Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleEdit: Please limit your statements to verifiable, documented facts. Public claims that are not supported by evidence and which undermine the legitimacy of my reports are not accurate.
The report from the company you hired yourselves confirmed defective windows and the presence of moisture in the bathroom floor. These are not unfounded claims, but documented defects.
For clarity, following a Council inspection, a Hazard Awareness Notice was issued. The notice records that the windows are required to be weather-tight and watertight. This requirement is set out in the Council’s documentation.
I would also like to clearly state that the problems began to escalate once I started formally reporting them. From that point onward, communication from your side significantly deteriorated, my messages went unanswered and my reports were ignored. This is a material fact that cannot be overlooked.
In response to the suggestion that delays were due to difficulties in arranging contractors, I must emphasise that this does not reflect the actual sequence of events. I first reported the issue with the windows in August. In September, the property was visited by the landlord’s representative to assess its condition. In October, I followed up to ask when the issue would be resolved, I received no response. It was only in December, after a continued lack of communication and progress, that I was compelled to report the matter to the Council.
Had communication from your side been conducted in a consistent and responsible manner, the matter would not have needed to escalate. When a tenant repeatedly seeks updates regarding reported defects and receives no response, situations of this nature are the inevitable result., , , , , , , , , , , , , , , , , , , , , , , , -
My experience with Roberts Ltd has unfortunately been very disappointing. The flat we are renting has several serious defects which were reported to the agency multiple times, yet no effective repairs have been carried out.
The windows are poorly insulated, even when fully closed, you can feel a strong cold draught, and the temperature in the children’s room drops very quickly, sometimes even down to 17°C after the heating is turned off. The bathroom flooring is damp and has developed mould, which is a result of a leak from the flat above. Sharp floor grippers are sticking out from underneath the carpet, creating a safety hazard, my son has already cut his skin on them several times. Some of the kitchen units are crumbling due to moisture and general wear. Additionally, there are exposed electrical wires coming out of the wall, which I consider extremely dangerous, especially in a home with small children.
Despite our reports, our concerns have been minimised or ignored. I do not believe the agency is meeting its obligations as a landlord or providing the standard of accommodation that tenants are entitled to expect.
It often feels like they are simply waiting for us to move out so they can rent the flat to someone else without addressing the issues.
Unfortunately, this is not my first negative experience with Roberts Ltd. Six years ago, when I had a newborn baby, I waited two years for a boiler replacement. During that time, we did not always have hot water or heating, it depended on whether the old boiler decided to work. I repeatedly informed the agency that I had to boil water on the gas stove just to bathe my child, yet the problem was dismissed for years.
A safe, warm and well-maintained home is a basic necessity for every family, unfortunately, Roberts Ltd has not shown professionalism in ensuring such conditions. I cannot recommend this agency.
Lola · 17 March 2026
Agent replied · 17 April 2026
I’m sorry that you felt the need to leave such a poor review of our services. I thought I would take some time to respond to allow us to receive the final observations from the Council‘s visit.
Although you have lived in this property for around seven years it was only relatively recently that some of these points were raised with us.
At the end of the last Summer you identified that the windows were poorly insulated and these as you know are being repaired fairly shortly. This can take a little time as there are procedures that need to be followed when issues like this are reported, visit by us (initial assessment), visit from a damp specialist company as well as quotes that need to be accepted by the Landlord to give us the go ahead to get on with the works. Delays also occur if either the contractor or the tenant are not able to make the days that have originally been booked.
According to Council opinion of the kitchen units, these were cosmetic and not hazardous and did not require any change. The exposed electrical wires are not actually exposed but are visible. There are no live wires sticking out of the wall and again, this is cosmetic as you can see the wires from behind the extractor. These are not dangerous as confirmed by the Council after their visit.
The Council did not measure any damp in the property following their visit. They concluded that there were no serious issues with the property, but the windows could be replaced, which is in hand. In connection with the gripper on the floor, we did visit you when this was initially reported and was addressed. We also had a follow up visit at which point you advised us that there was no further issue with this gripper. We can only deal with issues as and when you report them. Following the Council visit, it has now been agreed that a larger carpet bar will be fitted.
Subsequent to your complaint, you have also reported a problem with the bathroom fan/extractor. Both the Council and an electrician have said that it is in good working order, but the landlord has agreed to fit a self-closing fan extractor as an alternative to prevent back flow of air from the rest of the building as a goodwill gesture. Turning now to your earlier experiences, there was an issue with the boiler, but every time you reported an engineer attended and attempted to repair it. This is common practice until repairs are no longer possible and we can only fit a new boiler when the landlord approves it and gives us instruction. Your complaint suggests that we left you for two years and ignored the issues with the boiler, which is simply not true.
★★★★★ 5/5
GoogleRoberts sold my Partners flat and they were amazing throughout the whole experience. We had instructed different agents before with no successful offers/ buyers. Moved to Roberts, and they found a buyer and got it completed! They were super helpful throughout the whole process and we are extremely grateful for everything they’ve done for us. Thank you Paul & Peter and the whole team at Roberts! Amazing !!
Ellie · 17 February 2026
Agent replied · 17 April 2026
Thanks for your kind words, Ellie. Delighted to be able to assist.
★★★★★ 5/5
GoogleFrom the very start of our property sale/ purchase, Paul and Peter were extremely helpful, knowledgeable and friendly. We were kept fully up to speed with all developments of the process, and where the other parties in the chain were positioned. Paul's negotiating skills were fantastic - the whole journey
was stress free. This is the second time we have purchased a property through Roberts, and thoroughly recommend the team there.
Jon · 11 August 2025
Agent replied · 10 September 2025
Thank you, Jon. We are delighted that Peter and Paul were able to help you. Their knowledge of this area is impressive, as is their customer care skills. Thanks again for your kind words.
★★★★★ 5/5
GoogleExcellent experience with Roberts estate agent. Best first viewing I have experienced as a first time buyer.
Both Paul and Peter were open, communicative and honest and extremely knowledgeable of the property. I really appreciated Paul’s professional advice and support and work with the sellers. High quality service and would highly recommend.
Louise · 29 October 2025
Agent replied · 28 December 2025
Thank you, Louise. Delighted to be able to help you with this and thank you for your kind words. Peter and Paul really do know what they are talking about and have such a wealth of local knowledge. We wish you all the very best and thanks again for your kind words.
★★★★★ 5/5
GoogleI'm so glad that I chose Roberts to sell my property! . Paul went the extra mile to assist time and again when I was unable to , due to me living in London and unable to keep an eye on the property. Great knowledge of the market, advice as to what improvements were required, and saw the process to completion. Nothing was too much trouble for them and I'm happy to recommend them.
PS Sorry i don't post with my full name for privacy reasons.
Travel · 1 October 2024
Agent replied · 22 October 2024
Thanks very much for your kind words.
★★★★★ 4/5
GoogleWe worked with Roberts Sales team to purchase our home. We had several viewings on a couple of properties that were accommodating to our needs.
Peter was fantastic and I would highly recommend asking for him to deal with your purchase. He kept communication flowing and was always on hand to update on the process, exactly what you need in a great agent. Sadly, I cannot say the same for another member of the team whose attitude almost resulted in the sale falling through, hence the 4 stars. If we had worked with Peter from the start this would be a 5 star review as I could not fault him. It was interesting to meet the sellers to find they also believe Peter taking on the sale changed the communication.
JENNIFER · 22 September 2024
Agent replied · 22 October 2024
Thanks for the review, Jennifer and I'm glad Peter was able to see what was an awkward sale through to fruition for you.
★★★★★ 5/5
GoogleRoberts estate agent and more specifically Paul, facilitated our purchase process. Paul was fantastic. Incredibly prompt with emails and was consistently proactive with his updates throughout the entire process. I would highly recommend Roberts Estate agents sales team.
Joshua · 17 January 2026
Agent replied · 17 April 2026
Many thanks for your kind words, Joshua and for your recommendation. Pleased to have been able to help.
★★★★★ 5/5
GoogleRoberts sales team Paul, has constantly been professional, helpful and always obliging, taking me through a difficult 8 months of ups and downs with my property sell. When Paul was unavailable Peter was quick to keep me in the loop or assist with any questions. I've understood what a difficult job it is for the sales team at Roberts so I'm really grateful to them 🤗
Jaynieo · 17 December 2024
Agent replied · 24 December 2024
Thank you. Paul and Peter have consistently provided a professional service over the years and I am pleased that this continued to help you through the difficult months. Thanks again for the kind words.
★★★★★ 5/5
GoogleLiving abroad as a landlord I could no longer keep abreast of the rules and regulations to self-manage letting out my old home and sought out an agent who would not only manage the letting but also be able to guide me through an eventual sale. From the very first contact and phone conversations my experiences with Roberts were entirely positive. By putting my house into their hands, a huge burden was lifted from me. From taking over the tenancy, to ending the tenancy, and then the sale, everything went pretty much as well as one could hope for. Throughout everyone at Roberts was friendly, professional and got the job done. Highly recommended.
Phil · 7 December 2025
Agent replied · 28 December 2025
Thank you very much indeed for your kind review of Roberts.
Thank you very much from all of us here for the opportunity of handling your rental and sale.
All the best to you for 2026.
★★★★★ 5/5
GoogleWe bought our property through Robert’s a number of years ago and had the pleasure of dealing with Peter who made sure it all went through swiftly. Fast forward to this year where we decided to put our property on the market and decided to go with Robert’s again. Paul’s photography skills got the right type of buyers very quickly in for viewings and Peter’s communication throughout was exceptional. It took a little longer than planned (only by a couple of months and through no fault of Robert’s) but Peter was continuously updating us and chasing further down the chain.
Thank you, this made what could have been a very stressful sale, completely stress free.
Terri · 11 January 2024
Agent replied · 11 June 2024
Thank you so much Terri for your glowing review. I'm so glad that Peter and Paul were able to offer and deliver such a service to you. Thank you again for your kind words.
★★★★★ 5/5
GoogleI’ve purchased my property through Roberts, Paul was handling the sell and Peter was always well informed of any updates in case Paul was not available. They both were very helpful, professional and kept me in the loop at all times. Great service, would highly recommend their service to any buyers.
Sylwia · 17 April 2025
Agent replied · 10 January 2025
Many thanks for the kind words, Sylwia. Paul and Peter have consistently provided an excellent service between them over the last decade or so and I'm glad that you were able to benefit from their experience, too. Happy New Year and thank you again.
★★★★★ 5/5
GoogleI recently used Roberts to sell my flat.
I can’t thank them enough for the support and communication I received through the process. Continuously professional, and accommodating. Paul is a first class agent, helping and guiding me through the sale, always on hand to support me when required. I would hugely recommend and will using them in any future property sales I have.
Katy · 8 October 2024
Agent replied · 22 October 2024
Paul is indeed a first class agent and I'm glad he was able to help you with your sale, Katy. Thank you for the kind review.
★★★★★ 5/5
GoogleRoberts Property Sales Agency dealth our mater with efficiency and professionalism, going above and beyond to make sure our dream of having a home becomes a reality. We would like to mention Mr. Peter Seear for being friendly, helpful, dedicated and extremely patient. He was there for us to answer all the questions, provided us with very useful information and guidance. We strongly recommend the company.
Daniel · 17 February 2026
Agent replied · 17 April 2026
Thank you, Daniel. We are pleased that Peter was able to help you through this process.
★★★★★ 5/5
GoogleBought from Robert’s back in 2010 and sold the same property in 2024, Paul is great to work with, has a very positive attitude to the whole process and made it an easy decision to return again and complete the sale 14 years after the original purchase. Would really recommend the sales department as a whole.
Anthony · 17 December 2024
Agent replied · 24 December 2024
Thank you for the kind words - and for coming back to us!
★★★★★ 5/5
GoogleWe sold our property through Roberts estate agent, who were very helpful throughout, they have a good knowledge of the properties they sell. They maintained good contact with both seller and buyer, where some agents only do this for their client - this proved important during the uneven part of the sale when it could have just failed. They always were quick to assist with the other estate agent's enquiries whenever necessary, and solicitors. In addition, they gave a good lead to a reliable and right priced removal firm. We would certainly recommend them, as they also helped us get a good sale price, and of course, move to our new home which we are very pleased with. Many thanks to Peter and Paul at Roberts.
Z · 13 September 2023
Agent replied · 11 June 2024
Thanks so much for your kind words. Our Sales Team are indeed very good at what they do and I'm delighted that they were able to help you.
★★★★★ 5/5
GoogleWe have just sold a flat through Roberts. Peter Seear and Paul Penny have proved themselves to be efficient, kind, friendly and diligent. They managed to find a buyer at a difficult time for estate agents and were in constant touch to help keep the sale moving. They are excellent at returning calls, ironing out problems and reducing any stress that sales can bring about. I recommend Roberts without hesitation. Thank you Peter.
Alex · 12 December 2023
Agent replied · 11 June 2024
Thank you, Alex, for your kind recommendation. It is fair to say that Peter and Paul are very good at what they do as borne out by their recent Gold winner in the British Property Awards. Of course we are grateful for your review and also, of course, for your business.
★★★★★ 5/5
GoogleWe have recently moved into one of Roberts properties, and they have been absolutely fantastic. From the moment I walked into a viewing to picking up the keys, all of the lettings team were professional and the communication throughout the whole process was great. Roberts made the process as quick and smooth as possible. We are very happy both with our new home and with the service we continue to receive from Roberts. Massive thanks to Ash, Poppy, Hayley and Jonathan!
Harley · 10 June 2023
Agent replied · 11 June 2024
Glad to be able to help, Harley! Thanks for you kind words. We are very proud of our team here at Roberts, both sales and lettings.
★★★★★ 5/5
GoogleWe are new to Dorset and recently bought a property in Bournemouth via Roberts. We all know how stressful and worrying sometimes these can be.
Peter handled the deal on behalf of Roberts. We must say that he was extremely professional and very competent. Peter was very helpful with frequent updates and timely interventions. We never felt like we were alone in this. We wish all estate agents were like him !
Many thanks to Peter and Roberts!
Irina · 10 June 2023
Agent replied · 11 June 2024
Many thanks for your kind words. Yes, we are very lucky to have Peter and Paul running our Sales operation and I'm pleased that they were able to assist you to your satisfaction. Thanks again - and good luck in your new home.
★★★★★ 5/5
GooglePeter dealt with a very difficult buyer and solicitor while selling my mum's house in the most professional way, he made sure everything went so smoothly. he also liased with my mum's solicitor brilliantly, all in all it was a seamless sale. also I'd like to say how friendly they were and how nothing was too much trouble keeping us informed every step of the way. thank you Peter for all you did.
Ashleigh · 13 October 2023
Agent replied · 11 June 2024
Thank you for your kind words. I'm glad Peter was able to make the process a little less stressful for you.
★★★★★ 1/5
GoogleI rented with Roberts for just over a year and a half and I wish I never did. I wish I could say these guys are great and recommend them but I can't and I can't even say that overall I had a pleasant experience because quite frankly I dont feel I did. There was problems since the beginning with the lack of communication. I partly blame myself because if I had read half of these reviews and done my research I wouldn't have rented through them. I found certain staff members extremely unhelpful and incredibly rude. They don't return your calls and they can't accept any responsibility. If I spoke to people the way certain employees did to me at work I wouldn't have a job! Issues took a while to get resolved and half of the maintenance team who came out to resolve these just moaned to you about Roberts and how terrible the service they provide is!! Shocking. For anyone thinking of renting with Roberts, I strongly recommend you do your own research and if you do chose to rent through them do your own inventory the minute you're in and consider accepting the fact that the likelyhood your getting your full deposit back at the end of the tenancy is slim. Albeit they probably will find a reason to take this from you which talking from my own personal experience I found unfair. Overall, I learnt the hard way and recommend you look elsewhere for your own peace of mind and sanity.
Melissa · 17 December 2024
★★★★★ 5/5
GoogleI purchased a property through Roberts around 10 weeks ago, everything about the process from their part was very professional and proactive. Both Peter and Paul were helpful, courteous and got me through a tricky move on a tight timescale. They are a pleasure to work with!
Esther · 17 December 2024
Agent replied · 24 December 2024
Thank you, Esther. That is very kind. We are delighted that Peter and Paul were able to assist.
★★★★★ 5/5
GoogleI have used Roberts to buy and sell my properties and have used them to rent my properties for many years. I have always found them to provide an excellent service. I have recently sold one of my properties as part of my long term retirement strategy and Peter & Paul have been brilliant, particularly Peter going the "extra mile" as my purchaser had her sale fall through three times and needed extra help and guidance on many occasions. This definitely helped keep my sale alive. They know their stuff, having an extensive knowledge of the Bournemouth housing market in terms of both sales and rentals - wouldn't hesitate to recommend them and will definitely be using them to sell the next one in the future.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 25 August 2022
Agent replied · 11 June 2024
Thanks for your kind words, Gary. The team here are indeed very knowledgeable of the local area and indeed on top of the minefield of legislative changes thrown at us on the lettings side. I'm delighted we are able to help you. Thank you for your continuing business and again, you kind review.
★★★★★ 5/5
GoogleRoberts did exactly what they were asked , and sold my property . The staff on the Sales team were first class , courteous and efficient. Their management of the property was an added bonus and enabled information to be sourced very quickly . Overall I am delighted with all aspects . Since they had taken over as management agents things had been run smoothly & efficiently. I warmly commend their approach .
Tony · 29 July 2025
Agent replied · 25 August 2025
Thank you, Tony, for your kind words and recommendation.
★★★★★ 5/5
GoogleJust sold my house through Roberts. Peter was excellent throughout. He made the process run very smoothly, he was friendly and upbeat but honest enough to give well judged advice on the market and the issues with the sale. He chased for the buyer and myself and went that extra mile to get the transaction resolved to everyone's satisfaction. When I am looking to buy again I would certainly use Roberts.
Angela · 10 June 2023
Agent replied · 11 June 2024
Many thanks for your review and your kind words. People think of Roberts as a "student letting agency" but we are so much more than that! Thanks again for taking the time to review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
