Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient and friendly
Barry has come out twice now. First to fix the splash back by our kitchen sink and then to fix the seal around our bath. Both times he has been super friendly and polite. Fixed both issues in an efficient and timely manner and just generally had a really positive experience
Consumer · 6 July 2023
Agent replied · 15 June 2024
Good afternoon, Thank you for your kind words towards Barry and your positive feedback. We are delighted to hear that you have had such a brilliant experience with us. Best wishes,Strata
★★★★★ 5/5
TrustpilotWe bought a house in destiny Doncaster…
We bought a house in destiny Doncaster strata. And JULIE the sales lady is bloody amazing! Most loveliest woman I've ever met. She continued all the way through to help us make us feel comfortable and sorted any issues we had! She is an absolute asset to strata! The builder also Billie and other workers were amazing. Showed us around and made sure everything was to 100% top standard. Couldn't be happier with them. 100% recommend.
Miss · 2 November 2018
Agent replied · 15 June 2024
Hi Lucy, Thank you so much for taking the time to write a review. I will pass on your kind words to Julie, Billy and the rest of the Destiny site team. I'm glad they have made your buying experience a special one. Good luck and best wishes for the rest of your journey. Many thanks, Izzy
★★★★★ 5/5
TrustpilotExcellent experience, highly recommend.
This was our first time buying a new build and we cannot praise Strata and the team enough. They made the whole process so easy and stress free. The sales team are wonderful, always there for help and advice, we had so many questions and they literally cannot do enough for their clients. We would highly recommend Strata homes and the wonderful team.
Kerrie · 22 April 2022
Agent replied · 15 June 2024
Hi Kerrie, Thank you so much for taking the time to leave us a review and for your kind words regarding the Strata team. We wish you all the best in the future. Many thanks,Fearn
★★★★★ 5/5
TrustpilotJeff and Dave
Jeff and Dave have done a fantastic job, the house was left tidy and clean. Both are friendly and hard working. I cannot fault anything. Thank you.
Sarah · 14 November 2025
★★★★★ 5/5
TrustpilotAnthem
Anthem, BeverleyWe had a nice time visiting the Show Homes and Rachel and her colleague were very honest and open about their plans including which homes are likely to be suitable for us as a family.We were a bit disappointed as we could not get a 3 bedroom property we were so hoping, but our fault as we had kept delaying the visit.
Sujoy · 2 April 2022
Agent replied · 15 June 2024
Good morning Srijita, Thank you for taking the time to leave a review. We are glad that you enjoyed our show homes and had a great experience with Rachel. We wish you all the best on the journey to finding your new home.Best wishes,Fearn
★★★★★ 5/5
TrustpilotFrom our first view of the showhouse
From our first view of the showhouse, through the house buying process and particularly the aftercare provided by the Strata Team, I can honestly say we have been amazed by the quality of service provided throughout. We are now in our home 3 months and loving it...the quality of product they delivered is exceptional. The team onsite continue to support us and I would have no hesitation in recommending Strata Homes to any new home buyers.
Ann · 15 February 2018
Agent replied · 15 June 2024
Hi Ann,Thanks for your review, I'm so glad to hear you had a great buying experience and are loving your new home. Best wishes,Natalie
★★★★★ 1/5
TrustpilotTerrible aftercare
We moved in 31 months ago and have had countless problems with the patio doors. It was finally acknowledged 4 months ago that they needed replacing, and I still haven’t had any update. I have sent 5 emails and multiple phone calls, and eventually was promised by our previous customer services rep that our newly assigned rep would be in touch. This has not happened.
David · 9 November 2021
Agent replied · 15 June 2024
Hi David,I'm really sorry to hear this. Please could you send me details of your development and plot to marketingdepartment@strata.co.uk and I can look into this for you,Many thanksCarla
★★★★★ 1/5
TrustpilotOut of sight out of mind
Elegance, Ackworth. Once all the houses sold they left site and neglected to finish off the roads due to drainage issues - which are still to be sorted. Get occasional emails stating that it is important to them and they will fix. Actions speak louder than words.
Dave · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotExcellent 6 month service performed by…
Excellent 6 month service performed by Simon. Very knowledgeable and helpful, thank you very much.
Dave · 18 February 2026
★★★★★ 5/5
TrustpilotWe have nothing but good things to say …
We have nothing but good things to say about both our new home and the service level we have had from everyone at Strata. Nothing is to much trouble and they are always willing to help. We even get a visit every week to make sure all is OK!! The quality and design of our house is brilliant, we absolutely love it and would recommend it to anyone considering a move.5*star rating for a 5* company!!
Kevin · 5 October 2017
Agent replied · 15 June 2024
Hi Kevin,We are really pleased to hear you are enjoying living in your new home and completely satisfied with the service you have received. Thank youCarla
★★★★★ 5/5
TrustpilotCurrently purchasing a home in Beverley…
Currently purchasing a home in Beverley the sales advisor Jen couldn’t be more helpful made the whole process easy nothing was to much trouble
Michael · 30 November 2025
★★★★★ 5/5
TrustpilotCharlotte was great
Charlotte was great. House beautiful. Was just a tad too far to commute the kids. Value for money exceptional.
Jason · 13 May 2021
Agent replied · 15 June 2024
Hi Jason, Thank you so much for taking the time to leave a review about your experience. I'm glad Charlotte made your visit an enjoyable one. Many thanks, Izzy
★★★★★ 5/5
TrustpilotAmbience
Had a great experience with this company from reservation we were kept updated and all information asked for was given to us promptly. Charlotte in sales was great all the way through the process with us and Tom the site manager was very good when we had some odd snags they were sorted pretty much the next day. Overall very pleased with the property and thanks has to go the team at the ambience site.
Matt · 9 February 2018
Agent replied · 15 June 2024
Hi Matt,Thanks for your review. I am so glad to hear you've had a great experience throughout the process and I will pass on your comments to the Ambience team.Thanks,Natalie
★★★★★ 5/5
TrustpilotThanks to Beth who helped us select and…
Thanks to Beth who helped us select and reserve a property today.
Melanie · 2 June 2022
Agent replied · 15 June 2024
Good morning Melanie, Thank you so much for taking the time to leave a review. A huge congratulations on reserving your new home! Many thanks,Fearn
★★★★★ 5/5
TrustpilotFirst Time Buyers
We are currently in the process of buying our first home. Natalie, at Identity, has been so helpful answering our questions and has been fantastic at keeping us updated about the build and facilitating a lovely choices appointment. Would happily recommend Strata to any first time buyers wanting a new build!
Mary · 27 April 2023
Agent replied · 15 June 2024
Hello Mary, Thank you for taking the time to leave a review and for your feedback on Natalie, we will be sure to pass on the kind words! It is fantastic to hear that you have had such a brilliant experience and that Natalie has been providing such outstanding service. We wish you many happy memories in your new home. Best wishes,Strata
★★★★★ 5/5
TrustpilotAwesome experience at Dream Home Strata
I moved in to my Dream Strata home in Hull barely two months ago. I had a very pleasant experience with Betty during the purchasing phase. She was very supportive and helpful in settling in. Her coordination with James helped resolve issues I had promptly. Highly
MR · 23 March 2025
★★★★★ 5/5
TrustpilotStrata homes are beautiful and unique
Strata homes are beautiful and unique. Great experience so far with Sales team (Keyley) and site manager so far. Highly recommended.
Coxttry · 15 December 2024
Agent replied · 28 December 2024
Hi Coxttry, Thank you for taking the time to leave your lovely feedback. We’re delighted to hear that you’re enjoying your experience with Strata and that both Kayley and our site team have provided great support so far.
★★★★★ 5/5
TrustpilotGreat work from David Innes
Great work from David Innes. David came today to fix some snagging issues. He came previously to fix some issues. Did very nice work. Didn't rush and worked to high standards. Very professional and polite. Stayed until all the work finished. Great work keep it up.
Manish · 23 August 2023
Agent replied · 15 June 2024
Good morning Manish,Thank you for taking the time to leave a review and for your kind words. We are delighted to hear that you have had a great experience with David and the team.Best wishes,Strata
★★★★★ 5/5
TrustpilotJeff
Jeff booked to come and complete a snagging list outstanding for months. Very helpful, nothing too much trouble and very quick. All issues dealt with within a couple of half days that others had attempted to complete and achieved little. Very friendly and excellent work. Thank you so much
David · 31 May 2023
Agent replied · 15 June 2024
Good afternoon David, Thank you for your kind words towards Jeff, we are delighted to hear that he carried out an outstanding service within your home. We wish you all the best for the future!Many thanks,Strata
★★★★★ 5/5
TrustpilotReally friendly and efficient.
Jeff was Really friendly and efficient.
Debra · 13 December 2022
Agent replied · 15 June 2024
Good morning Debra, Thank you for your review and for your kind words towards Jeff. We wish you many more happy memories in your new home. Best wishes,Strata
★★★★★ 5/5
TrustpilotJeff - Strata, great job
We had Jeff visit us (Strata, 360) to undertake some patching and painting. He was excellent all round - friendly, helpful, did a great job (as did the other Strata chaps who worked the day prior to Jeff), the finish is excellent, left everywhere very clean and tidy.
I · 22 June 2023
Agent replied · 15 June 2024
Good afternoon, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is fantastic news to hear that you have received such a brilliant service. Best wishes,Strata
★★★★★ 1/5
TrustpilotResponse
In response to my last post and your reply, yes I sent an email on 11 May but have NOT received any reply. I have emailed either directly or have included you in on the “to” list 11 times and have only received 4 replies. 1 was an automated response and the other 3 were regarding a manhole cover.
Nigel · 16 May 2022
Agent replied · 15 June 2024
Good morning Nigel,Apologies if you have not received the email. I can confirm that an email from our Production Director was sent to your correct email address regarding Blue Mans Way on 11/05/22, this my have gone into your spam folders so please check there. I will pass the message onto our complaints and care department to reforward the email on for full transparency.Kindest regards,Fearn
★★★★★ 5/5
TrustpilotAmazing support from Sheeren Ali at Ambition site
Thanks Sheereen for being super supportive and helpful from reservation until the signing of a contract. Highly recommended Strata :)
Abhijit · 1 September 2020
Agent replied · 15 June 2024
Hi there, Thanks so much for taking the time to write a review. It's so nice to hear that Sheereen has made your buying journey an easy and enjoyable one. I'll be sure to pass on your kind words. Good luck for the future in your new home. Many thanks, Izzy
★★★★★ 1/5
TrustpilotNo aftercare whatsoever!
We have recently moved into our strata ambition property and have had nothing but issues, from a wrongly wired automist system, cracks in the paint, paint in carpets, damaged doors, broken windows, and issues with the plumbing! The only person who wants to help us is Craig on site, We have had no follow up visit as promised to fix snagging and no reply’s to emails, very unhappy customer!
Katy · 22 April 2020
Agent replied · 15 June 2024
Hi KatyI’m sorry to hear you’re unhappy with the experience you’ve had since moving into your new home. I’m going to share this with the customer care team and get more information on what’s happened here so I can give a more informed response. ThanksNatalie
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