Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,972 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,972 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,843
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Matt
From my first contact with Prospect back in September, nothing has been too much trouble for Matt - if he was not immediately available he always returned my calls promptly and was happy for me to visit the property as often as I liked (also sending through progress photos as the conversion progressed). He even offered to wait at the property for a delivery due before I moved in!
5/5
TrustpilotSasha has been absolutely helpful
Sasha has been absolutely helpful, very supportive and kind. Her calm and positive manner allowed us to have a smooth experience. Thank you Sasha.
1/5
TrustpilotDuplicitous, unethical and unprofessional
I am in the unfortunate and unenviable position of being a tenant, and am having to deal with the Bracknell branch. I can sadly confirm that certain individuals employed there are duplicitous, unethical and highly unprofessional (there are numerous instances of shameless dishonesty), which is arguably the worst kind of behaviour in terms of your peace of mind as a tenant. I would not recommend this organisation to my worst enemy!
5/5
TrustpilotMicheal Sharp restored my faith in…
Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if selling another property and can not recommend him highly enough.
5/5
TrustpilotSasha has been extremely professional…
Sasha has been extremely professional and provided updates on any progress with my renewal's.Highly recommend the services of Sasha and Prospect Agents.
5/5
TrustpilotGreat service from Gemma and the team
Great service from Gemma and the team. Always go above and beyond to help with any issues and manage the properties really well.
5/5
TrustpilotSimply the best
I had a viewing with Charlotte, she was super professional. Probably the best viewing I've ever had.
5/5
GoogleHad a wonderful experience with Prospect Warfield who helped us sell our property. Paul Westmorland and Beth Murphy helped us from start to finished and ensured that the sale process went through as planned. Prospects has a wonderful team in Warfield and we have no hesitation in recommending them to anyone who wants to buy or sell a property in this area
5/5
TrustpilotAgnese has been excellent with updates
Agnese has been excellent with updates, communications and speedy response and resolution. Many thanks for your support.
5/5
TrustpilotGreat service from a team who are prompt and straightforward to deal with
I’ve had a consistently great experience with the property management team at Prospect.Most recently I have been working with Dani Smith to resolve an issue in the property following some remedial works.Dani showed a great deal of tenacity in helping me get hold of a lot of fiddly details from both the tenants and contractors. The communications have been quick, and straightforward and she’s made the issue much easier to deal with.
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
TrustpilotDealing with my tenancy renewal Sasha…
Dealing with my tenancy renewal Sasha was a delight to deal with throughout. Thank you for making the process so easy.
5/5
TrustpilotPrompt & professional
Sasha has been very helpful and prompt with information and contracts. Always professional and easy to get on with. Pleasure dealing with her.
5/5
TrustpilotHelpful & patient with self employed complexity
Stefano & the team helped me & my partner so much with the referencing process for our new tenancy. I am self-employed which added some complexity, however Prospect were patient and helpful the whole time. Thanks! We can't wait to move in
5/5
TrustpilotBrillant Communication & Helpful team.
The Prospect team as a whole has been very helpful, mindful and quick to resolve any issues, we've had. Their communication has been clear and informative since day 1, from all the staffs & specially Beckie Baxter who has responded to every agendas with lots of care and always looking to get the best deal for you. Overall the team has made me feel at ease and welcomed. Positive Recommendation.
1/5
FacebookSo, if their slow response and lack of communication and compassion wasn't bad enough, when my purchase fell through and Matt said "it's frustrating for me to you know, I now don't get paid" They also didn't bother to tell anyone else. My solicitor continued to try doing some work, until I called to discuss my next move, they had NO IDEA the sale had fallen through! Can't even do that part of their job - let alone the next bit! I have now not had any follow up calls or heard ANYTHING back from them to see how I'm doing with my search. The least I expected was a phone call to find out what I was looking for and to be on their mailing list. But instead, despite phoning them to complain about this, I still have no returned phone calls! USELESS! AWFUL company! Stick to the big guys or doing the work yourself, don't deserve the money they are paid! I guess this is what happens when a company employ young men who don't give or have any idea about customer service!
5/5
TrustpilotGreat service fron Virginia Ayres
During a very rocky period, made tougher by the October budget, we were lucky to have Virginia's skill and dedication. She was dogged in her pursuit to exchange of contracts. The chain became convoluted, but she was on top of matters every step of the way. Great to have Virginia's proactive approach. Thanks for getting us over the line.
5/5
TrustpilotPositive experience thanks to Dexter
We dealt mainly with Dexter and he made it a very positive experience. He was always on hand to help, was very easy to contact and always friendly. Many thanks.
4/5
TrustpilotWell informed of the market
Beth and Paul from Prospect kept us informed of upcoming properties to market after a tricky time with vendors pulling out on exchange day! They helped up find a new house and once we had an offer accepted, helped negotiate access to the property to bring our builder over before we moved in which was helpful
5/5
TrustpilotMichael was great from the start and…
Michael was great from the start and sold in 2 weeks after some great advice 5 star
5/5
TrustpilotMarvellous Melissa
Melissa is always both very professional and very personable. The service she provides is efficient, speedy and a pleasant interaction.
4/5
TrustpilotSasha is very quick to respond to any…
Sasha is very quick to respond to any issues we have- I have found her very polite, professional and helpful.
5/5
FacebookExceptional service by Elliott Garrington assistant manager at prospect estate agents. He is very hard working, posses excellent communication skills and superb customer service skills. I have no hesitation in giving him a FIVE STAR. Thanks for all your help.
Thank you for your feedback Muhammad.
5/5
TrustpilotAgnese has been awesome throughout our…
Agnese has been awesome throughout our tenancy. We have had a couple of things coming up and she resolved things quickly.
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