Trusted Agent profile
★★★★★
108 reviews across 1 platform
218 Lilycroft Road, Heaton, Bradford BD9 5AL
Bradford Estates's Bradford office at 218 Lilycroft Road is rated 4.0 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
GooglePurchased a property via Bradford Estates and I am very happy with the service provided. The sale was completed within 6 weeks from start to finish and the reservation fee that was paid upfront was returned to me within 3 days of completion. Communication was very good throughout the whole process. Thanks Mervyn and Usman for excellent customer service.
1/5
GoogleExtremely bad experience. Very unprofessional. Mervyn ruined this place. He thinks that shouting at clients will hide the fact that he sits and does nothing and then takes no responsibility for doing absolutely nothing. How is he still employed here?
1/5
GoogleVery poor service and extremely unprofessional. The employee named Mervyn is an unbelievably rude and hostile employee. I have never met people so determined to not do the jobs they are paid to do.
5/5
GoogleUsman has been absolutley fantastic from the word go. On point priority property management. Within a week he had 4 different contractors in to the property getting all the work done to a high quality finish and standard. I would have taken months sorting all the work and sourcing the right people to do the work. I’m so excited as I was taken back by how Usman was project managing, at times I’m sure he was in 2 places at once !! He was extremely efficiently and then some. Impeccable work. Keep it up and definitely recommend Bradford Estates - thank you Usman
1/5
GoogleI'm extremely dissatisfied with the service from Bradford Estates, particularly Mervyn. His unprofessional behavior and lack of respect are unacceptable. He needs to improve his communication skills and work ethic.
5/5
GoogleI have had an overall excellent experience with Bradford Estates in purchasing a property advertised through them, Even though I was the buyer I was kept well up to date throughout all stages of the purchase. Special thanks to Usman and Mervyn, who were very professional as well as personable. I would be happy to buy or sell a property with them in future. Highly recommended!
1/5
GoogleVery bad experience! Extremely unprofessional. Will not communicate once they have what they want. Highly disappointing staff especially Mervyn. Would not recommend. STAY AWAY!!
1/5
GoogleI put a £2000 reservation fee down for a property purchase. Everthing was going fine until I recieved the surveyors report. The report noted structural defects on the property. I decided not to pursue with the purchase of the property. … More
1/5
GoogleCant match the bookings with eachother and blame the customers. Stinking attitude on the phones. A girl named Halima is the worst out of the lot started answering her mobile whilst i was on the phone and thought i didnt realise and thinks she is smart! Has a very aggressive attitude, if you dont like your job then re-sit your gcse's. The other lady from the call centre is sleeping! To think you will be parting with hundreds and thousands of pounds via these clowns! P.s read the reviews below (ali rafiq, venu menon and joshy antony) all left simultaneously, consecutively and conveniently by a pakistani, indian and englishman. Oh and all from the same IP address. This is an example of cover ups for mistakes and lack of intelligence. Oh and the fact that 'halima' was mentioned proves that this company has lost track of its aims. Look 'halima' stop putting the reputation of your company down the gutter, if you cant do your job properly let someone answer the phone who can speak properly! God forbid. Oh a lady called Ruth is amazing.
1/5
GoogleMervyn, your the reason I'm leaving this negative review. Your very quick in getting signatures to purchase properties but you dont respond to emails or phone calls. I stood outside the shop and rang the phone and watched you ignore the phone call. Im truly dissapointed. Please do what you get paid to do.
5/5
GoogleBradford Estates were very helpful with our tenant find. Communication was good and information was shared regularly. The marketing of my property was put on within 48 hours as Wasim promised. The agents are very active and always looking to give you solid advice get the best price for your property. Called after closing hours Wasim was available to speak too. It was a pleasure dealing with them and would use them again. Thanks Very Much!
5/5
GoogleI had a wonderful time as a tenant with Bradford Estates . There was a good rapport and communication link between us.All fault and maintenance well dealt with. I will love to deal with you again. Thanks
1/5
GoogleVery disappointed with Bradford Estates. Mervyn needs to be nice to customers and do his job. He needs to understand that this company needs customers and the customers and go anywhere and therefore do need Bradford Estates. It's very sad that people are like this and take no responsibility for their actions.
5/5
GoogleHi I want to share my experience about Bradford Estates They are really professional in it if you want to buy or sell please get to them I bought my second property with especially Usman bai he really looked after us
5/5
GoogleUsman is my favorite real estate person. He's so kind and helpful. If there's anyone who can get you a home, it's him. He's so reliable and even after renting, he still makes sure you're satisfied. Thank You My Fave 😁😁😁😁 …
1/5
GoogleUnfortunately Bradford Estates are extremely poor as a property management company. In return for taking a good portion of your money before handing the rest to you they do nothing, as they know they get paid regardless. If your tenant fails to pay rent they won't notify you, in fact you will probably have to notify them. When your tenants report a problem, if they even bother to respond to the tenant they won't notify the landlord in good time if at all. You will most likely have fixed the problem already by dealing directly with the tenant before they contact you days later about an urgent issue. If you contact them by email they won't reply unless they're in the mood to. If you ring they'll tell you someone else will ring you back but nobody will. When you visit them in person they're very polite in telling you all will improve next month but that's just to keep you happy until you leave, nothing will improve. However, when they want to take more money from you they will contact you immediately about that! My advice: go elsewhere or even try yourself rather than ending up paying thousands for nothing.
Hello, are you sure you have the correct agency, there are other similar sounding agents in Bradford. We do not recognise a Bill Mercer and have no record of such person. We also do not recognise the practices you have described. We operate a 24-hour call centre, online/mobile maintenance logging system and recently migrated to cloud based property management system. We will continue to improve our systems. You are welcome to contact our Lettings Manager for further dialogue should you wish.
1/5
GoogleI would avoid these people at all costs. As renters we had an appaling experience. I don't want this to be a rant, so here are a few facts. 1. We are still waiting for deposit a month after moving out. We have had no reply or any information about this. 2. We once waited for around 2 months for them to fix a boiler leaving us with no hot water or heating. This resulted in having to move out of the house for 3 weeks until they got it replaced. The boiler had been condemned by a registered Gas Safety engineer and we were told it had been unsafe for a long time. 3. We also waited days until a hole in our roof was eventually fixed. This soaked my daughters bedroom floor. If you are looking for proffessional Estate Agents, look elsewhere in my experience.
'Sorry to hear you have had such an experience. Bradford Estates is under new management and I will be forwarding your feedback onto the new owner. I know the owner and I know he takes this type of feedback very seriously so expect a quick resolution to your complaint.'
5/5
GoogleReally helpful staff. Everything went straight forward. Mohamad Osman in particular went out of his way numerous number of times to help and make the process of renting and moving go as smoothly as possible. Big Thank you Amna Musa
1/5
GoogleI am very disturbed by Bradford Estates, Mervyn in particular. A very rude and disrespectful individual. He needs to learn how to be professional. He also needs to stop procrastinating on the job. Not sure what he's getting paid for.
5/5
GoogleThey are very professional. Usman was very helpful to us. while waiting for our apartment to be ready he provided us an accommodation to save us hotel bills. I will recommend them as much as possible
5/5
GoogleWonderful team. Enquiries were responded to promptly. I recommend Bradford estate to anyone having accommodation issues in Bradford and Leeds.
1/5
GoogleAvoid at any cost! Mervyn and others are complete time wasters. I could write a book on the excuses they make for everything. Would give 0 stars if I could. Have reported to trading standards.
5/5
GoogleWell what can I say I’ve been to many estate agents looking for a house for me and my family but didn’t get the help I needed till I came across Bradford estates i eventually managed to get a house with no problem at all they kept me informed for any changes, kept me informed of everything they did not mess around I swear they made sure I got a house for my family I would surly recommend this to anyone whose struggling to get a house thank you 🙏
1/5
Googleاسلام عليكم ورحمةلله و بر كا ته Hi, An appalling experience. Went into the office with a friend, the agent behind the counter (with a beard) was on the phone for ages, had no courtesy to help us out. Again he saw the white customer and completely forgot that we were customers first in line. Eventually when we decided to leave he got off the phone, and asked why we were there. We basically told him we needed a property to rent. He then lied saying that 'they dont rent out' which was untrue as he was on the phone explaining to whoever he was talking to how many students he had placed in rented accommodation across the district, alongside propeties being offered to rent. l think he had some seriols identity issues in serving the local female muslim population who wearing the veil. And yes it seemed the case only a sell out would want to sit in an office with a bright Christmas Tree chanting jingle bells to him in the corner, im surprised he hasnt died his beard white so he can look like santa clause. I would definitely go with Move up down the road, better customer service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradford Estates's Bradford office has 108 reviews across 1 platform: 108 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Bradford Estates is rated 4.0 out of 5 across all 108 reviews, and 4.0 out of 5 on Google from 108 reviews, checked 9 October 2026.
Bradford Estates, 218 Lilycroft Road, Heaton, Bradford BD9 5AL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.