Trusted Agent profile · Bournemouth
★★★★★
815 reviews across 3 platforms
168 Tuckton Road, Southbourne, Bournemouth, BH6 3JX
Meyers Estate Agents's office in Bournemouth, at 168 Tuckton Road, is rated 4.8 out of 5 across 815 reviews on three platforms, including 256 Google reviews rated 4.9.
256
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
549
Reviews on Trustpilot
Business-wide
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
TrustpilotMeyers were fantastic right through…
Meyers were fantastic right through from viewings to completion. Emily was with us every step of the way and managed to keep us calm when our conveyancers were driving us to the brink! We couldn't recommend Meyers any more highly.
Thank your excellent review Luke & Rhiannon, we will pas on your kind words to Emily! Mark, Claire and the whole team at Meyers.
5/5
TrustpilotMeyers Estate agents sold my house in…
Meyers Estate agents sold my house in unbelievable time after being on the market with another estate agent for 6 months.Fran was fantastic very professional and helpful I would definitely recommend and use again.
Thank you Nicholas for your review, its refreshing to hear that after 6 months of being on the market with another agent Fran was able to get you sold quickly! All the best Meyers HQ.
5/5
GoogleRussell and George were absolutely fantastic from start to finish. Found us what we wanted and were there to answer any questions. Extremely efficient along with being great guys too. Would highly recommend. Thankyou so much !
5/5
GoogleI dealt with Russell Neal and the service he provided is very appreciated. Application was completed very fast and secure. I will recommend my friends and relatives about Meyers letting. The hospitality of the office staffs also gentle and free to contact.
5/5
TrustpilotFrom initial property appraisal to…
From initial property appraisal to completion we enjoyed a personal and professional service that we have recommended again and again. Richard and Claire kept us fully informed at every stage of proceedings and their commitment is second to none.
Thank you for your kind review Amanda its great to hear about your wonderful experience with Richard and Claire in our Wool branch. Mark, Claire and the whole team at Meyers.
5/5
TrustpilotFriendly helpful team
I have had a great experience renting with Meyers. From the start Amy was flexible and helpful with bookings and follow up questions and since moving in Amy has always responded promptly to any questions or issues we have had.
Thank you for your excellent feedback on our lettings team Harriet, we will certainly let Amy know and give her a pat on the back for all her hard work! Good luck in your new place and let us know if you need anything. Mark, Claire and all the team at Meyers Poundbury HQ.
5/5
TrustpilotExcellent service
Not the cheapest in town but the level of service is way beyond the competition. Henry was excellent, kept us informed and updated regularly. All of the staff we spoke to were friendly, professional and knew their stuff.
Thank you Tony for your honest words. We are glad that our service level lived up to your expectations. Wishing you well. Mark, Claire and the team at Meyers.
5/5
GoogleWould 100% recommend Meyers to anyone considering selling their property - the whole team were brilliant especially Garry, Nicole and Harry!
1/5
TrustpilotAttempting to purchase through Meyers…
Attempting to purchase through Meyers was a terrible experience. This is backed up by the fact that my complaint went all the way through to the Ombudsman, with parts of my complaint upheld by the Ombudsman. Even on the issues that weren’t upheld I received very little support or understanding from Meyers. Finding out halfway through the buying process the car parking space was on a separate lease just shouldn’t have happened and would expect a decent estate agent to do cursory checks of tenure information, instead of trying to bulldoze the sale through. Certainly not moving above expectations. The way Meyers behaved was very pushy and stressful. Sending me text messages saying “this is starting to drag” when I was trying to negotiate/fix issues. I felt constantly under pressure to concede rather than talking through things. Putting words in my solicitors’ mouth when I tried to renegotiate over a bad survey is abhorrent behaviour. Certainly not moving above expectations. Throughout the whole complaints process the way this was handled between the Dorchester Branch and the Southbourne branch was nothing short unprofessional and wasted so much time. My initial complaint was ignored. Throughout the complaints process, there seemed to be no knowledge of how to handle things to the TPOS code of conduct and I had to point out the right way of handling my complaint! Even as this moved through the process with TPOS there was various missed deadlines from Meyers. And despite what Meyer’s was inferring, don’t pull the wool over my eyes, I know the complaints procedure wasn’t on Meyer’s website until around summer 2020 (I know how to access cached websites)!!. Certainly not moving above expectations.What really hurts is that to date, I have not had a meaningful apology from anyone at Meyers especially from the Southbourne branch. Particularly as parts on my complaint were upheld by TPOS. With everything that went wrong and pushy treatment I received from Meyers, I do expect more than a generic letter. Certainly not moving above expectations. Regarding the money rewarded by TPOS, It doesn’t take 4 weeks to do a bank transfer and its clear Meyers’s was doing this out of spite. If Meyers want to call themselves a first-class estate agency, then the above is not it, this is not moving above expectations.
Regarding your comments, as you are well aware the information supplied when selling a property is direct from the seller to us and we had no reason to question the information supplied. Yes, we did try and push your purchase through and respond to your messages in the evenings/Sundays quickly due to the chain and also your needs of wanting to be in before your partners birthday. Which I believe was one of the reasons you withdrew from the purchase because you weren’t able to purchase the flat in time. The compensation paid to you was because of the complaint process at the beginning of the point it was raised but as you rightly pointed out we are now fully in line with the TPOS code, no complaint on how the office acted during your attempted purchase of the property was upheld. Regarding payment of the compensation I believe this was paid within the 28 days as stated by TPOS and at the end of the month when we settle other accounts as well so no need to feel it was done out of spite.- Meyers Estates Southbourne
5/5
TrustpilotProfessional and hassle free
We have had a great experience with Meyers Moordown team. Very professional approach and friendly staff. Every step of the process was carried out in an excellent manner. We decided to sell and buy with the same agency and everything went smoothly and quick - 3 months in total from our house going live on Rightmove to the completion day. We were kept updated whenever a new piece of information would occur. Overall experience was hassle free and great therefore we RECOMMEND this agency.
5/5
TrustpilotDavid and Chris were excellent and…
David and Chris were excellent and really reassuring. They made sure I was updated throughout most of the sales process and went the extra mile to ensure the paperwork was completed. Thank you for all you help :)
Thank you for your great review Sarah, its great to hear about your experience with David and Chris in Southbourne & Christchurch and if you ever need us again please let us know! Mark, Claire and the whole team at Meyers.
5/5
TrustpilotThe Selling Process
The team at Meyers handled the sale of my apartment in Charlton Down with care and professional competence. From the initial valuation, viewings and then through to the final sale, the process was managed well and I was kept informed throughout, via phone calls, emails and WhatsApp. Tom Bell (Senior Valuation Expert) and Pauline Hibberd (Sales Concierge) provided outstanding customer care and went more than the extra mile. This was really appreciated when dealing with the stresses of selling a property during lockdown. I have no hesitation in recommending Meyers to future clients. Thank you for providing such a high calibre of customer service. Mr. P. Kemp
Thank you Mr Kemp for your review, we are so pleased that you felt Meyers went above and beyond expectations selling a property isn't easy but especially through COVID! We will make sure that the team are thanked and those mentioned a personal well done! Meyers HQ.
4/5
TrustpilotHave now bought 3 houses with Meyers
Have now bought 3 houses with Meyers. One in 2016, two in 2021. Good at keeping me in touch with the progress of the sale on most occasions. Really good where the sale was straightforward. I would say very helpful in terms of helping you seek what you're looking for. Generally, don't show you stuff you won't be interested in.Why not 5 stars? I would say they could have been more forthcoming on information regarding the trickier house. It would have left a less bitter taste if they had done so, but I suspect they were worried I'd pull out. The key pick up on the second house was pretty appalling. I had to call to find out how/when to pick up and ended up picking up very late in the day/early eve. I think they should have met me at the property. This was rectified by my picking up the keys effectively at their offices on the third house, but I still had to call to retrieve!!!!! I'm still waiting for the board to be picked up 13 weeks after sale.
Thank you Susan for your very valuable feedback which is very important to us. We will endeavour to take your comments on board to constantly improve our service and appreciate your returning business with Meyers. Thanks Meyers HQ.
5/5
TrustpilotExcellent service.
We have used Myers Estate Agents on two occasions. Both times we have received excellent service. From the moment the valuer came through the door, we knew we were in safe hands. Throughout the selling process we were kept fully informed. Once an offer had been accepted, the team supported us through each step and were always available to answer any of our questions. The whole process was friendly, helpful and at all times thoroughly professional. We would recommend them highly.
Thank you Adrienne for your very kind review, We are so pleased that you had such an excellent service with our Poundbury office and you felt you where in safe hands. We wish you all the best for the future. Meyers HQ.
5/5
TrustpilotUse Meyers....simple as that
Use Meyers....simple as that! All at Meyers were extremely helpful especially Emily and Claire, who kept us informed throughout. Very professional, and always so quick to respond to any queries. Would highly recommend. Thanks again all at Meyers
We really appreciate your review Ricky & Donna. Its great to hear you had a 5* experience with both our POOLE and WOOL offices are very grateful for your recommendation. Mark, Claire and all the team at Meyers Poundbury HQ.
5/5
TrustpilotMeyers Dorchester
Meyers Dorchester are by far the best estate agent in the area. Martin and Harry are friendly, professional and a pleasure to deal with. They sold our house twice due to a break in the chain initially and they sold it within days. Meyers always kept us up to date and always obtained feedback from viewers. I have viewed many property’s with other estate agents and have been disappointed with lack of communication and this is why I would definitely recommend Meyers. They not only sold our property but we’re always on the look out for a new property coming in the market for us! Thank you for all your hard work selling our property.
So pleased we could help and make sure any problems were solved for you. Enjoy your new home!
5/5
GoogleWe have been very happy with all the help and reassurance received from the team at Meyers, especially during the COVID pandemic. Any questions we may have had were answered quickly. I'd like to thank Nicole too for checking the property during these difficult times. We are so grateful and would definitely recommend your services to others. A glowing 5 STARS!PositiveProfessionalism
5/5
GoogleAfter meeting several agents to value our property we went with Meyers based on their professionalism, friendliness, attention to detail and impressive communication. We're very glad we did as our property sold quickly! Dom, Chris, Nicole and the team were superb from beginning to end. We highly recommend them and will definitely use their services again in the future.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotBought through Meyers Blandford
Bought our property through Meyers Blandford. Susie was brilliant; so proactive and positive throughout. Helped tremendously with communication between agents, parties and solicitors and was very generous with her time. Would definitely recommend.
Thank you for your review regarding your experience with Susie in the Blandford Office its great to hear that the transaction was smooth and positive throughout. We will make sure that a Susie gets the gratitude she deserves. Mark, Claire and the team at Meyers.
5/5
TrustpilotAn absolute pleasure to deal with
An absolute pleasure to deal with. We had a few agents come to give us valuations and decided to go through Meyers. I got a better vibe off them than the others. Our agent was Dom in the Southbourne branch and he was honest, polite and respectful. Having dealt with him all the way through I can confirm he is a pleasure to work with; calm, positive, quick to respond , helpful.. we were never made to feel that we were being any bother. Moving house is stressful, especially with 2 young children during lockdown, but Dom's warm manner and non pushy ways made the whole thing go as smooth as possible. We ended up buying and selling through them in the end and were very happy with the way they handled our sale and got a very good price for ours- a lot more than we were expecting and a lot more than some other agents had estimated (one had said we would never get that price for ours!) Would definitely recommend
Glad your move went well. Thank you for your kind comments about our Southbourne team. Enjoy your new home with the family.
5/5
TrustpilotThe team at Meyers were amazing
The team at Meyers were amazing. Bex in particular, was so beyond helpful the whole way through. She kept us informed throughout and was incredibly patient and honest with us.
Wow - thank you for your brilliant review of our Team- that means so much! Mark M CEO
5/5
TrustpilotAmy and Martin were great whilst I was…
Amy and Martin were great whilst I was moving into my new flat, especially during a global pandemic! They got me in quickly and have answered every question I've had so far. Thanks guys :-)
Thank you Rebekah for your positive review and to Martin and Amy in particular we will make sure that your kind words are passed over to Amy and Martin. All the best. Mark, Claire and the whole team at Meyers.
5/5
TrustpilotProfessional and helpful
I dealt with Amy throughout when letting a property. She was always helpful and professional, and went out of her way outside of office hours to help me on move in day.
Great to hear this Mary, we are very proud of Amy here in the office.
5/5
TrustpilotBrad Hansford - Meyers estate agents
From the very start of purchasing our first house Brad was brilliant, very helpful, very professional and nothing was too much to ask. We both cannot thank Brad enough for his help throughout our transaction, always very quick when responding to emails and answering any questions. We can both highly recommend using Brad when buying a house.
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