Smart Home Rentals Ltd reviews

★★★★★ 1/5

Google

Do not use this Company. Italy Walker and her father purchased Smart Rentals in Autumn 2024. We did not receive rental payments for our properties for months. They have stolen our rent and have not answered our enquiries. We have taken all the properties they rented away from them and lost close to £20k in rent. They are not to be trusted in any way! DO NOT USE! Thief’s! They have also done the same to many other clients!

Andrew · 3 April 2025

★★★★★ 5/5

Google

Thanks to Sash and team. We were in a sticky situation whereby we were not happy with the accommodation but couldn’t go home, so we contacted smart rentals and They responded to our query swiftly with great customer service and we are now very happy in the home rental we are inPositiveQuality, Professionalism

Dan · 13 January 2021

★★★★★ 5/5

Google

I had an exceptional experience with Smart House rental agency in Bournemouth. Even after my tenancy ended and I faced financial difficulties, the agency continued to check in on me, ensuring I was doing okay. The property was immaculate and my fellow tenants, carefully selected by the agency, were very respectful. Their continuous support went beyond my expectations. If I could give more than five stars, I definitely would. Highly recommended for their extraordinary care and professionalism.

Adem · 17 April 2025

★★★★★ 1/5

Google

They didn’t show up for a viewing and lied about leaving a message cancelling the appointment. One week later I had a second viewing: I called an hour before to confirm that it would be happening to make sure I wouldn’t be disappointed again do I traveled there and got a call 5min after the time we agreed on for the viewing that they have to cancel again…. Thank you for wasting my time twice. Never again!!

Max · 24 October 2023

★★★★★ 1/5

Google

I have rented a property through SHR for 10 years, and the service has been very good until the new owners started (Italy Walker)in autumn of 2024 (I do not know the exact date as there was no communication about it). I have had a series of leaks into the proprty (one of which was coming through a light fitting meaning I couldn’t use that area due to fire risk). I reported this as urgent through the app and emailed them (they don’t answer the phones anymore) but there was no response. Other leaks had occurred as well. I ended up having to resolve through the landlord directly. Several weeks on, they still haven’t responded and my landlord has now removed their properties with them thankfully.

Chris · 22 January 2025

★★★★★ 1/5

Google

Avoid at all cost! Got slightly behind on rent so got told I have 15 minutes to get out of the property very abusive and rude staff also told I didn't send £400 over when I did and have proof

Jac · 17 April 2025

★★★★★ 5/5

Google

Another lovely holiday in Bournemouth. The Boltons is the perfect location for us and the accommodation suits our requirements. We had a couple of minor issues which were addressed promptly by both Bournemouth Beaches and pleasantly by the owner of the property. Good service. We will be visiting again which is a recommendation in itself.

Liz · 25 October 2016

★★★★★ 1/5

Google

Lettings Agent deflected responsibility to fix hot water issues or offer goodwill partial refund despite further correspondence after our 5 night stay. We booked a 5 night stay at Talbot Wood Maisonette, and found there was no hot water in our bathroom the very first morning, along with other small issues. The Smart Home Rentals were initially very responsive and courteous, and arranged a callout. Despite the small issues being fixed that morning, they were unable to sort out the hot water issue throughout our 5 night stay despite numerous attempts by us to reach the plumber they put us in touch with - who eventually offered to visit after we had already checked out. The reason cited by the Agent was that they needed our permission and access times to enter the property - we gave full permission to enter (we were out between 9am and 8pm each day), and when absent left the key in the secure lockbox which the Agent themselves knew the codes to. In back/forth correspondence with the Agent after our stay, they have deflected all responsibility and refused any goodwill gesture despite us not having hot water for all 5 nights. For a short holiday let, we were disappointed to be told by the Agents to manage a plumber call-out ourselves - we expected them to resolve the issue expediently without us having to contact local tradesmen (the plumber supplied was unresponsive and did not have an Out of Hours contact number). The written correspondence by the Agent looked to deflect the decision-making on any refunds to the Homeowner whom we had zero contact with - we think the Agent should be offering a goodwill gesture and then looking to resolve procedures with the Homeowner directly. We are very disappointed with this Agency and will not be booking with them again.NegativeProfessionalism

Eugene · 24 October 2020

★★★★★ 5/5

Google

We have just returned from a fantastic two weeks in Bournemouth. 3 Carlton Road was a delightful property, very well situated and very comfortable. The house was perfectly clean and when there was slight problem with water, it was dealt with immediately. I would highly recommend this house for a great family holiday.

Risa · 25 October 2016

★★★★★ 1/5

Google

This is really important to read before dealing with this company. My deposit is currently being held illegally with no communication and no dispute with the landlord. Over £700 of my money has been held for over a month with absolutely no guarantee I'll see a single penny of it back. This is highly concerning to me and i urge you not to cooperate with this company unless this issue is resolved.

Bethany · 16 March 2025

★★★★★ 4/5

Google

The apartment 1 Mansard court was clean and comfortable and near to the beach. My complaint is for Smart Holiday Rentals who took my payment twice, on the day of booking and then a day later. A month later another payment was taken even though I had already paid in full. Nicole was prompt in refunding but had we not been observant of our bank account the agency would have profitted by £639. We were also sent the keys to apartment 2 and the Yale key was bent. The information in the apartment is very out of date.

Lynne · 25 October 2019

★★★★★ 4/5

Google

Flat 3 Seahaven was very nice, bright and spacious and we enjoyed our 5 nights there. Would certainly return to this apartment again in the near future. The only issues we did have was that the pillows on the bed were a little too soft and didn't provide much neck support and it would have been nice to have some curtains in the bedroom just to keep the light out, as the wooden blinds didn't work particularly well. Smart Home Rentals the agents kept us well informed before our trip and also called us on our second day to make sure everything was ok for us which was a nice touch. Looking forward to return again.

Amber · 25 October 2018

★★★★★ 5/5

Google

Kirei, Flat 82, Westcliff Studios is an excellent property - very clean, spacious living area, modern, well equipped kitchen & bathroom and great location. Cannot fault the apartment or the service provided by Smart, looking forward to booking with them again soon.Travel groupFamilyRooms: 5Service: 5Location: 5

Elisabeth · 25 October 2019

★★★★★ 4/5

Google

6 Sandbourne is a lovely house in a great location for a family holiday. The property is well maintained and was very clean on our arrival. Harriet communicated with us in a very efficient manner.

Carl · 25 August 2024

★★★★★ 5/5

Google

Had a holiday last week in accomodation 11 Elmhurst Bournemouth (we usually stay at the Boltons accomodation in Bournemouth but were offered 11 Elmhurst by Smart Home Rentals on this occasion). We found the accomodation to be very nice (well decorated, comfortable and smart much to my wife's delight) with a modern tv offering lots of channels and a dvd player should we wish to use it. There was free Wi-Fi which is great for both my wife and I as we take our tablets and mobile phones with us, so we can surf the Web to keep in touch with current news and for communication. There was a decent size lounge with a well equipped kitchen. There was also one large bathroom (with a bath) and an en suite in the master bedroom (with a shower). The location was excellent as we were 5 minutes from the beach and 12 minutes from a Harvester food restuarant overlooking the beach. It was about a 20 minute walk to town, so no need to rely on using our car. The accommodation was in very quiet surroundings and there was a secure underground car park with a space for people renting number 11. We have used Smart Home Rentals (formerly Bournemouth Beaches) several times over the past few years and we would recommend their accomodation / services from our experience and we intend to use them again for next year's Bournemouth holiday.

Brian · 25 October 2017

★★★★★ 5/5

Google

These guys are unbelievable!!! We had our eye on a property for 10 of us , they had the perfect accommodation for us in bournmouth !! We had some issues as you do with trying to organise funds from 10 people but they was patient and helped us with a date that suited us to pay for the property and putting the accommodation on hold for us !! I want to say thank you so much guys !!

Liam · 24 October 2024

★★★★★ 1/5

Google

The new owners of the business are terrible. Communications with them is poor. It has been very limited (including my inability to get them on the phone) and has been aggressive and confrontational when receiving email communication in relation to our property. They delayed passing on rent for our property to us and when we did get it, they had removed a large proportion in unagreed commision which was applied retrospectively.

Chris · 22 January 2025

★★★★★ 3/5

Google

Flat 7, The Boltons, Bournemouth Best priced apartment i could find. Cheap and cheerful. Bed was really uncomfortable but the rest of the apartment was really nice and modern. It could have been cleaner for our arrival. Brilliant location, within walking distance of town center and the beach.

Sinead · 26 October 2013

★★★★★ 5/5

Google

The accommodation on Sandbanks was just as described - the views were better than I expected. The quality of the furnishings etc was excellent and we really could not have wished for better. The service was efficient and everything was handled with no issues or questions needed.

Jacqui · 26 October 2013

★★★★★ 1/5

Google

Awful experience! Do not book with these. Customer service is some of the worst I have seen. I had a family death and they did nothing to try and help me with re arranging, moving dates and I had to loose £1000 due to their “policy”! Have a bit of consideration for unforeseen events.

Jack · 17 April 2024

★★★★★ 3/5

Google

Another lovely holiday - the accommodation at 13 Studland was ok -perhaps better suited for a family of 4 and some initial teething problems which were in process of being sorted - will use Bournemouth Beaches again but a different property for us .

Helen · 25 October 2016

★★★★★ 1/5

Google

The flat we let for the weekend on Studland Road was dirty, ill equipped, and the agency’s service was APPALLING! The photos speak for themselves. When I highlighted issues to Smart Home Rentals, their response was unapologetic and defensive. Five of us stayed in the flat, and everyone is furious. This trip was a special treat and we feel really let down.NegativeQuality, Professionalism, Value

Lullaby · 24 October 2021

★★★★★ 5/5

Google

We stayed in Pippin house, this is the second time we've stayed here as it's perfect for what we need and has parking too. Not many places have 2 doubles and a twin, perfect for a group of friends and the children. The garden is also lovely for the kids to play in. A 5 minute stroll to the beach and 20 minute stroll to town, what more could you want? We've also stayed in Seaview Victorian Splendour in Boscombe, this was also a perfect location for the beach, ideal for a quieter holiday for a couple during the pandemic this year.Trip typeVacationTravel groupFriendsRooms: 5Service: 5Location: 5

Jayne · 24 October 2021

★★★★★ 1/5

Google

Pathetic place to stay in. The moment I entered the place, the whole area was stinking especially the kitchen, the carpet was dirty. Further when I entered the room. It was okay to stay, however the shower was broken. I complained about it but no action was taken during the whole month. Next when I moved out, they charged 25GBP from my security without any information for the purpose of cleaning even though I had cleaned the whole room and showed it to them. My best guess is that they charge everyone without telling them which is dishonest of them. So please carefully choose if you are booking any property from them.

Jyotsna · 26 June 2024