4/5
TrustpilotLong term good
We have used the agency for a number of years. Nancy Suri our agent is always helpful and responsive whereas other firms and agents have not always been as good.
Trusted Agent profile · Bracknell
Prospect Estate Agency Bracknell reviews
★★★★★
1,854 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.
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Reviews
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHouse Purchase
We purchased & completed our home at the end of Jan 2021 through prospect & whilst every purchase isn't without it's teething moments I have to say that overall our experience was great, Ellen - New Homes Manager was fantastic & really went the extra mile in helping secure the property for us along with chasing additional issues we had on the matter. I would recommend her & Prospect to friends.
4/5
TrustpilotGreat help from the Prospect Estate Agency Team
I have just started renting using Prospect Estate Agency, and I have been impressed with the level of help and information hey have given me. A shout out to Kurt Owen, who initially helped and was great at assisting me with getting started, Aidan Enriquez, who helped me solve issues that I was having from my side and Carla Munro, who has been really awesome and helpful after I moved in.
5/5
GoogleOur experience with Olly was truly commendable. From the outset, his punctuality stood out, always arriving on time for appointments and viewings. His attentiveness and kindness were evident throughout the process, making us feel valued and understood in our property search. Thank you.
4/5
TrustpilotExcellent and professional customer support approach
We had property viewing appointment in Aldershot. Natasha was very helpful and friendly. She answered every questions we asked about the property.
Agent replied · 17 June 2024
Thank you for your review, Heera.
5/5
TrustpilotHighly recommend Agnese @ Prospect
We can highly recommend Agnese and Prospect as a Lettings and management company. After several tenancies due to unforeseen circumstance during Covid19 we were looked after superbly by Agnese whose prompt and courteous communication with us and the landlord made the whole check in, rental period and check out as smooth as possible. They go the extra mile compared to other agents and provide a more personalised experience.
5/5
GoogleProspect have been amazing in supporting us with the sale of our property. They have been professional and personable and we cannot fault them. A special mention to Max, who has gone above and beyond in making sure we received timely feedback and regular contact. Thanks guys
5/5
TrustpilotNancy Suri - Prospect
Nancy Suri Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants. Definitely recommended especially working with her.
5/5
TrustpilotBig thanks to Beth
Would like to thank Beth for being such a big help in the search for our forever home. Nothing was ever too much trouble, she really is a credit to the company. Unfortunately our circumstances have changed which has put a halt on purchasing a property, but once we're ready to buy again Beth will definitely be our first point of call.
5/5
TrustpilotThank you Sasha
I would like to mention and highlight the brilliant service we have been provided with by Sasha Byrne. She has been exceptionally helpful, thorough, and comprehensive. We have had had some issues with tenancy agreements being renewed and a journey which could have been rough, has passed nicely and smoothly, thanks to Sasha's dedication and hard work - THANK YOU SO MUCH
5/5
TrustpilotThanks Beth!
After a long and painful search for a property that fulfilled most of our requirements, Beth was not only proactive in facilitating this, she also went out of her way to make sure we found the perfect property within our budget. It was a delight dealing with her through the purchase process and she kept us informed right through making the process as stress free as possible. Thanks Beth!
4/5
TrustpilotIt all worked out well in the end with Prospect, Wokingham!
Despite being a little bit quick to ask us to decrease the sale price of our Parent’s house when we put it up for sale with Prospect and comparing it to other houses in the area that were in my view “not comparable” -it has all worked out well. And we have SOLD with Prospect. Beth Murphy’s communications were very good and her advice was invaluable when dealing with the prospective purchaser. She kept with us throughout the process, which was a little bit complex and in the end, we sold to the first viewer, at only a small discount to the asking price. We are very happy with Prospect and the result.
5/5
GoogleWorking with Becky has been great. Communication has been excellent and she adopts a very honest approach when managing our expectations. Becky has the ability to get things done and always checks that everything is in order.
Agent replied · 15 June 2024
Thank you Sally for your 5 star review
5/5
TrustpilotGreat service
I have just sold my house in Reading through Prospect and I'm so happy with the service provided. Michael was my main point of contact, he was always available to answer any questions and was extremely helpful when the first offer fell through. Aimee (Transaction Support Coordinator) kept in constant communication throughout the process of the sale and again, was really helpful. Would highly recommend.
5/5
TrustpilotProspect Wokingham were great! …
Prospect Wokingham was an absolute delight to deal with! They were ready to help and made the whole process very easy to get done! Huge thank you to Charlotte that was the best help I could have asked for! Thank you prospect !
1/5
TrustpilotAwful awful awful experience
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
5/5
TrustpilotBeen with Prospects for over 10 years…
Been with Prospects for over 10 years now. Customer services has been great with single point of contact (Nikki Gardner). Highly recommend.
5/5
TrustpilotDan(Daniel Simmonds) at Wokingham…
Dan(Daniel Simmonds) at Wokingham Prospect branch has been fantastic in helping us in our property search. He takes keen interest in understanding customer needs and really makes an effort to send the right properties that are suitable and inline with customer needs (very rare from our experience). He also is very thorough and gets into the detail, providing us with additional information as requested. He always goes the extra mile and is always at the other end of the phone for any of my questions and yet not imposing.We would without hesitation recommend him to anyone who wants to find their next ideal home! We hope to find our ideal next home through Dan.
5/5
TrustpilotTop marks to Nikki Gardener
Top marks to Nikki Gardener Nikki is our rental manager and has given us great service. She is always very responsive and quick to help with any issues and problems we have. We could not ask for better support. Thanks
5/5
TrustpilotFlat sale.
Prospect helped me to sell my flat recently....I found them approachable and professional during the sale. In particular Aimee Smith Transaction Support Co-ordinator who kept in touch with me and updated at every stage of the process as well as Adam from the Bracknell branch and Jordan Nixon. I would recommend Prospect when buying and selling and cannot fault the service I received.Thanks for all your helpSue Penna.
5/5
TrustpilotThanks Beth - highly efficient and happy to help
Beth and her team dealt with the sale of my property. Beth was very responsive and professional throughout the whole process and always happy to help. I would highly recommend Beth and the Prospect team. A pleasure to deal with.
5/5
TrustpilotThank you to Beth for taking the time…
Thank you to Beth for taking the time to show us properties virtually and answer all our questions!
Agent replied · 17 June 2024
Thank you for your 5* review, Rachel.
5/5
TrustpilotMums bungalow sale
We finally completed on selling my mum’s bungalow after a few ups and downs. Many thanks to Michael, Matt & Beth for your continued support throughout. Great service we will always recommend.
5/5
TrustpilotMelissa Fisher
As Landlords we have been dealing with Prospect Letting Agency for the last 10 years. They have always been very professional, easy to talk to and very helpful, especially Melissa Fisher who was our point of contact and always happy and willing to sort things out for us. We would not hesitate to recommend her and the agency to any future Landlords or indeed tenants.
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