Trusted Agent profile · Bracknell Forest
Verified
★★★★★
1,971 reviews across 3 platforms
11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP
Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,971 reviews on three platforms, including 94 Google reviews rated 4.9.
94
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,842
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotI am very happy with Prospect Agency
I am very happy with Prospect Agency. They deal with everything promptly and always listen to you. Mateo helped me at the beginning and was very supportive, and now my contact is Nikki, who has been absolutely brilliant. She’s professional, responsive, and always goes the extra mile to help.
5/5
TrustpilotExcellent Service from Prospect
We have just finished a tenancy through Prospect and very happy to say we have received an excellent level of service from many members of staff at Prospect in Bracknell ... all of whom have been very helpful and prompt in dealing with any issues. In particular Kodie Brooks has been very efficient in getting back to us and facilitating the end of tenancy arrangements to make sure everything ran smoothly. Thank you Kodie .. and to all your colleagues at Prospect.
5/5
TrustpilotBernadette Martin has helped us…
Bernadette Martin has helped us negotiate through the selling of our property . She is professional, very knowledgeable and also very personable and would recommend her when going through either selling or buying a house .
Thank you for taking the time to leave this feedback for Bernadette and thanks for the recommendation. Prospect Estate Agency in Reading
5/5
TrustpilotPositive, efficient service from Beth
Beth has helped to push things along throughout the process of my flat sale, and I believe that we wouldn't be where we are now, i.e. very close to completion, without her efforts. She has given me regular updates via phone and email throughout, and has generally been a very pleasant and positive person to deal with. Thank you Beth!
5/5
TrustpilotThank you Bracknell team
I rented a property via the Bracknell office and found the communication very good throughout my tenancy. My property managers were Beckie, Carla and then Kodie. Although I felt at the start of the tenancy I was talking to a lot of different employees, rather than one person, it then settled down to be just Beckie once I moved in. She was brilliant, very quick to respond to any issues I reported and liaised with the landlady promptly to resolve any costs associated with either side. I very briefly was allocated Carla who dealt with my notification to end my tenancy very efficiently and sent me all the necessary information to enable me to prepare the property for my departure. Kodie has been my property manager for the last few months and she has been very efficient and professional in our correspondence. I also spoke with Lloyd, Meghan and Charlie in regard to re-advertising the property and as a bridge in correspondence with the new tenants. They were all very personable and professional with quick reply times. Overall I found it a very professional, well communicated and efficient process from start to finish. Thank you to the whole Bracknell team - much appreciated!
5/5
TrustpilotI would like to express my sincere…
I would like to express my sincere thanks to Melissa Fisher Miss ,The Senior Property Manager of Prospect Property Management.As a new comer from Hong Kong, we come across a lot of difficulties and need to put a lot of efforts to adapt to the new life here.I know Melissa about 10 months ago when I moved in to this home. All along she not only responses promptly for any requests on repairing work and also a lot of carings to myself and my family. Her carings made us feeling very warm and encouragement . Even we still need to face a lot of difficulties but with her support ,we have a very comfortable home to stay and let us have confidence to move forward.Thanks so much for her kindness and generous ,her unconditional love to us and shines on our life
5/5
TrustpilotGood Experience
Good Experience working with Prospect. We bought and sold our house with them and both the process was super efficient just like all of their staff. I would like to special mention Michael Sharp and Aimee Smith who were dealing with our case and they are really nice people. They always made sure that we are aware of each and every step of the process and things are moving forward at good speed. There was hardly anytime I can remember when I have to follow up with them as it was always these people coming back to us with updates. Overall, I would highly recommend Prospect and their Services.
4/5
TrustpilotBeth Murphy Prospect Estate Agents
We were in contact with Beth Murphy of Prospect Estate Agents as a buyer of property marketed by Prospect. Although we were not Beth's client she made it clear that she would update us regularly throughout the process - and she did just that. This was very helpful as our own lawyer was not a great communicator and having additional input helped to monitor the sale/purchase progress. It also clarified issues and allowed me to intervene with my lawyer when necessary as I was aware of both sides of the story. This clear and regular communication from Beth was an essential element in helping us get through the uncertain system of buying a house in England. As a result of our experience with Beth I would certainly consider using Prospect as my sales agent in the future.
5/5
TrustpilotShort Notice Requests
Viewing by Abi was brilliant. Abi made time for us at short notice and clearly had a lot of knowledge about the house. She also made herself available at VERY short notice for a second viewing the next day. I think there was a miscommunication with the office as we had expected the house owners to be available which wasn't the case.
5/5
TrustpilotBeth at Prospect was helpful
Beth at Prospect was helpful, informative and supportive throughout my recent house sale. I was selling my family home where I grew up and have nearly 50 hrs of memories. Beth was professional, friendly and also exceedingly respectful and kind, given that it was a sale following a bereavement. Highly recommend, and thanks again Beth.
5/5
TrustpilotGreat service all the way through
I sent an enquiry online regarding renting a flat and got a call back from Charlotte shortly afterwards. She was a great help from the get-go, explaining the technicalities around having a 3 person property share and finding places that hit our criteria. She was incredibly fast in helping us get a viewing in as well as getting us through the background and reference checks. Not a single negative from the process to note!
5/5
TrustpilotSasha and Chloe - The Best Professionals in Prospect
Sasha and Chloe of Prospect have been of great help to us. They are always trustworthy and give their best to clients. Thanks Chloe for helping us fix the boiler during cold winter, working even at late hours just to make sure someone would come in to repair. Sasha is always friendly and would promptly respond to our requests, got them sorted out without delay. Very impressed with their great work! They are just outstanding!
5/5
TrustpilotCredit when credit is due.
I will complain when required, but I am also the first to give credit when I receive good service. In fact, good service should come as standard, but these days it's very rarely received. Great service is what should be applauded. This is what I receive from Becky Baxter. I have been a Landlord for many years now and Becky has always quick to report any issues with a property. Becky is also very good at keeping me updated with progress of those issues. Becky is a credit to Prospect.
5/5
TrustpilotI am the last guy who leaves behind any…
I am the last guy who leaves behind any feedback but in this case I am delighted to do so. I am a professional portfolio landlord over 10 years now. I have so far managed tenants handson and hence I understand the complexity of Tenancy laws and landlord responsibility. This is the first occasion I have handed over my Bracknell property to Prospects under all sorts of apprehensions to fully manage. However, I could not be any more assured and delighted that Prospects gave me Ms. Beckie Baxter as my senior property manager to look after my property and tenants. It is this kind of passion for work and professionalism that makes great business. Beckie not only does what she needs to do but will go every extra mile to ensure things were taken careof. I recently even received an email reply at 6.12 AM from her ! Thank you Beckie and I look forward to work with you in 2022 as well.
5/5
TrustpilotBy far the best experience we’ve had with lettings agencies to date
Beckie Baxter has been super friendly and supportive with her assistance with our rental property; we have found her very warm and you do not feel like an inconvenience asking questions as other agents in the past have. She’s really fast to respond and send communication between ourselves and the property owners. I would also like to give a special mention to Lloyd Richardson for his initial support in securing the property and answering all our questions, we found him very professional. By far the best experience we’ve had to date with lettings agencies. Great staff - don’t lose them.
5/5
TrustpilotSpecial mention to Sonam
Special mention to Sonam! Sonam was professional and explained processes in great detail, making the whole experience run smoothly ☺️
5/5
TrustpilotCharlotte was very helpful and…
Charlotte was very helpful and responsive to my queries. She was a great help in finding a suitable place to live.
5/5
TrustpilotTop Class Estate Agent
We have recently sold our house through Prospect and the service was fantastic from start to finish. We dealt with Josh, Alex and Kirsty whilst the property was on the market and they were all friendly and helpful. They were extremely quick to respond to any enquires and the house was sold within a couple of weeks. I think where Prospect really excelled was once we sold the house and had to work with the solicitors to get the contracts exchanged. Aimee was our contact at Prospect and worked tirelessly with ourselves, our buyers and our solicitors to get everything through. She was absolutely fantastic and was completely focussed on getting our sale progressed. I wouldn't hesitate to recommend Prospect and if I needed to sell a property again they would be my first point of call.
5/5
TrustpilotA faultless end to end experience
We sold our property and bought our next through Prospect, Warfield. Throughout the process, communication was clear and transparent, we felt fully supported and the professionalism was nothing short of faultless! We would like to call out Paul, Beth and Abi who were instrumental in making the sale and onward process the seamless experience it was and I cannot be more thankful for the positive, friendly and proactive attitude that was displayed throughout. I would not hesitate in recommending Prospect to any future buyers or sellers! Thank you for helping us find our dream home and making the process so smooth!
Thank you for your 5* review, Zara.
1/5
TrustpilotI must say if you are thinking renting…
I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the viewing day. I must say the behavior from all agents was very arrogant. I also required a dishwasher or be granted to buy and install one, the agent mocked with me, saying that i didn't check the property properly and there was one already ( there wasn't a dishwasher) in my room we didn't had lights and the electricity plugs weren't working, half of the apartment was without lights or electricity plugs not working. The electricity made many of our white goods totally fry also laptops and mobile phones. After constantly calling and asking to be fixed finally after 6 months they send an electrician. After they managed to fix the electricity we had a black out and days without hot water and gas heating, it was winter time and super cold. The toilet was licking and they "fixed it" after 11 months and the toilet sit it's barely staying on it's place, no one is bother to fix it. There is either miscommunication between the agency and the landlords or someone here doesn't care about basic human living standards. The last thing that happened, ( i couldn't bring my dogs before because of covid ) i finally managed to bring my dogs, before i did i emailed the agent to inform her and for her to inform the landlord that i will bring my dogs, she replied to my email that such thing was never granted from the landlord. Before my contract ended, agent gave me a call if i want to extend the contract which we agreed to continue month by month because they are selling the property, i spoke with the same agent to speak with the landlords about me bringing the dogs, i was asked what kind of breed they are and when i told her they are small dogs and they have their age and they don't do much these days, sleeping most of the time she said she can't see a problem or why they wouldn't approve, so when we finally got to the point where i was about to bring them she asked me if i have this permission somewhere in written, all of a sudden no one remembers this conversation. I am putting in writing here that i will never ever rent with Prospect anymore and i will make sure everyone i hear who wants to rent with you not to
5/5
TrustpilotDemi is a great support in my house sale
Demi is a great support in the sale of my property. She has taken the lead in communication, ensuring I have up to date information and feedback as well as working with me to keep logistics easy and the property safe when not occupied.
5/5
TrustpilotEase of communication and helpful, highly recommended
Having been a tenant for several years and renting through many letting agents, found Prospect to be the most helpful and professional. The Team at Prospect helped us with the moving in and they were always very flexible and quick to respond. We are very grateful for all the help and support that we received from Hazel Sims, our property manager. She has been very professional, supportive and helped us each time we needed any advice or support.Thanks to Hazel, I am happy to recommend Prospects.
5/5
TrustpilotCharlotte is very professional
Charlotte is very professional. And prospect estate agency is very smooth and professional agency i am really happy from them.
5/5
TrustpilotBeth, Prospect Warfield
We met Beth after a round of 2 other estate agents who had failed to secure a buyer for us.Beth took the reins and was extremely pro active in finding and contacting lots of potential buyers.She wasn't deterred back if someone wasn't interested.We had a flurry of individuals and all were fed back to us if the answer was a no.We have now sold our property and are in the last throws of our sale.We wish her luck in her new role and we will use her again without hesitation but let's hope it isn't too soon.Good luck, you deserve this.
Thank you for your review of Beth, Lisa. Congratulations on the sale and we wish you every happiness in your new home.
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