Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,172 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,172 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
35
Reviews on Facebook
Business-wide
1,737
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience! The staff very professional and helpful. The way they help me with choosing the flat and all the details that I needed was very nice. Big shout out to Callum for his help.
We wish you every happiness in your new home and thank you for this 5 star review.
5/5
TrustpilotGreat experience with Beth
We recently purchased a property with Beth, who managed the whole sales process for us. Beth is very personable, responds quickly and helpfully to queries and her knowledge allowed us to move the sale forward when it needed that extra push. If we were buying another property, Beth would be our go to!
5/5
TrustpilotThank you Beckie, excellent service
Beckie and the team provided excellent service during my landlord's contract. It really made things easy for me as a buy to let owner with a busy full time job. Impressed with Beckie's attention to detail, communication and resolving any issues efficiently. Yes I would absolutely work with Beckie and the Prospects team again for any of my future property investments.
5/5
TrustpilotA very efficient agency
A very efficient agency. Any repairs are resolved by my agent Nancy in a timely manner. Would recommend them to friends.
5/5
TrustpilotBernadette was really professional and…
Bernadette was really professional and helpful.
1/5
TrustpilotSadly had to make a formal complaint…
Sadly had to make a formal complaint about one of their tenants.
Good afternoon, I hope you are well. I'm sorry to hear of this experience. We thank you for your email, please contact the lettings manager Elliott on 01276 538 346 or egarrington@prospect.co.uk for some feedback on this situation. Kind regards
2/5
TrustpilotCharlotte from Prospect was brilliant
Charlotte from Prospect was brilliant. She was very quick to respond to any queries and questions and found the perfect place for me to rent. However, dealing with "goodlord" was a pretty horrendous experience. They are far more interested in trying to sell you insurance, utilities and broadband than anthing else. If being forced to use "Goodlord" be prepared to receive an onslaught of cold-calls, texts and emails, all claiming to be either "on behalf of" or "in connection with" Goodlord.
5/5
TrustpilotCharlotte Morgan was very helpful
Charlotte Morgan was very helpful and kept us updated every step of the way and explaining the whole process.Really appreciate the professional and friendly manner she handled the process for us.
5/5
TrustpilotKudos to Kate Smith
Kudos to Kate Smith, who took over the management of my property after a period of time where I was I satisfied with Prospect. She really helped turn the account around and am super happy with the proactive approach to property management. Kate is a pleasure to work with.
5/5
TrustpilotReview Sasha Byrne 2021-2022
I would like to extend our big thanks to Sasha Byrne. She is managing our rent for maybe a year now and she’s always been exceptionally helpful, clear in her communications, responsive, dedicated and always striving to meet our needs and requests. An overall high standard of service. Thanks a lot, Sasha!
1/5
GoogleWe were in the process of looking to find a place to rent in Bracknell and the surrounding areas. Searching on rightmove we found a number of places we wanted to arrange viewings for, 3 of which were with Prospect Estate Agents. I sent email enquiries on all three of the properties and didn't receive a reply for any of them. Over the next 7 days I called the number on the system which never answered and so finally giving in ventured to Bracknell town centre and visited the branch on a Saturday morning. When we entered their were two young lads on their phones laughing and playing drum and bass music through the speakers. We were told to sit down and there i asked about the 3 properties, was here told that all 3 of them were actually now off the market, but there was no indication of this or even saying let agreed on the site. I asked about the phone and email and was told that there were problems with head office and putting messages through. Skimming over this we were offered two properties that weren't on the market yet but will be soon so if we did want to would be advisable to arrange a booking asap. We did arrange one for the Tuesday, we had 3 other bookings on that day so said we could do 17:30, the previous property was just round the corner so the estate agent said he'd meet us there for 17:15. We arrived around 5 minutes late and there was nobody there, waited until 17:30 before calling and no answer. Eventually got a text saying that he'd waited a very specific 8 minutes and decided we were not going to show. My girlfriend pointed out his failings as to we would have seen you come out of the cal-de-sac and are you not going to come back as was told he lived 2 minutes away and never got an answer. Overall gut after dealing with most of the estate agents, Prosepcts have been with out a doubt the worst, obviously my view is tainted on this one experience and am sure there are people who are happy with them. However, leaving properties on places that are no longer on the market, not responding to emails/calls and then rudeness about a viewing we felt kind of forced to do has left a sour note.
We're very sorry to hear of your experience with us, this is not the level of service we aim to provide at all. Our Head of Lettings, Mike Gallagher, has left yourselves a voicemail today to discuss this with you in further detail.
5/5
TrustpilotExcellent service
Excellent service and comprehensive feedback. Always prompt and accurate responses from Ashleigh who looks after our property. Can whole-heartedly recommend as a rental agency.
5/5
GoogleProspect have been brilliant. The whole moving process was made so much easier with the friendly staff at the Bracknell branch (Shannon, Olivia, Elliott and Tom). A special thank you to Laney for always being such a delight to deal with despite being busy. Always helpful before and after moving in. She makes you feel that she cares about you and your needs not just another client. Thank you.
5/5
TrustpilotProspect property management
Nikki Gardner at Prospect is always responsive and handles the many varied enquiries and tasks managing our property professionally, especially our most recent issues.
5/5
TrustpilotVery professional
Natasha helped me look for a property and I was very impressed with her expertise. Natasha is very professional and provided great customer service. I would definitely recommend her to anyone with the search for a property.
5/5
TrustpilotChira Gavaghan has looked after my…
Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place
Thank you for your 5 star review!
5/5
TrustpilotBeth Murphy - Prospect
Beth Murphy has been a star and has been very quick and proficient in all her response and organisation
5/5
TrustpilotTennant Feedback
Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.
5/5
TrustpilotThe experience is great.always can get…
The experience is great.always can get feedback on time when I have requirements.
5/5
TrustpilotSasha Byrne
I have been dealing with Sasha Byrne for several months now, supplying a cleaning/clearance service as required for her portfolio. Sasha is polite, friendly and efficient. she provides plenty of business leads and everything goes smoothly as she is so organised.I look forward to dealing with her in the future and wish her all the best.
5/5
TrustpilotHelpful Agency
Sasha has been very helpful and responsive with our queries throughout our tenancy. But in general the overall experience so far with Prospect has been pleasant.
5/5
GoogleI was very fortunate to have Paul Wickens from Prospect look after the sale of my mothers house. The whole team was very professional and completed many viewings for myself. The property was sold within 2 weeks for very near to the asking price . Highly recommended
Hi Peter So glad we could help sell your mothers house! Thank you for the feedback.
5/5
GoogleOliver Payne has been absolutely fantastic and could not recommend him more - he has made the whole process seamless, provided honest and reliable advice and we couldn’t be anymore grateful!
5/5
TrustpilotExcellent Nikki my property manager has…
Excellent Nikki my property manager has always been there when I need assistance.
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