Trusted Agent profile · BOURNEMOUTH
★★★★★
70 reviews across 1 platform
19-21 Castle Lane West, BOURNEMOUTH, BH9 3LH
Palmer Snell's office in BOURNEMOUTH, at 19-21 Castle Lane West, is rated 4.1 out of 5 across 70 reviews on 1 platform, including 70 Google reviews rated 4.1.
Every review we hold for the BOURNEMOUTH office, from every platform, shown as written. First names only.
5/5
GoogleShahob provided a fantastic service culminating in the purchase of the property. Would highly recommend
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad the best experience with Palmer Snell, would not hesitate to use them again. Especially Amelia she was lovely to deal with.PositiveProfessionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent customer service, helpful every step of the way. Kept in contact and updated.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMost unreliable estate agent in the town. Best people for misleading and misguiding Telling you something on the viewing and you discover something else on the paperwork after you do mortgage valuation and mortgage offer you discover that what they told you about the service charge it’s all wrong and a lie
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
2/5
GoogleWe made the mistake of not talking things through when we put our house up for sale. A If we had done so we would have discovered we wanted different outcomes. I want to dowbsodownsize
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAdam, Tom, Amelia and Kerry along with anyone else in the office were excellent. They remained professional at all times despite some very disturbed contributing factors from a third party. They still managed to sell my property and I would definitely use them again.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat communication. Excellent service.. the only downfall about estate agents in general is the pictures they take of properties make them look 3 times bigger than they are. That's the disappointing part.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would like to thank all the staff at this branch, who made a very complicated move simple and quick. Everyone at the branch was always professional, knowledgeable and efficient, but most of all genuinely helpful and caring. If we ever move again we would not hesitate in using this team again!
Thank you Nick for your wonderful 5* review of our local Palmer Snell team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to the whole team. Best wishes, Scott
5/5
GoogleApproached them for help with a free valuation and they could not have been more helpful. Very pleasant and professional all round and generous of giving of their time and assistance.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
2/5
GoogleTerrible. We put in asking price bid and were told we the highest bidder and then suddenly it’s gone, no sealed bids etc. Insider trading? These guys have a line in dealing with builders etc beware. FCA need to investigate!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleTop Quality Service, all staff are extremely professional, polite, always happy to help, attentive, quick, effiecient. I can highly recommend them. They go above and beyond expectations. Exceptional customer service.
Hi Pauline Thank you for your lovely 5* review for the branch. The team really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
5/5
GoogleA great service from Amelia, Kerry and the rest of the team at Palmer Snell , from my initial enquiry all the way through to moving into my new home. Thank you
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
Googletried to register my details. the guy spent more time trying to push me for a mortgage that i already have rather than actually telling me about properties. i thought estate agents were suppose to deal with houses?
Hi James, Thank you for taking the time to leave us your comments. I am sorry if this has been your experience, however, should you wish to discuss further your concerns, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleBrilliant service from Charlotte at Palmer Snell when looking for a property. Really helpful, prompt and great knowledge of the area. Would defiantly recommend to anyone, very progressional!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
GoogleGavin, the financial consultant based here is excellent, friendly, professional and very helpful.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDidn't actually go in but if it's anything like the others I would be confident of using their services.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleGot messed around by an unorganised unprofessional team.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMegan and kayleigh were absolutely amazing they went above and beyond for us .. we could not be happier definitely recommend
1/5
GoogleCompletely incompetent use at your peril
Good morning, I am very sorry to see this. It is imperative that all of our customers receive a 5* service at all times and I extend my sincere apologies that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and I would like to thank you leaving this review. If you would like this issue to be looked into further please send more details, including the property address, to customercare@countrywide.co.uk. Many thanks again. Regan.
5/5
GoogleRating only, no written review.
Many thanks for your 5* review.
5/5
GoogleRating only, no written review.
Thanks Miles!
5/5
GoogleRating only, no written review.
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