Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,172 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,172 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,737
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with the Rental Team at Prospect
Sasha Stevens has been handling our rented property`s maintenance , rental agreement and its renewal and we have been extremely pleased with her promptness , efficiency and politeness at all times. She has an eye for detail and any difficult issues have been handled by her with patience and professionalism. We would recommend her and Prospect to anyone and all.
5/5
GoogleI had a really good experience with them! Everything was so easy. Callum from the Bracknell branch was really nice and helpful! I wish all the agent was like him! Keep up the good work!
Thank you for this 5 star review of our lettings service in our Bracknell office and we wish you every happiness in your new home.
5/5
TrustpilotAmazing service from Beth
Amazing service from Beth! We felt were were in very good hands, and our experience was smooth sailing and efficient.We would recommend Beth at prospect estate agency for anyone who’s looking to sell their house! We recommend highly.
1/5
Trustpilotrun for your lives!!
I have a bought property next door to one let by Prospect Agency Bracknell. TBH I felt compelled to write a review as they are so awful!! They have let to awful tenants, people causing no end of problems, and do they do anything about it...nope!!! They are completely useless, their favourite phrase being "we can't do anything about it". They plain and simple do not care full stop. I will NEVER buy or sell a house through Prospect Bracknell because their attitude says "we don't give a damn about quality as long as we get our money!!" Run for your lives...go with Duncan Yeardly...much more professional and could not do more for me when I bought this place. SO different in their attitude...miles apart!
Thank you for taking the time to leave us a review. We're sorry you haven't received the level of customer service we pride ourselves on.If you could email customerservice@prospect.co.uk with details of your experience, we can raise this with the relevant Director and take action to ensure our service is the level you would expect.Many thanks,The Prospect Team
5/5
GoogleHuge thank you to Connor B for looking after the sale of my flat seamlessly! Always stayed in touch and always came back to me when he said he would . Thank you also to Harry for arranging the rental. Would highly recommend Prospect Bracknell.
5/5
TrustpilotAbi is a great example of what a good…
Abi is a great example of what a good sales person is. She came across as knowledgeable, polite, responsive without being pushy or impatient. I had a fantastic experience with her.
5/5
FacebookI would highly recommend this local estate agent!! I have bought and sold with them four times now over the last five years and dealt with three of their offices across that time. Every office and every staff member I came across were amazing. They really believe in offering outstanding customer service and from someone who has a strong customer service background it didn’t go unnoticed!! Thank you again prospect for all your help over the years! 💚💚
Thank you so much for the wonderful review Shannon. We are delighted to hear you've had such great service. We hope you're enjoying you're home and look forward to hearing from you when you're looking for your next :)
5/5
TrustpilotCharlotte Morgan
Charlotte was very helpful when I enquired about a house and organised a viewing the very same day. She was on time and answered all my questions. Thank you Charlotte
5/5
TrustpilotChloe Reilly is an asset to Prospect.
Chloe Reilly is an asset to Prospect.Chloe Reilly has been our property manager for many years. We have always been impressed with how quickly and efficiently she has dealt with repair and legal problems. We have appreciated Chloe’s professional advice and help. Long may she be our manager.
5/5
TrustpilotA Big Thanks to Sasha
Thanks Sasha, the property manager, for being really helpful in assisting all the issues I raised. I rent an apartment which is managed by Prospect earlier this year. Recently, there was a moth issue in the apartment. Sasha was extremely professional and she helped to get it solved quickly. Highly recommend!
5/5
TrustpilotGoing the extra mile…
Chloe is always friendly and helpful whenever I have an issue with our property and she goes the extra mile by calling me after work has been completed to check if all is satisfactory. I would not hesitate to recommend her or the agency’s services as a whole!
5/5
TrustpilotNikki Gardner my property manager is a…
Nikki Gardner my property manager is a star and always helping quickly
5/5
TrustpilotAbi was phenomenal and extremely…
Abi was phenomenal and extremely helpful. She waited for us once we were stuck in traffic and she was always so nice and always keen to help..Just extremely professional and knowledgeable
5/5
GoogleI've recently worked with Harry Pangbourn towards letting out my property in Binfield, RG42. Throughout the process, Harry has acted with professionalism - showing keen understanding of the local rental market and leveraging a vast network …
5/5
TrustpilotSavannah has been absolutely amazing
Savannah has been absolutely amazing. I have just moved into my first home and Savannah made the whole experience so stress free and easy. She contacted me as soon as the property came on the market and was faultless from there on in! She was so reliable and nothing was too much hassle, I cannot recommend her enough!
5/5
TrustpilotSasha Byrne is excellent
Sasha Byrne is excellent, she's been looking after renewals for 2 of my properties several times now and her prompt and efficient communication is way above the average experience at Prospect
4/5
TrustpilotBracknell Office Beckie Baxter
A big thank you to Beckie Baxter in the Bracknell office for outstanding service and communication. Even amidst the current pandemic she has been great with communicating all changes, assistance and maintenance to be carried out with us. If we have had any problems she has been quick to respond and her frequent follow ups have been well appreciated! Thank you Beckie!
5/5
Googlevery positive experience
Hi Heather, we're very pleased to hear that you enjoyed a positive experience with our lettings team in Bracknell, thank you for taking the time to leave a review. All the best. Prospect Estate Agency in Bracknell - Lettings
5/5
TrustpilotOn a mission to find a suitable place…
On a mission to find a suitable place to live for myself and my daughter, after an unforeseen life situation. It was wonderful to meet Charlotte, she presented as highly professional, kind and respectful of needs. Based on this initial interaction, I would recommend Prospect Estate Agents. Thanks
5/5
TrustpilotInsightful viewing with Natasha
Natasha is extremely competent and attained high standards whilst taking us for a viewing. She answered all questions efficiently and nothing was too much hassle. Thank you for making this process so much easier!
5/5
TrustpilotWe recently viewed a property with Abi…
We recently viewed a property with Abi Heppner from the Crowthorne branch. Abi was well prepared and able to answer all our queries . She was professional and made the viewing enjoyable and positive. Thankyou Abi!
5/5
TrustpilotKodie Brooks came to the rescue.
I have just had a rather stressful two weeks. Without going into detail someone really went that extra mile to help me, that person was Kodie Brooks, my property manager. She did all she could to help resolve the situation and did it very well. Thank You Kodie Brooks.
1/5
TrustpilotI have deleted my past 5 star review
I have deleted my past 5 star review, to give a 1 star review. I am livid - never again !!!I have removed my 2 flats from their Prospect. Whether it was a draw in cabinet, or repairs to windows they simply could not cope. What angered my, if that the In***n tenants they sent me, did not respect my furniture causing damages. The situation is made worst by the tenant refusing to pay the expense of the damage. Prospect of course took the side of the tenant, and had no empathy for my pocket.If you want your flat ruined, they will do this, but will expect you to repair everything at your expense.
5/5
GoogleLiam was extremely professional and keen to help me find what I wanted. In no time at all I found the perfect property and couldn’t have had a smoother experience. Thoroughly recommend.
Thank you for your star review of Liam, in our Bracknell office!
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