Trusted Agent profile
★★★★★
1,778 reviews across 2 platforms
73 Southbourne Grove, Bournemouth, BH6 3QU, Bournemouth, Christchurch and Poole, BH6 3QU
Connells's Bournemouth, Christchurch and Poole office at 73 Southbourne Grove is rated 2.1 out of 5 across 1,778 reviews on two platforms, including 146 Google reviews rated 4.5.
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
1/5
TrustpilotI feel completely let down by Connells…
I feel completely let down by Connells Mortgage Services. I was sold a “mortgage advisor for life” service and trusted that this meant I would have ongoing professional support whenever I needed it. Unfortunately, as soon as the payment was taken, all contact stopped.
1/5
TrustpilotCan I give no stars
Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.
1/5
TrustpilotShockingly poor experience across sales and lettings lack of care
My experience with Connells has been shockingly poor across both its sales and lettings services.
1/5
TrustpilotTime wasters
In June 2020, I viewed a retirement flat in Watford..Price was agreed, memorandum of sales was issued solicitors was appointed. We even got to signing a draft contract when I was told by solicitors the flat is not for over 55s but for 60. Before putting an offer Connells had reassured me that this was for 55..Even after solicitors email, two agents of Connells Kyara and Scott emailed / phoned me and reassured me all will be fine. I wasted 3.5 months of emotional, physical ( note I am disable) and financial energy and had turned down 3 potential properties before putting in an offer. Connels supposededly appealed to the company many times not that I was privy to emails exchanged..I was constantly having to chase but was fobbed off with half cut explanations as to exactly why the E&M would not sell to me..And that too in very poor English. People over 55 are living in that block so I feel very much discriminated against. On the last day when Connells told me of final decision and that the sale will definitely not proceed, the agency didnt even offer their services by asking if they could help me look for other options or offer a refund of fees taken. I had paid £400 in vain. Again I had a chase for my refund. I was again told it would be paid after 3 days. I chased up after 5 days for me to get an email about shortage of staff. This was paid after 8 days. However I had lost money paid to Solicitors. If they are to be believed and vendor too was chasing the landlord, they have no doubt costed the vendor additional expenses. If only this small but hugely important details about age was in black and white from day one, this mess could have been avoided. All in all Connels is unreliable, time wasters, no diligence and definitely not recommended from a buyer's point of view
5/5
GoogleMet Anthony Baynham today - he came to give me a valuation . He was such a helpful and kind man . He was very professional and answered all my questions . Would highly recommend Connells . Thank you
Thank you so much for your wonderful 5* review Gill! We're thrilled to hear that Anthony provided you with such a helpful and professional experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleRecently purchased a property through Connells and was kept well informed throughout the process by Rio and her team. Would highly recommend ⭐️
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleVery poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Communication was so poor. Definitely poorer for using them.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
1/5
TrustpilotI wish I had read more reviews before…
I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.
1/5
TrustpilotAnother gazumping incident
Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
5/5
TrustpilotLetting experience with Nick from…
Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara
5/5
TrustpilotProfessional and Reliable
I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!
5/5
GoogleI used Connells to find myself a place to rent; it went very smoothly with no stress. Lilly's communication was great and she was always attentive and timely to respond any questions that I had, as well as keeping me in the loop of all updates. I would definitely recommend 😊 …
Hello Sophie, Thank you so much for your wonderful 5* review! We're thrilled to hear that Lilly provided excellent communication and made your rental experience smooth and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe sales team at Connells Southbourne are really quite exceptional. Rio and Anthony have been wonderful. They found me a choice of buyers quickly, great communication throughout and all with the most professional and friendly personalities. Only thing is, now that the apartment is sold I miss them. Great people, nothing too much trouble, professional throughout and they go the extra mile to ensure everything happens in a very smooth and timely manner. Thank you very much. Until next time…!
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
5/5
GoogleCame to connels and was greeted by the lovely Rio who provided fantastic advice and guidance and really went the extra mile. She was always really helpful and answered 101 questions. Nothing was ever too much to ask so a big thank you to Rio!
Thank you so much for taking the time to leave us such a lovely review and recommendation for our Connells Southbourne office.
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
Trustpilot**BEWARE OF CONNELLS ESTATE AGENTS !
**BEWARE OF CONNELLS ESTATE AGENTS !! AFTER OUR EXPERIENCE WE ADVISE > USE ANY OTHER AGENT.. BUT STAY CLEAR OF THESE PEOPLE!!**As local Landlord for over 20 years we ‘mistakenly’ allowed Connells to find us a tenant but not manage one of the properties.As per Lawful Requirements , Landlords need to register their Tenants Deposits with a Government scheme within a limited amount of time so we paid for a Deposit Certificate for our Tenant although we have not actually received any deposit or the Rent the Tenant Paid in advance to CONNELLS before moving in..Now… weeks later… **OUR TENANTS DEPOSIT AND MORE IMPORTANTLY THE TENANTS RENT PAID IN ADVANCE TO CONNELLS HAS STILL NOT BEEN HANDED OVER!!!! AND IS BEING UNLAWFULLY WITHHELD BY CONNELLS WITH A VARIETY OF BIZARE “REASONS” THAT JUST KEEP MULTIPLYING!!!**.During the few initial phone calls asking “what happened to the deposit AND OUR RENT” the ~ “explanation” ~ was “our procedures take time”…. Days later.. turned into weeks and after dozens more phone calls to their Southbourne branch and emails to their Head Office in Merseyside Liverpool the latest ~ “explanation” ~ from Merseyside Liverpool was “we do not have your money it is actually held by the “branch” so speak to Southbourne”.. on speaking the Southbourne branch (surprise Surprise!) they say “we don’t have your money either it is with our accounts department”!!! (where ever they may be?)As more time passed being given the run around for “who” has our money.. We even contacted thee Governments My Deposits Legal Team on businessdevelopment@mydeposits which told CONNELLS “they see No Legal Reason for the refusal to transfer funds to the Landlord”.Many more days and phone calls later…..! And their NEXT ~ “explanation” ~ for the Refusal to hand over the DEPOSIT and RENT changed into this Incredible Excuse received in an Email which we have Never come across in twenty years… (QUOTE!!) Connells require the “the accounts summary and payment summary” for our business before handing over the rent tenants paid!!!!!! WOW… What possible relevance does our personal Business Accounts have to do with “withholding transfers of monies owing”??? Or what “right” do these people have to demand this..?.Now.. after INCURRING UNNECESSARY FINANCIAL BANKING EXPENDITURE AS A DIRECT RESULT OF CONNELLS and after the Tenants have been living at the property for weeks CONNELLS “latest NEW excuse” is they didn’t have our bank details in the first place”!!!!INFORMATION WHICH WAS EMAILED TO THEM WEEKS AGO!! .Nowadays.. we are just being told by CONNELLS the “monies will be transferred into our Bank Account “TOMORROW”…..But “with CONNELLS !!! tomorrow never comes” and the monies transfer NEVER ACTUALLY MATERIALISES !!.NEXT STEP WE WOULD’VE LIKED TO AVOID , LOOKS LIKE LEGAL PROCEEDINGS…WE SOOOO WISH WE HAD TAKEN NOTICE OF THE **TRUSTPILOT REVIEWS OF HUNDREDS OF CUSTOMERS RATING CONNELLS AS “ONE STAR”!!!!!**PLEASE DO TAKE HEED AND “AVOID” THESE PEOPLE SO THE SAME DOSEN’T HAPPEN TO YOU……..
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Bournemouth, Christchurch and Poole office has 1,778 reviews across two platforms: 146 on Google, 1,632 on Trustpilot (across the whole business).
Connells Southbourne is rated 2.1 out of 5 across all 1,778 reviews, and 4.5 out of 5 on Google from 146 reviews.
Connells Southbourne, 73 Southbourne Grove, Bournemouth, BH6 3QU, Bournemouth, Christchurch and Poole, BH6 3QU.
