Smart Home Rentals Ltd reviews

Hello Steve, please can you confirm why you have awarded us only 1 star? We have no record of you as one of our clients, tenants or holiday guests so please email us at admin@shr.co.uk so we can assist you.

Thank you Shymon for your kind feedback.

Hello Steve, please can you confirm why you have awarded us only 1 star? We have no record of you as one of our clients, tenants or holiday guests so please email us at admin@shr.co.uk so we can assist you.

Thanks for the stars Chris. If we can do anything to help increase the rating, please do get in touch with details of your rental to enable us to help you further. Take care, SMART

Thank you for leaving us a 4 star review! We are looking forward to welcoming you back to Bournemouth in the future. Smart Home Rentals

Dear Csak, we have been unable to locate you as one of Smart Home Rentals customers. Please can you contact us in regards to your comments so we can investigate further.

Thank you Vincent!

Thank you for providing us with a 5 star rating, your time is much appreciated.

Dear Ryoom, from what you describe this is not inline with our usual procedures. Unfortunately I am unable to locate you as an applicant, tenant or holiday guest for any of our properties. Please can you contact us directly so we can investigate further. Natalie, Sales Manager.

Thank you for rating our services. We are pleased you enjoyed your 8th stay with us and we look forward to seeing you again soon.

Thank you for your rating. We are sorry that you felt our services were not satisfactory. We will explain our company procedures and it would be appreciated it if you can advise where you felt we defaulted on our responsibilities and therefore did not meet your expectations on the service you should have received. We negotiated a discount of £50 with the owner on your behalf of which lead to a booking being placed over the phone on 3rd December 2015. The member of staff who processed the booking advised that a confirmation email with a PDF attachment had been sent. It was explained this document (labelled ‘Please Read: Important Information for Guests’) included the full property address details. It was also advised that this property was owner managed and therefore the owner will arrange a complimentary meet and greet service. We kindly requested that you contact the owner directly prior to your arrival to arrange this. The owners contact details are noted in the PDF attachment. From our phone log we can see since your booking was placed on the 3rd December 2015 you called our office several times on Sunday 27th December 2015 and Monday 28th December 2015 (the day of your arrival). The reason your calls and voicemails were not returned until Tuesday 29th December is because our office was closed. Our office opening times are noted on our website: Contact Us and these details were also emailed on the 7th December 2015. It appears there was an issue with the email and it is a shame we were not notified earlier thus providing sufficient time and opportunity to deal with the issue more efficiently. If we had received a call, voicemail or an email prior to the holiday season (up until 3pm on Christmas Eve) then we would have been able to resend the documentation and re-confirm the check in procedure. From checking the booking notes in our system, all steps for confirming the booking (including emailing the documents) were adhered to. Your relatives/friends booked an apartment within the same block and were able to forward you the required information in order to contact our out of hours mobile number on the afternoon of the 28th December. This documentation also includes instructions to contact the owner and the full property address details. We are proud to have a high returning customer base and endeavour to provide the highest customer service, therefore we would appreciate clarification to how you feel we could have improved and what we are able to do in order for you to reconsider your Google Review rating.

Thank you for your rating. If you would like to book self catering accommodation in the Bournemouth area please do not hesitate to contact us.

Thank you for your rating. We hope you had an enjoyable stay in Bournemouth and we hope to see you again.

Thank you for your rating. Please do not hesitate to contact us should you require accommodation for your next visit.