Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAn absolute DISGRACE! LANDLORDS & TENANTS BEWARE
Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.
T · 24 July 2017
★★★★★ 1/5
TrustpilotOnly gave 1 star because I had to
Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.
Rachel · 6 June 2017
★★★★★ 1/5
TrustpilotLOWTON BRANCH LET DOWNS!!!
Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!
Lee · 13 May 2017
★★★★★ 5/5
Trustpilotbridgfords Washington
I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.
Gemma · 23 October 2019
★★★★★ 5/5
GoogleTracey was really amazing throughout!
YA · 17 April 2023
★★★★★ 1/5
TrustpilotPoor communication
Poor communication, all words no action.
Matthew · 15 July 2025
★★★★★ 1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
Faith · 6 July 2018
★★★★★ 1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
Sus · 17 August 2023
★★★★★ 1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
Nicola · 27 June 2019
★★★★★ 1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
Sabrina · 29 August 2024
★★★★★ 5/5
GoogleDecided to try and sell our flat by auction instead of going through the usual Estate Agent route and found Town and Country service excellent
Mathew explained everything clearly at the start and gave us a recommended value and suggested guide price. Any issues arising were dealt with by Tracey at the office very efficiently and we actually sold prior to auction date
Linda · 25 October 2021
★★★★★ 1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
Nancy · 20 September 2021
★★★★★ 5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
Dean · 11 March 2024
★★★★★ 5/5
GoogleSold my house which had fire damage through Town and Country. Matt gave me a very comprehensive and honest appraisal of the property and explained the process thoroughly. Received an offer to sell pre auction which I accepted and was very happy when exchange of contracts happened soon after. Wouldn't hesitate to recommend using Town and Country to sell your house.
Evelyn · 11 October 2021
★★★★★ 1/5
TrustpilotWorst letting agent ever Wakefield branch
One of the worst estate agents to deal with when we rented a property. The Wakefield branch staff were awful to deal with and made us feel like liars. We are currently going through a complaints procedure with them and they are withholding our deposit due to the fact that they are incompetent and got paperwork incorrect. I hope the landlord has learned a valuable lesson using them!!
Miss · 3 December 2019
★★★★★ 1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
Kieron · 19 July 2018
★★★★★ 1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
Alan · 29 August 2019
★★★★★ 3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
Douglas · 8 June 2017
★★★★★ 5/5
GoogleThis is my first time at this company and the team were so helpful before and after sale of the property , with plenty of support and advice.
my mind was put at rest at all the time and nothing much to worried.
I am very happy and giving 5 star .
Sylvia · 25 October 2022
★★★★★ 1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
Daniela · 4 February 2021
★★★★★ 1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
Megan · 27 July 2020
★★★★★ 5/5
GoogleMatthew, Tracey & the team were brilliant in orchestrating the sale of our apartment, achieving a pre auction sale for us at the price we needed. We left them to it, they sorted everything leaving us to concentrate on our move. Would wholeheartedly recommend to anyone.
Palms · 17 April 2023
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
Jason · 23 March 2024
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
Tracey · 18 December 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
