Mr Green Estate Agents reviews

★★★★★ 5/5

Google

Thanks to the Mr Green team, and in particular Simon and Phoebe, who got our property sale over the line for asking price. Professional and informative service throughout and we felt well supported throughout the process. The other agents involved on either side of the chain were not quite as helpful! But Simon and Phoebe did alot of the legwork dealing with them and going over and above. 2nd time we have used Mr Green. Would certainly use again.

Adam · 26 March 2026

★★★★★ 5/5

Google

We just completed on our dream family home through Mr Green and more specifically Sam Rieb-Smith. From the first enquiry Sam was attentive, professional, knowledgeable and transparent . He kept his vendor at the forefront but also had our interest at heart. He was really easy to get along with and has a relaxed non pressurised demeanour and never used any sales tactics. He made the whole process easy and was always available and able to deal with a tricky stakeholder in my wife ;) Couldn’t recommend Sam more

Darryl · 16 February 2026

★★★★★ 1/5

Google

⭐ 1 Star My experience with Mr Green was extremely disappointing and stressful. As a tenant, I was treated poorly and my feedback regarding property maintenance was disregarded. Despite reporting issues well in advance, the necessary maintenance was neglected. To make matters worse, the landlord tried to blame me for general wear and tear and attempted to take my deposit to cover these costs. I dealt specifically with Simon at Mr Green, and during a critical time when I had a baby on the way, my tenancy was unexpectedly ended without providing any solution for a new rental, leaving me in a very difficult situation. Throughout this ordeal, Simon made rude and derogatory comments towards me, which was both unprofessional and hurtful. Mr Green helped to escalate the issue with my deposit in response to wear and tear on the floor tiles, attempting to hold £1000 for wear and tear on just two bathroom tiles. I had to put in a lot of effort and provide substantial evidence to get my full deposit back through the Tenancy Deposit Scheme. Mr Green did nothing to assist in this process and instead continued to be uncooperative. While I anticipate Simon Ward at Mr Green will attempt to discredit this review by claiming they do not recognise the situation or the comments made, I can assure you my account is genuine. I have documented evidence and communication records to support my claims. My experience with Mr Green was very bad, and I would not recommend their services to anyone. They failed to provide basic property maintenance, showed a lack of empathy, and acted unprofessionally throughout my tenancy.

Digital · 22 August 2024

★★★★★ 5/5

Google

We were very pleased with the service the team at Mr Green provided. We sold and bought our property through them and felt they really held things together, even when we lost a buyer in our chain. Both the sales director Sam Bickley and boss man Simon were great at keeping us up to date, but also being honest with their assessments, meaning untimately we are now living in the house of our dreams. Thank you to everyone at Mr Green!

Henry · 6 September 2025

★★★★★ 5/5

Google

Sam Bickley was recommended to me by a friend who had a smooth sale of their flat in the same building as me. Sam was professional throughout, and with the help of the team, I had on average, weekly viewings of my property all through the winter months during a very flat market. No doubt helped by excellent pictures and right move advert. Sam provided regular updates and I never had to chase him for a progress update. When it came to a successful offer acceptance, he ensured the chain could function smoothly- there were a few twists and turns that Sam managed very professionally, and calmly. Well done to Sam and the team (with help from Jo) for getting it over the line. I was happy with the price I got for my property especially given the market. Strongly recommend to anyone local.

Claudia · 5 September 2025

★★★★★ 5/5

Google

We recently relocated to the area and unexpectedly saw a property that we loved, so contacted Mr Green. We were connected with Sam who is a Director at Mr Green, who was fantastic. He was very open, genuinely interested in getting to know about us and our position. The process was incredibly easy, if we ever had a quick query or wanted to check something with the buyer Sam and his team supported this. It made the process so much easier for both parties and the vendor equally had a great relationship with Mr Green. I’d highly recommend using if you are after a local agent that knows the area, who will treat all parties fairly and operate in a transparent way. I cannot recommend them highly enough to friends and family!

John · 30 June 2024

★★★★★ 5/5

Google

We are blessed to have Mr Green as our estate agent. Starting from the moment we moved in till the minute we checked out, they had been showing us sincere support in every aspect. Their prompt response and helpful advice made us a lot easier. Thanks to the professional team, especially Keiron and Lucy we had been working through. I guess the rest of the team is just the same, only we didn’t have a chance working with the others. Wish Mr Green every success in the future.💫✨

Stella · 11 July 2025

★★★★★ 5/5

Google

Ellie is genuinely the best letting agent I’ve ever dealt with. I worked in property for almost 20 years and would’ve been so lucky to have Ellie working with me. She’s professional, kind, efficient and simply the best. Ellie - thank you for all your help, your customer service is second to none and can’t wait to deal with you again in the future! Excellent communication and ability to connect with clients. Your boss is exceptionally lucky to have you.

Aimee · 23 March 2024

★★★★★ 5/5

Google

We’ve used Mr Green to sell two of our properties now and we could not recommend them enough. This time we had Rachel dealing with us and she made the whole process effortless. Her communication at every point of the process was outstanding and she kept us up to date as well as constantly pushing things forward to mark sure we exchanged and completed quickly. We can’t thank her enough for making what can be a very stressful experience, so smooth sailing. Thanks Rachel and Mr Green 🥰

Becki · 24 December 2023

★★★★★ 5/5

Google

I can't thank Rachel at Mr Green enough for the work, help and support she has provided during my move process. There were a few ups and downs due to a difficult market, but she was always there pushing things through, helping me with options and making sure I was finally able to buy my house. She is always positive and knowledgable and goes the extra mile every time. If it wasn't for her tenacious hard work, I don't believe I would have managed to get the sale and purchase of my house done. I'm forever grateful. Thank you Rachel! Ellen Courtney

Ellen · 24 December 2023

★★★★★ 1/5

Google

If I had to sum up my tenancy with Mr. Green in a couple words it would be uncaring and hazardous. We had issues on day 1 that we reported and had to chase and chase, and escalate to get solved. Emails felt less like communicating with someone, and more like screaming into the dark abyss praying for someone out of the 3 or 4 people you emailed to respond with something that might help. The previous tenants left the place with a rat infestation that took over a month to resolve, forcing us to close off our kitchen and treating it like a biohazard lab. For around half a year our hob was a constant fire hazard as several times an hour it would spark without our intervention and on occasion a spark flew out and landed on the floor. Thankfully there was no leaking gas otherwise I guess I wouldn't be writing this. It does not take a degree in chemistry to understand that a constant undesired spark going off in your home is a huge fire hazard. Even the simple things that were cheap and easy would take weeks to months to resolve. It is almost like no one cares and the only way to get things done is by pestering and pestering. I’m not sure where the breakdown is, and I absolutely do not believe Mr. Green is 100% at fault. There absolutely is a failure of responsibility by the landlady, who has been shocking. Everything is the cheapest bodge job possible when it comes to her costs but when any costs could land on us it is far above market rate. In fear of Big Brother, I unfortunately cannot elaborate. Mr. Green may want to give another pass, or several to their internal systems for errors and readability. Not sure light blue text on light green passes any sort of readability benchmark. I wonder how many more months it will take the team there to remove our numbers and emails from their systems as we still get messages asking us to pay our rent. Even though we’ve been gone for over a month. Towards the end of the tenancy and beyond Mr. Green’s staff utilized scummy tactics in an effort to have us pay more money to the landlady than we wanted. As a tenant, Mr. Green is absolutely not your friend, they are only on the landlady's side, they do not care about you! To summarize, I guess as always, you are just gambling. Maybe you will get a nice house and maybe the people at Mr. Green will actually give a shit… Or maybe you will get a house with rats, fire hazards ruled by a slumlord who only cares about extracting as much as possible from the renting class. I guess it is finally over, thanks for nothing.

Ian · 12 May 2025

★★★★★ 5/5

Google

I found all the team at Mr Green both professional and helpful in the sale of my property I was particularly impressed with the excellent communication and advice throughout the process. The marketing was excellent, loved the photos. The review of the property and it's location gave an incisive description was also excellent. All of which helped in it's sale. Thanks to Sam along with all the guys at Mr Green for a great job.

Alan · 24 December 2023

★★★★★ 5/5

Google

Brilliant. Phoebe & the team are lovely, friendly, efficient and just so good at their jobs! Everything was handled swiftly and professionally. They had potential buyers through the door within days, and offers on the table immediately afterwards; their follow-up service, liaising between us and the buyer, between offer and exchange/completion, was second to none. Phoebe also provided us with invaluable advice on our onward purchase even though it was with a different agent. I can’t recommend highly enough.

Vicki · 26 August 2023

★★★★★ 5/5

Google

I experienced a really great service from Mr Green Estate Agents selling my flat. The photos were amazing, a really personalised brochure made up for the flat, and excellent communication from the team. Dan from the team has been updating me consistently, offering advice after a quite a big issue with a management company, and has been really supportive. Would highly recommend and am pleased to say that my sale completed. Thank you all.

Gemma · 24 December 2023

★★★★★ 5/5

Google

We have just sold our home in Pokesdown with Phoebe from Mr Green. We moved over to New Zealand 3 years ago and finally decided it was time to fully commit and sell up the house in the UK. We were worried about the logistics of this being on the opposite side of the world with a significant time difference that makes even simple tasks a challenge. Phoebe was the first estate agent that we contacted to get back to us on our enquiry. She has been fantastic in communicating with us, even at at the silly hours required, through the whole process. She was extremely helpful in organising access for cleaners, surveyors and prospective buyers around the tenants that were living in the house. She really went the extra mile to help us out in every single aspect of the house sale. Thank you Phoebe and the rest of the team at Mr Green!

Jaime · 22 June 2023

★★★★★ 5/5

Google

Jasmine has been fabulous in what has been a particularly long sale/purchase. From the start, great care and consideration was taken when putting our home up for sale - from fantastic photos and virtual tours being created and a brochure that showed our home’s beautiful selling points off perfectly, to the open day, where people were asked to use sanitiser and also asked to remove shoes when going upstairs on the carpets. Through the whole process since finalising the offer, we have always been kept up to date. Jasmine was extremely thorough and prompt, she was also diligent in keeping the rest of the chain updated with any relevant information. Moving house is one of the most stressful life events and Jasmine and the rest of the Mr Green team were top notch. We bought a our first house with them, and have since sold the same house through them as we loved their ethos - a lovely agent to deal with.

Rebecca · 22 June 2023

★★★★★ 5/5

Google

We bought our new home through Mr Green and dealt with Jasmine throughout the process. Jasmine was incredibly helpful and was always available and happy to help answer any queries we had (and there were a lot of queries!) - she helped us understand the purchase and kept us fully updated with the progress. We also had help from Phoebe within Mr Green at several points, if Jasmine was away or unavailable and Phoebe also took a real interest in our purchase, they both seemed to really care. I would highly recommend Mr Green - Jasmine & Phoebe are assets to this Estate Agent.

Matthew · 22 June 2023

★★★★★ 5/5

Google

I am a new landlord so needed all the help from Mr Green that I could get. Ryan and his team have been above and beyond what I expected, always helpful whenever I have a question or concern. Their service has been very efficient and rapid, they resolve any issues that may arise with tenants. I don’t even need to get involved. Client care has been exceptional. I would recommend Mr Green to new or existing landlords or those who want a peace of mind and that little extra that a boutique estate agency has to offer.

Ingrida · 22 June 2023

★★★★★ 5/5

Google

Very good experience, Sam Rieb-Smith is very helpful, professional and on top of everything for the process of everything. Kerry the Sale Progressor kept me informed and making sure things are moving and on track. Mr Green Estate agent has been an innovate experience as a buyer, and differentiate with other estate agents.

Bing · 12 November 2025

★★★★★ 5/5

Google

Jo Miranda was absolutely excellent throughout the purchase of my new property. She was flexible, quick to respond to any queries, and dealt with any issues promptly and efficiently. Jo handled a difficult seller with professionalism and …

Alexandra · 16 February 2026

★★★★★ 5/5

Google

I can't recommend Mr Green highly enough! We found our lovely rental property with them a couple of months ago. Ryan was super helpful and understanding and even helped us find a property that wasn't even on the market yet. Our moving in the process has been smooth and we even got a little welcome pack with some goodies in, which was such a lovely touch! I have never dealt with an estate agent before and had such a good experience, so will be recommending them to everyone!

Jemma · 26 October 2022

★★★★★ 5/5

Google

What an absolute joy to work with such a proactive team who are there to help at every opportunity. It really is true, team work makes the dreamwork. I'm a conveyancer that believes that if we all pull together to help each other, our clients then have great results. I would like to thank Phoebe for being so helpful throughout the whole transaction which completed for our mutual clients today.

Deborah · 26 August 2023

★★★★★ 5/5

Google

Truly remarkarable !!! I was struggling to rent a good home in Bournemouth. Really appreciate the support from Ellie Swyer (from Mr Green Letting). Starting from the home viewing till they handed over the keys to me, There were no struggles. They kept in touch answering all the queries I had without any delay. Truly supportive. Many thanks to Ellie and Mr Green Lettings.

Vijay · 24 December 2023

★★★★★ 5/5

Google

Best Agency ever. Ryan, Keiron, Lucy and the whole team are great. Kind, helpful and welcoming. Shout out to Keiron for exceptional help. I would recommend Mr. Green Agency to everyone.Me and my husband moved to a new property that we are renting a bit more than a month ago and we are very happy with everything. Paperwork was done on time, when we had questions they answered on every one of them as best as they could. We got a welcome pack when we got there to collect the keys, never expected that. It really made our day. We had a bit of a funny start with the gas hob, we didn't know how to start it and Keiron was in our flat in less than 30min after we called. Helped us sort the hob out. I really would recommend them to everyone. Mr. Green Agency the whole team you are the best, thank you for making our life easy.

Zoja · 30 August 2022