5/5
TrustpilotI can highly recommend Agnese
I can highly recommend Agnese. She has always been very helpful and proactive whenever I have had queries in connection with our apartment. It is a pleasure to have her on our account.
Trusted Agent profile · Bracknell Forest
Verified
Prospect Bracknell reviews in Bracknell Forest
★★★★★
2,180 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,180 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,739
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe Agency have employed lots of people…
The Agency have employed lots of people gor nothing . They dont have chance to sort it problem with profesional manner . They say something and do other thing. They dont follow the law for the renting out the Properties in unsuitable condition. They expect the people take the property after They just pretended was painted and cleaned with the professional and is look like 5 years old child done it. And most of things was broken in the property or not working order , When They rented out and asking the Security deposit 5 weeks plus 6 months rent advance . Shame full company . Dont try to rent with them exactly not before you properly checked state of property.
5/5
TrustpilotGreat service!
Very happy with the service that Agnese and the team provide.As a landlord it is good to know that my property is in good hands and any issues that may arise are dealt with promptly and effectively.
5/5
TrustpilotA great experience
A great experience with the Prospect team, led by Ross. They sold my house within days of it hitting the market and were always available for questions and help. Highly recommended.
5/5
TrustpilotNatasha was very confident and helped…
Natasha was very confident and helped us alot in what we are looking for
4/5
TrustpilotGreat viewing
Great viewing, informative and knew her patch, thank you Abi
5/5
TrustpilotI have been letting my properties…
I have been letting my properties through Prospect. Julie Jacobs has been most helpful to me. She is aware of the questions that need answering. As a property manager she is excellent.
5/5
TrustpilotRecently got in touch with Sonam at…
Recently got in touch with Sonam at Prospect in Sandhurst, and he has been very helpful and genuine with his service. Highly recommended!
5/5
TrustpilotThank you to Beth for helping me whilst…
Thank you to Beth for helping me whilst I have been viewing properties.
5/5
TrustpilotGreat customer service
Our experience with Prospect Bracknell has been excellent. Anna, who was handling our application, has been a great and reliable contact throughout the whole process. Any queries we had were investigated and resolved in a timely fashion.
5/5
TrustpilotOverall an incredibly nice estate agent…
Overall an incredibly nice estate agent to transact with.Virginia in particular was fantastic in progressing the transaction and keeping me regularly informed - Thank you Virginia!Highly recommended
5/5
TrustpilotAmazing customer service
I have been renting a property from Prospect for the last 6 months and I need to say that the customer service is amazing. From getting detailes about the property before renting, to making a really fast appointment for viewing, to all the paperwork part. After getting approved to move in, the senior property manager, Agnese, was always in touch with me. She helped me a lot after I settled in the property, provideing a good communication between renter-agency-landlord. Easy to reach, fast at solving issues. Thank you.
5/5
TrustpilotThank you Beth!
Have to give credit where credit is due & thank Beth for her help on my search for a family home. She’s incredibly knowledgeable and super friendly. Highly recommend.
5/5
GoogleWe are very pleased with the way that Laney has handled problems that have arisen in our property over the last few months. The information has been clear, the problem solved and I believe our tenants are happy, which makes us happy too. Thank you Laney
1/5
GoogleBad service in Bracknell office. I contacted them for lettings and was frustrated by the whole process. They struggled to confirm basic details such as fee breakdowns and leasing t&cs! We found the team to be very immature by lying to cover themselves and decided not to let with them - would recommend other customers not to bother also.
Agent replied · 9 January 2025
I am sorry you feel that you have received bad service from our Lettings department. We are fully transparent with all of our fees, as these are published on our website and are readily available upon request. With regard to your request … More
5/5
TrustpilotOutstanding service
Our property manager, Agnese is absolutely brilliant. We have used other estate agents who have managed our property before but the level is device Agnese provides is simply outstanding. Thank you prospect
5/5
TrustpilotThank you Beth for your endeavours in…
Thank you Beth for your endeavours in finding me a new home
4/5
Trustpilot5 stars for property management
In terms of property management I would rate Prospect 5stars, Agnese manages my property and has been wonderful. She has been so attentive to our questions and dealt with maintenance immediately; always following up to check everything has gone to plan. Agnese also eased all of my concerns around moving into the property when communication had been minimal from the landlord. I have removed 1star based on the service to rent my current property as I found the letting agents to be slow to respond and not forthcoming with information; quite often leaving us unsure of next steps.
5/5
TrustpilotBeth
Beth made viewing a really pleasurable experience. Thank you so much Beth.
5/5
TrustpilotAlways excellent service
I rent my flat as a landlord and I have always been very impressed with the service I receive. What I always appreciate is the prompt reply of e/mails and also if there are issues to attend to, contractors are always contacted quickly and things sorted out. This is beneficial to the tenants too. Over the years many things have changed for the better and I like the way Prospect change with the times and think of things that benefit both the landlord and the tenant. Would I recommend Prospect Estate Agents to friends and family? Absolutely.
1/5
TrustpilotTerrible experience.
5/5
TrustpilotThank you
Have been very happy with the service from Prospect since I moved away from the area and started renting out my flat in Bracknell way back in 2011.It's reassuring to know my "portfolio" is in good hands since I live on the south coast now and can't manage the property myself.Have had a few excellent account managers over the years (looking at you Samantha, Chloe, and Chira) and the latest (Beckie) has set the bar even higher.Faultless customer service, great communication, and efficient - what more can I ask for (other than no monthly fees)?Keep up the good work, looking forward to another 10 years peace of mind!
5/5
GoogleWorking with prospect to find our first home was a very easy and relaxed experience. I have no hesitation in recommending the team at Prospect. Special thanks to Adam and Paul.
5/5
TrustpilotNatasha was super efficient kind and…
Natasha was super efficient kind and caring. X an asset to the company for sure.Highly recommended.
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