Trusted Agent profile · Bradford
★★★★★
103 reviews across 2 platforms
7-9 Briggate, Shipley, BD17 7BP, Bradford, BD17 7BP
Hunters's office in Bradford, at 7-9 Briggate, is rated 4.3 out of 5 across 103 reviews on two platforms, including 80 Google reviews rated 4.7.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
GoogleI've dealt with Bentleys for several years now, both to sell my property and to manage my buy-to-lets. They have always gone the extra mile to be helpful and very supportive. Some of the property issues have been less than straight forward but they've always found a solution and given their full support. Every member of the team has always been positive and obliging and I can't thank them enough for their support over the years. I highly recommend their services on every level.
5/5
GoogleI have found Bentleys to be very professional and helpful in marketing my property in Baildon. Today I dealt with a lady called Nichola who I believe is new - she was very thorough, updating me extensively with feedback from viewings I’d had today and providing recommendations on how to make my property more appealing to buyers. The team are all very friendly and know their stuff, however Nichola is clearly extremely experienced and I really appreciate the ‘extra’ mile put into her customer service. I recommend Bentleys x
5/5
GoogleJust wanted to say myself and family have been very happy with the support we have been given by Hunters for selling my Mum's house. Nothing was too much trouble and always kept us up to date of progress. I particularly want to mention … More
What a lovely review, Catherine! Thank you so much. I will make sure Jemma reads your lovely comments. Wishing you all the very best!
5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
5/5
GoogleGreat service from Jemma and Olivia. Very helpful, efficient and friendly.
Thank you so much for the kind review, Mitchell. We really appreciate it. All the best in your new home :)
1/5
TrustpilotBingley office let down
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.
1/5
TrustpilotIlkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers, hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
5/5
GoogleProfessional, friendly, attentive and responsive. We had a stressful time trying to sell our house and the team at Hunters (Bingley) were always there to support us.
Thank you for taking the time to leave us a lovely review, Peter! We wish you all the very best!
5/5
GoogleI had a great experience with Bentleys buying my first house. Everyone there is so friendly and helpful, as well as getting the job done smoothly and efficiently! Very relaxed & relatable too. They just made what could be a daunting experience for a first time buyer actually really stress free and fun! I'd recommend them to anyone. Thank you Bentleys!!
5/5
GoogleHunters from start to finish we're excellent. I have to say that Jemma who was the leading lady should I say was professional in all areas, compassionate and caring. I cannot thank her enough.
Thank you for your kind review Robert! I will make sure Jemma reads your lovely comments. Wishing you the very best for the future.
5/5
GoogleThe experience from start to finish has been excellent. Aidan was extremely helpful at every stage of a very complex house sale for my father. I can honestly say he is one of the best estate agents I have ever dealt with. I would recommend this estate agent to anyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing service provided. First time renting and Nichola has been extremely helpful, quick and efficient. Certainly made the process much easier for me and was always happy to offer help and advice. Would definitely recommend as everyone in the team from Hunters involved in our move has provided excellent service. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleReally helpful team, particularly Nichola who was there to answer any questions we had during the application process for a rental property. We rang multiple times for advice and she was always happy to help and made the process go as smoothly as possible. Thank you Nichola! Highly recommend Hunters Shipley Team.
5/5
GoogleFirst class service from Maisie at Hunters, very astute in looking after my property portfolio & looking after my tenants needs.
Thank you so much for your kind review, Chris. We'll pass this onto Maisie, much appreciated!
1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
5/5
GoogleJust sold our house with Hunters Shipley. All the staff were lovely. Particular thanks to Aiden and Gemma who both worked extremely hard to secure the sale. Constantly professional but also friendly. Highly recommend the whole team
5/5
GoogleMy experience with Bentley's has been nothing short of brilliant thanks to Nichola Hartley. She goes above and beyond to provide the best service possible I couldn't have asked for a better estate agents to have in my first tenancy. I would recommend Bentley's to anyone.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleBooked in a viewing, rang to confirm was running slightly late. Estate agent the failed to turn up (waited 20 minutes) proceeded to knock on the door to speak to the tenant who informed us an offer had been made and accepted. Estate agent failed to tell us this, joke of an estate agent and would never use the Saltaire one again.
Hi Sam, thank you for your review, however the vendor was doing the viewings at the property, this is why there was no agent there to attend, it's great you called to confirm you were running late that is appreciated. The owner had provisionally accepted an offer but was waiting on proof of funds, this is why viewings continued. As you can see from our reviews we provide a good service to all and were very pleased with our 5 star ratings, we would appreciate that you consider changing your review or removing this as we are a small family run business who relies on recommendations. I hope the above appeases you and I thank you for your time. Nichola Hartley - Office Manager
5/5
TrustpilotMy mum recently passed away and we had…
My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.
Thank you so much for your kind review - this means a lot to us and it was an absolute pleasure to be of assistance. All the best from everyone at Dacres in Ilkley.
1/5
TrustpilotNot much of a salesperson
Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties.
1/5
GoogleContacted in order to arrange a viewing of a property by email. Abrupt and unprofessional communication in return not addressing the actual query we had sent. Did not telephone me to discuss as requested. Informed the estate agent on the first call we eventually had that we had a decision in principle in excess of the sum the property was on the market for, which could be provided, and we would like to arrange a viewing. Return call later again which again made the process difficult. In the end, decided against the viewing as there are plenty of other properties in the area for in and around the same sum, and it should not be this difficult from the outset to arrange a viewing (and gave concerns as to how the rest of the process would be if even arranging a viewing was this difficult). Attempted to use "Covid" as a reason for the issues. However, we are viewing properties in the area with a range of different estate agents and have had no such issues. Would rather deal with estate agents who have client care and professionalism in mind.NegativeResponsiveness, Professionalism
5/5
GoogleBought a property that was advertised by this outfit a couple of years ago. Their professionalism and efficiency struck me during the purchase. Fast forward two years and it was time to sell... Decided to go with Hunters Shipley and it was the best decision I made throughout the sale. Their light touch is just light enough to allow the process to take its course but not too light to avoid slippage. I cannot recommend this outfit strongly enough. Instruct Hunters and worry about the 1000s of other things on your plate because they'll take care of everything as if they were doing it for themselves.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA fantastic team working at Bentleys (now Hunters). Nichola Hartley is outstanding. She manages our properties with the highest care and professionalism. Thank you for everything, Nicki! Thank you Aidan.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Bradford office has 103 reviews across two platforms: 80 on Google, 23 on Trustpilot (across the whole business).
Hunters Bingley is rated 4.3 out of 5 across all 103 reviews, and 4.7 out of 5 on Google from 80 reviews.
Hunters Bingley, 7-9 Briggate, Shipley, BD17 7BP, Bradford, BD17 7BP.
