Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJeff and Ryan turned up a day early
Jeff and Ryan turned up a day early, checked it was convenient and fixed the repair I had requested. They then replaced a door catch on the patio door and the stiff latch on the gate as they left! Asked for 1 repair and got 3! Now that’s service! 😃
Elisa · 11 April 2023
Agent replied · 15 June 2024
Good morning Elisa, Thank you for taking the time to leave a review and for your kind words towards Jeff and Ryan. We are delighted to hear that you have received such fantastic service. Best wishes,Strata
★★★★★ 4/5
TrustpilotEverything was clear and straight…
Everything was clear and straight forward. There were a few snagging issues but these were quickly resolved.Pleasant experience when buying a house and not stressful.
Chris · 14 February 2018
Agent replied · 15 June 2024
Hi Chris,Thanks for your review, glad you're enjoying your new home.Best wishes,Natalie
★★★★★ 5/5
TrustpilotTop snagging team!
Excellent work by Jeff and Dave to sort out some snagging issues on our house. Extremely professional and friendly taking pride in their work.
Ed · 17 October 2024
Agent replied · 28 December 2024
Hi Ed, Thank you so much for taking the time to leave this lovely review, we'll be sure to pass on your feedback to Jeff & Dave!
★★★★★ 5/5
Trustpilota very well mannered and polite…
a very well mannered and polite gentleman did the jobs he came to do with no fuss and then told us what to do with the issues that had arisen inbetween his name was david innes thankyou
Diane · 28 February 2024
Agent replied · 15 June 2024
Hi DianeThanks for sharing, we're so glad David has made another good impression!Many thanks,Strata
★★★★★ 5/5
TrustpilotTop customer service
I was looked after by Mel at the Encore site. From start to finish she has been my contact. The customer service has been exceptional. Nothing has been to much trouble. Both Mel and Tom the site manager have made the move as smooth a process as possible. Both have been on hand to check all is ok and sort any small issues. Thank you to the strata team. Krystine
Krystine · 18 October 2019
Agent replied · 15 June 2024
Hi KrystineThanks for taking the time to review your home buying experience, I am so glad to hear it's been such a smooth process for you. Wishing you all the best for the future in your new home.ThanksNatalie
★★★★★ 1/5
TrustpilotThe whole strata company is a shambolic…
The whole strata company is a shambolic mess start to finish although finish is impossible with the disgusting customer service.Just avoid had the worst time of my life due to their incompetence.Senior manager mocking and mimicking me in the street.We have spent thousands of pounds sorting out a garden that had a1:20 hill it should have been 1:45 …within tolerance apparently absolute joke
Mishky · 24 August 2021
Agent replied · 15 June 2024
Good afternoon Mishky,I am really sorry to hear this. Please can you send an email with your development and plot information on to marketingdepartment@strata.co.uk and I can look into this further for you,Kind regardsCarla
★★★★★ 5/5
TrustpilotJeff has done a great job of replacing…
Jeff has done a great job of replacing our kitchen cupboard door
Sophie · 13 February 2026
★★★★★ 5/5
TrustpilotJeff and Malc refit the front door
Jeff and Malc refit the front door and replaced it due to the door not fitting properly. Amazing job and the only things which have been sorted out from our Strata purchase has been done by them.
Michael · 13 February 2024
Agent replied · 15 June 2024
Hi MichaelThanks so much for sharing your experience with Jeff and Malc, really glad to hear they did an amazing job!Many thanks,Strata
★★★★★ 5/5
TrustpilotCan't fault the service so far
Everything has been excellent so far with regards to pre reservation and when asking questions. Ellie has been fantastic, I hope this experience continues.
Anon · 27 October 2017
Agent replied · 15 June 2024
Thanks for your review, I’m so glad you’ve hadn’t a great experience. I’ll pass your comments on to Ellie.Thanks,Natalie
★★★★★ 5/5
TrustpilotExcited!
Excellent service so far. Beautiful show homes, we felt spoiled for choice. Great incentive to be able to reserve your plot for £100. We were very excited to see the foundations dug out on the plot we had reserved. Took our first photo and will return every week to watch it grow into our first home together. Very friendly and helpful staff too. It was a pleasure to meet Ellie at Epitome.
Adele · 24 October 2017
Agent replied · 15 June 2024
Hi Adele,I am so happy to hear you've received excellent service so far, I will pass on your lovely comments to Ellie.Best wishes,Natalie
★★★★★ 5/5
TrustpilotREVIEW FOR STRATA CONTRACTOR JEFF
REVIEW FOR STRATA CONTRACTOR JEFF… Jeff has completed various jobs around our new build home. He’s a top guy, really friendly, reliable, and he always competes the job to a great standard. He also makes sure he leaves the place clean and tidy once he’s finished.
James · 26 June 2023
Agent replied · 15 June 2024
Hello James, Thank you for your review and kind words towards Jeff. It is fantastic to hear that you have received such brilliant service. Best wishes,Strata
★★★★★ 2/5
TrustpilotPoor aftercare experience
The Sales experience is as you would expect - glossy and a very smooth process. The initial 8 weeks of on site aftercare was excellent. The problems start when you contact aftercare at head office. They have either insufficient resource or the processes they do have are not fit for purpose.Maybe the drop from a 5 to a 4 star HBF rating is true indicator of their current service level.
Alex · 28 March 2019
Agent replied · 15 June 2024
Hi Alex I'm sorry to hear you felt that the level of aftercare service was not up to the high standard we strive for. Please can you send more details to marketingdepartment@strata.co.uk so I can look into this further for you? Many thanksNatalie
★★★★★ 4/5
TrustpilotLove our new house
Love our new house, the layout is perfect for our family. Any problems with the build have been addressed and sorted promptly. Jen in the sales office has been fab and has answered all our questions and is an asset to Strata.
D.Stevens · 8 October 2023
Agent replied · 15 June 2024
Good morning, Thank you for taking the time to leave a review, we really appreciate it! It is fantastic to hear that you have had a great experience with Jen and that you are settling into your beautiful new home! We wish you many more happy memories in your new home. Best wishes,Strata
★★★★★ 5/5
TrustpilotReally good experience with Jeff
Jeff has come out a few times now. Always been super friendly and polite, going above and beyond of what was initially scheduled. Fixed the issues in an efficient and timely manner and giving precious tips for maintenance. Just generally had a really positive experience.
Artur · 18 July 2023
Agent replied · 15 June 2024
Hi Artur, Thank you for taking the time to leave a review and for your kind words towards Jeff, we are delighted to hear that you have had such a great experience. Many thanks,Strata
★★★★★ 5/5
TrustpilotStrata Belong, Eckington
We bought a house at Strata's "Belong" development and moved in October 2018. I have no hesitation in recommending Strata - the finish of our home is beyond our expectations and their customer service from start to finish has been excellent, making what is always a stressful process as easy as possible. All Strata staff and contractors we have been in contact with, without exception, have been friendly and helpful.
Greg · 3 December 2018
Agent replied · 15 June 2024
Hi Greg,Thanks for taking the time to share your experience, I’m so glad to hear that we’ve exceeded your expectations.All the best for the future in your new home.Many thanksNatalie
★★★★★ 5/5
TrustpilotIt’s been a pleasent experience dealing …
It’s been a pleasent experience dealing with Strata. We were aware there may be the odd hiccup in the house but every problem we’ve had has been addressed swiftly. Buying a new build generally comes with the stigma of lacking quality and size etc but we feel the exact opposite. Our house is huge! And whats more we love it!I’d have no problem recommending Strata to friends, family and strangers. Lee
Lee · 2 February 2018
Agent replied · 15 June 2024
Hi Lee,Thank you for your review. We're so glad you're loving your new home.Many thanks,Lucy
★★★★★ 1/5
TrustpilotEmpty promises and lies
Promised updates, expected finish times for roads and community centres but all empty lies and absolute rubbish from Strata constantly.Tired of being told the same thing over and over.The copy and paste replies to reviews shows just how much this company cares.
Sophie · 22 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotAs a homeowner on the Ackworth estate…
As a homeowner on the Ackworth estate that’s lived here over 5 years I am appalled that Strata have just up and left without completing the roads and the community centre. The road I live on is a disgrace and not safe.
H · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotReally helpful and friendly
Jeff was really helpful and friendly. Would highly recommend. Great service.
Nicmy · 23 July 2024
★★★★★ 5/5
TrustpilotKeira was very help ful
Keira was very help ful. And good knowledge x
Tracey · 23 August 2024
★★★★★ 5/5
TrustpilotGreat customer service
Barry came to sort my nail pops. He was so friendly and helpful with questions I had about future maintenance when I no longer have customer care.The work was carried out to a high standard.Really pleased.
Amy · 29 January 2024
Agent replied · 15 June 2024
Hello Amy, Thank you for your review and kind words towards Barry, it is great to hear that he is so friendly and helpful. We wish you many more happy memories. Best wishes,Strata
★★★★★ 5/5
TrustpilotMalcolm Tall made everything and he was…
Malcolm Tall made everything and he was neat as well as clean
Omer · 27 June 2024
★★★★★ 5/5
TrustpilotStrata Elegance
Sandra at Elegance, Ackworth really helped me and my partner when we reserved a house along with the other ladies working there. We have looked at several houses, built by different builders, over a long period of time but were really appreciative of the customer service and help we got with Strata making us feel welcomed.We can’t wait for the next steps to buy our Palermo home!
James · 27 November 2019
Agent replied · 15 June 2024
Hello, Thank you so muh for reviewing your recent experience with us. I'm delighted to hear that Sandra and the rest of the Elegance team have helped you and your partner have a really enjoyable buying journey. Best wishes, Izzy
★★★★★ 1/5
TrustpilotAfter care is atrocious
After care is atrocious from moment of completion of sale they are not interested in fixing or supporting problems.Ive had issues well within warranty period, cracked windows, leaking boilers which flooded house, patio door slipping, missing parts in the bathroom. All of which reported and strata denied any responsibility.
Jessica · 31 January 2023
Agent replied · 15 June 2024
Good morning Jessica, Thank you for taking the time to leave a review. Your feedback is important to us and we take all matters seriously. This has been investigated further with our Customer Care team, we understand your warranty had ended on 20/03/22 however a member of the team had advised the item raised in your concern can be purchased online to resolve the case.Best wishes,Strata
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