Strongvox Bovey Tracey reviews

★★★★★ 1/5

Trustpilot

Buyer beware

I will never recommend this house company. Do not buy a house from them. I cannot be more clear. You are putting your money and health at risk. I would recommend you buy from anyone else other than this disreputable and dishonest company. If you look for a house in Stogursey Somerset you will not find it listed on their website. They disowned this site when they were unable to sell the houses 11 years ago. Properties were left on leasehold land never having been past to the parish council or any of their Section 106 obligations fulfilled. Strongvox have their own management company whose 2 directors are also the directors of Stongvox and they have demanded a site maintenance fee from each resident. The money was rarely used to maintain the communal areas properly. We have basically paid for Strongvox to maintain their own land! Strongvox failed to complete the site to the original planning agreement. They have since submitted a number of variations to build on every possible green space on this site, including a toddlers playground. They kept closing the play area saying that it had been condemned but the safety reports always show that it is safe. Another misrepresentation and misuse of funds. In their words they need to recoup money at the expense of their existing customer, a statement they submitted to the West Somerset Council Planning Committee. Nice attitude Mr Alford. He also boasted for a number of years at various public meetings that he has the planners in his pocket and they will pass the planning application anyway. Shame your company couldn't finish a housing estate within 10 years. If you wish to find out how strongly residents feel I suggest you look at the West Somerset Planning Portal for Paddons Farm/ Lonlay Meadow. The objections are damming.

CORA-JANE · 20 February 2019

★★★★★ 1/5

Trustpilot

Buyer beware

I will never recommend this house company. Do not buy a house from them. I cannot be more clear. You are putting your money and health at risk. I would recommend you buy from anyone else other than this disreputable and dishonest company. If you look for a house in Stogursey Somerset you will not find it listed on their website. They disowned this site when they were unable to sell the houses 11 years ago. Properties were left on leasehold land never having been past to the parish council or any of their Section 106 obligations fulfilled. Strongvox have their own management company whose 2 directors are also the directors of Stongvox and they have demanded a site maintenance fee from each resident. The money was rarely used to maintain the communal areas properly. We have basically paid for Strongvox to maintain their own land! Strongvox failed to complete the site to the original planning agreement. They have since submitted a number of variations to build on every possible green space on this site, including a toddlers playground. They kept closing the play area saying that it had been condemned but the safety reports always show that it is safe. Another misrepresentation and misuse of funds. In their words they need to recoup money at the expense of their existing customer, a statement they submitted to the West Somerset Council Planning Committee. Nice attitude Mr Alford. He also boasted for a number of years at various public meetings that he has the planners in his pocket and they will pass the planning application anyway. Shame your company couldn't finish a housing estate within 10 years. If you wish to find out how strongly residents feel I suggest you look at the West Somerset Planning Portal for Paddons Farm/ Lonlay Meadow. The objections are damming.

Richard · 20 February 2019

★★★★★ 5/5

Trustpilot

Just wanted to express our sincere…

Just wanted to express our sincere thanks to Dom and Chris at Wedmore Grange! Their customer service is outstanding! Above and beyond! We have had many new builds, and we cannot praise them enough! The house is well built too!

Paul · 7 July 2021

★★★★★ 5/5

Trustpilot

Having moved into our New house on…

Having moved into our New house on Wedmore Grange, we can only compliment the sales team Kate and Laura on their informative, inclusive and detailed approach to the sales process. At all stages of the construction we were invited to visit, inspect and familiarise ourselves with our developing new home! Having purchased new properties this was very refreshing but to then be advised our home would be complete more than a month earlier than originally advised was outstanding. All previous experiences were late completion, not early. We are now settled in and yes there are inevitably teething problems but the site team led by Dom are extremely helpful and responsive. We have experienced some mould which was highlighted before we moved in, but letting the air flow through the house as advised seems to have cured the problem. We can only speak highly of the site team treating all occupants with courtesy and respect whilst trying to build houses around occupants! We are looking forward to our future in our new Strongvox home!

Russell · 31 August 2022

★★★★★ 2/5

Trustpilot

Poor after sale service and customer care

We moved into our property on the Wedmore Grange development in Sept 2021. Whilst the initial experience in dealing with Strongvox is great, it falls apart after sale. We have a vast amount of issues still outstanding. Alarmingly nails coming through the rear fence that Strongvox have just left without action after highlighting risk to kids playing outside which is now over 6 months outstanding. Many issues raised in 1st two weeks still outstanding and a constant cycle of work people arriving to fix the listed issues only to advise they cannot. After 9 months, I would not say we would be 1st to recommend. Very attentive pre sale and then things fall apart.

Mike · 27 April 2022

★★★★★ 1/5

Trustpilot

Cold and Damp

We moved into our home in Wedmore in June 2021 and the sales process was positive. However, shortly after moving in and putting pictures on the walls we had mould spread from ALL external walls behind all pictures, new and old (it's a shame I can't add pictures to this review - see my google one). The mould extended the length and width of all pictures and spread through the frames and the pictures/prints themselves, which are now damaged. Whilst Strongvox have covered the mould on the walls, they refuse to investigate it thoroughly (I was promised an examination by an accredited expert, but this ended up being moisture readings taken by a Strongvox employee, who had never used the tool before) or compensate us properly for the damage caused (I was offered one quarter of what it will cost me to replace the pictures, it has never been explained why I should take three quarters of the responsibility). The site team repeatedly told us they had never seen anything like this before. The issue is indicative of poor insulation, which would also explain why parts of the house are cold, particularly for a new build. I have given Strongvox over 2 months to resolve the issue before writing this review, which they have not done.

Sarah · 8 December 2021

★★★★★ 5/5

Trustpilot

STRONGVOX RECOMMENDED

We moved into our property at Carrick Mill in April 2022 and we are very happy with our new home. The purchase of our property was smoother than we expected and any snagging items were dealt with effectively and efficiently. We found Strongvox's after care team responded well to any communication we had with them and they followed through on their promises. Our main hope now is that the road is surfaced soon!

Deborah · 15 September 2022

★★★★★ 5/5

Trustpilot

Matt & Monica : We have recently moved in to our new…

We have recently moved in to our new house at Wedmore Grange , as purchasers of a newly constructed home for the first time . This journey with Strongvox has been , and continues to be , a positive experience. Kate and Laura in the sales team were friendly and informative from the start and kept in regular contact with us throughout the whole buying process . They always listened to us and did their very best to empathise and deal with all of our requests in a timely and efficient manner . Now we are in occupation of our home , we are experiencing exactly the same level of personal attention via the SV customer service regime . Chris and Dom are very supportive and attentive in helping us resolve the inevitable teething problems associated with a new build and all of their on-site personnel and subcontracting team are friendly , prompt and efficient. We feel like an appreciated member of the Strongvox family . Long may it continue .

Matthew · 14 August 2021

★★★★★ 5/5

Trustpilot

Matt & Monica : We have recently moved in to our new…

We have recently moved in to our new house at Wedmore Grange , as purchasers of a newly constructed home for the first time . This journey with Strongvox has been , and continues to be , a positive experience. Kate and Laura in the sales team were friendly and informative from the start and kept in regular contact with us throughout the whole buying process . They always listened to us and did their very best to empathise and deal with all of our requests in a timely and efficient manner . Now we are in occupation of our home , we are experiencing exactly the same level of personal attention via the SV customer service regime . Chris and Dom are very supportive and attentive in helping us resolve the inevitable teething problems associated with a new build and all of their on-site personnel and subcontracting team are friendly , prompt and efficient. We feel like an appreciated member of the Strongvox family . Long may it continue .

Matthew · 14 August 2021

★★★★★ 5/5

Trustpilot

We cannot recommend more highly

From the moment we visited the Sales Office to enquire about the development at Wedmore Grange through to the completion of the purchase of our property, Laura and Kate, Sales Advisors could not have been more professional and supportive.The day prior to moving in we were hugely disappointed to find that the fencing behind the car ports had not been done and the driveway had not been tarmacked as promised by senior management. Chris and Dom, Site Managers, were immensely helpful and went above and beyond to ensure fencing and a gate was in place first thing the next day to keep our dogs safe and rearranged schedules so our tarmac was completed that afternoon. They were both really friendly and immensely helpful and I feel confident that should we have any future possible problem they will do their best to resolve it asap. The team at Strongvox are fantastic, we highly recommend the developer and we are delighted with our beautiful, superbly finished new home.

Sue · 5 April 2021

★★★★★ 5/5

Trustpilot

Well designed homes built to a high…

Well designed homes built to a high standard and backed up with excellent aftersales customer care. Naturally you would expect a few snagging points after moving in and noticing them after a few days. It's the way they are handled that's important.My list was quite small and minor however all were dealt with within 30 days of moving in. All staff are very polite and aproachable. I would reccommend Strongvox as a devloper to anyone considering to purchase a new build property.

Customer · 12 March 2021

★★★★★ 5/5

Trustpilot

Me and my husband and family have just…

Me and my husband and family have just moved into a new 4 bed property in Wedmore and it’s one of the best built ‘new builds’ we have been in! Everyone has different opinions on new and old houses but this one is ideal for us in terms of location and size for our family and it’s really spacious our lounge diner is huge! The gardens are a nice size too not like some of them where you can only fit a tiny shed in and that’s basically it! Well done strongvox you have done us proud ! 🥳

Lucy · 11 March 2021

★★★★★ 5/5

Trustpilot

Come see for yourself and don't let bad reviews put you off!

Myself and my wife recently purchased a four bed property from Strongvox in Wedmore and can honestly say I cant rate them highly enough. I didn't read any reviews for the company prior to moving in and glad I didn't as it seems like with most review sites only the bad experiences ever seem to get written as everyone else is busy enjoying there new home. We are super happy with the build quality of our new home and the finish is exceptional. We have been here 4 months now and they have gone over and beyond with and snagging issues which we had and they were all tiny things which you expect in any new home. We have got to no lots of the other new residents and haven't heard any bad feedback.If there is one thing I would suggest to Strongvox and any other new build companies is to spend more time making the garden more useable! Ours wasn't very good (We didn't mind as we planned on getting a landscape company in anyway) but for the cost of the houses I would expect a more useable garden. Way to much top soil under the grass! Please don't let reviews put you off! Come take a look at the houses for yourself and look at the quality! You won't be disappointed!

Alex · 8 March 2021

★★★★★ 1/5

Trustpilot

Horrendous company

Horrendous company. Half the houses in our estate have had major structural issues, Strongvox will try and wash their hands of it, so many issues with sub standard work from the word go.How these houses were ever signed off in the first place we don't know. Gable walls falling down, coping stones falling, all on houses less than 9 years old. come and visit Cossington estate to see for yourself if your thinking of buying a strongvox home.Customer service is appalling from the directors right down to first point of contact on the phone. Disgusting company. DO NOT BUY. Customer

Paul · 6 March 2021

★★★★★ 4/5

Trustpilot

Much improved!

I have previously reviewed this company and stated that their customer service was not up to standard and that the snagging list was far too long and unacceptable. I believe in giving people a chance to put things right and in fairness they have been trying hard to do this in a challenging environment with Covid. Lets hope this continues and final issue are resolved. Much improved well doneUpdate, I do believe that the Customer Service team are doing there best and communication is massively improved

Nick · 1 March 2021

★★★★★ 5/5

Trustpilot

Strongvox, strong values. Our experience of buying at Jubilee Gardens, Banwell.

From the moment we drove into the site at Jubilee Gardens, we knew we had found somewhere special. This was then confirmed when we met Kate and Laura, the sales staff who showed us around what is now our new home. Throughout the whole process of buying, we felt supported and understood by Kate and Laura. With regards to the site, since moving in, we have noticed how much Dominic the site manager cares about the build quality, site appearance and takes a genuine pride in all he does that is greatly appreciated by ourselves. Josh has supported us with rectifying a very small and minor snagging list in a timely and polite manner. We can't thank the whole team enough for everything they have done and continue to do.

Christina · 21 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

We purchased a property from Strongvox at their development in Wellington 2 years ago. We were very pleased with the excellent quality and attention to detail of our property. The customer journey was fantastic and the sales team were very patient as we had some hiccups with our mortgage.Any snags we had were dealt with very efficiently by the wonderful customer care department.The overall experience of buying a Strongvox home was very pleasant and stress free.

Rob · 9 March 2021

★★★★★ 5/5

Trustpilot

We have recently moved onto Wedmore…

We have recently moved onto Wedmore Grange, and we have found both the staff Kate, Laura and Site Manager Dom really great to deal with, they are extremely helpful especially dealing with any queries or problems that arise. The initial welcome pack was excellent, and the quality is proving to be equally as good especially as we have purchased new builds before and this is not always the case. Angie & Paul

Mr · 11 November 2021

★★★★★ 2/5

Trustpilot

Unfinished roads at the Wedmore site why ?

Could anyone from the strongbox team please tell me when the roads in our development will be tarmacked this is a straight forward question so can I please have a straight forward answer as to when ? And why it has not been done ?

John · 7 April 2024

★★★★★ 5/5

Trustpilot

We have recently moved onto Wedmore…

We have recently moved onto Wedmore Grange, and we have found both the staff Kate, Laura and Site Manager Dom really great to deal with, they are extremely helpful especially dealing with any queries or problems that arise.The initial welcome pack was excellent, and the quality is proving to be equally as good especially as we have purchased new builds before and this is not always the case. Angie & Paul

Mr · 11 November 2021

★★★★★ 5/5

Trustpilot

Exceptional Service !

Bought my house nearly 2 years ago, my door broke it was fixed within 24 hours ! Exceptional Service !

Paula · 4 April 2025

★★★★★ 5/5

Trustpilot

The importance of Customer service

Sebastian has restore our faith in Strongvox. He is experienced and always does his best work, as the face of customer service he is professional but also friendly and approachable. Strongvox has been true to its word with all the work they have said they would do and have done it to a high standard.

Paula · 27 June 2023

★★★★★ 5/5

Trustpilot

I moved into a Strongvox detached 3…

I moved into a Strongvox detached 3 bedroom house on their Longfield Drive development in Wedmore in August 2020. I have renovated and built houses in the past and it was a pleasure to move into a new house where I didn't have to anything apart from move in. The Strongvox team at Wedmore have been extremely helpful, even repairing damage caused by my removal men and my own sloppy parking.

Chris · 11 March 2021

★★★★★ 5/5

Trustpilot

We love our home on Wedmore Grange

We love our home on Wedmore Grange. There are snagging issues, which is natural given the complexity of a new build home and the number of different tradespeople who work on them. Every problem we have raised with customer care has been resolved, albeit we just have to wait patiently.

Jason · 22 August 2023