1/5
View AgentsDo Not Rent A Property Through this Agent
Do not use this agency! I have had so many problems since renting a flat through this company, every time I have rang up I get the response of "we will call you straight back" never to hear off them again. When I first moved in I was promised a mirror to be fitted onto the bathroom wall instead I walked into a wall which wasn't even painted and this didn't get fitted no matter how many times I mentioned it to them even though I was there for 8 months. I spent 2 weeks with no hot water and told the agent who did nothing, so then had to ring the landlady directly! When I moved in the place wasn't clean and it was covered in plaster dust from the new kitchen which was fitted which set off my asthma. It took me a full day to clean the property, and now they are trying to charge me for not cleaning the property when I left even though me and my Mother spent 2 days cleaning and it was in a much better condition when I left than what it was when I entered the property. Then they charged me a £90 check out fee and told me that a unit in the fridge was missing when it was in one of the cupboards, which you would have seen if you checked the property properly as it was a tiny 1 bedroom flat. Next there was a small crack in the fridge salad drawer and when they tried to charge me for two of these when there was only one in the first place, so obviously this report was not carried out properly. They are trying to charge me for a cleaner for £17 and a salad draw for £44 which are £25 online. I am very unhappy with this service and i will never rent or buy a property with this agency nor would I recommend anyone else to. Can someone please contact me as I have asked to raise a complaint to be told there is no complaints department and they have given me a random email address. I am waiting to hear from you.
