Trusted Agent profile · Bolton
★★★★★
262 reviews across 1 platform
Lever Park Avenue, Horwich, Bolton, BL6 7LQ
Part of Eccleston Homes, see every office.
Eccleston Homes's office in Bolton, at Lever Park Avenue, is rated 4.4 out of 5 across 262 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Eccleston Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
TrustpilotMartin was very informative & helpful
Martin was very informative & helpful. Thank you.
Good Morning BarrieThank you for your recent 5* Trustpilot review.We'll pass your kind compliments on to Martin.Have a good day.RegardsEccleston Homes
5/5
Trustpilotfantastic service from Rosie
fantastic service from Rosie. She was very informative and friendly
Hello Sajida Thank you for your 5* review. We know that Rosie will be please to have been assistance to you. Kind regards Eccleston Homes
5/5
TrustpilotMartin was really good and I hope to…
Martin was really good and I hope to purchase a home from him very soonRoy
Hello Roy Thank you for taking the time to leave a review regarding the service that you received from our Sales Consultant, Martin. We'll be sure to pass these on.RegardsEccleston Homes
5/5
TrustpilotYvonne and the team are really lovely…
Yvonne and the team are really lovely and inviting. Have mad a very stressful move, more calming.
Hello Jonthank you for your recent Trustpilot review regarding your experience at our Lords Fold development in Rainford.We'll be sure to pass your kind words onto the the on site team.RegardsEccleston Homes
5/5
TrustpilotMichelle was very knowledgable and…
Michelle was very knowledgable and helpful
Good Morning...We hope you had a good weekend. Thank you for your recent 5* review regarding the service that you received from Michelle. We'll certainly pass your comments on.RegardsEccleston Homes
5/5
TrustpilotLords Fold
Yvonne was very helpful and gave us all the information we needed! Would definitely recommend
Good AfternoonWe hope you're having a good day.Thank you for your comments regarding your recent appointment with Yvonne. We know that they are really appreciated.Kind regards from everyone at Eccleston Homes
5/5
TrustpilotVery Satisfied
Our journey with Eccleston homes in acquiring our first homes has been quite smooth and remarkable. This couldn't have been possible without Martin Coan. He was very pleasant, customer friendly and always willing to give a listening postures to our needs. No regrets or reservations whatsoever with our experience at all. Always there to answer our queries always. Very delighted.
Hello Mr & Mrs FujahWe hope that you're keeping safe and well.Thank you for your recent review and for your kind comments regarding your new home and your experience with us and with Martin at the development.We're really pleased that you're enjoying your new home.RegardsEccleston Homes
5/5
TrustpilotProfessional and helpful
Had two visits to Eccleston Homes showhouses recently. Ist occaision dealt with by Rosie and on our 2nd vvisitdealt with by Anne. Both first class, very professional, helpful and answered all our qquestions .
Good MorningThank you for taking the time to leave your recent 5* review regarding your visits to our Viscount Green development.We know that both Rosie and Anne will be pleased with your compliments.RegardsEccleston Homes
5/5
TrustpilotThanks Christine arranged the show room…
Thanks Christine arranged the show room viewing for me. Very helpful!
Good MorningThank you for your recent review. We'll pass your kind comments on to Christine.RegardsEccleston Homes
1/5
TrustpilotNHMC escalation letter handed in today.
NHMC escalation letter handed in today.Will see if this accelerates the pace of the remedial works, most of the end customer should never have seen they should have been dealt with my the site manager as they happened and corrected before the customer was asked to complete the sale. Over 9 weeks of ownership of this house and it will be next week before it is suitable to move into at the earliest.
5/5
TrustpilotReturning customers
My self and my partner purchased our first home with Eccleston and are now looking to buy our second. We were today greeted by the lovely Chris who was friendly, engaging and very knowledgeable about the site. She made us feel completely at ease and we left feeling confident in choosing them again for our second home.
Hello MeganThank you for your lovely review and kind words regarding our Sales Consultant Chris, we'll be sure to pass those on.We're really pleased that you're considering purchasing another home from us and we really hope that we can make that happen in the near future.RegardsEccleston Homes
5/5
TrustpilotGreat Customer Service!
A very good service from the sales consultant Louise of the Holland House Farm. She patiently explained the purchasing process to us since me and my wife is no good in English. She even used a translation app to explain most of the details to us. She is a very nice and helpful staff.
Hello CharlesThank you for your recent 5* review and for sharing your thoughts on your experience at our Holland House Farm development. We've passed on your comments to Louise, which we're sure she'll be very happy with.Have a lovely weekend.RegardsEccleston Homes
5/5
TrustpilotReally good experience so far!
Really good experience so far!! Keeping us up to date every step of the way, lots of communication!! Really easy to speak to our agent, Martin, whenever we have a question or need to see him. Really helpful and friendly. Loads of information provided along each step.
Good Morning PaulaThank you for your recent 5* review regarding the service that you have received from our Sales Consultant, Martin.We'll certainly pass your comments on and we look forward to continuing to work with you on your new home purchase and welcoming you into your new home soon.Kind regardsEccleston Homes
5/5
TrustpilotHatton site visit - 25th Nov
Visited Yvonne at the Hatton site last Saturday and I’d just like to say Thankyou to Yvonne and her colleague for the information they gave me. They were extremely helpful and made me feel very welcome.
Hello Mrs HoltJust a quick thank you for your recent 5* review of your experience with our Sales Consultants on our Hatton development.We're pleased that we were able to assist you. Please let us know if there's anything further that we can do.Kind regardsEccleston Homes
5/5
TrustpilotNice project nice properties
My fist visit to this property it’s really nice Ms Rosie khan she is amazing staff she show me house explain me in details she is really amazing I can give her 5 stars Quality work
Good AfternoonThank you for leaving your recent 5* review of the service that you've received from Rosie. We're pleased that Rosie was able to help you with your enquiry.Please let us know if there's anything else that we can help you with.RegardsEccleston Homes
1/5
TrustpilotWorst customer service
You couldn’t find a worst customer service if you were looking for one. This developer has no interest in delivering houses to the standard you pay your house for. You can email them as many times as you want but just get ignored. Unfortunately the issues you can get with your house are pretty important such as drainage. As said in other comments, the customer service is that bad that if you leave a bad comment on trust pilot they chose to ignore you for even longer. A joke.
5/5
TrustpilotProfessional response to our concerns
Professional response to our concerns. We are confident that the work to be done will be excellent
Good afternoon ShaneThank you for your recent review and positive comments.RegardsEccleston Homes
5/5
TrustpilotHad a scheduled viewing at Lords Fold
Had a scheduled viewing at Lords Fold. We were greeted by Yvonne who was extremely professional and helpful. All our queries were answered and we were given information of forthcoming release of new houses in the development. It was a very pleasant experience, made possible with Yvonne's knowledge and help.
Hello AndrewThank you for your recent review and your positive comments regarding your visit to our sales centre and the experience you had with the service offered by Yvonne, our Sales Consultant.We know that your review and comments will be very appreciated.RegardsEccleston Homes
5/5
TrustpilotWe were received in to the office in a…
We were received in to the office in a very warm and welcoming sales person and put us easily at rest. She also presented to us the programme of the development of Willow Rise.
5/5
TrustpilotChristine Bowers, Eccleston Homes
Christine, our first point of contact, was very professional, friendly and a pleasure to deal with. All the other staff have been very friendly and helpful too. From start to finish our buying experience with Eccleston Homes was trouble free.
Good Morning BeverleyWe hope that you're well.Thank you for taking the time to leave your lovely 5* review regarding your experience with Christine and the rest of the team here at Eccleston Homes.We love it when we receive such high praise from happy, genuine, homeowners.Have a great dayRegardsEccleston Homes
5/5
TrustpilotImpressed by the design and space…
Impressed by the design and space within the houses for a new build and by Rosie who was very helpful
Good Morning StephenThank you for your 5* review regarding your recent visit to one of our developments.We're pleased to hear about your positive experience and we'll certainly pass your comments on to Rosie.RegardsEccleston Homes
1/5
TrustpilotBuyer beware they don’t care
Sales team are great, but problems start once you get your keys I made the misfortune of buying a house in their Welsh development Halycon Place, so far only 8 of us have moved in out of 15, but we have a combined snag list of over 2000 items ranging from faulty plastering, windows, brickwork, damaged goods used, not finished kitchens (damaged fridge doors, 800mm bare brick holes left as a dishwasher space), by fold doors fitted incorrectly, safety or laminated glass not used where needed, failures to follow local building regulation. Had a director visit us, sat here went very sorry we will get it all sorted 8 weeks later and nothing. Shocking attitude it seems once they have your money they don’t care, households now starting action with NHBC support
5/5
TrustpilotEccleston Homes - Scholars Place, Scarisbrick
Our experience so far with Eccleston Homes has been fantastic. Martin has gone above and beyond to be accommodating and always has a big smile on his face! We look forward to the rest of our journey with you.
Good Morning FionaWe hope that you're well.Thank you for your recent review. We'll pass this on to Martin and we know that he'll be over the moon with your kind comments. We look forward to working with you on your new home journey.RegardsEccleston Homes
1/5
TrustpilotNew House Farm Fencing
Completed the reservation process , fortunately had it documented and proof flooring was included as a standard as was billed 10k for it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Eccleston Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
