Jackson Bailey reviews

★★★★★ 5/5

Google

“I had an outstanding experience working with Shane from Jackson Bailey. From the very first conversation, he was professional, friendly, and incredibly knowledgeable. Shane made the whole process completely stress-free, he kept me updated at every stage and always took the time to explain things clearly. What really impressed me was his honesty and attention to detail. He genuinely listened to what I needed and went above and beyond to make sure everything was handled smoothly. Nothing was ever too much trouble, and his communication was always prompt and reassuring. Shane is a credit to Jackson Bailey, and I couldn’t be happier with the service I received. I would highly recommend him to anyone looking for a reliable and exceptional estate agent.”

Nagendra · 11 December 2025

★★★★★ 5/5

Google

From the get go, Ben and his team made selling our property look easy. They understood our property’s pros and cons, and what would be appealing to a prospective buyer. They were organised, knowledgable of the industry, approachable and down to earth. We had a great offer on our first viewing! Couldn’t recommend them highly enough. Thanks Jackson Bailey!

Daniel · 16 February 2026

★★★★★ 5/5

Google

I echo the positive sentiments of all other reviews. Jackson Bailey (in particular Jack) are an asset to their profession. Nothing was too much trouble and their service was personable, empathetic and they work with total pride for your property and your ongoing situation. The quality and frequency of their communication is not taken for granted during such a stressful occassion as moving house. I would wholeheartedly recommend Jackson Bailey and wish them all the best for the future - thanks again all!

James · 9 April 2026

★★★★★ 5/5

Google

We recently sold our house with the help of Jack from Jackson Bailey and we couldn't be more pleased with the experience. From start to finish, Jack was the consummate professional, always easily contactable and incredibly prompt in responding to both messages and phone calls. What really stood out was the personal touch that comes with working with a family-run business. Jack and his brother Ben made us feel valued throughout the entire process, going above and beyond to make everything as smooth and stress-free as possible. They clearly cares about their clients and take pride in offering a service that feels both personal and highly professional. Thanks to Jack’s dedication, expertise, and tireless effort, the sale of our home went through quickly and efficiently. We wouldn’t hesitate to recommend Jackson Bailey to anyone looking to sell their property. A truly outstanding service!

Melanie · 30 March 2025

★★★★★ 5/5

Google

Jackson Bailey are the best estate agent we’ve dealt with. Ben valued our house and was honest, trustworthy and so knowledgable from the get-go. Throughout the process, Ben and Jack were in constant communication and this was so easy as they use a WhatsApp group. They managed to arrange a large number of viewings and sold our house at full market value within a short time frame. Since we accepted our offer, Ben has navigated us through the sale process and was so helpful in chasing queries from other solicitors and agents. I would highly recommend Jackson Bailey to any prospective seller

Dominic · 28 March 2025

★★★★★ 5/5

Google

Jackson Bailey took excellent photographs, secured viewings very quickly and great communication throughout with instant feedback after every viewing. Ben, Jack and Shane were fantastic from putting our house on the market all the way through to completion. Thank you Jackson Bailey!

Georga · 16 January 2026

★★★★★ 5/5

Google

The best estate agent I have ever used by some distance. Great transparent communication always! Ben had our back through the whole process and I had no doubt he would get it over the line. Thanks Ben!

Matthew · 16 February 2026

★★★★★ 5/5

Google

Jackson Bailey were recommended to us and we had never sold a house before. Ben at Jackson Bailey "held our hand" through the entire process. From valuation to sale, I couldn't have been happier with the work they put in. Unlike other high street agents, Jackson Bailey were relaxed yet professional, and it had felt like we asked good friends to help us sell our house - unlike other agents we had spoken to who came across insincere and hungry just to have another house to sell. Jackson Bailey were happy to take any questions we had and were able to explain the process in detail when we didn't quite know what to expect. Viewings were arranged efficiently and communication was second to none! If you are in any doubt whether to use Jackson Bailey to sell your house, I would use them again today; if I had another house to sell! Massive thanks to Ben and all the team who support the business.

Lloyd · 3 October 2024

★★★★★ 5/5

Google

Ben and the team were friendly, professional and helpful from the off. The communication was always efficient and we continuously felt they were on our side and wanting to help us find the right buyer and get through the process as quickly and pain free as possible! They were also helpful when we needed extra services like referring us to someone to help with our mortgage and EPC. Would recommend to anyone looking to make the move!

Emma · 17 October 2024

★★★★★ 5/5

Google

Excellent service and support from Ben and his team. We had the pictures taken on the Monday, these were then published on rightmove that evening. We accepted an offer on the Thursday! Really great communication with our private WhatsApp group. This meant information and questions could be answered very quickly and easily. Ben was always contactable too by phone if we had more in-depth questions. 5 star Service!! We 100% would use Jackson Bailey again and have recommended to all our family and friends.

Kat · 25 July 2024

★★★★★ 5/5

Google

We encountered Jackson Bailey when looking at a property before our house was on the market, from the get-go Jack seemed professional and honest. We knew when the time came to sell our house we would go with them, and were very thankful we did. Communication was excellent throughout the process with no questions or queries being too much or an inconvenience. The whole process was us working with two (Jack and Ben) good honest people who genuinely cared about selling our home and us as customers. A very positive experience with estate agents, and Jackson Bailey stands above the rest. Highly recommend and thank you Jack and Ben for all your help!!!!

Jacob · 25 June 2024

★★★★★ 5/5

Google

Where do we start? Jackson Bailey were 10/10 when selling our home. During what was an incredibly protracted process, which took six months from start to finish; Ben and the team kept in continual contact and chased where needed to ensure that the relevant progress was made. Having sold with JB, but purchased through a useless purple online agent (whose own ‘sales progression’ service was dreadful, talk about ‘commisery!’); Ben had to step-in and liaise on both our sale and purchase; doing the job of our seller’s agent at times too! Communication was clear, constant and effective, and we found the WhatsApp group an excellent way of getting updates outside of normal working hours. A refreshing change from having to leave constant voicemails to other agents in the chain. Overall, a justifiably FIVE STAR service from Jackson Bailey. We would have no hesitation in recommending them to anyone looking to sell in the local area and cannot thank them enough for their efforts.

Richard · 18 May 2024

★★★★★ 5/5

Google

After being used to usual estate agents, it was a refreshing change when we spoke to Jack about selling our house and buying another. The first thing we noticed was there laid back attitude, which meant we weren't put under any pressure. Although laid back, they were still very professional and would answer any questions straight away. Wouldn't hesitate to recommend them and would definitely use them again. If I could give a 6 star review, I would!

Gary · 15 June 2024

★★★★★ 5/5

Google

Jackson Bailey did a sterling job of selling our house in Boorley Green last year. It wasn’t the easiest time to move with interest rates continually rising and house prices dropping but Ben was excellent. He was honest, trustworthy, friendly, and went the extra mile throughout, even helping us with advice on offering on our purchase. We very much appreciated his excellent communication, which we found much easier and quicker than the estate agents we bought through. The video created for our house and the pictures were stunning. Thanks to Jackson Bailey we have now moved and hope to stay here for a long while but when we do come to move again or friends are moving we will be highly recommending Jackson Bailey. Thank you again for all of your hard work, honesty, and friendliness, we really appreciate it.

Chloe · 19 January 2024

★★★★★ 5/5

Google

We are now settled in our new home and have had the chance to stop and reflect on our selling experience with Jackson Bailey. A key part of using Jackson Bailey was that Ben not only took time to research the market we were in, but he was very realistic in the valuation of our apartment and the sort of buyer it would attract. This was underpinned with excellent photography/video and marketing using social media channels and a feeling as sellers that he was on our side, even when there was difficult news to share such is the nature of the selling process. We very much valued being able to get feedback post a viewing promptly via What’s App as well as general communication when the sale process was underway. Ben was proactive in dealing with buyer questions and helping to keep our solicitor focussed on achieving our exchange and completion dates. Wishing Ben and the Jackson Bailey Team continued success now and many more sales to come! H & S Hart

Helen · 20 December 2023

★★★★★ 5/5

Google

The team at Jackson Bailey really are a breath of fresh air. After a not so great experience with a couple of local (reputable) agents JB were instructed to take on the sale of our property as well us purchasing from them too. The communication was excellent on the purchase side, no smoke and mirrors just straight talking professional agents to secure a the sale for both us and their seller. As far as our sale went, JB exceeded our expectations. The viewings were carried out very efficiently and professionally, we particularly valued how all prospects were given and offer letter at the viewing which we believe really helped create urgency on our sale. On the first open day we had 3 offers all way above asking price (which was marketed at true value and not lower, to lure people to an open day!). We were able to successfully complete quickly as JB carried out full inspection of finances for all viewings. We highly recommend Ben and the team and it goes without saying we will continue to use these guys for any future sales / purchase (if required).

Emma · 20 November 2023

★★★★★ 5/5

Google

We cannot thank Jackson Bailey enough for their tireless work and efforts over the past few years with helping my mother finally sell her home. They are by far the best estate agents we have used for our sale. Initially when when my mother put her home on sale a few years ago we advertised with various other estate agents who didn’t offer the personalised service and we felt like we were just “another average seller”. Jackson Bailey and the team went above and beyond and kept faith in us and our property kept resilient after we have taken the house of the market a couple of times when at times we felt our house wouldn’t sell for the price we really wanted. Communication was absolutely fantastic with Jack and the team. Jack would most of time time answer the phone or call me straight back. Otherwise they had our house on a whats app chat group for communication at pretty much anytime throughout the day into the late evening. Thank you once again to Jack and the team at Jackson Bailey for their hard work during a stressful time selling my mothers home. Keep up the great work guys!!! 👍🏼

Daniel · 20 November 2023

★★★★★ 5/5

Google

I'm not sure the words "Thank you" are enough to express just how amazing these guys have been throughout the process of selling my Mother in laws home. It wasn't a smooth ride with the passing of my Father in law a few months in, and dealing with unexpected probate with an awful on-line solicitor! But, Jackson Bailey (especially Ben) kept us sane and positively moving forward! You answered all our queries and silly questions with real genuine emphatic professionalism. We felt you were always on our team! We are so glad you were recommended to us, and we will always recommend you to others. If anyone needs a "friend" as well as an estate agent, don't look any further. Call Jackson Bailey, you will not regret that decision. Thank you for everything Ben, and team. From The Bazell Family, who got there in the end! 😊

Emma · 21 October 2023

★★★★★ 5/5

Google

Jackson & Bailey have been Absolutely incredible throughout, keeping us up to date throughout our sale and purchase. Ben was a superstar throughout the whole process. Moving house is soo stressful but Ben & Jack made it an absolute breeze. We cannot thank you enough, we will be recommending to friends and family ! 💫🫶🏼 …

Emma · 14 December 2024

★★★★★ 5/5

Google

We put our house on the market having met Ben for a chat. Ben went though how he runs the business and how he and his staff work as a team and work with their clients. We decided to list immediately with JB and we were not disappointed. Without doubt, this is an estate agent with a difference. We have used Purplebricks before and they don’t even come close to JB. Don’t ever underestimate the importance of face to face contact. Everyone at the JB take time to learn the USP’s of your property so that anyone making enquiries are treated with people who know what they are talking about. The service and communication is refreshing, and if you are reading this and are wondering whether to use Jackson Bailey, do not hesitate, you will not be disappointed. I couldn’t recommend highly enough, and we will use JB again without a shadow of a doubt. Thank you to everyone at JB!!

Damian · 18 June 2023

★★★★★ 5/5

Google

We really struggled with where to start with this review. We saw no less than 6 estate agents in one day who valued the home we wanted to sell. Within seconds of Ben stepping through the door, we knew we'd found the agent we were going to go with. His valuation was thorough (one of only 2/6 agents to actually go in the garden and take a good look at the house from the back!), reassuringly realistic, and he came with a wealth of knowledge and asked all the right questions. As well as this, he explained what we could expect from the team throughout the whole process, which included a really handy WhatsApp group for quick updates/questions. We were also offered a great, complimentary service from The Media Locker, where the property was video'd for a great reel on Social Media. If you are looking for your non-stereotypical agent, who is forward thinking, highly professional yet extremely personable and down to earth, JB are for you. Ben and the team went over and above to support our sale, which was certainly not the most straightforward and we had our fair share of delays along the way, which were met with patience, compassion and proactiveness. We can't thank Jackson Bailey enough for helping us be able to make a fresh start in our new home and will certainly be calling on them for the next time. If we could give more stars we would !

Admin · 18 June 2023

★★★★★ 5/5

Google

Can't fault Jackson Bailey at all. 2nd time I have used them to sell a property and they were brilliant from the start. Ben is very personable and easy to talk to and the communication with them is second to none. Would recommend to anyone looking for an Agent with a personal touch, especially people who don't have much experience with Estate Agents as JB never make you feel like you are being pressured into something that isn't right for you. Thanks so much Ben and Team

Caitlin · 18 June 2023

★★★★★ 5/5

Google

We had excellent customer service from all staff at Jackson Bailey, from the word go they were professional yet friendly, responsive and empathetic. If you have a bad view of Estate Agents, think again, Jackson Bailey are committed and most importantly they genuinely care… they will change your mind about Estate agents for life! Ben was fantastic to deal with, he even contacted me at 8:30 in the evening to keep me in the loop instead of leaving me to sweat until the morning to find out that our vendor was willing to move the same day as us (my buyers were threatening to pull out so it was a very frightening and anxious time) I will close off by saying that my boyfriend and I were so pleased with Jackson Bailey and their genuine care for our individual situation and us as a couple and how this move effected our life. We would have no issues recommending them to anyway and we look forward to using them again in the future. Thank you very much to all at Jackson Bailey, especially Ben as we dealt with him mainly. We know you will do well in the future and your business will go from strength to strength! Thanks again, Zoe

Zoe · 18 June 2023

★★★★★ 5/5

Google

I can't recommend Jackson Bailey highly enough. Jack and Ben were always professional and friendly and regularly went above and beyond. I am so pleased i chose to list my property with them. Buying and selling is stressful and during the process I went through some huge changes in my personal life, Jack particularly was a huge support and comfort and really held my hand during tough times. If you are selling a property you could not choose a better agent.

Lucy · 18 June 2023