Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,972 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,972 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,843
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotMet with Natasha who was extremely…
Met with Natasha who was extremely helpful. Natasha took the time to answer my questions and queries and was very knowledgable. Natasha demonstrated understanding of my situation and additional time for information on a particular property.and went out of her way to provide me with extra resources and various options i could consider when deciding. Excellent customer service
4/5
TrustpilotAgents have a lot of catching up to do.
The agents do not have a good record with their customers, normally, as the feeling is they charge a lot of money but do not do very much.This has been borne out from their experiences over the years with themThere is thus a built-in resistance towards them, the agents, from the start.But I am pleased to tell you that the normal service levels are not ones doled out by Sasha AllenShe has been both courteous and useful in her replies to queriesSo, well done and thank you for the extra service levels experienced
5/5
TrustpilotAimee smith the co-ordinator was a star…
Aimee smith the co-ordinator was a star , she was really helpful as a go between. Cameron was on the ball from start to finish and was impressed with the all around service.
5/5
Trustpilotexcellent service from Sasha Byrne
I need to renew the tenancy agreement as the completion of my new home was delayed. The period is only a couple of months. When I asked for help from Prospect, Sasha helped contact the landlord immediately and gave me constructive suggestion on adding a break clause so as to make it more flexible. When I raised up questions or requests, her reply is always prompt and reliable. She is very professional. Thank you.
5/5
TrustpilotGreat service
Great service, extremely good communication throughout the sale & purchase of new house. Friendly, respectful and courteous team at the Bracknell Branch, and their sales director Roberto. Thank you all 😂
Thank you for your 5* review, Elizabeth.
5/5
TrustpilotAgnese is always very professional
Agnese is always very professional, prompt and polite. I have had 2 issues during my tenancy and they have both been dealt with very quickly and in full. I would recommend the agency.
5/5
TrustpilotTenancy Renewal…
Just a note to mention that the Renewal of the tenancy agreement was very smooth. Shasha kept me informed at all stages, informed me of the fees and completed the renewal to my satisfaction.
5/5
TrustpilotAn absolute delight to deal with!
For almost 2 years i have had the pleasure of dealing with Prospect and I couldn't be happier. Always consistent and exceed my expectations every time. I have had some shocking experiences with other Estate Agencies however would recommend Prospect to anyone. I also have the added pleasure of dealing with Agnese Rees who is an absolute superstar! She is polite, professional and always goes the extra mile! Thank you Prospect and Agnese for making every interaction with you a breeze!Storm
5/5
TrustpilotGREAT TEAM AT PROSPECT WARFIELD
GREAT TEAM AT WARFIELD. Saw our house and Beth arranged a viewing which was lovely and answered a lot of our questions. Once our offer went in Virginia took over. She always kept us informed and chased everyone that she had to and more and very often let me know about things that others should have. Always upbeat and friendly. They made a very stressful experience less so. Thank you everyone
5/5
TrustpilotGrace has been helping us find a…
Grace has been helping us find a property, even though we haven’t found the right one yet she is always keeping us up to date with new properties on the market!
5/5
TrustpilotSasha is a breath of fresh air to deal…
Sasha is a breath of fresh air to deal with. I find her to be very enthusiastic, dynamic and competent. I also find that Sasha actions things promptly. Please keep up the good work!
5/5
TrustpilotGreat service and customer focused team
I lived in a Prospects managed property for more than 2 years. The property management team are very friendly and approachable and picked up all my requests on priority. All the maintenance requests registered online and picked up on time ensured they all are fixed. I didn't feel anything different during the pandemic and they were always reachable on phone and email. I wanted to call out Carla Munro and Melissa Fisher who have been of great help throughout this tenancy.
1/5
TrustpilotPoor service
I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.
Thank you for your review, Don. We pride ourselves on providing excellent customer service and clear, honest communication so are disappointed to hear you don't feel you experienced this. If you'd be willing to share additional information, I will look into everything so we can continue to learn and grow as a company. You can email customerservice@prospect.co.uk FAO Hanna. Thanks
5/5
TrustpilotThanks to my Property Managers
Prospect agency service for my property was excellent. My property managers, both Emily Sulma and Melissa Fisher were extremely cordial and were prompt in addressing any concerns or work orders. Thanks to both of them.
5/5
TrustpilotFriendly and helpful
Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.
5/5
TrustpilotThank you Beth
Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!
5/5
TrustpilotMoving back to UK in difficult…
Moving back to UK in difficult circumstances following a bereavement, Prospect were so caring, understanding & helpful in helping me find a property, and putting my case to the landlord as my circumstances were far from the norm.The communication at all times was great and they were very responsive when I asked to move in a week earlier then originally expected.The move in process on the day was extremely smooth.This was my first time renting on my own and I wouldn’t hesitate to rent through them again when this tenancy is finished.
5/5
TrustpilotGreat service from a Great team
Led by Paul Wickens the team sold a property that had been on the market for 2 years. I did try another estate agent for this property, one how had successfully sold others on my behalf but on this one they could just not get the sale. I decided to turn to Prospects and found them to be excellent. The communication was excellent throughout the process as was their advice. An excellent service by an excellent team. Of particular note would be Paul Wickens and Aimee Smith who I cannot commend highly enough. Thanks so much. Mike Morrison
5/5
TrustpilotLily Sines- managing our property. We have been renting out our property…
We have been renting out our property with Prospect for 7 years. And in that time we have had a few different people managing the property for us, and have all done a sterling job. But I have to say Lily Sines has definitely been by far the best. She is quick to respond to all emails and deals with every issue promptly and in a professional and courteous manner.
5/5
TrustpilotGreat Customer Service
Beth recently showed us around a property in Arborfield. She was very friendly and helpful and provided a great customer service - both during the viewing and throughout follow-up communications.
Thank you for your 5* review, Ashley.
1/5
TrustpilotI have recently had the misfortune of…
I have recently had the misfortune of viewing a rental property via this agency.They are unprofessional and dishonest with appalling customer service. I agreed to rent at the asking price and have not had a response weeks later. I am aware that they are still having viewings on this property. I can only conclude that their ultimate motive is to see which potential customer will offer the highest price.Highly unethical, avoid.
3/5
TrustpilotIt was fine
Did everything that a property agency should do. Service was fine, but nothing above and beyond what was required. Wouldn't actively recommend them, but i wouldn't advise people not to use them if they asked me.They did end up chasing me to get me to chase my referees when i had already provided them with full contact details of my previous letting agency as well as the landlord, after which it turned out the new landlord was yet to provide all the documents necessary from his end.Pleasant phone manner from many people in the company. I am also leaving this review on request as they apparently have a drive to get "ideally 5* reviews" to here and another ratings site.May update this review once we have to check out.
2/5
TrustpilotAttitude Issues
Throughout my property search for around a year I’d say, I’d always try and avoid asking Prospect for help, due to the attitude that Anna Elema has. I understand everyone has their own way of speaking but her tone of voice is always rude, like she doesn’t like her job or likes speaking to me. Very much off putting to be honest. On the odd occasion she sounds okay but most of the time it’s like she’s had a bad day and shows it too! She basically refused to help me since I’m looking “too early” for a property, as a person that’s on your database and a potential client shouldn’t you just help anyway?!!. I’m receiving help from other agents in the area so I don’t understand what the issue is. Looking for a property, especially in my circumstances is difficult enough, I don’t need someone with an attitude like that to just put me off, on multiple occasions. It doesn’t take much to sound more friendly, you don’t know how someone’s day is going before they call you.
1/5
TrustpilotBunch of sharks - welcome to the old boys/girls club
These guys are a bunch of sharks - they hide behind a complaints 'process' that involves a Director, assessing a colleagues performance (needless to say their colleague in this case was also their friend). With a little more than 2 weeks until the occupancy date, the landlord, who was also the Area Manager for the letting agent, decided to inform us that their new property was not available, they had to delay their move, and we would not be able to take up occupancy. At no point were we informed (in writing or any other means) that our occupancy was conditional on the purchase of their new property going through. More worrying, they were unable to confirm a date that this would be resolved. We were ultimately left homeless as the landlord at our previous property had already let the place that we were living in (as one does?). They offered absolutely no support in sourcing alternative accomodation, noting that the property market was a tough place to be. Funny thing that - we were experiencing this first hand. At least they had a home to go to when they were done with their day jobs. They also did not offer an ounce of support for any additional costs, of which there were many, which effectively forced us to pull out of the deal. The also insisted that this was entirely our choice as they would love to have us as tenants, how selfless of them. Throughout the lettings, contracting and complaints processes, we were treated like the 'other party'. They exhibited very little care or regard for our wellbeing and absolutely everything they did, was done to protect the landlord. Their mate. They always fell back to the fact that there was no contract in place, and a holding fee had been paid (once again to protect the landlord), but we were welcome to back out of the offer.Needless to say, the complaints process was an even bigger waste of my time. They called us liars, saying we had been informed of the conditions of tenancy... nonsense. To be honest, I was not suprised by this outcome - with a conflict of interest such as this, it is expected that they would behave with impunity and without integrity.I will never rent from you sharks again, Prospect Lettings.
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