Connells Southbourne reviews

★★★★★ 5/5

Google

We had a really positive experience buying our first home with Connells in Southbourne. Our experience with Rio was excellent. She had great communication skills, was always positive and approachable, and her cheerful attitude made the process much less stressful. From the moment we met her, we had a good feeling & we were right. After two years of searching for our first home, we finally found it with Rio’s help, and we’re so grateful. Thank you Rio!

Nicole · 4 September 2025

★★★★★ 5/5

Google

Have a great working relationship with Tiffany and the team at Southbourne Connells. Always doing a great job with listings and being proactive with tenant finds, kept up to date with regular communication , feels like they do the extra bit to find the right tenants at the right time for me. Would definitely recommend

Thomas · 17 March 2026

★★★★★ 5/5

Google

I had a great experience buying my flat through this estate agency. The whole process was smooth, professional, and well managed from start to finish. The team was helpful, responsive, and always ready to answer any questions. Everything was handled efficiently, which made the purchase much less stressful. I would definitely recommend their services.

Liubov · 17 March 2026

★★★★★ 4/5

Google

Using Connells as our estate agents to sell our house turned out to be the right choice,we did try to sell before using others but too no avail even though Connells were slightly higher in there castings we found they were up for selling it from the word off. They had already got a portfolio of clients on there books who were interested in our house which helped but 1 or 2 were time wasters which didn’t help. But eventually Rio and the team we're amazing and went above and beyond to get it over the finishing line even though we would of liked a few thousand more the market speaks for itself and house was sold and completed in October 2024 going on market in June 2024. Thanks to all at the southbourne branch.

Phil · 27 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I purchased a flat via Connells. Louis and Rio were great. Everything went smoothly and hit my expectations. Thanks to all the team at Connells in Southbourne.

Darren · 17 March 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I have been dealing with Louis for a few months now, and whilst I eventually found my flat elsewhere it is a shame as this guy was so well mannered, so professional and really worked hard that is a shame to have him lose the sale, but as a person a great guy and has been a pleasure to deal with. I thoroughly recommend him.

Phil · 17 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Absolutely amazing experience!! Holly is absolutely amazing!!!! So kind and helpful! Answered any questions we had effectively and is a great member of the team. Has the best quality service i’ve ever had from estate agents! She is going to go extremely far in life!!

Ayse · 26 March 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Fadilah and Tiffany have both been excellent throughout the letting process. They are friendly, responsive and very professional, and have kept me well informed at every stage. They handled what could have been a stressful process with patience and care, and I always felt that they had things under control. I would not hesitate to recommend them to any landlord.

Arcadius · 17 February 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Recently sold through Connells Southbourne. Rio and the team were brilliant. We ended up using their mortgage advisor and their solicitors and very happy with all their services, would definitely recommend.

Shannon · 9 August 2025

★★★★★ 5/5

Google

Highly recommend Chloe for your Mortgage/Re-Mortgage advice & needs. She went above and beyond to make our first mortgage application as smooth as possible for our first home and gave us multiple options to help make our decision simple. …

Dominic · 17 April 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 1/5

Google

The worst experience I have ever had with an estate agency. Head Office useless and sat on a tenancy agreement for a week and wasnt done in time to collect the keys when agreed times to collect the keys etc and had to wait for over 6 hours. all i got was that there head office is know for it and that it has always been a problem. a formal complaint email will be going through as due to there delays i have received a large invoice from the removal company for the massive delay. i personally wouldnt recommend using Connells

Kelsey · 4 June 2025