Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,178 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,178 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,737
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleI am happy to pen this positive note for Prospect who've assisted me all the way from property search, leasing and management. The property leasing process was highly streamlined and digitized. There was hardly any manual paper work during …
Thank you for your wonderful review of our letting and property management services Anooj.
5/5
TrustpilotNancy Suri - Prospect
Nancy Suri Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants. Definitely recommended especially working with her.
5/5
TrustpilotReliable agency with truly supportive property management
I’ve been renting my home through Prospect estate agency for the past three years, and my experience has been consistently positive. What truly stands out, however, is the exceptional support provided by Lynne Jones.
5/5
TrustpilotCharlotte was amazing
Charlotte was amazing; answered all the questions I had ; she was very friendly and professional.
1/5
TrustpilotAwful awful awful experience
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
5/5
GoogleWe have recently sold a property using Paul and Connor. They have both been regularly contactable. Our property was sold within 7 days of being on the market. And with the buyer messing us around for 4 weeks and pulling out the team put …
Thank you for the review!
5/5
GoogleI have to say right from the start I was extremely impressed with the speed and efficiency of getting my house on the market. In less than a week of the initial correspondence arranging a valuation my house was sold. Veiwings were arranged …
Thank you for your 5 star review - it is always good to hear that our sellers are so impressed with service offered by our Bracknell Sales team. We wish you all every happiness in your new home.
5/5
TrustpilotFlat sale.
Prospect helped me to sell my flat recently....I found them approachable and professional during the sale. In particular Aimee Smith Transaction Support Co-ordinator who kept in touch with me and updated at every stage of the process as well as Adam from the Bracknell branch and Jordan Nixon. I would recommend Prospect when buying and selling and cannot fault the service I received.Thanks for all your helpSue Penna.
5/5
TrustpilotBeen with Prospects for over 10 years…
Been with Prospects for over 10 years now. Customer services has been great with single point of contact (Nikki Gardner). Highly recommend.
5/5
TrustpilotTop marks to Nikki Gardener
Top marks to Nikki Gardener Nikki is our rental manager and has given us great service. She is always very responsive and quick to help with any issues and problems we have. We could not ask for better support. Thanks
5/5
TrustpilotThanks Beth - highly efficient and happy to help
Beth and her team dealt with the sale of my property. Beth was very responsive and professional throughout the whole process and always happy to help. I would highly recommend Beth and the Prospect team. A pleasure to deal with.
5/5
TrustpilotThank you to Beth for taking the time…
Thank you to Beth for taking the time to show us properties virtually and answer all our questions!
Thank you for your 5* review, Rachel.
5/5
GoogleWorking with Becky has been great. Communication has been excellent and she adopts a very honest approach when managing our expectations. Becky has the ability to get things done and always checks that everything is in order.
Thank you Sally for your 5 star review
5/5
TrustpilotGreat service
Prospect managed the flat we were renting and we were very pleased with the service. Our property manager, Nikki Gardner, was always very friendly, helpful and quick to resolve any issues with maintenance.
5/5
TrustpilotMums bungalow sale
We finally completed on selling my mum’s bungalow after a few ups and downs. Many thanks to Michael, Matt & Beth for your continued support throughout. Great service we will always recommend.
5/5
TrustpilotMelissa Fisher
As Landlords we have been dealing with Prospect Letting Agency for the last 10 years. They have always been very professional, easy to talk to and very helpful, especially Melissa Fisher who was our point of contact and always happy and willing to sort things out for us. We would not hesitate to recommend her and the agency to any future Landlords or indeed tenants.
5/5
TrustpilotExcellent service …
Since Kodie became the person responsible for my rental property via Prospect she has been effecient, kind , thoughtful and readily available whenever there has been a problem and with sorting queries.
5/5
TrustpilotAbi was such a germ when she took me…
Abi was such a germ when she took me round to view a house. Very professional and passionate about her job.
Thank you for your 5* review, Lucy.
5/5
TrustpilotPerfect team
Perfect team, helped with so much and answered all my questions would be hard for anyone to top this agency
Hello Sam, Thank you for the lovely 5 star review! Amazing feedback :) Kind regards
5/5
TrustpilotKenny, Prospect
Kenny was friendly, shared all the details and promptly and was punctual. Prospect could arrange the viewing quickly and I’d recommend
Thank you for your 5* review, Sudhir.
5/5
TrustpilotThank you so much Abi…
Thank you so much Abi @ProspectCrowthorne, your patience and time in helping us find our ideal home has really been appreciated! Especially all the extra little bits of insight and knowledge you have on the home or area has really been fantastic!Credit to the company.
5/5
TrustpilotReally good experience with Beth Murphy…
Really good experience with Beth Murphy on our purchase, very proactive and always kept us informed, very good communication. It was a complex situation but Beth helped us all the way.
5/5
TrustpilotThanks to Beth for making it happen in…
Thanks to Beth for making it happen in the end, as a purchaser the conveyance took longer that anticipated due to 3rd party delays. Not an easy job dealing with multiple parties but she got us there, I was literally sitting in the office and ran out with the keys at 4.40pm on moving day! Big thanks to Beth and team!
5/5
GoogleMegan was absolutely fantastic, helpful and always there to assist us through the whole process. This took a lot of stress off of us. We would definitely recommend Prospect, all of the Staff were ready to help whenever we called. Thank You Prospect and most of all Thank You Megan you're a Superstar......
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