Connells Bournemouth reviews

★★★★★ 5/5

Google

We have just finished our first remortgage of our property and had previously paid for a lifetime guarantee of mortgage advise through Connells - which we couldn’t recommend enough. We contacted Connells about it and were promptly given Tia Booth as our new mortgage advisor. Tia is a true gem and a great asset to the team, being very knowledgeable and quick to respond to her emails. Nothing was an issue, even with me sometimes feeling like I was spamming her with emails of me worrying as it was our first remortgage and I didn’t know what to do! At a somewhat stressful time, Tia was our calmness and made the transition run smoothly from start to finish - we can’t thank her enough as we wouldn’t have been able to do it without her :).

Annabella · 11 September 2026

★★★★★ 5/5

Google

Fadilah was very helpful and professional throughout the whole process of finding and securing my flat. She was friendly, responsive, and always willing to explain things clearly whenever I had questions. Moving into a new place can be stressful, but she made the process much smoother and supported me from the beginning until I moved in. Thank you, Fadilah, for your patience, excellent communication, and support. I truly appreciate all your help and would happily recommend you to anyone looking for a property.

Emeka · 11 August 2026

★★★★★ 5/5

Google

If you're a first-time buyer, then we highly recommend using Connells, especially Tia for your mortgage. Buying your first home can be confusing and stressful, but Tia made the whole process so much easier for us. No question ever felt like a silly one. She was always happy to explain everything in a way that made sense, and she even helped us with property searching and purchase price negotiating, which gave us much more confidence during what was probably the most daunting part of buying our first home. Everyone we dealt with at Connells was friendly and helpful, but Tia really went above and beyond. She genuinely cared about helping us rather than just getting everything processed, and that made a huge difference to our experience. We're now in our first home, and we're really grateful for all the support we received throughout the process. We'd happily recommend Connells to anyone buying a home, especially if it's your first.

Alex · 11 August 2026

★★★★★ 5/5

Google

Excellent Service from Connells and Tia Booth I had an outstanding experience with Connells throughout my property journey. The team was professional, responsive, and always willing to go the extra mile to ensure everything progressed smoothly. Their communication was excellent, and they kept me informed at every stage of the process. A special thank you to Tia Booth, whose mortgage advice and support were exceptional. Tia was knowledgeable, patient, and always available to answer my questions. She explained everything clearly, found the most suitable mortgage options for my circumstances, and made what could have been a stressful process feel straightforward and manageable. I highly recommend connells.co.uk⁠( winton, WimborneRoad)and Tia Booth to anyone looking for a professional, friendly, and efficient service. Thank you for making my home-buying experience such a positive one.

Nemo · 11 July 2026

★★★★★ 5/5

Google

Fadilah was absolutely brilliant throughout the whole process of renting out our four‑bedroom house. She went above and beyond on many occasions to make everything run as smoothly as possible, especially when we were not local and unable to deal with issues ourselves. My wife and I would like to personally thank Fadilah for all of her help, dedication, and continued support, it genuinely made the whole experience stress‑free.

Craig · 11 May 2026

★★★★★ 5/5

Google

Fadilah has been an absolute star throughout our letting and moving process, her dedication and patience have been incredible. Our family will remain with Connells for a long time if this level of service will continue!

Iulian · 11 May 2026

★★★★★ 1/5

Google

Somewhat lacking in customer service skills. Enquiry made on a property for sale. First I was asked to ' register ' then asked what our position is regards home ownership, told her that we have just started looking so have not put our property on the market yet, the lady told me the seller only wants ' proceed able ' purchasers , ie, quick turnaround and did we want a valuation. told her we already had a valuation and thanked her, she ended our phone call abruptly. Had I told them we were cash buyers and ready to purchase today her manner and tone would have been a whole load different I'm sure.

Jacey · 12 February 2025

★★★★★ 5/5

Google

Fadilah was really helpful throughout the process of finding a new tenant for my property and ensured I got the right tenants and the best price possible. I would 100% recommend her.

James · 11 May 2026

★★★★★ 5/5

Google

It took some work but I was finally able to rent a property I had my eyes on. Farhan was helpful during the entire process. He was communicative, a quick responder to my questions and tried to help during any complications.

Sorush · 11 January 2026

★★★★★ 5/5

Google

Cooells sold my house for me in a very short time ,everyone in the shop in winton were so very helpful and without there help I would have never managed it at all, I have no problem in recommending connells to all friends and family fantastic service ,well done to the whole staff

Chris · 20 September 2026

★★★★★ 1/5

Google

Imagine booking a viewing, struggling to hop in the taxi (£7) with my two crutches only to be left stranded at the property, in the cold and in pain, with no message until we asked for an update which was followed by an email 10 minutes after the viewing time saying "we may need to reschedule". I'm going to be in bed the rest of the day for this? thanks Connells for thinking of disability first xoxo

Ali · 21 January 2026

★★★★★ 5/5

Google

We’ve had such a positive experience working with Tia throughout our mortgage process. She was incredibly knowledgeable, patient, and supportive from start to finish. No question was ever too much trouble, and she always made sure we understood each step clearly. Thanks to her guidance, the whole process felt far less stressful than it could have been. We’re so grateful for all of her help and would highly recommend her to anyone needing mortgage advice.

Richard · 13 December 2025

★★★★★ 1/5

Google

If I could rate them 0 stars I would. Holy hell, don't touch this branch with a barge pole. Didn't really know very much about the rental property we were viewing. Evaded every question following us applying. Moved the latest move in date forwards by 3 weeks (which they knew was outside of our timeframe) after taking money for the holding deposit. Used a referencing company that are rated incredibly poorly and just messed us around for days. Hardly communicated with us for weeks, and gave patronising and unhelpful answers when they did. And then decided the day before we were due to collect the keys (bearing in mind we hadn't seen a tenancy agreement at this point...) that the property had been undervalued and the landlord wanted an extra £100 a month in rent. What an absolute joke.

Abbie · 24 August 2025

★★★★★ 5/5

Google

Sincere appreciation for the outstanding service provided by the Connells team, particularly Summer Excell and Stephen Raye, in facilitating their house rental process. Your professionalism and responsiveness from the initial inquiry to the final agreement. Special thanks are extended to Summer Excell for her consistent and prompt communication, and to Stephen Raye for ensuring a smooth and efficient process. Thanks Connells team

Emma · 16 April 2024

★★★★★ 5/5

Google

Met with a young lady Tia Booth who managed to make the entire process so easy simple and comfortable where we expecting stress Tia just made it all happen for us in what felt like a blink of an eye! I will recommend Cornell’s and especially Miss Booth to anyone looking for mortgage advice! 5 stars are not enough thank you!

Peter · 16 April 2024

★★★★★ 5/5

Google

I highly recommend Shaznay if you would like a very professional experience. Shaznay was very officiant, knowledgeable and was happy to answer any questions. She kept me updated along the way so i wasn’t in the dark about anything which i appreciated a lot. If you’re debating on using Connells then ask for Shaznay, you won’t regret it!!!

Lucy · 16 April 2024

★★★★★ 1/5

Google

I regret to say that our experience with Connells has been extremely disappointing. We initially chose them to help sell our property, but unfortunately, the service has been far below expectations. From the very beginning, there was a consistent lack of communication and inconsistency in the service provided. Despite multiple attempts on our part to address these concerns, the level of communication remained unsatisfactory. We were promised consistent communication from the start, but this never materialised. When we raised this issuse at the start, we were told it was due to significant staff shortages at the time, but this excuse did not make up for the lack of service we received. They never answered their calls when we tried to contact them, and we were often left in the dark about the progress of our property. Additionally, we never received feedback from viewings, which is crucial when selling a property. The last two viewings were the only ones we received feedback on, and this was only because we had to complain to the manager about the lack of communication. Even then, the feedback provided was not detailed or helpful in any way. This lack of responsiveness and feedback ultimately led us to the decision to terminate our agreement and move forward with a different agent. It’s unfortunate that we had to take this step. But based on our experience, I would not recommend Connells to others.

MELCF28 · 24 February 2025

★★★★★ 5/5

Yell

Professional, honest, friendly and reliable

Thomas and Lola were with us from the start. I found them both to be honest and professional. Really lovely and friendly people. Would highly recommend these two for any future enquiries and would definitely go to them if ever needed for advice.

KimM-563 · 9 September 2024

★★★★★ 5/5

Google

Shaznay was absolutely wonderful and is a huge credit to this company! She was able to answer any questions I asked and was extremely helpful and knowledgeable throughout the entire process. I will definitely be recommending Connell’s to family and friends due to the service I received.

Louise · 16 April 2024

★★★★★ 5/5

Google

Thank you so much Hettie for all your hard work with selling our house. Hettie is very friendly and good at her Job, she made sure that everything was done as quick as possible and kept us updated all the time and did lots of chasing. Thank you so much for helping us sell our house and thank you Josh too, who was also really good

Claire · 14 June 2022

★★★★★ 5/5

Google

I would like to say big thank you for Fadilah. From start to finish she was super kind and helpful with all my queries. I couldn’t be more happier with service i received

Zivile · 16 March 2026

★★★★★ 5/5

Google

I honestly could not fault the whole experience I had with Holly Ponter at Connells she has been a great help answered all my questions and put all my concerns to ease. I would not want to use another agent after dealing with Holly. Overall the best experience I have had with an estate agent!

Sammy · 19 August 2025

★★★★★ 5/5

Google

100% recommend Shaznay Lewis for all your wants and needs at Connells! Her knowledge is second to none and her bubbly, friendly personality made me feel at ease throughout the service she provided. Thank you so much Shaznay

Ella · 16 April 2024

★★★★★ 5/5

Google

Connells have been really efficient and helpful thanks to Shaznay Lewis. She was excellent at chasing up the solicitors and keeping the process moving. She was very efficient and friendly which made the experience more pleasurable.

Tyler · 16 April 2024