Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Amazing home by Strata

Amazing home, great staff and fantastic customer service.As soon as we stepped in the sales office we were warmly greeted, and once we viewed the Strata show home we were wowed. We'd viewed other show homes around the area, but Strata's were a class above anything else we'd seen.After we reserved our plot, everything was clearly explained and customer focus was superb.We were welcomed on site every time we wanted to check on progress, and Tom our site manager was great. He even helped us with our choices and decisions to make sure we were as happy as possible with the final build.On the few issues we've had, the customer care team have resolved this quickly and professionally, again the focus on customer satisfaction throughout the whole process seems to be Strata's priority.I very rarely write online reviews, but since we've been in our property a few months now, we're 100% happy with the decision we've made and would certainly buy a Strata home again. 5 Stars!

Simon · 29 November 2017

★★★★★ 2/5

Trustpilot

Reserved a plot and told it was ready …

Reserved a plot and told it was ready around April 2018. Got a call a couple of weeks later saying it's now ready the wknd before christmas. House not sold so had to go down part ex route. Got a valuation from local estate agents who clearly filled on the document that two exact same houses had sold for a certain amount yet Strata offered us 7,000 less. They also wasn't prepared to move on any incentives such as stamp duty or legal fees. Unfortunately we've had to pull out as to move in 6 weeks with no help was impossible. The sales lady helped as much as she could, although head office didn't seem interested.

Paul · 11 November 2017

★★★★★ 5/5

Trustpilot

Amazing work

Jeff was quick, helpful and did an amazing job.

Samuel · 1 April 2023

★★★★★ 1/5

Trustpilot

Seriously.....

At first Strata appeared to be very professional, however once you signed with them they started to show their true colours.There first mistake was that they never mentioned that you had to pay a yearly fee to pay for the up keep of the grass areas. Apparently every resident has to pay. Why wasn’t I told this before I signed?Secondly when I went in to get my folder which has everything in the house some drawings were incorrect orientation i.e. my garage is on the left side of the house and I had drawings which showed on the right side. I was also met by a condescending blonde woman in the Leicester Opulence development who did not greet us well, did not even shake our hands and hurried through the folder within 15 mins. Clearly she does not know how to sell with that much arrogance.Every time I asked a question she hurried me along and would not even answer the question! I am sorry I am buying a 450k house and you cannot even answer my questions? And then she had the nerve to say please give Strata a 5 star rating….Seriously? do you want to show me any more ignorance with regards to your attitude towards me and my Mrs?Strata has not yet built my house however I do hope Strata will work with us on a professional basis!I will not basis Strata on one unprofessional employee however it does show that Strata do need a lot of work when it comes to sales. I really hope my house will be built on a professional basis!

Daz · 31 October 2017

★★★★★ 2/5

Trustpilot

Disappointment following moving into the house.

Smooth customer services and sales experience prior to buying the house. Very competent saleswoman (Julie) who attended to all of our needs and queries beforehand. Disappointing finish to the house (e.g. access to loft is in the guest bedroom where the fitted cupboards are so we have no loft), constantly needed corrections once we had moved in due to faults in almost every room. Poor service from providers Strata had used since moving in (e.g. Shaklocks for bathroom leaks and plumbing). Still have not got all of our house issues resolved, despite living here for a year now. Not impressed overall considering the money paid for the house.

Milin · 31 October 2017

★★★★★ 5/5

Trustpilot

Plot 132 dominion doncaster

We're to start! We are not going to lie we have had a few set backs and some disappointing news! Obviously with building a house/new estate comes challenges! We would like so say that the whole team have gone over and above to accommodate our needs and have made our dream journey as personal, proffesional and stress free as possible! We have only a few weeks left to go and a couple of obstacles to climb over but with your team helping us the obstacles are made easy to overcome! So would we buy with you guys again......oh for sure in a heart beat! We hope that this review is passed over to the members of your team (we would really like this to happen) that have been involved in our build, as in our eyes they all need some recognition for there great efforts they put in! We really can't sing higher praises for the team!Kind regardsPaul coyneClare galliers

Paul · 26 October 2017

★★★★★ 5/5

Trustpilot

Strata is a world-class in providing …

Strata is a world-class in providing customer service!We've been exploring for months the best options to purchase our very first property. We've visited a number of new development areas (and new builders' offices) across Midlands. But none of them was close to the level of service we've gotten by Strata!We've just walked in Derby's office ('Definition' development) and for less than an hour we've been convinced that this is where our new home would be. Tara Osman (Customer Experience Manager) was so helpful in outlining all the alternatives and advising on the ones best meeting our expectations & requirements. We've walked out with a reservation made and purchasing process started rolling on.Further to that I should say, Strata is providing the best offers in regard to all aspects - houses' design, specifications, deal terms, information, advise and help on the purchasing, etc.THANK YOU, STRATA, for making our dream come true! It's been a superb experience!Thank you, Tara Osman!Credits also to Mary Birkinshaw (Temptation - Burton)! She was the first, who made us look at Strata as the best new builder!Now we are awaiting the deal to be completed and to move into our new home :)We are sure we won't be disappointed in any way. And this fantastic experience will go on ...Looking forward to it!Thank you,Ivan & Elena Karamihalevi

Elena · 25 October 2017

★★★★★ 5/5

Trustpilot

We have attended the opening of the new…

We have attended the opening of the new show homes at the Attraction site in Hull. The event was organised brilliantly. We were made feel welcomed and all the activities held during the viewing of the new show homes - like dry flower arrangements class, or the cooking demonstration were absolutely great idea. The new homes are gorgeous.

Renata · 27 February 2023

★★★★★ 5/5

Trustpilot

The right home from the right builder.

We have looked at lots of developments from many different home builders but we have decided to buy from Strata. The reason was very simple in the end, we liked the house and we liked the fact that we were not given the hard sell. We were allowed to make up our own mind about what style of home we wanted and were not pushed towards signing anything or giving our information. The sales person was exceptional in her approach and we were very well looked after.

Stephen · 20 October 2017

★★★★★ 5/5

Trustpilot

We have just moved into our new home …

We have just moved into our new home and we can hoestly say the experience of buying and moving in have been awesome! Marilyn and Aaron from the sherburn in elmet panache site have always been there and helped us in anyway they can! They have gone over and above all the time and we are so pleased to be now in our beautiful home! There are a few snags that need sorting as you would expect in a brand newly built home but I have every confidence they will be sorted! I could not recommend them higherThank you marilyn, Aaron and strata! RegardsShane and Erika

Shane · 15 October 2017

★★★★★ 3/5

Trustpilot

Great house but.......sort the garden yourself

the house is great and finished to a good standard, however where possible arrange to do your own garden. to start with we thought it was fine, however when the grass grew it was more like field grass than proper turf. it was bumpy as hell which lead to my son having an accident in which his chest was hurt (he is autistic and has balancing issues). after a number of complaints we finally had it re-done. dug up but rather than breaking done lumps of soil before putting top soil down they just re-laid it over the top. the grass is much better quality but as the top soil has been flattened you just sink in the grass creating even more of a lumpy garden. more interested in making a quick profit and rushing than actually doing a good job. in my opinion the people employed to do the garden are as much use as a chocolate fireguard.

Paul · 14 October 2017

★★★★★ 4/5

Trustpilot

I am very happy with my Strata Home

I am very happy with my new Strata home & I would like to mention how professional the local onsite staff have been (i.e. Sales Representative Charlotte & Site Manager Tom) in helping me through the buying process & in addressing issues post moving in.... in fact I cannot praise them enough. My only negative comment is that I didn't get to view the house until a few days before moving in - as a result, post moving in, I have had to take time off work, or allow access to my property whilst I am not there, in order for these to be addressed. I also think that Strata could be more flexible with some of the options e.g. I would have liked a gas hob and my utility room sink replaced with a tumble dryer (I cannot see how a builder can design a 4 bedroom family house that does not have room for a tumble dryer in the utility room!!!) I would recommend Strata to anyone who asked my opinion.

Dianne · 14 October 2017

★★★★★ 2/5

Trustpilot

Build Quality quite reasonable but …

Build Quality quite reasonable but follow up snagging atrocious I have waited over 3 months to have the expansion joints on the side of my house sealed. I waited the same period of time to have my drive repaired, this job was done while I was away on holiday and it has been carried out in a very poor and bodged manner and it is still cracked and the tarmac has not been replaced as I was told it would be. I have two further problems which I have yet to report since I was on holiday when they developed. Very disappointed with the service.

Tony · 13 October 2017

★★★★★ 3/5

Trustpilot

Shame about the second experience

I have just moved into my second Strata home. The first one I purchased was already built, it was great and I loved it.I'm disappointed to say I have not enjoyed my second experience with Strata. Before I begin I would just like to say the om site manager went above and beyond the first couple of weeks to help us - so thank you. The extras were mis-sold, bad communication and the aftercare isn't very good after a week or so, a few examples:1. We were told for our tiles we would only need to pay any difference in cost between a standard and an upgraded tile if we did choose to upgrade. We were quite surprised when we were then presented with a bill for £13,500 - of course we had to pay for the standard tiles because our house "did not come with a floor". This was not communicated to us and isn't exactly clear in the house specification. We ended up having to go elsewhere for our carpets. It was also not communicated to a family member that has bought a Strata property. 2. We didn't get the expected notice of completion. We were only told 3 days before because we rang up and asked. That didn't exactly give us much time to arrange time off work and a moving van. We ended up having to borrow a van from a friend for half a day and putting the rest in family cars. 3. We weren't allowed to view the house until the afternoon before completion, at such short notice I was not even able to attend. It was then revealed we didn't have any turf - because it doesn't mention the word "grass" in the specification it means we have to pay for it, but it's not on the list of optional extras either? I asked for it to be put down but was told it was too hot to put any grass down that week in June and to go elsewhere. I basically had a pile of dirt at the back of my house for 6 weeks. 4. Four months later our freezer door still does not shut. We have still been asked to sign to say all work has been complete. No! 5. Faulty electrics, we cannot use our En suite. Faulty plumbing, our kitchen flooded on day three due to an apparent "faulty appliance". Once we had waited weeks for an Indesit engineer to visit us it became clear the pipes were never fitted correctly at the back. We had a soggy hallway carpet for weeks. 6. A family member has also purchased a house on the estate soon due to complete. They asked for a couple of extras to be thrown in but apparently that meant we would not get our recommendation fee! I could go on - but to conclude it's been so stressful, annoying and disappointing. Very quick to take your money but they have no interest in you after that.

Sarah · 12 October 2017

★★★★★ 4/5

Trustpilot

Strata

Strata are a good team to deal with only things i have picked up on of any bother on my new house is clicking ceiling downstairs when walking upstairs But i think partially this may be down to because i used to live in a solid brick 1902 built house before moving to a brand new house where things are done slightly different i must admit though i dont miss my old damp low energy rating house and i enjoy all the mod cons of my new house allthough it sits on a small plot of land it has been reasonable value for money. I would recoment Strata to anyone looking for a new home i part exchanged my old house which made my purchase a lot less stressfull

Steven · 6 October 2017

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOUSE FROM STRATA THEY ARE UNTRUTHFUL.........

When we put a deposit down we was told incorrect information.Fitted appliances and kitchen and bathroom floors come as standard.When we did the extras appointment we was told we don’t get them and they are not willing to uphold there information or even do anything.SHOCKING CUSTOMER EXPERIENCE, DAY LIGHT ROBBERY.I RECOMMNEND NO ONE BUYS A HOUSE FROM THEM.......To responed to the reply to strata.I have emailed you and i have had numerous responses saying the same thing and not actuarly offering to uphold or do anything about it. You are not good at customer service when your staff say something eg you get built in appliances and flooring in the kitchen and wet rooms including toilets and bathrooms and does not uphold it.I feel traped in by strata as i have sold my property under again the advisery from your staff and to put a deposit down to secure the house i want. Which i did and now strata goes back on there word to me and my wife.Reply to 2nd comment from strataWe was told this by staff when putting down primary reservations that it was standard along with flooring in kitchen amd wet rooms. The offer of a voucher was given as a incentive to put a full deposit down this was before we was told we was told we recieved incorrect information from one of there advisers and we wont get that. More ro the point strata will and and not intrested in upholding the inital information we was told. We have also been told all the correct data which contradicts what we where told on our forst visits and our primary reservation which we gor no paper work for. NOW I KNOW WHY SO THEY CAN STIFF YOU LATER

James · 6 October 2017

★★★★★ 5/5

Trustpilot

After initially going to buy with …

After initially going to buy with another well known building company, due to poor customer service and many issues - this led us to pull out and that is where we found Strata! WOW. Second to none for customer experience, quality of the build, you feel like the people at Strata genuinely care about you and being in my amazing Home 6 months, I still know that the team on site will always ensure we have no issues, and go way above and beyond. Couldn’t recommend Strata enough, it was fate.

Laura · 6 October 2017

★★★★★ 3/5

Trustpilot

A company called FACE having been …

A company called FACE having been tarmacing the roads and paths at Ethos for the last 10 weeks. A total nightmare 😪 The workforce have been a joke, lazy and unprofessional. I have had to tolerate a porta cabin outside my house, men shouting, swearing and joking from 8am for 10 weeks now. They leave the toilet door open even when using, not pleasant. They also leave their food rubbish in my garden and have trampled and broken plants. I have had enough of it, not a happy person.

Carolin · 5 October 2017

★★★★★ 5/5

Trustpilot

Good company, good customer service

Not had one problem with strata from start to finish. Had a shaky meeting with a mortgage advisor in a bank who seemed to know nothing about help to buy or help to buy isa’s, walked into the sales office of our development and the lady had an endless amount of knowledge which was so helpful! Walked out of the office with a blue dot on our plot went to visit the show Home on a different site 5 days later as our sites wasn’t built, next day we had gone back to put our 250 down! We finally got our move in date, we’d been back to the site frequently at least once a week whilst it was being built so we knew what to expect but our demo day was still so exciting. We’ve had very few snags which we understand is very lucky, but anything that did need doing was addressed swiftly. We had a few internal doors replaced, repainting after we scuffed everything moving in and a few other bits that needed sorting. Can’t fault anything and if the opportunity came again we would definitely buy another strata new build!

Naomi · 5 October 2017

★★★★★ 5/5

Trustpilot

A new build that will amaze you by a brilliant developer

I have never been a fan of new build properties as they have a habit of being wafer thin boxes thrown together at high speed with cheap materials and what looks like cheap labor but having viewed the build quality of the Strata homes all of those reservations were removed. From the sales staff to the site managers and construction team I cannot say how brilliant they have all been. The building is of superb quality and the staff just can’t help enough with anything we needed. If are like me and are a new build hater give these guys a look, you will be amazed...

Rich · 5 October 2017

★★★★★ 2/5

Trustpilot

No different to all the others, probably worse as expectations are set higher by their sales pitch

Issues from start to finish with a company who say all the right things but extremely slow to take the action. Poor quality and option of fittings in a high priced home. Just a standard house building company - don't believe the hype or marketing!Lucy- I cannot see how to respond to you - we are Plot 115 Panache. Matt Bloomer and Andrew Weaver have both met with us and were the ones that made the noises but if the bosses don't deliver, how can they expect their staff to? Holes drilled in walls that shouldn't have been, floorboards cut up and patch repaired to fit electrics they forgot to install. Carpets damaged and paint dropped on them by strata fitters rushing to complete house before deadline, resulting in shoddy work - still waiting for carpet money refund we were promised 2 months ago!

Jo · 5 October 2017

★★★★★ 5/5

Trustpilot

Fantastic service from David

Fantastic service from David. Did a great job and very polite

CASEY · 21 April 2026

★★★★★ 5/5

Trustpilot

We have just reserved a property at 360…

We have just reserved a property at 360 and so far the service has been faultless. Charlotte is professional, warm and welcoming and has answered my MANY questions!!

Abbie · 25 January 2020

★★★★★ 1/5

Trustpilot

Terrible quality, no care or respect for customers - beverley site

We feel nothing but regret at purchasing a home from Strata, do not be fooled by the show homes and fancy offices!!

Claire · 20 January 2026