Trusted Agent profile · Bracknell
★★★★★
1,854 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,854 reviews on two platforms, including 329 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bracknell.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication skills
Abi Hepner has been a fantastic support in helping me to sell my house. Using the feedback we have been able to improve on presentation and make sure everything looks really good. In addition to this, Abi has helped my daughter find her dream home.We can’t thank Abi enough.
5/5
TrustpilotFantastic customer service!!
We recently sold our first house and purchased our perfect next house through Prospect. There were various delays through the process and I’ll happily admit I was clearly stressed the whole time but if it weren’t for Dan, Cameron and their colleagues at Prospect I’d have lost my mind!! Dan absolutely knew I needed regular updates, even if that meant no update, and did everything he could to move our purchase along and communicate with our sellers. Compared with our own agent who was pretty distant, the Prospect team provided fantastic customer service throughout the process and I had absolute trust they had all our best interests at heart. Through what is one of the most stressful life events you’ll ever experience, I’m so grateful to the team for making it that little bit easier. If we ever move again, which j hope won’t be for some years, I would 100% look to Prospect first. If you’re looking for great service and that human touch, I can’t think of a better agent! Thank you team, and we’re loving our new home!
5/5
TrustpilotEmily Moore from the Reading branch has…
Emily Moore from the Reading branch has been managing our property with the up most efficiency. She is very proactive and we have an open line of communication which is hugely important. It means as landlords, we feel our property is being cared for and when issues arise, they are being actioned as quickly as possible. Our property hasn't been the easiest and Emily has been nothing short of calm, understanding but above all else efficient especially in these unprecedented times.
5/5
TrustpilotThank you to Beth for always being…
Thank you to Beth for always being accommodating. Best agent in Wokingham.
Thank you for your 5* review.
4/5
TrustpilotProfessional and prompt
As a tenant, I have been pleased with my experience so far. There was an issue at the start of my tenancy which left me without a bed or bed frame, however this was dealt with appropriately by Melissa, my property manager, who brought the matter to the attention of the landlady and quickly resolved the issue. Melissa is prompt to respond to emails and calls. I also appreciate the fact that she has taken into account that my job (teacher) means I am often unavailable for phone calls, opting instead to correspond via email which is much more ideal for me. Overall, I am satisfied, thank you Melissa and Prospect.
5/5
TrustpilotI always find Nikki to be extremely…
I always find Nikki to be extremely helpful in co-ordinating any rental property issues with trades that need to carry any work. Nikki makes my life as a landlord so much easier!
5/5
TrustpilotBest service in Reading
Paul Wickens in the Reading branch without a doubt is the only reason my sale and onward purchase ever reached completion. In a chaotic stamp duty payment holiday world, lazy estate agents and solicitors who don’t answer the phone seem common place. Paul made sure I had daily updates, and chased up all other relevant parties to ensure the deal got done. Not only that - he sold my flat within 1 week of being on the market. Would highly recommend!!
5/5
TrustpilotChloe Reilly has been my manager…
Chloe Reilly has been my manager of my property for about three years at Prospect. I have found her helpful, active, constructive and pleasant. I appreciate being reminded about when the gas certificate etc is due.I like the way Prospect keep me abreast of my responsibilities as landlord, and am very glad to receive the Inspection reports which include so many photos of my property's rooms and garden.
5/5
GoogleDemi has been incredibly helpful in my property search, updating me constantly throughout the seamless process!
5/5
TrustpilotStand out Agents who deliver!
Prospect are stand out estate agents, they really are moral and have a human approach. We had a retirement property for 2 years that had been with 2 other agencies previous, and it never even got a single viewing, we decided to make a change and go with Prospect after meeting Ryan and I’ll admit I was hesitant as we had been over promised and forgotten about twice before, but it was the best decision we made. Within 3 weeks Prospect had a viewing, the following day we had an offer and within 2 months it sold! It just shows that they targeted the right audience, took the listing seriously despite it not being worth as much as others and didn’t waste our time by just wanting a listing. Huge shout out to Ryan & Nicole - you were so polite & genuine throughout the entire process - but honestly everyone we spoke to who worked at Prospect was equally as professional and I never felt like I had with previous agents. Sorry it took me so long to getting round to writing this review!
5/5
GoogleProspect have been fantastic in helping with our move, especially given the very quick timeline of the move, huge thanks to Lewis Garrington and the rest of the team
Thank you for your 5* review Steve!
5/5
TrustpilotProperty manager review
We rented out a property for 17 months with Prospect and I must admit, we were lucky to have been appointed Julie Jacobs as our property manager. Very honest, reliable and above all extremely helpful with everything, especially with any of maintenance issues we had during the stay. Julie is very kind and humble and would go out of her way to help out. Thank you so much Julie for everything you did for us.
5/5
TrustpilotSimply the best
Simply put they are the best. My mother died in June and as Executor I called on 3 Estate Agents to value her house. I was fortunate to have Ryan Tucker from Prospect Maidenhead visit. He has been highly professional from the outset and was the only one who gave a realistic assessment in valuing the house. Despite Propects fees being slight higher than the other agents, I definitely made the right choice in choosing Prospect. Ryan and his team have worked very hard to sell my mothers house and we now have a buyer. Throughout I have been given immediate feedback following viewings. I have also been provided with excellent advice and support, in what has been a very difficult and stressful sale due to the behaviour of other family members. If you want an Estate Agent that provides a quality service then use Prospect at Maidenhead.
5/5
TrustpilotBig Thankyou to Dan White of Wokingham
I would like to say a very big Thankyou to Dan White of the Wokingham branch and his team, Keegan, Connor, Maddie, Roxanne and everyone else who helped with the sale of our property. Dan was always professional, honest, friendly, down to earth and very importantly confident and enthusiastic!He certainly didn’t disappoint and even secured the sale on the first viewing and was always there for us throughout the whole process.Thankyou for all you’ve done. It’s very much appreciated.
5/5
TrustpilotChloe Reilly has been my Property…
Chloe Reilly has been my Property manager for the last 18 months. She is a very friendly, helpful and responsive individual. Her work demonstrates a proactive and professional approach and she is always "on top of things." My only reservation is that I wish I had found the Prospect Agency before - my experience with two other agencies was absolutely woeful.Thank you Prospect and Thank you Chloe.
5/5
TrustpilotAbi Heppner has been conducting…
Abi Heppner has been conducting viewings at my house, she is also such a delight to me and the clients as well as always remaining professional. The first viewing she booked for me to view even ended up being the one I am now buying.Would highly recommend Abi to anyone!
5/5
TrustpilotThe Lettings team of Les
The Lettings team of Les, Chris and Jordan were simply amazing in getting us into our property on the day we needed to move despite last minute obstacles. They never gave up. Would highly recommend.
5/5
TrustpilotI had a wonderful experience renting a…
I had a wonderful experience renting a property through Nancy at Prospect. She was always quick to respond, incredibly professional and friendly. The whole process was smooth and Nancy ensured a seamless renting experience for me .
5/5
TrustpilotI have just completed on a sale of my…
I have just completed on a sale of my property. Very pleased to have used Prospect. I had 2 key contacts - Cameron and Calum - who showed a lot of commitment and energy in marketing my property. They kept me updated in terms of feedback from viewings as well as promptly returning my calls from any queries I had. Both were professional and courteous throughout and gave me a lot of confidence. Well done and thanks !
5/5
GoogleWhilst searching for a property for my son, I can say Megan is an absolute asset to you. She made sure Our needs were 💯 % met. …
Thank you Linsey for your 5* review!
5/5
Trustpilot1 Year Review
Having used Prospect for just a year. I found their service to be outstanding. Beckie Baxter was our property manager and she ensured that we were well taken care of. Any issues we had was handled in a timely and efficient manner. Even when we unexpectedly needed to extend the contract, Beckie and her team leapt into action to make sure we could remain the extra time. Great service.
5/5
TrustpilotBeckie Baxter
I have dealt with Beckie Baxter on numerous occasions whilst being a tenant, in some cases through some difficult times and most recently as I’ve extended my tenancy agreement. Beckie has always kept me informed on all matters and guided me through the documentation and also chased me (politely) when needed. Beckie is always amiable and professional ensuring that all is well with myself and the flat. It’s always a pleasure to deal with Beckie.
5/5
GoogleThe team at Prospect have been looking after our rental needs as landlord since 1999. They have always found great renters for us and when now and again things don't go as planned they find a solution quickly and easily. Our last renter was found in 1 day. No hesitation in recommending the team especially Harry and Sasha who have gone over and beyond the call in the last year.
5/5
TrustpilotGood work by Lily Sines
Lily has been helping manage my asset at Ringside in Bracknell for the past 2 years ( or more if I remember correctly) and I have to say what a pleasure it is dealing with Lily. Professional throughout and ever so helpful. Lily responds promptly to all emails or calls in a professional and courteous manner. Thank you so much and keep up the good work.
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Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bracknell.
