Trusted Agent profile · Bracknell Forest

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Prospect Warfield reviews in Bracknell Forest

4.7

★★★★★ Excellent

1,972 reviews across 3 platforms

11 County Lane, Warfield, RG42 3JP, Bracknell Forest, RG42 3JP

Prospect's office in Bracknell Forest, at 11 County Lane, is rated 4.7 out of 5 across 1,972 reviews on three platforms, including 94 Google reviews rated 4.9.

Google logo

4.9 / 5

94

Reviews on Google

This office

Facebook logo

4.1 / 5

35

Reviews on Facebook

Business-wide

Trustpilot logo

1,843

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.

5/5

Trustpilot

Beth, Prospect Warfield

We met Beth after a round of 2 other estate agents who had failed to secure a buyer for us.Beth took the reins and was extremely pro active in finding and contacting lots of potential buyers.She wasn't deterred back if someone wasn't interested.We had a flurry of individuals and all were fed back to us if the answer was a no.We have now sold our property and are in the last throws of our sale.We wish her luck in her new role and we will use her again without hesitation but let's hope it isn't too soon.Good luck, you deserve this.

Lisa · 22 July 2023

Agent replied · 22 October 2024

Thank you for your review of Beth, Lisa. Congratulations on the sale and we wish you every happiness in your new home.

5/5

Trustpilot

I have been so impressed by Prospect’s…

I have been so impressed by Prospect’s quick responses and helping us out promptly. Thank you Vickie Cripps for always being friendly, we appreciate you and your team.

Sinead · 22 April 2025

5/5

Trustpilot

Bethany Murphy… my house Angel

Before meeting Bethany I was very nervous about finding a house - I had all these ideas and dreams of my future home. I was also worried about the stress of dealing with this all alone as I have no partner and I was looking into my first home. However, after talking and meeting with Bethany I felt reassured and confident that together we could find the perfect home. I felt Bethany truly cared about me and was passionate about helping me find my dream home. Most importantly, I felt at ease with Bethany’s upmost professionalism, communication and overall friendliness. I always felt better knowing I would be greeted by a smiling Bethany throughout this process. I never felt left in the dark and actually felt empowered by Bethany’s support. I really felt that this was a team search for my dream house which I greatly appreciated and this is what I wanted. If anyone ever says they are looking for a future home I insist that they HAVE to work with Bethany Murphy and pass on her details to them. I would not trust anyone else with finding a house. Bethany, I am forever grateful for you and I Thankyou a million times over!

Abby · 21 July 2023

Agent replied · 22 October 2024

Thank you for your 5* review, Abby.

5/5

Trustpilot

I have been dealing with Prospect for…

I have been dealing with Prospect for more than 10 years, as I am currently working aboard and letting my property. I am also buying a new family through Prospect as sole agent due to satisfaction and trust. I have excellent relations with many employees of Prospect including Beth Murphy, who greatly assisted me with the new purchase and Beckie Baxter on the letting part. Doing everything remotely, they make everything easy through viewing, feedback, and advice on the various stages of letting and purchasing. I am very pleased with the services received from Prospect team and will continue working with them in future.

Khaled · 21 July 2023

Agent replied · 22 October 2024

Thank you for your 5* review, Khaled.

5/5

Google

A massive thank you to all for making our purchase as seamless as possible. From the viewing to the completion. A special thank you to Beth Murphy who was always on the other end of the phone/email, whenever we needed her. Beth did her best to keep all parties in the loop and we felt informed and updated throughout. Would highly recommend the entire team. Having dealt with a number of other estate agents and even another Prospect branch, Warfield Prospect, have been by far the best.

Kayleigh · 9 October 2021

5/5

Google

Prospect Warfield was our seller’s agency and the service we received from them was better than our own agency. The experience we had with Paul at the start of the process when negotiating our new dream house was amazing. Then came Beth, who did an amazing job during a crucial moment in the sale and purchase process, took ownership to solve issues and allowed us all parties in the chain to complete or sale and buy our new property. Again, at the end Paul and Beth supported us until the last minute while negotiating with our buyer and we were all happy and completed as per plan. I would not hesitate to recommend them.

Beatriz · 9 October 2021

5/5

Trustpilot

Nikki Gardner at Prospect is very good…

Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.

Michael · 13 May 2026

5/5

Trustpilot

Having just sold a property I can recommend selling with Prospect

We completed the sale on our house on Friday 24th September. I can certainly recommend Prospect if you are selling a property. They delivered everything they promised in terms of price and speed of sale, and were professional and contactable throughout.We used the solicitor they recommended, and we were very pleased with their efficiency and the reasonable price charged, which was a fixed fee.All in all, a very positive experience, so many thanks to Ross and Michael and their team.Lesley Ward

Lesley · 26 September 2021

5/5

Google

Thankyou for your professional & friendly service. Your report highlighted serious faults with the house ,.. so saved us £1000s and lots of stress! Highly recommended.

Greg · 15 July 2026

1/5

Trustpilot

Disappointed

Very disappointed with the Sandhurst office. We were missold a property. On accepting our offer, we were assured there would be a chain of 3 , including us, as the seller would be moving in with family. Wrong !After a call from my solicitor confirming there was a chain of 5, I was again reassured that the seller would move out and live with family, rather than hold up the process. Wrong again!The seller was not willing to break the chain, which we understand, and was unaware of what we were being told. After the chain broke at the top, we sadly pulled out, disappointed that we were losing our ideal property. Please, tell the truth! If circumstances change, then communicate!

Carol · 8 July 2023

Agent replied · 22 October 2024

Thank you for your review, Carol. We pride ourselves on honest and transparent communication, so apologise this didn't seem to be the case in your purchase. If you'd be willing to provide additional information, including the property your were hoping to purchase, I will look into this further for you. Please email customerservice@prospect.co.uk FAO Hanna. Many thanks

5/5

Trustpilot

Thank you so much Abi H

A big shout out to Abi H who made mine and my partners experience viewing a house amazing. As first time buyers we had a lot of questions and she gave us her full attention whilst we viewed the property. Great experience overall! Thank you Abi H!

Amy · 11 July 2024

5/5

Trustpilot

Charlotte Morgan is very proactive and…

Charlotte Morgan is very proactive and has a sensible practical approach to dealing with my rental property and potential tenants-has kept me informed throughout-very happy with the service

Rosie · 14 April 2025

5/5

Trustpilot

SOLD!

The whole experience from start to finish has been painless. Paul Wickens from the initial valuation all the way through to exchange has been impeccable. His knowledge of the market and recommended price was spot on!The team then worked with my instructions to the letter, asking price, no offers, ideally first time buyers to avoid any chain etcFollowing a couple of days of site visits, the team had a number of offers at asking price, working through each buyers situation with me and agreeing on which was best to meet my requirements for exchange ASAP.Paul's tenacity after I accepted the offer to get exchange in place was nothing short of perfect, chasing buyer, their solicitors, updates all along the way.Would I recommend Paul and his team, yes, no question.

RoyP · 7 September 2021

5/5

Trustpilot

Communication with Nancy Suri Marla…

Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.

Jan · 23 March 2026

5/5

Trustpilot

From prospect to successful sale

Great experience selling my property with Prospect in Bracknell from start to end. The team did a superb job getting my house marketed and sold. A big thanks to Paul Wickens who was there from the start and made sure the photos and marketing showed the house to its best.Thanks also to Calum Radcliffe who advised on the pricing strategy and kept me updated on viewings regularly, and to Adam Selzer-Williams who secured the eventual buyers and negotiated an improved offer!Last, but by no means least, a massive thank you to Aimee Smith for helping push things through to completion and keeping the buyers reassured.A brilliant result from a fantastic team - cheers!

Daniel · 23 August 2021

1/5

Trustpilot

Had an absolutely awful experience over…

Had an absolutely awful experience over 2 years whilst renting via Prospects in Bracknell. From day 1 lies by their consultant saying work had been completed and carpets changed as agreed prior to move in to find nothing had been done, taking 4/5 weeks to address any maintenance issues, 5 week wait to get a washing machine fixed. Check in reports not done properly and having to been done again with correct information of damage / cleanliness of move in. I would recommend you do NOT use this agent as it will only result in dissatisfaction and painful frustrated journey.

James · 21 June 2023

Agent replied · 22 October 2024

Thank you for your review, James. We pride ourselves on providing excellent service and clear, honest communication, and are saddened you didn't feel you experienced this whilst renting with us. Unfortunately, we often rely on information from third party companies regarding maintenance works, so apologies any information which we provided was incorrect. We also apologise the check in report didn't appear to be done properly, we are glad this was resolved for you. I will be looking into everything mentioned within your review, so we can learn, grow and better our service for all future tenants. If you'd like to share any extra information, you can pop me an email to customerservice@prospect.co.uk FAO Hanna. Thanks

4/5

Trustpilot

A review for Lily Sines (Property…

A review for Lily Sines (Property Manager) at ProspectLily has been managing my properties since December 2020 and I feel like I'm in good hands. She is both communicative and responsive, with issues handled pretty well and resolved within reasonable timescales. I feel that her relationship with the tenants is very good and I believe this is always key to getting issues resolved amicably. She navigates problems very well with all parties. Lily is a very pleasant person to deal with and I would recommend her services to other landlords.

Mr · 22 July 2021

5/5

Trustpilot

A short review on Saffron

Saffron has been my rental manager for a while now, We have been though a few ups and downs with the apartment, eg floods in the apartment bathroom getting new tenants Maintainance and last week she orchestrated the renewal on the apartment for a further 12 months.In all this time Saffron has made things happen, and got the problems sorted ASAP, in a very upbeat and professional manor.I’m very pleased to have her as my property manager and you should be very proud to have her representing your company. I do find your charges per month high and not very happy about the maintenance deposit of my money you keep….BUT The main reason I stay with your company is Saffron. she’s a star.

Roland · 20 July 2021

4/5

Trustpilot

Property purchase

We purchased a property through Prospects at the end of April. We were shown around the property by Adam who was excellent, very friendly and really earnt his commission. He was able to show us the potential in the property and we are very happy here. We then dealt with Paul, who was very helpful and friendly. We were introduced to Aimee who would oversee the sale. Aimee was excellent throughout, quick to respond and to pass messages between us and the sellers. She was always friendly and understanding.The only downside of using Prospects was the sales pitch of the conveyancing team to use their recommended solicitor. We were misled by the information given, and were told that our solicitor would be working for both the buyer and the seller which would speed the process up. We learnt that this was not the case. The solicitor that we used (Melia Mumford) needed a huge amount of chasing and created some stressful scenarios during the purchase which needed to be chased up by myself and Aimee. Overall, we had a positive experience with Prospects, but I would avoid being sucked into using their recommended solicitors and go off your own recommendations. We were first time buyers so learnt a valuable lesson! Thanks again to Aimee and the rest of the team.

Lizzie · 9 July 2021

5/5

Trustpilot

Our house sale was handled by Prospect Bracknell

Our house sale was handled by Prospect Bracknell branch. From the start, we have dealt with Joshua Holt, who was great- very professional, polite, and to the point. We value our time and Josh concentrated on evaluating our unique property and explaining the process, rather than giving us long sale pitches as some agents do.His valuation was the most accurate and achieved us the asking price. We were then supported by Aimee Smith, Transaction Support Coordinator. Amy was an absolute star- she was the one chasing dates for us, making sure all parties communicated efficiently. Although there was a chain on the buyers' side, Aimee was in constant touch with all interested parties, solving issues, chasing paperwork, findind solutions. Thanks to Aimee, the stress of a house sale was much more bearable and manageable.Thanks to the whole Prospect team, and especially to the individuals that supported us.

Peter · 5 July 2021

5/5

Trustpilot

Great service

We chose Prospect to sell our house and didn't regret it. They were neither the cheapest, nor the most expensive, but we felt they offered the best service when choosing an estate agent. The team in the office worked hard to find us buyers and our eventual buyers and we were sold quite quickly considering the Covid restrictions as well. Once we were sold, we were passed onto Aimee Smith as our transaction co-ordinator. Aimee was fantastic, even helping our sellers estate agent out to help all the paperwork get done. Whenever we needed help, or had a question, Aimee was right there for us. We cannot thank her enough. If and when we move again, other agencies would have to work hard to convince us not to use Prospect.

Giovanni · 29 June 2021

5/5

Trustpilot

Best agents ever

I had the pleasure to purchase a house advertised by Prospects and the whole team went above and beyond to help from viewing to completion. Aimee was absolutely vital to the process and she helped communication across all parties and chased daily for updates. She has been a godsend. I was also incredibly moved by the little "move in package" they prepared for us when we went to pick up the keys, which was such a lovely gesture. Nitherless to say we will definitely use them in future if we ever want to sell our property. 100% recommend them.

Maria · 29 June 2021

4/5

Trustpilot

Overall a good experience

The initial property valuation was over priced, and there was very little interest within the first week. Following a conversation with the agent, it was agreed to reduce the price and viewings started to follow. Cameron was fantastic as the sales manager for the transaction, and Aimee really smoothed the process and ensured the transaction progressed once a sale was agreed. Both were the real stars for us, and the reason I’d use prospect again, however we advise you get multiple valuations for the property and take time to evaluate before listing. Communication from prospect was very good, regular updates on viewings with detailed feedback, and the chain was regularly updated on the progress, next steps and blockers.

Wallace · 29 June 2021

5/5

Trustpilot

Thank you, thank you!

I have recently purchased my first flat which in all honesty I was expecting to be a really daunting and confusing experience. How wrong I was! Beth at Prospect in Warfield made the whole process seem effortless. She showed me round a few properties and made sure she helped me find 'the one'. I couldn't be more grateful for her patience and support, she kept me informed throughout the whole thing and took away any worries I had. I am forever grateful and loving my first home, thank you Beth and thank you Prospect!

Ellie · 21 June 2021

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