Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,181 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,181 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,740
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
1/5
GoogleI've been waiting over 3 weeks for the return of my deposit. I've been prompt in agreeing to deductions and not disputed anything . The new tenants have moved in already and now they just decide not to respond to my messages. Very very quick to take your money but extremely reluctant to pay back what they owe you.
1/5
GoogleTerrible letting agents. Avoid at all cost
5/5
TrustpilotOur interactions with Bernadette Martin & Prospect
Our interactions with Bernadette Martin
5/5
TrustpilotWe rented through prospect and were…
We rented through prospect and were very happy. Especially with Julie Jacobs who helped us during a particularly difficult time. Julie and the landlord ensured there was much flexibility in our tenancy when we were not sure whether we were going to purchase our onward property. This helped allay significant amounts of anxiety. We are very satisfied. Thank you
5/5
TrustpilotCharlotte Morgan ,Senior Client Manager
5/5
TrustpilotGreat service.
We have successfully let our property through Prospect for 7 years now with 4 different good tenants. We have never had more than a week without a new tenant and contract negotiations have always been very professional. Agnese Rees has managed our property for the last couple of years or so and always been very efficient and reliable providing great service.
1/5
TrustpilotProspect are terrible
Prospect are terrible. They are a bunch of crooks who charged fees for things that were not justified We rented a property via ‘Prospect’ years ago - they tried charging us for a mole problem the rental property had.We were warned by a local cleaner when we moved in that prospect we’re bad … we should have listened!
5/5
TrustpilotExcellent customer service from Sasha…
Excellent customer service from Sasha Allen at Prospect. I am very pleased!! Thank you Sasha.
5/5
TrustpilotExcellent customer service from Sasha Allen, helped explain my tenancy rights in a tricky and unique situation.
Excellent customer service from start to finish, Especially towards the end of the tenancy where I needed legal advice and a professional opinion regarding a situation my landlord had put upon me. Really impressed with the advice from Sasha Allen, who went above and beyond in order to help me in my situation.100% would reccomened and will use them again in the future.
1/5
TrustpilotReally bad
Really bad, the house wasn't ready on the moving day (stated by contract) leaving me and my family looking for an hotel, that we had to paid our-self. When we finally moved in the house we find out that there is not not tumble dryer, despite the confirmation from their agent on the viewing day and despite the inventory report... DONT rent or buy through this agency.
5/5
TrustpilotFor Hasslefree Stay
Has always used their services during our moves within UK. Currently the existing property is being managed by them so absolutely hassle free stay. Our manager is Beckie Baxter and she is absolutely fantastic. Always responsive and helpful, good turnaround time with the issues you may have, liased well with us and the landlord. Highly recommended the services !
5/5
TrustpilotAfter 6 months of failure when selling…
After 6 months of failure when selling our flat using another agency, we join Prospect and after 2 weeks our flat was sold! Ross and many others were very helpful through the sale process and were always on top of things and available for any questions me and my partner had. Very happy that we used this agency!
5/5
TrustpilotVery helpful
Sasha Byrne takes good care of my property, she is helpful when answering all kinds of queries, she also proposes solutions when tenants have requests that might be a little bit of unwanted requests.Prospect also offers a good reference evaluation to avoid problematic tenants and a comprehensive rent protection that provides peace of mind.
5/5
TrustpilotI have been Dealing with Prospect for…
I have been Dealing with Prospect for almost 4 years now and it has been nothing but a great experience. Initially Georgia and Currently Gemma since about 2 years now have been very reactive and helpful to all our issues which we have raised so far. Gemma always hears our problem patiently and tries to resolve for us.
5/5
TrustpilotBeckie Baxter has been very helpful and…
Beckie Baxter has been very helpful and responsive for any queries regarding our tenancy. Would recommend!
5/5
GoogleVery good letting agent. Friendy and profession service. Many thanks for helping me into a new home!
Thank you for the 5* review, Dave
4/5
TrustpilotSasha was very helpful and replied to…
Sasha was very helpful and replied to us promptly when we needed information.
5/5
TrustpilotSasha was quick to respond to any…
Sasha was quick to respond to any queries and made the process easy and straight forward.
5/5
TrustpilotOne if those good Estate Agents.
I have always had a quick response from whichever section I'm dealing with. Prospect is thorough, understanding, and principled. I hope to use them my Agents again, in the future.
5/5
GoogleFantastic service through all of the process, Laney Thompson kept us informed fully, helping with any questions or queries. Always returned calls promptly. …
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Sasha was very knowledgeable and efficient. Would definitely recommend.
5/5
GoogleExtremely happy with Prospect Service. Very professional and dedicated team. First call to register myself with Matteo provided him with requirements, I got a viewing scheduled for Saturday, I met Callum to view 3 properties same day …
Thank you for your 5 star review of our services. We are so pleased that we were able to help you find your new home and wish you every happiness there.
5/5
TrustpilotAnna is lovely and she’s been so…
Anna is lovely and she’s been so helpful and swift with our loving process recently
5/5
GoogleAbsolutely amazing, couldn’t have asked for a better service lovely people, helpful and worked so fast to help us with our new home couldn’t be anymore happier with all the help from Katie and Callum thank you
Thank you for your five star review of our Bracknell office!
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