5/5
TrustpilotViewing experience
We have had an excellent viewing with Tony, very informative, well prepared and was able to answer our questions about the property, credit to the office.
Trusted Agent profile · Bournville
Verified
Oulsnam Bournville reviews
★★★★★
864 reviews across 3 platforms
235 Mary Vale Road, Bournville, B30 2DL
Oulsnam's office in Bournville, at 235 Mary Vale Road, is rated 4.7 out of 5 across 864 reviews on three platforms, including 105 Google reviews rated 4.9.
Reviews
Every review we hold for the Bournville office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotBournville Birmingham
Staff member was very nice and helpful including the manager with the purchase of the house and I would certainly recommend others who are interested in purchase.
Agent replied · 28 May 2023
Thank you for your positive review, we hope you have settled well in your new home.
2/5
TrustpilotAbrasive sales manager
I found the sales manager abrasive and felt s/he was more supportive of the buyers rather than us, (who had engaged her and were paying the fee).
Agent replied · 28 May 2023
We are really sorry to hear you felt that way. Unfortunately, the Freehold purchase being dealt with by another solicitor caused delays & we were genuinely just trying to keep your sale together during a difficult time.
5/5
TrustpilotWe received great customer care
We received great customer care, really helped us out no matter how minor the question was. Happy to be in our house we set our hearts on.
Agent replied · 28 May 2023
Thank you for your kind review and we are so happy that you managed to get the family home you wanted. We all hope you are very happy there!
5/5
TrustpilotFive Star Service
From the initial valuation to completion of sale, Oulsnam staff were professional, friendly and efficient. They had excellent knowledge of the area and a wealth of experience at each stage of selling a property. Their communication with me was spot on and I trusted their judgements completely Thank you Oulsnam Moseley couldn’t fault you.
5/5
TrustpilotExcellent service
The communication from the Droitwich office was excellent. They chased up all parties regularly and were instrumental in getting the sale over the line. I would definitely recommend.
5/5
TrustpilotExcellent service
Excellent service from start to finish. All staff were so helpful. Nothing too much trouble for them.
5/5
TrustpilotVery good service and information
Very good service and information. Felt like they were trying to get the best outcome for me.
5/5
TrustpilotExcellent staff
Excellent staff, explained clearly the options available and any implications, whether in person or over the phone. I would recommend them to anyone selling a house.
Agent replied · 28 May 2023
Thank you for your 5 star review. Customer service is on the top of our list of priorities so we appreciate your feedback.
5/5
TrustpilotExcellent service
Excellent service. Very patient and understanding. Kept us in the loop and supported us all the way. This included the purchase of our new property too.
Agent replied · 28 May 2023
Thanks for your five Star Review! We were really pleased to help with your move!
5/5
TrustpilotWe had excellent service throughout…
We had excellent service throughout from Oulsnam at Droitwich. Both when selling our property and buying our new one. We could not recommend them enough. Amazing
Agent replied · 28 May 2023
Thank you kindly Mr & Mrs Edge, we are so pleased you bought and sold through us and wish you all the future happiness in your new home!
5/5
TrustpilotThey are prompt and professional
They are prompt and professional. The pictures on the brochure were thoughtfully taken. They sincerely tried to get a realistic price. They were trustworthy.
4/5
TrustpilotInformative and Helpful
They were very informative about potential purchasers and the communication was really good
Agent replied · 26 July 2023
Thank you Liz, we are happy you were pleased with the service we provided and appreciate you taking the time to write us a review, all the best
5/5
TrustpilotWe have rented a house through this letting agency
We have rented a house through this agency and the entire process has been carried out by Kathryn, with great patience, professionalism, and giving an almost immediate response to my queries. We are very grateful to you for the whole process.
4/5
TrustpilotAlison showed me around for the second…
Alison showed me around for the second viewing of this property.Informed, engaged, responsive, courteous - thoroughly professional.First rate.
5/5
TrustpilotNew begginings Our experience with the team at…have been great with
Our experience with the team at Oulsnams Redditch so far has been very good. We are still in the process but are glad to say we have a Sold sign up. The girls have been good as go betweens with our buyers too.
5/5
TrustpilotCheerful and helpful service always.
Cheerful and helpful service always.From the initial visit by James to the continued contact with Lauren, we have been kept informed at all the stages of our sale. Having lost our first sale during Covid, all the staff at Oulsnams have been supportive, efficient and professional during the stressful process.
5/5
TrustpilotFriendly and very help with with my…
Friendly and very help with with my move into the new property.
Agent replied · 28 May 2023
Thank you for your review that is much appreciated.
5/5
TrustpilotConfidence Inspiring!
Professional no gimmick approach, regular communication and an urgency to ensure all parties reach completion in a timely manner.
5/5
TrustpilotJust amazing people at church Road.
Just amazing people, happy, never a problem when u call then, nothing is to much trouble happy to say I wouldgo to them everytime.
Agent replied · 28 May 2023
Thank you so much for your 5 star review. We aim to provide excellence and provide the service to our customers that we ourselves would expect to receive. We hope to help you again at some point in the future.
5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with Robert Oulsnum’s service. From the outset, the team demonstrated outstanding professionalism, with friendly and helpful staff guiding me through the entire process. What an amazing team.
5/5
TrustpilotEfficient service
All members of the Bromsgrove branch were very helpful, always professional and extremely efficient when dealing with the sale of my mother property.
Agent replied · 28 May 2023
Thank you for leaving us a five star review it is greatly appreciated. We are really happy to hear you were happy with the service we provided.
5/5
TrustpilotGood communication throughout the sale…
Good communication throughout the sale process and very professional service.
Agent replied · 25 November 2023
Your 5 star review is much appreciated. Thank you.
4/5
TrustpilotQuick response to mails.
Quick response of staff.
Agent replied · 25 November 2023
Good afternoon, thank you for your review. That is much appreciated.
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