Palmer Snell Castle Lane reviews in BOURNEMOUTH

★★★★★ 5/5

Google

The whole purchase process went smootly. Verry positively surprised. The team have been great. Thank you to Becky, Chantell, Shahob. Big thank you to Paula Barnes for timely and just enough communication to keep everything on rails.

Sebastian · 16 July 2025

★★★★★ 4/5

Google

Stephen was very friendly and helpful when showing us round a couple of bungalows

Finn · 26 January 2026

★★★★★ 5/5

Google

Purchase of Our first house and Palmer snell delivered a five star service. From the first call with Shahob to completion day, we had a great experience with Palmer snell. From Gavin(the mortgage advisor), Adam (the manager), Paula Barnes (the sales progressor), Shahob ( the sales negotiator) it was great service and experience. Our purchase of the property was a long journey with lots of ups and downs but at last we reached there, Hoorraaay. All the best for the future and thanks again.

Aneesh · 21 May 2025

★★★★★ 4/5

Google

After signing on with a local independent agent who had no time for late appointments, phone calls, or follow ups I gave these guys a go as Tom was my second choice. Knowing they work late and had an in house progress chaser, I decided it was worth the extra £600 in order to sell during the stamp duty holiday. Buyers came and went, solicitors were painfully slow and panic up and down the line set in for timely completion. Sadly though once a sale was agreed their once a week progress chase was not enough. Yes it was mayhem during a pandemic though Adam was hopeless and made things up and Tom was too busy. Kelsey however was the unsung hero, even though it wasn't her job, she thankfully took the reigns, so gets five stars. I probably drove her mad but she diligently bent over backwards to help my inexperienced buyer with a cheap as chips cowboy solicitor push things through. She went above and beyond to the point of ringing round on her days off. So well done Kelsey, you brought up the stars for this branch...all on your own.

Melanie · 26 March 2022

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Paula Barnes from Palmer Snell for her exceptional support throughout the sale of my property. The process was far more complicated and time-consuming than anticipated, and there were moments when I considered pulling out due to the frustrations along the way. However, Paula’s unwavering commitment and dedication made all the difference. From the moment the sale was agreed, she kept me informed with regular updates and worked tirelessly, especially during the final weeks, putting in more than 100% effort to ensure the sale was completed. I am truly thankful for Paula's assistance, and I have nothing but praise for her professionalism and support during this challenging time.

Anarchism1 · 28 March 2025

★★★★★ 1/5

Google

Viewed a house we really liked, and the agent encouraged us to put in an offer, telling us we were in a strong position, even though there was already another offer on the table. We took time off work to go through their finance checks and speak to their mortgage advisers, only for them to completely ghost us afterwards. It’s clear they used us to drive up the other offer. Anastasia Ricketts handled this incredibly unprofessionally. Don’t sell your house through this agency, they don’t have your best interests at heart. Our offer was higher than what the house ended up selling for!

Catalina · 26 March 2025

★★★★★ 5/5

Google

Where to begin ... I had my property on the market with PB for 3 months, in that time I had 2 viewings. one day I get a hand written letter from Adam at Palmer Snell trying to get my business, I called Adam straight away and secured a package that worked for both of us. Before my property even went live with them, I had Shahob and Anastasia calling everyone they could think of and subsequently arranged 4 viewings within 2 days, one of which resulted in an offer today. It is still early days, but I have every confidence in the staff here that this will go through, or if it doesn't, then I know they will find someone else very quick. I wish I went here in the first place, they have been incredible from the start! I am soooooo grateful for that little hand written note through my door! Thank you all :)

Samantha · 26 March 2025

★★★★★ 5/5

Google

I purchased my first home with Palmer Snell and I couldn't have asked for a more straightforward and stress free process. Amelia looked after me from the initial viewing right the way through to completion. She was quick to respond to any queries I had and was very professional throughout. It's a daunting prospect buying your first home, but Amelia and the team at Palmer Snell couldn't have made it any easier and made it an overall positive experience from start to finish - very thankful and wouldn't hesitate to use Palmer Snell in the future!

Ryan · 26 March 2021

★★★★★ 5/5

Google

Shahob delivered excellent service throughout the entire process, promptly answering questions, supplying key information when needed, and offering relevant additional services. Paula also delivered great service by regularly providing updates in a calm, professional manner, ensuring things moved along smoothly.

Oscar · 26 February 2026

★★★★★ 5/5

Google

Where to begin ... I had my property on the market with PB for 3 months, in that time I had 2 viewings. one day I get a hand written letter from Adam at Palmer Snell trying to get my business, I called Adam straight away and secured a package that worked for both of us. Before my property even went live with them, I had Shahob and Anastasia calling everyone they could think of and subsequently arranged 4 viewings within 2 days, one of which resulted in an offer today. It is still early days, but I have every confidence in the staff here that this will go through, or if it doesn't, then I know they will find someone else very quick. I wish I went here in the first place, they have been incredible from the start! I am soooooo grateful for that little hand written note through my door! Thank you all :)

Samantha · 15 October 2024

★★★★★ 1/5

Google

Very low level of customer service, my sale completed at 12.30 it took palmer snell 2.5 hours to ring me an inform me of this, not impressed with the attitude little to no interaction throughout the sale I would not recommend to anyone, if you find a property with them ask the vendor to put it on the market with another agent and you might get somewhere.

Nick · 26 March 2025

★★★★★ 5/5

Google

I found Paula to be an excellent communicator and a true professional. They kept me informed every step of the way, always responded promptly to my queries, and went above and beyond to support me throughout the process. Their attention to detail and genuine care for my needs made the entire experience much smoother. I would definitely use Palmer Snell again and recommend them to anyone.

Monja · 26 March 2025

★★★★★ 5/5

Google

Excellent Service and team work , got all required support from the team to get us the right house.Special Thanks to Amy for patiently arranging viewing for as many properties as possible to help us find the right one

Anju · 26 March 2024

★★★★★ 1/5

Google

Unprofessional and we will never use them

M · 11 August 2026

★★★★★ 5/5

Google

I am currently purchasing through Palmer Snell and I would like to give a massive shout out to Chantel-Louise Parton who has been amazing throughout. She has been very good at communicating and dealing with my questions and I would recommend her to anyone.

Lucy · 24 May 2023

★★★★★ 5/5

Google

Very professional, easy to work with and great at getting the job done! We worked with Gav and Kelsey and they were fab 💪 …

Adam · 26 March 2024

★★★★★ 2/5

Google

Terrible estate agents. So unhelpful and genuinely felt like they didn't care. Viewed a property and showed alot of interest, made a call to make a 2nd viewing the day after was told I'd get a call back from Amelia and never heard. Sent an email that same evening asking some questions, still have never had a response to that. Eventually got the 2nd viewing booked and then when it came to the day I rang to confirm to be told it hadn't been confirmed with the vendor and that they would let us know when we could get booked in. Left it a few days and as hadn't heard asked my partner to call up as I was fed up of getting nowhere, to be told that it's been sold. Such a shame that the service wasnt what it should have been and don't want to deal with Palmer Snell again.

Hazel · 26 March 2023

★★★★★ 5/5

Google

We recently moved and used Palmer Snell at Castle Lane for our sale. A big thank to Amelia and the team and a special mention for Kerry our sales progressor who was nothing short of fantastic throughout the whole process.

Paul · 26 March 2022

★★★★★ 5/5

Google

After being very nervous about selling my flat again due to a bad experience with a different estate agent last year, Parmer snell have absolutely blown me away. Chantel has seriously taken every spec of stress away and handled each part of the process so far very professionally. Her communication is impeccable! Thank you for making this process so far stress free.

Amelia · 26 March 2024

★★★★★ 5/5

Google

Palmer Snell Agency Bournemouth branch is good. Helpful, friendly and professional staff. Senior sell progressor Kerry is a bonus! We have amazing experience with her job with no a single complaint. Big honest thanks Kerry.

Jo · 26 March 2022

★★★★★ 5/5

Google

Excellent service from all the staff. Caring and supportive regarding the sale of my mothers property, made a stressful experience manageable. Highly recommended Thank you

Helen · 26 March 2023

★★★★★ 5/5

Google

All the staff were very friendly and extremely friendly. Very quick and dealing with any questions I had

Greg · 17 September 2025

★★★★★ 1/5

Google

I trusted Palmer Snell with selling my property. On one of the viewings, without me being present as I had given them my key, breakages took place. This included cracking 2 tiles on my bathroom floor. A tumbler was also cracked so it was quite obvious this had been dropped on the floor. It doesn't take a brain of Britain to know it was Palmer Snell or somebody they were showing round. Adam Sarson came on the phone today and gave me a load of attitude and denied it was anything to do with Palmer Snell. I'm disgusted and will be taking this matter further! I would thoroughly advise anyone to give Palmer Snell a very wide berth!!

David · 26 March 2021

★★★★★ 1/5

Google

Rude, arrogant and unprofessional. The manager Adam Sarsons and his lacky Tom have been marketing the property below mine and decided rather than using photographs of the garden belonging to that flat they would use photos of my garden instead. Misleading and a misrepresentation of the property they are trying to sell. When approached regading this they were rude, dismissive, arrogant, they lied and wrote a false statement to cover their own backs. Their area complaints manager made sure the photographs were removed after the manager lied serveral times and said it had already been done. They have now put a video of my garden up. Typical representation of all that gives estate agents a bad name! Avoid like the plague! Infact avoid like Covid!

Ali · 26 March 2021