Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,966 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,966 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,837
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been using Prospect as the agent…
I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.
5/5
TrustpilotHelpful and professional service
We had a very positive experience with Prospect. Mike Sharp was our agent who he was very professional and helpful throughout our sale process. He helped us find a buying quickly, making the whole process stress free. We would highly recommend both Prospect and Mike.
4/5
TrustpilotI was looking for a buy to let property…
I was looking for a buy to let property and managed to find a small one. However, though it was through another real estate agency I wanted to give a shout out to a wonderful young man Mr Sonam Gurung from Prospect estate agency. He was absolutely patient and very helpful to queries, not at all pushy. You could feel he genuinely wanted to help. If you are able to read this Sonam- Thank you. Hopefully I will be able to use your service one day.
Hello Wrishi, Thank you for the great review for Sonam. We look forward to helping you in the future. Kind regards
1/5
TrustpilotMisleading
Prospective landlords and tenants beware. My experience with Prospect Lettings (Bracknell) has involved 13 months of unaddressed severe disrepair and pigeon infestation, leading to a formal Statutory Nuisance determination by the Public Protection Partnership (Council). The agency repeatedly provided misleading information, failed to maintain the property, and issued a retaliatory Section 8 notice after council intervention. Do not be fooled by early-stage 5-star reviews requested before problems arise. Avoid at all costs.
5/5
TrustpilotGood Service
Have been pleased with Prospect since they have taken over my property management, the continuity provided by the excellent service of account manager Emily Cross has been invaluable and would have no hesitation in recommending Prospect and especially Emily to anyone looking to place their property.
5/5
TrustpilotNancy is an exceptional agent
Nancy is an exceptional agent, always kind and very approachable. She is consistently available and truly goes above and beyond to help, resolving any issues as quickly as possible. Her professionalism and dedication really make a difference. I highly recommend her! ⭐⭐⭐⭐⭐
5/5
TrustpilotCustomer service review
Beth Murphy was my point of contact at Prospect and whilst we didn’t buy or sell our property through the agency I have to say she was one of the best agents I dealt with. Beth really understood and took onboard what we were looking for and she would keep in contact with me enough for me to know that I hadn’t been forgotten about but not in an overbearing way - we were also able to pick up where we left off from the previous conversation and she was genuinely delighted when I was able to update her to say we had sold and also found something. Whilst I understand there are sales targets and KPI’s… unlike with other agencies I never felt like Beth called just to tick a box or sent me an email about a house that was completely unsuitable just to say she had sent it to X number of people. As a busy mum of three when you are looking for property you need to have agents like Beth who won’t waste your time, will give you measured mature and honest information about the market and houses and just generally appreciate what life can be like. I really enjoyed speaking to Beth - an asset to your company.
Thank you for your 5* review, Victoria.
5/5
TrustpilotBeth Murphy - the best!
We met Beth at our first viewing a few months ago. She was friendly and extremely knowledgeable about every property she showed us, more than once working later than her normal hours to accommodate our timescales. We did see quite a few properties (!) but Beth was never impatient and made us feel that we needed to be sure it was right for us. Then she efficiently got the ball rolling with solicitors and regularly chased up each party. Although I have no complaints about my selling agents, I just wish I had placed my property for sale with Beth at Prospect!
Thank you for your 5* review, Alison.
2/5
TrustpilotI used to be a Tennant with prospects…
I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!
Thank you for your review Mat. We pride ourselves on excellent customer service, before, during and after any tenancy with us. If you'd be happy to, please email customerservice@prospect.co.uk with extra information so I can look into your experience and work with our lettings and property management teams make any relevant changes to enable us to grow and keep bettering our service for future landlords and tenants. Thanks, Hanna.
5/5
GoogleSkyla Flanagan representing Prospect Warfield have been excellent supporting me progressing the sale of my property whilst I am living 4 hrs away. She has gone above and beyond my expectations on more than one occasion, visiting the property to check on the heating, water during the winter months and sending a video to help me understand challenges the buyer raised.
Hello Paul, Thank you for the great feedback of your experience with us. We're pleased to hear Skyla was able to help you. Kind regards
5/5
TrustpilotGreat Service
We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact
Hello Paul, Thank you for the wonderful 5 star review for Nikki and Joanne! We really appreciate the 5 stars :) Kind regards
5/5
TrustpilotProspect has been our letting agent…
Prospect has been our letting agent for 23 years I think that alone, speaks volumes. The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.
5/5
TrustpilotDan and the team were amazing
Dan and the team were amazing with us. Got our house valued and sold within a week and really helped us out with trying to get the next house. The team was great to work with. Couldn’t have asked for more. Thank you Prospect
5/5
TrustpilotBeth has been absolutely amazing
Beth has been absolutely amazing, always super friendly and incredibly quick to respond, even outside of working hours! We had a wonderful experience with Beth during the purchase of our first home. She made everything so easy and smooth, and it really felt like she genuinely cared. Beth was a pleasure to work with, and we’d happily recommend her to anyone looking to purchase a home!
5/5
TrustpilotAmanda at Prospect is an outstanding…
Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively. Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart. I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.
5/5
TrustpilotProspect manage several of my…
Prospect manage several of my properties, Chloe Reilly, my dedicated property manager is fantastic, capable and always at the end of the phone or email and ready with a solution when needed. I feel Prospect are an integral part of my business. They are the first port of call for the tenants if there are any problems and manage them efficiently and professionally. Prospect make me aware of any legal requirements, especially with the new renters rights bill and I also rely on the check in/ inspection/checkout reports they organise for me. After leaving my previous disastrous letting agency experience the move to Prospect was completely polarising. Literally a transformation from the very worst to the very best!
5/5
TrustpilotI have been with Prospect since 2012
I have been with Prospect since 2012. They always have been consistent with the service they provided. Good team, good communication, reliable and quick to response. Kodie has been looking after my properties for sometime now and she does her job well.
5/5
TrustpilotI’ve rented a 2 bedroom flat with…
I’ve rented a 2 bedroom flat with Prospect for 3 years and Kodie was very supportive and helpful every time we needed her assistance.
Hello Carlos, Thank you for the great 5 star review for Kodie! Lovely to hear she was helpful throughout your time renting with us :) Kind regards
5/5
TrustpilotI currently rent my property out with…
I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.
5/5
GoogleHad 4 viewings with Rachel this evening and she made the experience really painless, very patient, not in your face or pushy but also there enough to guide us around. Of all the agents we have used recently Rachel and Prospect have left us …
Thank you, Simon, for your wonderful feedback! We're thrilled to hear that Rachel provided you with a customer-centric experience that was both patient and supportive. Your trust in us means a lot, and we look forward to assisting you further on your purchasing journey.
5/5
TrustpilotLily Sines at Prospect
Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.
Thank you for your 5* review, Andrea.
5/5
TrustpilotAshleigh is always super helpful 5*
Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience renting with Prospect. A huge thank you to Sasha. She was easy to communicate with, quick to respond and always polite and professional with her responses. She has made our tenancy renewal seamless and I would highly recommend
5/5
TrustpilotKate my property manager is clear, concise and proactive
Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.
Thank you for your 5* review, Gregory.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Bracknell Forest office has 1,966 reviews across three platforms: 94 on Google, 35 on Facebook (across the whole business), 1,837 on Trustpilot (across the whole business).
Prospect Warfield is rated 4.7 out of 5 across all 1,966 reviews, and 4.9 out of 5 on Google from 94 reviews.
Prospect Warfield, 11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP.
