactic. They want closing down!

P · 19 November 2021

★★★★★ 5/5

Trustpilot

Ok so over the last couple of weeks I…

Ok so over the last couple of weeks I have had issues with my heaters. I rang and reported it on the one call number. I've had to call a couple of times as they keep breaking. I've spoken to three different people who have all been so understanding and helpful. They weren't miserable infact were so polite and happy to help they were a joy to speak to. The Electrician that came out 3 times has been amazing. So a massive thank you to you all.

Tina · 14 November 2019

★★★★★ 1/5

Trustpilot

Rent increase of £32 a month from…

Rent increase of £32 a month from April, What the actual hell. We are struggling with no help from you guys and then this, Andy you greedy sod.

Daz · 3 March 2023