Every review we hold for the Bonnyrigg office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am so grateful to the Nielson’s bonyrigg team for all their help in my house purchase. They helped me navigate the complicated process and gave my great guidance at every stage. They are so lovely and helpful and I would highly recommend them. 10/10.
Adejoke · 3 July 2026
Agent replied · 7 July 2026
Thank you so much for your fantastic review and your 10/10 recommendation! We're delighted to hear that the Bonnyrigg team was able to support you throughout your house purchase and help make the process easier to navigate. It's wonderful to know you felt well guided and supported every step of the way. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Congratulations on your new home, and thank you again for choosing Neilsons!
★★★★★ 5/5
GoogleWe would highly recommend buying/selling with Neilsons, Bonnyrigg. The team are so friendly and very responsive to any queries. Special thanks to Diane and Gill for all their help and support in ensuring a seamless experience on moving day! x
Fran · 9 May 2025
Agent replied · 17 June 2024
Thank you so much for your wonderful review and recommendation! We are thrilled to hear that you had such a positive experience with Neilsons' Bonnyrigg team. Our staff take great pride in being friendly and responsive, and it’s fantastic to know that Diane and Gill were able to make your move seamless.
Your kind words mean a lot to us, and we’re delighted to have been part of your buying/selling journey. If you ever need any assistance in the future, please don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotWould recommend them in a heartbeat!
I can't thank all the crew at Neilsons enough. Selling under challenging circumstances, and managing it on my own, David Easton and Kirsten Grant made the process smooth and made sure I kept on track. Personable and professional they ensured I had all the information to make the right decisions. Sale complete and moving onto buying, Dave Marshall guided me through the process and was happy to spend time chatting about the pros & cons of offering. I am so happy to be settled in my own place, right where I wanted to be. Approachable, supportive, answered endless questions, kept my overwhelm at bay . . . . I will recommend them in a heartbeat! Also thanks to Ben Ramsay, Shiela Batten, Lorne Dundas, Diane Slessor - teamwork and all very much appreciated
Issy · 18 December 2024
★★★★★ 5/5
TrustpilotProfessional, attentive and efficient
As a first-time buyer I had very little understanding of the process of buying a property. Neilsons were on hand every step of the way to guide me through, answer any questions, and provided me with valuable advice and information. The whole process went smoothly, and I was always kept up to date with what the next steps were. Overall, I couldn’t be happier with the service from Neilsons! Thank you so much to Katie P, Suzie J, Danielle, Lynda, and Claire, for making buying a property such an easy and enjoyable process.
Samantha · 17 December 2024
★★★★★ 5/5
GoogleCame here to sort out 2 wills and Powers of Attorney. The staff were great and always friendly when we came in to discuss bits and pieces. Major thanks to Ramune for all her help sorting out the wills. Keep up all the amazing work.
Alan · 17 January 2025
Agent replied · 23 December 2024
Thank you so much for your kind words Alan! We're thrilled to hear you had a great experience with us. We are delighted to know Ramune and the teams assistance made a difference. If you need anything else, don't hesitate to reach out. We appreciate your support!
★★★★★ 5/5
TrustpilotKirsten made the experience really easy
Kirsten made the experience of buying a home in Scotland from Dubai really easy and painless. She guided us through the process and removed all the unnecessary obstacles. She is methodical in her approach and kept us informed every step of the way.
Claire · 25 December 2025
★★★★★ 5/5
GoogleHuge thanks to everyone at the Bonnyrigg branch for all their help, support and advice during my house sale.
Everything went so smoothly and efficiently and Gillian & Diane were amazing at keeping in touch with updates, whether anything was happening or not.
Five star service all round.
Paul · 10 October 2024
Agent replied · 17 June 2024
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Especially from Kirsten. Great communication from start to finnish. No faults with this company just pure professionalism. Kirsteen is absolutely a delight to work with and always kept us updated. She is fantastic as her job! Wouldn't go anywhere eles!
Kirsty · 11 December 2025
★★★★★ 5/5
GoogleDiane was extremely patient and professional. We entrusted everything to her and had nothing to worry about. All the staff were very nice, and we got the keys to our new home in less than month .
Vienna · 25 January 2025
Agent replied · 17 May 2025
Thank you for your kind words! We're thrilled to hear that Diane and our team made your home-buying experience smooth and worry-free. Congratulations on your new home, and we wish you all the best as you settle in!
★★★★★ 5/5
GoogleI hear and see plenty properties going up for sale round about me from other estate agents but when I see the Nealsons for sale sign going up they sell the property vertically quickly !! I certainly know where I will get to sell our property NEILSONS
Dicey · 17 February 2026
Agent replied · 17 April 2026
Thanks so much for your review! It's great to hear that you've noticed our quick sales in your area. We look forward to working with you when the time comes!
★★★★★ 5/5
TrustpilotFriendly, local, on your side
When selling your home it is good to have someone knowledgable and experienced in your corner, and this was certainly my experience with Kirsten from Neilsons. She was friendly and approachable at all times and responded quickly with sound advice throughout the process, handling everything professionally and promptly while I moved to another country with a significant time difference.
Craig · 16 July 2026
★★★★★ 1/5
TrustpilotUsed Neilsons to wind up my dad's…
Used Neilsons to wind up my dad's estate. They took £24,000 and closed the account without finishing all aspects and left me with the most difficult part ( overseas land) to deal with myself. Would never use them again or recommend them to anyone. Terrible treatment for a grieving family. Lazy staff.
Nicky · 25 August 2026
★★★★★ 5/5
TrustpilotExemplary support and guidance…
Exemplary support and guidance from Neilsons with selling my property. Their professionalism, expertise, patience, helpfulness exceeded my expectations. I am ever so grateful to the team. To name a few, Jamie Robertson, Siobhan and especially Stephanie Morice who has been amazing in helping with the conveyancing process. Full credit goes to her to make my experience so smooth and well informed. Thank you.
Srabasti · 21 February 2025
★★★★★ 5/5
TrustpilotKirsten was very knowledgeable about…
Kirsten was very knowledgeable about the local housing market and kept me updated throughout my house sale. Excellent service all round and I wouldn't hesitate to recommend her in particular and Neilsons.
Richard · 17 December 2025
★★★★★ 5/5
GoogleThe Bonnyrigg office strike again! Amazing service once again from Diane, Linda and the team helping my daughter buy her first house; We won’t go anywhere else! They go above and beyond to ensure a smooth process.
Kenny · 10 October 2024
Agent replied · 17 June 2024
Thank you so much for your kind words! We’re thrilled to hear Diane, Linda, and the team made your daughter’s first home-buying experience so positive. We look forward to assisting you with all your future needs, should you require Neilsons' services!
★★★★★ 5/5
GoogleWe highly recommend Diane and team for buying and selling your property - they helped us through a tough chain which had a lot of unexpected problems but in the end, everything settled successfully! The entire team are highly efficient and professional which is always appreciated!
Cher · 9 May 2024
Agent replied · 17 June 2024
Thank you so much for taking the time to leave such a wonderful review! It's great to hear such good feedback about the team, and we are pleased to hear that your transaction settled successfully after unexpected problems in the chain. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Neilsons have been absolutley superb dealing wtih the sale of my property. The advice on staging for sale was excellent, and they even recommended trades to get some jobs done. Their photos and marketing materials are superb, much better than some of their competitors who we had considered using. Everyone we've dealt with has been so friendly and helpful and we got an amazing price at the closing date after just 11 days on the market. They are efficent, professional and a pleasure to deal with. Would 100% recommend and certainly will use them again in the future.
Mel · 3 December 2025
★★★★★ 3/5
TrustpilotKirsten was great
Kirsten was great. Always happy to chat for as long as it took to resolve my questions. And often helped me with things that were not really in her remit.
Customer · 12 December 2025
★★★★★ 5/5
GoogleNeilsons thoroughly dealt with our issue with accuracy, honesty & expediency & they didn't even represent us - so, if they represent any direct client then you will surely be looked after.
BlueBonnets · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind feedback. We’re glad we could help resolve your issue quickly and clearly, even though we weren’t formally representing you. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAbsolutely delighted with the service I received from Neilsons when purchasing my first home! Diane, Gill, and Sheila in particular went above and beyond to ensure that I was informed and supported every step of the way, from the initial consultation right through to post-settlement. Their expert advice, speedy updates, and thorough explanations made me feel completely at ease throughout the process, making a potentially daunting experience completely stress free. I cannot recommend this fabulous team enough. Thank you!!
Jodi · 10 October 2024
Agent replied · 25 October 2024
Thank you so much for your lovely review Jodi! We're thrilled to hear that Diane, Gill, and Sheila provided you with such exceptional support during your first home purchase. Making the process stress-free is our top priority, and your recommendation means the world to us. Congratulations on your new home!
★★★★★ 5/5
TrustpilotExcellent service
I recently used Neilson’s solicitors in Edinburgh to sell my property in Livingston and I was very impressed with their service. Eileen who I worked with was professional and helpful and made the entire process as smooth as possible. They were always available to answer my questions and kept me updated throughout the process. I would highly recommend Neilson’s to anyone looking to buy or sell a property in and around Edinburgh.
Ian · 8 May 2024
★★★★★ 5/5
GoogleNeilsons were fantastic from beginning to end when we sold our flat. The whole process felt smooth and stress-free, and we always felt well supported. We can’t recommend them enough.
Dovile · 27 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We’re delighted to hear that your experience selling your flat was smooth and stress-free. Supporting our clients every step of the way is really important to us, so it’s wonderful to know you felt well looked after.
We truly appreciate your recommendation and wish you all the best in your next chapter!
★★★★★ 5/5
TrustpilotBrilliant Company
I've used Neisons for years for buying, selling & winding up of an estate, the service & communication I've received on all occasions has been excellent . All the staff are very friendly & helpful and give good honest advice , I usually ask for David Easton head of sales a pleasure to deal with & Kirsten Olverman during sales transactions she has excellent skills in negotiations . I highly recommend them 👌
Mr · 12 December 2025
★★★★★ 5/5
TrustpilotFabulous staff
I want to share my experience of leaving some jewellery behind at the Sardinia Neilsons.Communication was great by all staff from when I emailed to say I had left it behind.Frostie was brilliant and arranged for someone to bring it to the UK! Collected from Brighton today and very pleased to say it was all there with a comprehensive list of all that was there done by the hotel staff. Very grateful to all staff in their handling of it from the housekeeping staff handing it in to Stephen who handed it over to me today. You are all brilliant and brilliantly organised. Thanks again Frostie for going above and beyond when you had time off too! Customer service at its very best!! ⭐️⭐️⭐️⭐️⭐️
Julie · 13 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
