Trusted Agent profile · Bournemouth, Christchurch and Poole
★★★★★
355 reviews across 2 platforms
Oxford Point, 19 Oxford Road, Bournemouth, BH8 8GS, Bournemouth, Christchurch and Poole, BH8 8GS
Town & Country Property Auctions South Ltd's office in Bournemouth, Christchurch and Poole, at Oxford Point, is rated 2.6 out of 5 across 355 reviews on two platforms, including 85 Google reviews rated 4.9.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.
1/5
TrustpilotCan't recommend Bridgefords as a future…
Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.
4/5
TrustpilotBrand New Listing on a New-built House
Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.
1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
5/5
GoogleI recently made my first property purchase, and I couldn’t be more pleased with the experience. A special thank you to the team at Town & Country, particularly Tracy, for their exceptional support throughout the entire process. Every time I had a question, Tracy was quick to clear it up, and her email replies were always instant, which really helped to ease any concerns. From guiding me through the auctio process, to ensuring a smooth and seamless transaction all the way to completion, Tracy and the team were there every step of the way. I truly appreciate all their help and professionalism. Thanks again to everyone at Town & Country for making my first home purchase a success.
Thank you for your feedback and we are so pleased you are happy with your new property! Congratulations again
5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
5/5
GoogleI recently made my first property purchase, and I couldn’t be more pleased with the experience. A special thank you to the team at Town & Country, particularly Tracy, for their exceptional support throughout the entire process. Every time I had a question, Tracy was quick to clear it up, and her email replies were always instant, which really helped to ease any concerns. From guiding me through the auctio process, to ensuring a smooth and seamless transaction all the way to completion, Tracy and the team were there every step of the way. I truly appreciate all their help and professionalism. Thanks again to everyone at Town & Country for making my first home purchase a success.
Thank you for your feedback and we are so pleased you are happy with your new property! Congratulations again
1/5
TrustpilotDisrespectful and Desperate, Data Breach
We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.
1/5
Trustpilotwould not recommend this company to any…
would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
5/5
GoogleI would just like to say a big "THANK YOU" to Tracey Salisbury for her help in the conveyance of my late parents property, it was a very difficult time for me as I had just lost my wonderful long term partner Linda. Tracey went the extra mile and nothing was too much trouble, I nearly pulled out of this sale as the stress piled on but thanks to Tracey who made everything possible with a successful transaction
1/5
TrustpilotGot bored of chasing them
Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.
5/5
GoogleWe have recently made our first purchase at auction. The team at Town & Country helped and guided me through the process leading up to the auction, and after we won the property they helped ensure a smooth transaction all the way up to completion. Thank you to everybody at Town & Country for their service, particularly Tracey for her help and support throughout!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotNegative experience unfortunately.
Negative experience unfortunately.While they sold my house and met their contractual obligations, the communication and service from Pauline was poor.Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman.The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”.Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter.Based on other Macclesfield position reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then.One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process.
5/5
GoogleTracey Salisbury has been fantastic to deal with during the auction process. Was always happy to answer questions or find out more information when needed. Tristan who did the viewing was friendly and helpful and kept me up to date with my questions from the viewing. Friendly team. easy to work with. clear on costs and fees. Highly recommend.
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
1/5
TrustpilotStalybridge branch over promised under achieved
Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.
5/5
TrustpilotNikki Curry is best state agent in…
Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services
1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
5/5
GoogleI had a really good experience with Town and Country. I sold a property at auction through them and found them to be very helpful throughout. We accepted a pre auction offer and the sale went through smoothly. I'd use them again, thanks to Mathew and the team.
1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Town & Country Property Auctions South Ltd's Bournemouth, Christchurch and Poole office has 355 reviews across two platforms: 85 on Google, 270 on Trustpilot (across the whole business).
Town & Country Property Auctions South Ltd Bournemouth, Christchurch and Poole is rated 2.6 out of 5 across all 355 reviews, and 4.9 out of 5 on Google from 85 reviews.
Town & Country Property Auctions South Ltd Bournemouth, Christchurch and Poole, Oxford Point, 19 Oxford Road, Bournemouth, BH8 8GS, Bournemouth, Christchurch and Poole, BH8 8GS.
