Trusted Agent profile · Bolsover
★★★★★
1,413 reviews across 2 platforms
Marlpit Lane, Bolsover, S44 6WH
Strata's office in Bolsover, at Marlpit Lane, is rated 3.9 out of 5 across 1,413 reviews on two platforms, including 8 Google reviews rated 4.4.
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Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
5/5
TrustpilotReally fab experience with Sandra and…
Really fab experience with Sandra and Julie today. So so so helpful and they’ve made the process really clear and easy! Thanks girls!
Hi RachelThanks for sharing your experience with us, I am so glad it was a great one Sandra and Julie will be delighted to hear they made the process so clear and easy for you. All the best for your home buying journey!Natalie
5/5
TrustpilotOutstanding
From sales to production to customer care everyone is lovely and always go above and beyond.
Good morning Irene & Neil,Thank you for leaving us a lovely review. I am really happy to here you have had a great experience with all our team.I wish you all the best for the future,Carla
4/5
TrustpilotGenerally good service
Generally good serviceLittle hit and miss with instruction for the heating system, could have better documentation.Faulty spot lights still causing issues, a new replacement batch required.
Hi Mark,Thanks for your review. Could you please contact care@strata.co.uk if you haven't spoken to someone already about your faulty spotlights and this can be sorted for you.Thanks,Natalie
4/5
TrustpilotWe love our strata house
We love our strata house and with Covid a few challenges which we have resolved as a result of excellent staff on site. Ryan and Charlotte have gone the extra mile to rectify and help us settle so we are grateful. It is a beautiful house and we are happy with our choice.
2/5
TrustpilotNice house, poor aftercare.
Nice house, aftercare service poor. Too busy building the other houses so have been transferred to the After Care team. 3 weeks and no contact, unsatisfactory.
Hi Mr Burton,I’m really sorry to hear about this. Please could you send your plot number and development over to me so I can look into this for you?Many thanks - Lucy
1/5
TrustpilotCrap they email y and the web site…
Crap they email y and the web site didn’t work!
Hi Stefan, We are sorry to hear of this. Could you please email marketingdeparment@Strata.co.uk with some more details so we can look into this further. Many thanks,Fearn
3/5
TrustpilotGood, could be better
Can’t beat the house and the majority of customer service. There’s some communication issues though and the whole snagging process was/is still a bit painful.
Hello,We appreciate your feedback and take all comments on board. Could we ask you to email more details of your experience to nataliewilson@strata.co.uk so that we can improve on this, both for you and other customers?Thanks,Natalie
5/5
TrustpilotFriendly
Friendly, helpful and tidy finish!
Good morning Robyn, Thank you for your review! We wish you all the best in the future. Many thanks,Strata
5/5
TrustpilotExcellent service from David Innes does…
Excellent service from David Innes does a brilliant job very good at his work .. perfect
5/5
TrustpilotHelpful and friendly
Helpful and friendly. Got the job done Malc Tall and Jeff Pitman
5/5
TrustpilotExcellent all round. Very very pleased.
The company and all the site and sales team have been brilliant and will be recommending the company to all my friends and family.
Hi Matthew,Thank you for your review - I will pass your comments onto our team. I'm pleased to hear you are happy with the service you have received.Kind regardsCarla
5/5
TrustpilotWe have had excellent experience with …
We have had excellent experience with Strata , the quality of the home is high standard and the staff are extremely warm and helpful
Hi there,We are really pleased to hear you love your home and have loved your experience with us.Many thanks,Lucy
1/5
TrustpilotAwful customer experience
Awful customer experience. Unhelpful staff. Honestly a terrible burden and source of stress dealing with this company. Wish we had bought elsewhere
Good morning StevenI am sorry to hear that you did not have a great experience with us. So that I can investigate this further and ensure this is dealt with appropriately, can you please email full details to care@strata.co.uk, including your plot number and development as well.Many thanks,Natalie
4/5
TrustpilotDominion - Doncaster
The sales staff on site were fantastic cannot praise them enough! We love the house and have had no major issues at all.
Hi Robert,We’re really glad you are loving your Strata home. I will pass this over to the team over at Dominion.Many thanks,Lucy
5/5
TrustpilotExcellent support for first time…
Excellent support for first time buyers, well supported throughout the process and made buying our first home work for us. Thank you
Hi Joseph,Thanks for your review, I am so glad to hear you felt supported. I hope you're enjoying your new home.Best wishes,Natalie
5/5
TrustpilotFrom start to finish the experience was …
From start to finish the experience was very pleasant. The costumer service was very good and all the staff were very helpful.
Hi David,Thanks for your review. I am glad to hear you've had a great experience with us and I hope you enjoy your new home.Thanks,Natalie
5/5
TrustpilotGreat service
Great service - Abbie has made the whole process relaxing and as stress free as possible.Homes are beautifully designed and well constructed.
Hi Sam,Thank you for your review. We're so glad you love our homes and I will be sure to pass this feedback on to Abbie.Many thanks,Lucy
3/5
TrustpilotReally helpful but no updates
Really helpful when selecting our new home. Once deposit was paid we’ve had not much contact in regards the process of build.
Hi,I’m sorry to hear you’ve not received any updates during the build, you should have regular contact from us.Can you please email your name and plot/development to nataliewilson@strata.co.uk and I can look into this for you?Thank you,Natalie
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, great quality hone and excellent customer service both before and after moving in. Many thanks 😃
Hi Lee,I’m really pleased to hear you’re loving your new home!Many thanks,Lucy
5/5
TrustpilotStrata have been amazing and supportive …
Strata have been amazing and supportive every step of the way. They were always a phone call away to help us
Hi Emily,Thanks for your review, I'm so glad you've had a great experience and felt supported. As always, just give us a call if you do need anything else.Best wishes,Natalie
5/5
TrustpilotStrata have made the move process as …
Strata have made the move process as smooth and as comfortable as possible for us. It's also a fantastic quality home.
Thank you for your review. We're pleased you've been happy with your experience with us.We hope you enjoy your home.Many thanks,Lucy
5/5
Trustpilotdavid arrived and fixed the locks for…
david arrived and fixed the locks for us and was pleasant and courtious
5/5
TrustpilotPlot 12 360
Charlotte and Ryan have given us a first class service and are very helpful.
Hi Jean, That's great to hear, thank you for taking the time to leave a review. I'm glad the team at 360 have helped you find your new home. Good luck and best wishes. Thanks, Izzy
4/5
TrustpilotGood experience Ryan and Tara
The Definition team members are very professional,loyal and experienced in their customer service and support. A friendly and liable care.
Hi Martha,Thank you for taking time to review us. We're happy to hear you've enjoyed your experience with us here at Strata.I will be sure to pass your comments on to the team at Definition.Many thanks,Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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