Palmer Snell Castle Lane reviews in BOURNEMOUTH

★★★★★ 5/5

Google

A massive thank you to Shahob Sayaran for assisting my in my buying process. Shahob found me the perfect property off market, and got me in there within a day and the offer was accepted the following! Without him I would not have found such a perfect property. He went above and beyond to make sure the property was right for me, and kept me well informed through the process. Also a big thanks to Chantel and Paula for helping chase the solicitors up and navigating me through the process. I highly recommend Palmer Snell Castle Lane.

Zak · 16 December 2025

★★★★★ 5/5

Google

We sold our house through Palmer Snell, Castle Lane from start to finish the team were excellent, very professional; Chantelle, Adam, Rebecca to name a few (sorry if I missed anyone). Post offer, we worked with the Sales Progressor, Paula who was outstanding. From the start Paula kept in regular touch giving updates along the way. Communication was great. Everything was going well and then just prior to exchange, our solicitors license was suspended by the Solicitors Regulatory Authority. Palmer Snell (thank you Adam!) found us a new solicitor. We then found ourselves in an unprecedented situation. Paula worked tirelessly to have our file transferred from the law regulators nominated “caretaker” to our new solicitor (this was no small task; multiple calls, emails and constant follow up) and once transferred she went above and beyond, consistently communicating and following up with all the other solicitor’s involved and other estate agents to push our sale and purchase to completion for which we are very grateful. Paula was absolutely amazing! I miss our daily phone calls - she probably doesn’t :) Thank you all Palmer Snell Castle Lane!

Heidi · 17 October 2025

★★★★★ 5/5

Google

Both Anna and Stephan were very helpful in showing me round a place which I didn’t get, but they were very accommodating all the same. Stephan even went out of his way to book me a viewing on his day off, so I’m very grateful for that.

Joe · 26 February 2026

★★★★★ 5/5

Google

We couldn't have asked for a better experience....! Palmer Snell Castle Lane West Branch have sold our property in July 2024... Adam Sarson, Shahob and the team at Palmer Snell have been a pleasure to deal with regarding our purchase and the sale of our property. The team have always been prompt with feedback and attentive. They have handled the sale of our property professionally and we would highly recommend their services. The team and Shahob especially have been very proactive throughout the process and have presented our property well. Shahob has kept us informed regarding viewings and as a result of his efforts, achieved a sale for us. Thank you Shahob and all the team! Mr& Mrs Altier

Sarah · 26 March 2025

★★★★★ 5/5

Google

My experience was mixed with PS. We felt like we had to chase a lot in the early days and had mixed feelings when we went back on the market (as our chain had fallen apart) with the marketing strategy we were persuaded to try. However, when we got to the end and Paula Barnes was assigned to us then we were very happy with the service. Paula checked in regularly and called or emailed when she said she would. We were very happy to have her in our corner at the end. She was a great communicator and would highly recommend her. She got the job done!

Sarah · 26 March 2025

★★★★★ 5/5

Google

I would highly recommend Palmer snell they were brilliant with us , especially chantel she made our whole experience stress free. We purchased the property through palmer snells auction and it was such a smooth process , fast completion , great communication from the auction team and Chantel . We would definitely highly recommend this route for someone if looking into buying a property or even going through their auction properties .

Sofi · 9 April 2026

★★★★★ 5/5

Google

Everyone I came in contact with at Palmer Snell was amazing. They were the estate agent who contacted me most and found a range of properties for me to view. I feel like I was always their first priority and they were very kind and helpful answering all my questions and letting me know the next steps. Purchasing my first home was less stressful than I anticipated because I had a great team of people working on my behalf and I feel they took the stress away so that I could enjoy the process of finding my forever home. I would highly recommend Palmer Snell Castle Lane West above all other estate agents in the Bournemouth area. If you are looking for a home, just save yourself some time and come here! They really are in your corner!

Sara · 26 January 2026

★★★★★ 5/5

Google

I recently purchased a property via Palmer Snell who managed the process from viewing through to completion. Despite numerous difficulties beyond their control, they persevered and provided excellent assistance. In particular, I want to thank Paula Barnes who consistently went above and beyond in helping us throughout the process, as well as Shahob Sayaran who was a pleasure to deal with.

Daniel · 2 April 2025

★★★★★ 5/5

Google

Adam and team was such a fantastic help in helping me find my dream home. He is went above and beyond to answer all questions and was very polite and friendly too. Highly recommend 100%🌹👍 …

Hedi · 16 December 2025

★★★★★ 5/5

Google

I would give more stars if I could! We had our house up for sale just before Covid with Palmer Snell and another company, but Palmer Snell got us far more viewings. We had to take it down due to Covid. 2 years on, we decided Palmer Snell was the one to try again with. Thank goodness we did! Chantel is a god send!! She has been there since the beginning for anything we may need and has been professional and prompt throughout. Had plenty of viewings from the off, and sold in just under 2 weeks! They smashed it! Would not hesitate to work with Palmer Snell Castle Lane again, especially Chantel! Thank you to the whole team for being great and a big shout out to Gavin the mortgage advisor for the help of buying our next property too!

Danni · 26 March 2024

★★★★★ 5/5

Google

I had my house on with another agent who was unfortunately unable to sell my property, out of the blue Alanna knocked on my door claiming she thought she had the perfect buyer potentially lined up, I have heard this before and to start with didn’t believe it however I had nothing to loose……. 2 weeks later my property was sold …… she was professional and polite and kept me informed all the way !!!!! I would recommend Alanna and Palmer Snell to anyone !!! I just wish I went to the to start with!!

Anthony · 26 March 2024

★★★★★ 3/5

Google

We had a mixed experience in buying through PS. There seemed to be a lack of knowledge about house buying terms and at times some staff appeared unprofessional. One team member was always very polite and helpful and acted when they said they would. The Sales Progressor was also prompt in taking action and courteous.

Sarah · 2 April 2025

★★★★★ 5/5

Google

I cannot recommend Palmer Snell Castle Lane enough. Paula is amazing, incredibly kind and helpful. A joy to deal with :)

Kirsty · 26 February 2026

★★★★★ 5/5

Google

Chantel, Shabs and the team were very helpful and quick at securing us a new buyer after our previous sale fell through. They were passionate and friendly at every viewing and were always quick to help with updates throughout the process. …

Emily · 23 July 2025

★★★★★ 5/5

Google

The team at Palmer Snell have been great, Thank you to Paula Barnes who was particularly good at communicating with me with regular clear updates. The process was a little convoluted at times but I’m certain Paula’s tenacity in regularly …

James · 23 July 2025

★★★★★ 5/5

Google

Viewing arranged quickly, excellent communications. Stephan was very professional and friendly. Hope to find our dream home soon.

Alexis · 26 January 2026

★★★★★ 5/5

Google

The whole purchase process went smootly. Verry positively surprised. The team have been great. Thank you to Becky, Chantell, Shahob. Big thank you to Paula Barnes for timely and just enough communication to keep everything on rails.

Sebastian · 16 July 2025

★★★★★ 4/5

Google

Stephen was very friendly and helpful when showing us round a couple of bungalows

Finn · 26 January 2026

★★★★★ 5/5

Google

Purchase of Our first house and Palmer snell delivered a five star service. From the first call with Shahob to completion day, we had a great experience with Palmer snell. From Gavin(the mortgage advisor), Adam (the manager), Paula Barnes (the sales progressor), Shahob ( the sales negotiator) it was great service and experience. Our purchase of the property was a long journey with lots of ups and downs but at last we reached there, Hoorraaay. All the best for the future and thanks again.

Aneesh · 21 May 2025

★★★★★ 4/5

Google

After signing on with a local independent agent who had no time for late appointments, phone calls, or follow ups I gave these guys a go as Tom was my second choice. Knowing they work late and had an in house progress chaser, I decided it was worth the extra £600 in order to sell during the stamp duty holiday. Buyers came and went, solicitors were painfully slow and panic up and down the line set in for timely completion. Sadly though once a sale was agreed their once a week progress chase was not enough. Yes it was mayhem during a pandemic though Adam was hopeless and made things up and Tom was too busy. Kelsey however was the unsung hero, even though it wasn't her job, she thankfully took the reigns, so gets five stars. I probably drove her mad but she diligently bent over backwards to help my inexperienced buyer with a cheap as chips cowboy solicitor push things through. She went above and beyond to the point of ringing round on her days off. So well done Kelsey, you brought up the stars for this branch...all on your own.

Melanie · 26 March 2022

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Paula Barnes from Palmer Snell for her exceptional support throughout the sale of my property. The process was far more complicated and time-consuming than anticipated, and there were moments when I considered pulling out due to the frustrations along the way. However, Paula’s unwavering commitment and dedication made all the difference. From the moment the sale was agreed, she kept me informed with regular updates and worked tirelessly, especially during the final weeks, putting in more than 100% effort to ensure the sale was completed. I am truly thankful for Paula's assistance, and I have nothing but praise for her professionalism and support during this challenging time.

Anarchism1 · 28 March 2025

★★★★★ 1/5

Google

Viewed a house we really liked, and the agent encouraged us to put in an offer, telling us we were in a strong position, even though there was already another offer on the table. We took time off work to go through their finance checks and speak to their mortgage advisers, only for them to completely ghost us afterwards. It’s clear they used us to drive up the other offer. Anastasia Ricketts handled this incredibly unprofessionally. Don’t sell your house through this agency, they don’t have your best interests at heart. Our offer was higher than what the house ended up selling for!

Catalina · 26 March 2025

★★★★★ 5/5

Google

Where to begin ... I had my property on the market with PB for 3 months, in that time I had 2 viewings. one day I get a hand written letter from Adam at Palmer Snell trying to get my business, I called Adam straight away and secured a package that worked for both of us. Before my property even went live with them, I had Shahob and Anastasia calling everyone they could think of and subsequently arranged 4 viewings within 2 days, one of which resulted in an offer today. It is still early days, but I have every confidence in the staff here that this will go through, or if it doesn't, then I know they will find someone else very quick. I wish I went here in the first place, they have been incredible from the start! I am soooooo grateful for that little hand written note through my door! Thank you all :)

Samantha · 26 March 2025

★★★★★ 5/5

Google

I purchased my first home with Palmer Snell and I couldn't have asked for a more straightforward and stress free process. Amelia looked after me from the initial viewing right the way through to completion. She was quick to respond to any queries I had and was very professional throughout. It's a daunting prospect buying your first home, but Amelia and the team at Palmer Snell couldn't have made it any easier and made it an overall positive experience from start to finish - very thankful and wouldn't hesitate to use Palmer Snell in the future!

Ryan · 26 March 2021