Trusted Agent profile
★★★★★
165 reviews across 1 platform
6 Poole Hill, Bournemouth, BH2 5PS, Bournemouth, Christchurch and Poole BH2 5PS
Smart Home Rentals Ltd's Bournemouth, Christchurch and Poole office at 6 Poole Hill is rated 4.0 out of 5 across 165 reviews on 1 platform, including 165 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
5/5
GoogleGood Communication and our property 3 Seahaven we stayed was lovely and spotlessly clean. Nice call on Day 2 to make sure everything was ok, which it was, complementary supplies were sufficient. The only niggle was the agent turned up 20 mins before the 10am check out
We are pleased to hear you enjoyed your holiday and hope to hear from you again soon. Your comments have been noted in regards to the check out.
4/5
Googlereally enjoyed our stay at flat 2,holmdene court , 2 cambridge road, bournemouth , flat was very spacious and very well maintained,parking on its own grounds, with finishing touches milk tea bags ect, was a home from home , bournemouth is a lovely place to visit ,
Thank you for comments, it is lovely to hear your had such an enjoyable stay. The owner appreciates your kind words. We hope to welcome you back again soon.
3/5
GoogleI'm andrea cristich and I think I need a second trip before I'd hate any such beautiful country and beach access though uncaring it after my finger grazed a single star and while adding three doesn't help either for I've yet to see the place once.
Thank you for your comments Andrea, it appears you may have misunderstood our Google page. We are a holiday letting agency located in Bournemouth offering self catering accommodation to those visiting the area. So if you do decide to explore the Jurassic coastline, relax on our beaches or explore the New Forest please bare us in mind for somewhere to stay!
4/5
GoogleHired holiday flat for a week at the end of July and service was excellent with a follow up courtesy call a couple of days in to check everything was fine. Text message reminder to put out the wheelie bins was a nice touch too.
Thank you Mr Gilmore for taking the time to leave a lovely review. We appreciate your kind words and we look forward to welcoming you back.
5/5
GoogleWe have stayed at the Boltons four times and each time we have had a fabulous holiday. The pool is fantastic for the children and location is ideal for town beach and Westbourne. The service from Smart Home Rentals is second to none.
Thank you for your lovely words, the team appreciate your kind comments. We look forward to welcoming you back again next Summer.
4/5
GoogleWe spend a lovely week in Bournemouth at Pippen House. It was clean and comfortable with easy access to the beach. We look forward to going back again next year!PositiveQuality, Professionalism, Value
Thank you Matthew for your review of Pippin House in Bournemouth. We look forward to welcoming you back next year and we are pleased you had an enjoyable holiday.
4/5
GoogleWe stayed at 10 Elumhurst last week. An ideal location close to the beach and Westbourne, this apartment is well appointed and comfortable. It is the third time we have stayed here and we hope to return. Bournemouth Beaches are helpful and efficient.
Thank you Judy for your lovely feedback. We look forward to welcoming you back again soon!
5/5
GoogleWe had a lovely weekend in Bournemouth. The house was fabulous and the view from the end of the garden spectacular.The agency was swift to reply to emails and whilst there was an initial miscommunication about the keys, this was swiftly resolved. We also had a fuse blow, and again this was resolved professionally and quickly. We will definitely be returning.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBrilliant customer service!!
Thank you Bart for your kind feedback!
5/5
GoogleWe had an amazing time on our recent break, apartment was lovely and a great location. Smart Home Rentals were friendly, efficient and professional at all times, will definitely use them again.PositiveResponsiveness, Quality, Professionalism
Thank you Molly for booking Daintree through us. We are glad you enjoyed your stay and we hope to welcome you back to Bournemouth soon.
5/5
Google2nd time visiting the Boltons apartments lovely place to stay clean tidy and bonus a pool to.easy 15 min walk to Beach / town.only downside is u don't want to leave after a week By the sea lovely stay.
Thank you Emma for your lovely feedback. It is great to hear you had a lovely holiday and did not want to leave! Flat 2 and Flat 3 will be the only flats available for holiday bookings in 2018 so please do not hesitate to contact us as soon as possible so we can reserve your dates should you be returning. We look forward to hearing from you.
4/5
GoogleGreat location for access to the beach: good size apartment with parking. The apartment could do with being decorated as there was chips and holes in some of walls and ceilings.Trip typeVacationTravel groupFamilyRooms: 4Service: 4Location: 4
Thank you for booking with us, it's been a pleasure to have you as a guest. We have forwarded your feedback to the property owner as potential improvements. We hope to welcoming you back to Bournemouth.
5/5
GoogleA well located apartment with everything we needed. Smart home were a very good company to deal with responding promptly to any queries and very pleasant people. Would definitely use them again.Trip typeVacationRooms: 4Service: 5Location: 5
Thank you for booking with us. It was a pleasure to have you as a guest. Please note that returning customers qualify for discounts when when you book with us again. We look forward to welcoming you again soon! SHR
4/5
GoogleThe flat was a little gem and close to the beach. It was small but clean and the kitchen was fully equipped. We had a wonderful time .
Thank you Eva, we appreciate your feedback and very pleased that you enjoyed your stay. We very much look forward to welcoming you back to Bournemouth, hopefully soon! SHR
1/5
GoogleI had a very bad experience with them,i would suggest people not to take their service, they are liar and unprofessional, i never seen such an agency telling lies like them,👎👎👎👎 …
5/5
GoogleWe will soon be enjoying our 5th stay at The Boltons - we can't wait! The accomodation is very well appointed and the location is perfect, easy walk to the beach, the town or the other way to Westbourne.
Thank you for your lovely feedback Jane, we look forward to welcoming you back very soon!
3/5
GoogleReturning customer to Bournemouth beaches. stay at the boltons and love it. Really friendly staff and the accommodation was lovely. the house was lovely and clean and the pool was great addition to out stay. Would recomend to other.
Thank you for your kind words, we look forward to welcoming you back this Summer.
5/5
GoogleWe stayed at the Southbourne property Astral house for the fifth time. As always the accommodation was excellent and local amenities were very good. Would strongly recommend. Looking forward to another stay this year.
Thank you for your kind words, the team appreciate your feedback. It is great to hear you had another enjoyable stay at Astral House! We look forward to welcoming you back in the future.
5/5
GoogleIt was wonderful aprtmant. Home away from home. Everything you need is available. Smart holiday staff are awesome they do their best to make your vacation enjoyable.Trip typeVacationRooms: 5Service: 5Location: 5
Thank you for your kind words and for booking a holiday home with Smart Home Rentals. We hope you enjoyed your time in Bournemouth and we would be delighted to welcome you back again soon.
5/5
GoogleBrilliant customer service!!
Thank you Bart for your kind feedback!
5/5
GoogleStayed at 3 seahaven , sandbanks. Lovely apartment with a nice balcony to people watch and stone's throw from the beach!! Rebooked for the new year!! Would recommend bournemouth beaches as very friendly service.....
Thank you for your kind words, we are pleased to hear you had such an enjoyable time and we look forward to seeing you again in December.
1/5
GoogleThey sent my home keys to a wrong address! I had to chase for apologies and 6 months later I’m still chasing the payment for the keys lost!Trip typeBusiness
Hi Ewelina, thank you for the feedback. We are sorry to hear you were disappointed. We have been trying to get hold of you initially to arrange the keys postage, we are sorry to hear that they were lost in the post but we agreed to cover the cost of the keys. The refund was processed as soon as it was administratively possible. Once again we are sorry for the inconvenience. SHR
4/5
GoogleWonderful location, with a 5 minute walk to beach and top of town. We've booked here for the last 8 years as we love the fact it has its own outdoor pool.
Thank you for your comments. The Boltons block was repainted and carpets professionally cleaned throughout prior to Summer 2015, if there are other areas you felt required attention please do not hesitate to inform us so we are able to offer recommendations to the owners. We look forward to welcoming you back this Summer.
5/5
GoogleA very pleasant apartment. Roomy and well equipped. Wonderful sea views from the decking area at the rear of the garden. Perfect location, short walk to the beach and Bournemouth town centre.
Thank you for your lovely comments, we are pleased you enjoyed your stay at 29a Sandbourne and hope to welcome you back to Bournemouth again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smart Home Rentals Ltd's Bournemouth, Christchurch and Poole office has 165 reviews across 1 platform: 165 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Smart Home Rentals Ltd is rated 4.0 out of 5 across all 165 reviews, and 4.0 out of 5 on Google from 165 reviews, checked 9 October 2026.
Smart Home Rentals Ltd, 6 Poole Hill, Bournemouth, BH2 5PS, Bournemouth, Christchurch and Poole BH2 5PS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.